A woman left penniless by notorious conman Mark Acklom is demanding her stolen money back from the High Street bank he used to fleece her.
During the police investigation, detectives arrested a Barclays bank employee and a former staff member on suspicion of a conspiracy. They had worked in the same department at Barclays.
The two – a man and a woman – were questioned and released on bail for many weeks, though they were later freed without charge.
Carolyn Woods was duped in a romance scam by serial fraudster Acklom, who wooed her and promised to marry her, telling her he was a wealthy Swiss banker called Mark Conway and a secret MI6 agent.
Image: Carolyn Woods was cheated out of all her savings
Ms Woods said: “I put my faith in the criminal justice system, but it has failed me. It just works in favour of the criminal and really doesn’t give much consideration to the victim at all.
“Acklom’s out now, no doubt living well and up to his old tricks and I’m struggling to survive. I should have explored what happened at the bank at the time, but the police advised me not to. They said it was all in their system.”
Acklom isolated Ms Woods from family and friends, then advised her to set up a new bank account with Barclays.
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Citing a cash flow problem, he encouraged her to transfer money she thought were loans for building work on a plush home he had bought them.
Within a couple of months in 2012, under Acklom’s coercive control, she transferred all the money in big, sometimes daily, payments of up to £30,000 into the personal account of one of Acklom’s associates.
‘A haemorrhage of money’
Ms Woods believes the bank owed her a duty of care and should have questioned her actions and investigated the payments.
She said: “Looking back now over my bank statements, there was a total haemorrhage of money out of my account, hundreds of thousands of pounds in a matter of a few weeks, all going into one particular account.
“You would think some red flag should have been raised somewhere, I would have expected the bank to contact me.
“If they had shown some interest in me as a client, then perhaps this might not have happened. I mean, I do take responsibility myself, for part of it.”
“But I think one of the very good things that’s happened since I highlighted this sort of coercive control and wrote about it is that people are much, much more aware,” she continued.
“I was very much regarded as just a silly woman at the time. I think things have moved on a lot since then and there’s a lot more understanding about that.”
Image: Acklom duped Ms Woods into thinking he was a wealthy Swiss banker and a secret agent
Soon after she had stopped making transfers, Ms Woods discovered some payments had been made without her authorisation.
When she queried them, she said the bank told her it couldn’t explain the missing funds but the money was paid back into her account.
Barclays then closed her account and wouldn’t say why.
Broke, homeless and suicidal
It was a year before Ms Woods realised she had been lied to and defrauded by Acklom, leaving her broke, homeless and suicidal.
She discovered Acklom’s long history of fraud and was told that far from being a rich bachelor flying in to see her from Switzerland, he had been living nearby with his wife and two young daughters.
By that time Acklom had fled abroad.
After a slow and shoddy start to an investigation, for which they later apologised, Avon and Somerset police arrested the former Barclays employee into whose account Acklom had insisted the money be paid.
He told police that he, too, had been under Acklom’s coercive control, had acted under threat and later became a potential prosecution witness.
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48:15
Prolific British conman: The life and crimes of Mark Acklom
The man told me recently: “This is a part of my life I never want to revisit, never want to talk about, never ever want to go back to. Because it was a living hell and a living nightmare for me.
“I’ve worked so hard to rebuild my mental state. I was in such a manipulative position where I could not move, could not see, could not eat, could not drink, could not do a damn thing, unless I was authorised.”
Detectives also arrested a woman who was still working for the bank and whose account had held some of the money at some stage.
When Sky News called at her home this week to try to ask her about her alleged involvement, a young man threatened to call the police. The woman appears to have since deleted her LinkedIn business profile.
During the police investigation, both suspects were questioned and bailed but later released without charge.
In a letter to Barclays Ms Woods, 62, wrote: “I realise that banking safeguards have improved since 2012/13, but some recent events have led me to believe that I wasted my time going after Mark Acklom and his accomplices through the so-called criminal justice system, and that Barclays Bank should have been held equally accountable for my losses – something I thought would follow on naturally once the case came to trial.
“There is absolutely no doubt that this crime was enabled with the help of a bank ‘insider’.”
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9:24
A story of love and deception by a conman
‘There’s a strong moral argument for Barclays to pay up’
Lawyer Arun Chauhan, who sits on the Fraud Advisory Panel, a charitable body which advises the public on dealing with fraud, said Barclays had no legal obligation to refund Ms Woods anything, but there was a strong moral argument to do so.
He said: “I think Barclays need to look at it and say, ‘well if we, for example, find that our employees were involved to quite a degree and they used their internal information knowledge about how we operate to facilitate and assist the fraud,’ I think they need to stand back and ask themselves ‘should we bear any responsibility morally for this?’
“And that might well lead to them saying they should offer a goodwill payment, but they won’t make any admission of liability.
“If the events of the story took place today, I think the landscape would be very different.
“The banks are very conscious about coercive control, romance fraud, situations where people are being manipulated into making transactions, not just being tricked with false account details, but being manipulated.
“There are guidance standards about customer vulnerability, looking out for vulnerable customers.
“I think there would have been a much greater prospect of a recovery (of the stolen money) if those events happened today. And that’s really unfortunate.”
Barclays has told Ms Woods it was investigating her claim.
