UK’s best and worst airports named in Which? survey

Published

1 year ago

August 30, 2023

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Liverpool John Lennon has been named the UK’s best airport in a survey by Which? – while Manchester Airport came out worst.

The consumer group spoke to nearly 4,000 passengers over the last 12 months, asking them to score airports across 11 categories, including seating, staff, toilets and the dreaded queues at check-in, bag drop, passport control and security.

Liverpool John Lennon scored an overall customer score of 82%, based on a combination of overall satisfaction and likeliness to recommend.

Passengers surveyed described the airport as “first class” and “well run”, while staff were praised for being “friendly” and “helpful”.

London City Airport, which was said to have a “relaxed” atmosphere, came second overall on 78%.

It benefitted from some of the lowest security waiting times in the survey, with an average estimated queue of just 10 minutes.

Only Aberdeen and Southampton, with average wait times of nine minutes each, fared better.

Completing the top five airports were Southampton (77%), Bournemouth (75%), East Midlands and Newcastle (which both scored 72%).

At the other end of the scale, Manchester Airport took the lowest two places in the rankings, with a customer score of just 38% for Terminal 3 and 44% for Terminal 1.

One passenger complained of “huge queues” at check-in, calling the situation a “joke”, while others dubbed the airport experience “crowded, noisy, generally stressful”.

It was among the worst performing in the survey for security queues, with an average wait time of 28 minutes reported at Terminal 3.

Only Birmingham Airport performed worse, with an average reported wait time of 29 minutes.

Also in the bottom five were London Luton and Belfast International, tied on a score of 49%. One Belfast International passenger commented that at “every level service or quality is poor”.

A spokesperson for Manchester Airport called the research “deeply flawed and misleading”, dismissing it as “out of date” and “based on a tiny and unrepresentative sample of the 25 million passengers who travel through Manchester airport every year”.

It received a 94% rating, it said, from its own survey of 840 passengers in July and August.

A spokesperson for Birmingham Airport said the survey “highlights the potential flaws of relying on anecdotal estimates rather than data”.

Here is the list of airports ranked best to worst, according to the Which? survey:

Liverpool John Lennon – 82% overall customer score

London City – 78%

Southampton – 77%

Bournemouth – 75%

East Midlands – 72%

Newcastle – 72%

Glasgow International – 62%

Leeds Bradford – 58%

London Gatwick North – 57%

London Heathrow – Terminal 4 – 57%

London Heathrow – Terminal 5 – 57%

Bristol – 56%

Aberdeen – 55%

Edinburgh – 55%

London Gatwick South – 54%

London Heathrow – Terminal 2 – 54%

London Heathrow – Terminal 3 – 54%

Birmingham – 53%

London Stansted – 51%

Manchester Terminal 2 – 50%

Belfast International – 49%

Luton – 49%

Manchester Terminal 1 – 44%

Manchester Terminal 3 – 38%

UK

Ellis Cox: Mother appeals to catch son’s killer on birthday anniversary

Published

3 hours ago

January 18, 2025

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Ellis Cox: Mother appeals to catch son's killer on birthday anniversary

Fresh appeals have been made for information on what would have been the 20th birthday of Ellis Cox, who was shot dead in Liverpool last June.

A number of people have been arrested in connection with the murder at Liver Industrial Estate, but no one has been charged yet.

The 19-year-old’s family and police have paid tribute to him and called for those with information to come forward.

He was shot in the back after a confrontation between his friends and another group of up to three males on Sunday 23 June.

His mother Carolyn paid tribute in an appeal to coincide with what would have been his 20th birthday.

“He was so kind… so laid back, so calm, so mature for his age. And he was just funny. Very funny.

“He was my baby… no mum should have to bury a child. He was my life. And I don’t know what to do without him.”

Meanwhile, his aunt Julie O’Toole said he was “the sort of person I think you’d be hard pressed to find anyone to say anything negative about. He was loyal, fiercely loyal… everything was about his family”.

To pay tribute to Ellis, Liverpool City Council will be lighting up the Cunard Building and Liverpool Town Hall in orange on Saturday.

Detective Chief Inspector Steve McGrath, the senior investigating officer, spoke about the information gathered so far, six months on from Mr Cox’s murder.

“I’m satisfied that the group that he was with was probably the target… and I would say that’s got something in relation to do with localised drug dealing in that area. But Ellis had no involvement in that whatsoever,” he said.

He added that police are looking for “really significant pieces of evidence now”, including “trying to recover the firearm that was used in relation to this, looking to recover the bikes that were used by the offenders”.

Mrs Cox also appealed for people to come forward with information.

“If you know anything, don’t let us get to [his] next birthday and still know nothing.

