More than 20 flights have been cancelled, with others delayed or diverted because of a lack of staff in air traffic control at Gatwick Airport.
The airport apologised for “any inconvenience caused” and urged passengers to contact their airline.
A spokesperson for Gatwick Airport confirmed “22 flights have been cancelled” but said “the situation is however improving with an additional air traffic controller now in place.”
“The air traffic control restrictions are reducing as a consequence and more aircraft are able to arrive and depart,” they said.
National Air Traffic Services (NATS) had earlier said “air traffic control restrictions have been put in place” due to “a short notice staff absence” affecting the air traffic control team at Gatwick.
“We are working closely with the airport to ensure we can handle flights with as little disruption as possible and we apologise very sincerely to people who have been inconvenienced [as a result of unavoidable diversions],” they said.
The Sussex airport added in a statement: “NATS are a world-class provider of air traffic services and London Gatwick’s senior management recognises how hard the airport’s air traffic controllers are working to keep the operation moving.
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“We are working closely with NATS to build resilience in the airport’s control tower to ensure disruption is kept to a minimum.”
One person complained on social media that a flight had been diverted to Bournemouth airport.
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What are passengers’ rights when airlines cancel flights?
Airlines have an obligation to keep passengers comfortable in the event of a “significant delay” – with the Civil Aviation Authority setting out a clear definition of what meets this threshold.
You qualify for support if a short-haul flight under 932 miles (1,500km) is pushed back by two hours. This rises to three hours for journeys up to 2,175 miles (3,500km).
For long-haul flights going any further, four hours or longer counts as a significant delay.
In the event of a significant delay, airlines must give passengers:
• A reasonable amount of food and drink
• Refunds for the cost of two free phone calls, faxes or emails
• Accommodation for passengers stranded overnight
• Transport to a hotel – or their home
If airlines are unable to organise support in a timely manner, the Civil Aviation Authority says affected consumers have the right to make their own “reasonable” arrangements – but they must keep receipts in order to be reimbursed.
Typically, airlines have to provide compensation if their flights arrive three hours late – but staffing issues with air traffic control likely do not count because such issues are not their fault.
If you agree to travel on a later flight, the airline is no longer obliged to offer food, drink or accommodation while you wait. But they are entitled to a full refund if they decide to abandon their journey after five hours of delays.
More than a quarter of flights to and from UK airports were cancelled, affecting around 250,000 people.
Cancellations continued for two more days as planes and crew were out of position.
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Rory Boland, of consumer group Which?, said: “It is unacceptable that some Gatwick passengers have been hit by further air traffic control problems so soon after the chaos a few weeks ago.
“This is not an issue caused by airlines, but they must meet their legal obligations to look after passengers and provide them with support during delays and help with refunds and re-routing – including with other carriers if necessary.
“To help end this cycle of miserable passenger experiences, the prime minister must play his part and prioritise legislation to give the Civil Aviation Authority stronger enforcement powers.”
England are in Group L along with Croatia, Panama and Ghana. Their first match will be against Croatia, who beat them in the semi-finals of the 2018 World Cup in Russia.
Image: Pic: Reuters
Scotland’s first match will be against Haiti, in Group C.
Brazil and Morocco are the other Group C teams – both countries were also in the same opening group as Scotland in the 1998 World Cup in France.
Image: Trump and Infantino at the World Cup draw
Wales have yet to find out if they will qualify as they must face a play-off against Bosnia and Herzegovina in Cardiff, and then either Italy or Northern Ireland, if they are victorious.
If they can overcome these play-off opponents then they will secure their place in Group B along with Canada, Qatar and Switzerland. But Northern Ireland will also be vying and hoping to guarantee their spot in the same group if they can beat Italy and then either Wales or Bosnia and Herzegovina.
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1:20
‘Bring it on!’: Scotland fans react to World Cup draw
The Republic of Ireland also need to get through the play-offs first and are paired against the Czech Republic for their semi-final. Should Ireland win that match, they will need to beat either North Macedonia or Denmark to get to the finals where an opening group containing joint hosts Mexico, South Africa and South Korea awaits.
This was a World Cup draw like no other. Crafted less for the teams but for one man.
The choice of venue. The creation of a new trophy. The closing music act.
Donald Trump was lavished with the adulation he craves by FIFA President Gianni Infantino and feels others unfairly deny him.
Knowing how much being overlooked by the Nobel Committee hurt the US president, there was Mr Infantino with FIFA’s newly-created Peace Prize to hand over. And a medal for Mr Trump to wear.
