UK’s best and worst airports named in Which? survey
Liverpool John Lennon has been named the UK’s best airport in a survey by Which? – while Manchester Airport came out worst.
The consumer group spoke to nearly 4,000 passengers over the last 12 months, asking them to score airports across 11 categories, including seating, staff, toilets and the dreaded queues at check-in, bag drop, passport control and security.
Liverpool John Lennon scored an overall customer score of 82%, based on a combination of overall satisfaction and likeliness to recommend.
Liverpool’s John Lennon Airport came out top in the survey
Passengers surveyed described the airport as “first class” and “well run”, while staff were praised for being “friendly” and “helpful”.
London City Airport, which was said to have a “relaxed” atmosphere, came second overall on 78%.
It benefitted from some of the lowest security waiting times in the survey, with an average estimated queue of just 10 minutes.
Only Aberdeen and Southampton, with average wait times of nine minutes each, fared better.
Completing the top five airports were Southampton (77%), Bournemouth (75%), East Midlands and Newcastle (which both scored 72%).
At the other end of the scale, Manchester Airport took the lowest two places in the rankings, with a customer score of just 38% for Terminal 3 and 44% for Terminal 1.
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One passenger complained of “huge queues” at check-in, calling the situation a “joke”, while others dubbed the airport experience “crowded, noisy, generally stressful”.
It was among the worst performing in the survey for security queues, with an average wait time of 28 minutes reported at Terminal 3.
Only Birmingham Airport performed worse, with an average reported wait time of 29 minutes.
Also in the bottom five were London Luton and Belfast International, tied on a score of 49%. One Belfast International passenger commented that at “every level service or quality is poor”.
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A spokesperson for Manchester Airport called the research “deeply flawed and misleading”, dismissing it as “out of date” and “based on a tiny and unrepresentative sample of the 25 million passengers who travel through Manchester airport every year”.
It received a 94% rating, it said, from its own survey of 840 passengers in July and August.
A spokesperson for Birmingham Airport said the survey “highlights the potential flaws of relying on anecdotal estimates rather than data”.
Here is the list of airports ranked best to worst, according to the Which? survey:
Liverpool John Lennon – 82% overall customer score
London City – 78%
Southampton – 77%
Bournemouth – 75%
East Midlands – 72%
Newcastle – 72%
Glasgow International – 62%
Leeds Bradford – 58%
London Gatwick North – 57%
London Heathrow – Terminal 4 – 57%
London Heathrow – Terminal 5 – 57%
Bristol – 56%
Aberdeen – 55%
Edinburgh – 55%
London Gatwick South – 54%
London Heathrow – Terminal 2 – 54%
London Heathrow – Terminal 3 – 54%
Birmingham – 53%
London Stansted – 51%
Manchester Terminal 2 – 50%
Belfast International – 49%
Luton – 49%
Manchester Terminal 1 – 44%
Manchester Terminal 3 – 38%
Liverpool have won the Premier League title after a 5-1 victory over Tottenham at Anfield.
Arne Slot’s men did it in impressive style, turning over Spurs in a convincing win.
It was a rocky start for the Reds after Dominic Solanke put the north London side ahead.
However, fortunes quickly changed in the first half as Liverpool scored three times without a response.
Captain Virgil van Dijk (centre) celebrates. Pic: Reuters
Salah on his knees in celebration after the final whistle. Pic: AP
Liverpool’s Harvey Elliott (below) and Jarell Quansah celebrate after full-time. Pic: PA
Slot cheers after the full-time whistle. Pic: AP
In the second half, it took until the 63rd minute for Mohamed Salah to make it 4-1 before a fifth followed.
The Reds have won the title in manager Arne Slot’s first season in charge, and move level with fierce rivals Manchester United on 20 league championships.
But it makes them arguably the most successful English club ever as they have won more European Cup or Champions League titles.
Liverpool captain Virgil van Dijk told Sky Sports after the final whistle: “It’s special and it’s something that we don’t take for granted. It’s amazing.
“A lot of emotions before the game, during the whole week, but we got the job done and we (are) truly deserved champions of England. (Liverpool is) the most beautiful club in the world and I think we deserve all of this. Let’s enjoy the next couple of weeks and let it sink in.”
Liverpool’s Kostas Tsimikas poses with a Premier League trophy cut out. Pic: Reuters
Manager Arne Slot and his team after the final whistle. Pic: AP
Slot took over last summer from Jurgen Klopp, who guided them to their previous and maiden Premier League title triumph in 2020, when the COVID-19 lockdown saw matches played behind closed doors.
He is the first Dutch manager to win the Premier League and the fifth man to do so in a debut campaign after Jose Mourinho, Carlo Ancelotti, Manuel Pellegrini, and Antonio Conte.
Speaking to Sky Sports he said: “They [the players] did an outstanding job today. The main job was to win. Everyone said we had got it already. But we had to make sure and we got over the line.”
Several players, including Alisson Becker, Trent Alexander-Arnold, Virgil van Dijk, and Mohamed Salah, played leading roles in both the 2025 and 2020 campaigns.
Van Dijk and Salah recently signed new contracts extending their careers at the club.
Mohamed Salah takes a selfie with fans after scouring the fourth Liverpool goal. Pic: AP
Fans at Anfield during the game. Pic: AP
Fans in the stands at Anfield before full-time. Pic: Reuters
Liverpool will have to wait until the final game of the season – at home to Crystal Palace on 25 May – to be presented with the Premier League trophy.
It will be the first time the club’s fans will have seen their side lift the top-flight title in person since 1990.
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Two pro-Palestinian demonstrators have thrown red powder on Tower Bridge – just moments before leading runners in the London Marathon went past.
The protesters were arrested on suspicion of causing a public nuisance and remain in custody, said the Metropolitan Police.
A video shared by Youth Demand, which is calling for a trade embargo on Israel, shows two people jumping over a barrier that separates spectators from the race course.
The pair, wearing t-shirts that say “Youth Demand: Stop Arming Israel”, are then seen standing in the middle of the road on the bridge.
Pic: LNP
They throw red powder in the air as an official marathon car goes past displaying the race time.
A motorbike with a cameraman on board continues along the route, while a second motorbike stops and one of the riders gets off and pushes the pair out of the way, just before the men’s elite runners pass.
Several police officers then jump over the barrier and detain the pair, the footage shows.
There appeared to be no impact on the marathon.
More than 56,000 participants were expected to take part in the 26.2-mile race through the capital.
Sabastian Sawe of Kenya won the men’s elite race in a time of two hours, two minutes and 27 seconds, while Ethiopia’s Tigst Assefa shattered the women’s-only world record in two hours, 15 minutes and 50 seconds.
Assefa beat the previous best of two hours, 16 minutes and 16 seconds set last year in London by Kenyan Peres Jepchirchir.
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Pic: LNP
The Metropolitan Police said in a statement: “At around 10.38am, two protesters from Youth Demand jumped over barriers at Tower Bridge and threw red paint on to the road.
“Marathon event staff intervened to remove the protesters from the path of the men’s elite race which was able to pass unobstructed.”
The force added that they were “quickly supported by police officers who arrested the protesters on suspicion of causing a public nuisance”.
The Met said the paint “appeared to be chalk-based” and was not expected to “present a hazard to runners yet to pass this point”.
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