“We need to get justice for Ellis. And we need to get the people who took him from us off the streets.”

UK

Manchester United legend Denis Law dies aged 84

Published

14 hours ago

January 17, 2025

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Manchester United legend Denis Law dies aged 84

Former Manchester United and Scotland footballer Denis Law has died, at the age of 84.

In a statement, his family said: “It is with a heavy heart that we tell you our father Denis Law has sadly passed away. He fought a tough battle, but finally, he is now at peace.

“We would like to thank everyone who contributed to his wellbeing and care, past and much more recently.

“We know how much people supported and loved him and that love was always appreciated and made the difference.”

The Aberdeen-born footballer previously announced in August 2021 that he had been diagnosed with dementia.

A prolific striker, Law scored 237 goals in 404 appearances for Manchester United, for whom he signed for a then-British record transfer fee in 1962.

He is the only man to have two statues dedicated to him at Old Trafford – one on the Stretford End concourse, the other as part of the United Trinity statue overlooking the stadium’s forecourt beside fellow great George Best and Sir Bobby Charlton.

The only Scottish player to have won the Ballon d’Or award, in 1964, he was also part of United’s triumphant campaign in the 1968 European Cup – in which they became the first English club to ever win the competition.

In a statement, the club said: “Everyone at Manchester United is mourning the loss of Denis Law, the King of the Stretford End, who has passed away, aged 84.

“He will always be celebrated as one of the club’s greatest and most beloved players.

“The ultimate goalscorer, his flair, spirit and love for the game made him the hero of a generation. Our deepest condolences go out to Denis’s family and many friends. His memory will live on forever more.”

Wayne Rooney, former United captain and the club’s all-time record goalscorer, described Law as a “legend”.

“Thoughts with all Denis’s family and friends,” he said in an online post.

Another former United captain, Gary Neville, said: “A great footballer and a great man. It’s a privilege and an honour to have spent time in your company. The King of the Stretford End.”

A tribute from the Scotland national team said Law was “a true great”.

“We will not see his likes again,” it said.

Law also played for Huddersfield Town, Manchester City, and Italian club Torino during his club career, and made 55 appearances for Scotland, scoring 30 goals for his country.

Manchester City said in a post on X: “The whole of Manchester, including everyone at City, is mourning with you. Rest in peace, Denis.”

UK

FTSE 100 closes at record high

Published

15 hours ago

January 17, 2025

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The UK’s benchmark stock index has reached another record high.

The FTSE 100 index of most valuable companies on the London Stock Exchange closed at 8,505.69, breaking the record set last May.

It had already broken its intraday high at 8532.58 on Friday afternoon, meaning it reached a high not seen before during trading hours.

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The weakened pound has boosted many of the 100 companies forming the top-flight index.

Why is this happening?

Most are not based in the UK, so a less valuable pound means their sterling-priced shares are cheaper to buy for people using other currencies, typically US dollars.

This makes the shares better value, prompting more to be bought. This greater demand has brought up the prices and the FTSE 100.

The pound has been hovering below $1.22 for much of Friday. It’s steadily fallen from being worth $1.34 in late September.

Also spurring the new record are market expectations for more interest rate cuts in 2025, something which would make borrowing cheaper and likely kickstart spending.

What is the FTSE 100?

The index is made up of many mining and international oil and gas companies, as well as household name UK banks and supermarkets.

Familiar to a UK audience are lenders such as Barclays, Natwest, HSBC and Lloyds and supermarket chains Tesco, Marks & Spencer and Sainsbury’s.

Other well-known names include Rolls-Royce, Unilever, easyJet, BT Group and Next.

FTSE stands for Financial Times Stock Exchange.

If a company’s share price drops significantly it can slip outside of the FTSE 100 and into the larger and more UK-based FTSE 250 index.

The inverse works for the FTSE 250 companies, the 101st to 250th most valuable firms on the London Stock Exchange. If their share price rises significantly they could move into the FTSE 100.

A good close for markets

It’s a good end of the week for markets, entirely reversing the rise in borrowing costs that plagued Chancellor Rachel Reeves for the past ten days.

Fears of long-lasting high borrowing costs drove speculation she would have to cut spending to meet self-imposed fiscal rules to balance the budget and bring down debt by 2030.

Long-term government borrowing had reached a high not seen since 1998 while the benchmark 10-year cost of government borrowing, as measured by 10-year gilt yields, was at levels last seen around the 2008 financial crisis.

The gilt yield is effectively the interest rate investors demand to lend money to the UK government.

Only the pound has yet to recover the losses incurred during the market turbulence. Without that dropped price, however, the FTSE 100 record may not have happened.

Also acting to reduce sterling value is the chance of more interest rates. Currencies tend to weaken when interest rates are cut.