“This is truly one of the great honours of my life,” he said. “And beyond awards, Gianni and I were discussing this. We saved millions and millions of lives.”
This was all on the stage in front of an audience who turned up to find out who they will be playing at the World Cup.
England handed an undaunting route past Croatia, Panama and Ghana. Scotland paired with newcomers Haiti before tricky reunions from their last men’s World Cup in 1998 against Brazil and Morocco.
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Image: Pic: Reuters
But the show before the draw could even begin – presided over by Rio Ferdinand – took almost as long as a football match, at 87 minutes after the noon kick-off was delayed.
There was a walk of self-promotion to complete – “I guess they have to wait” – before taking his seat in the Kennedy Center. Or the Trump Kennedy Center as the president takes to calling the venue picked 1.5 miles from the White House.
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0:35
England manager Thomas Tuchel reacts to draw
“It was falling apart,” he said, delaying the walk into the auditorium. “And now it’s, it’s pretty much back.”
Mr Infantino could only watch on, beaming, at his friend.
“We had a dead country,” Mr Trump went on, “and now we have the hottest country anywhere in the world”.
There was the awkwardness of being reminded, before receiving the peace accolade, about threats to launch military strikes on Venezuela to stop the drugs trade.
“I did settle eight wars, and we have a ninth coming,” he swatted away the question. “Which nobody’s ever done before. But I want to really save lives. I don’t need prizes.”
But FIFA knew how much he wanted more gold for the collection with the prize.
Image: Donald Trump and FIFA president Gianni Infantino. Pic: Reuters
Image: Pic: Reuters
And for all the mockery and disdain targeted at FIFA, how many sports would relish having the US president spend several hours attending a procedural event determining the placing of teams in groups for a tournament?
How many would dish out the same flattery to secure direct lines to the leader of the nation staging their championship?
Many have benefited from Mr Trump’s stardust and swagger being attached to this spectacle.
Even Port Vale’s most famous fan – Robbie Williams – secured a walk-on role, exceeding his profile this side of the Pond.
And the Village People are reaping the rewards of becoming the unlikeliest of Trump hype acts.
The festivities ended with eyes fixed back up to the presidential seating and the YMCA dance being performed.
This was an afternoon that dispelled any pretence that FIFA keeps a distance from politics. It was unapologetically political. But few speak out in the FIFA world as the redistributed wealth keeps rolling back in their direction.
It would be easy to forget this isn’t entirely America’s World Cup. They’re sharing hosting with Canada and Mexico.
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1:20
‘Bring it on!’: Scotland fans react to World Cup draw
And eventually the spotlight was ceded to their leaders – very briefly – as Mexican President Claudia Sheinbaum and Canadian Prime Minister Mark Carney drew out their countries’ names.
But it did live up to FIFA’s mantra that football can unite the world.
The neighbours were brought together here on a snowy day in Washington. And tensions – often stoked by Mr Trump with Canada and Mexico – thawed in the name of football.
Meghan Markle has “reached out” to her estranged father after reports he had his leg amputated, her spokesperson has said.
Thomas Markle, 81, reportedly had his leg amputated following surgery in the Philippines, where he moved to this year.
Meghan has been estranged from her father since around the time of her wedding to Prince Harry in May 2018.
Mr Markle, a retired television lighting director and director of photography, made headlines across the globe after he was caught staging paparazzi photographs in the days ahead of the ceremony.
A spokesperson for the Duchess of Sussex said: “I can confirm she has reached out to her father.”
Meghan is said to have previously tried to reach out to him in the past.
Mr Markle has never met his grandchildren Prince Archie and Princess Lilibet.
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At the start of this year, Mr Markle told of how he dreamed of bringing his “whole family together” and wished his daughter “no ill-will”.
“The truth is I couldn’t get over the fact that that had happened. All that stuff was working on me, I had a bit of a heart condition.
“This pushed me a little further to the part where I had heart palpitations. I had to drive at 2am to a hospital. They sent me to another little hospital and then they sent me to a bigger hospital and I had a heart attack.”
A day-and-a-half later he said he felt better and checked himself out against doctors’ wishes in a bid to make it to the wedding, but the heart palpitations returned when he got home, which at the time was in Mexico.
“At that time I started getting chest pains and I said I have to cancel because I didn’t take care of the heart problem before. I had a good friend take me back to a hospital across the border to the States where I was told that my condition was very bad and they had to operate, and I had heart surgery.”