A spokesman told Sky News: “For confidentiality reasons we cannot comment on individual customer affairs.”
Image: Ms Woods was cheated out of all her savings by Acklom
Mark Acklom, now aged 50, was jailed for five years and eight months in 2019 after pleading guilty to five of the 20 fraud charges he faced, effectively admitting he stole around £300,000 from Ms Woods.
The judge who sentenced him told Ms Woods it was “pretty unlikely” she would get any money back from Acklom.
He was freed after serving little more than two years and should have spent many more months living under licence in the UK with restrictions on his freedom and regular contact with probation officers.
The extradition judge said his UK licence period could be served concurrently with his Spanish sentence.
In agreeing to be extradited, Acklom also avoided the rare imposition of a five-year serious crime prevention order, which would have placed severe restrictions on his freedom.
The extradition judge told him there was no expectation of him returning to Britain.
Acklom was freed in Spain in May, earlier than expected. His whereabouts are unknown.
Radicalised nine-year-olds, teenagers mixing incel culture with extreme right ideologies and a Muslim who idolises Hitler – this is just some of the casework of those tasked with deradicalising young extremists in the UK.
Monday will mark 20 years since the 7/7 attacks on the London transport network when four suicide bombers killed 52 people and injured 770 others.
A year later the government set up its deradicalisation programme Prevent as part of its counter-terrorism strategy.
Sky News has spoken to two leading intervention providers (IPs) at Prevent who both say their work is getting ever more complex and the referrals younger.
The Metropolitan Police’s Prevent co-ordinator, Detective Superintendent Jane Corrigan, has also told Sky News it is “tragic” that when it comes to terrorism, “one in five of all our arrests is a child under 17”.
She believes parents should talk to their children about what they are reading and seeing online.
“Parents instinctively know when something doesn’t feel right when their child is becoming withdrawn or isolated – not wanting to engage,” she says.
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People worried that someone they know has thoughts that could lead to terrorism can refer them to Prevent.
Image: File pic: iStock
‘A pic-n-mix of ideologies’
Home Office figures show 11-year-olds are the largest age group to get referred.
Concerning cases are passed on to IPs such as Nigel Bromage who told Sky News: “Often there will be a pic-n-mix of ideologies.
“From my own examples and experience, we are aware of people looking at the incel culture and mixing that with some far-right elements.”
Image: Sky’s Jason Farrell with intervention provider Nigel Bromage, who was exposed to extremism when he was a child
Incels, meaning “involuntary celibates” are men who have been unable to have a relationship with women despite wanting one and become misogynistic and hateful as a result.
Like many IPs, Mr Bromage from Birmingham comes from an extremist background himself, having once been a regional organiser for the proscribed Neo-Nazi group Combat 18.
For him too, it began as a child.
“It all started with someone giving me a leaflet outside my school gates,” Mr Bromage says.
“It told me a horrific story about a mum getting killed by an IRA bomb explosion – and at the end of the leaflet there was a call to action which said: ‘If you think it’s wrong then do something about it’.”
He developed a hatred for Irish republican terrorism which morphed into general racism and national socialism.
“At the very end I thought I was going to go to prison, or I would end up being hurt or even killed because of my political beliefs,” he says.
Image: Mr Bromage says his youngest case involved a nine-year-old
Boy, 9, groomed by his brother
Mr Bromage reveals his youngest case was a nine-year-old who had been groomed by his brother.
“He was being shown pro-Nazi video games, and his older brother was saying ‘when I go to prison or I get in trouble – they you’re the next generation – you’re the one who needs to continue the fight’,” he says.
“Really, he had no interest in the racist games – he just wanted to impress his brother and be loved by his brother.”
Every year, nearly 300 children who are 10 or younger are referred to Prevent.
Home Office figures show that over the last six years 50% of referrals were children under the age of 18.
Eleven-year-olds alone make up a third of total referrals, averaging just over 2,000 a year, with the figure rising even higher in the most recent stats.
Another IP, Abdul Ahad, specialises in Islamic extremism.
He says the catalyst for radicalisation often comes from events aboard.
Ten years ago, it was Syria, more recently Gaza.
“It is often a misplaced desire to do something effective – to matter, to make a difference. It gives them purpose, camaraderie and belonging as well – you feel part of something bigger than you,” he says.
Image: Fifty-two people were killed on 7 July 2005 when four suicide bombers blew up three London Underground trains and a bus. Pic: PA
Clients want someone to ‘hear them’
Some of his clients “don’t fit into any particular box”.
“I’m working with a guy at the minute, he’s a young Muslim but he idolises Hitler and he’s written a manifesto,” he says.
“When you break it down, some people don’t know where they fit in, but they want to fit in somewhere.”
Mr Ahad says the young individual mostly admires Hitler’s “strength” rather than his ideologies and that he was drawn to darker characters in history.
Often his clients are very isolated and just want someone to “hear them”, he adds.
Image: Intervention provider Abdul Ahad specialises in Islamic extremism
Mr Ahad is also an imam who preaches at the Al-Azar Mosque in South Shields, a well-regarded centre for community cohesion and outreach.
He uses his understanding of the Islamic faith in his Prevent sessions to help guide his referrals away from extreme interpretations of the Koran by offering “understanding and context”.
He says: “We quote the correct religious texts – we explain their responsibility as a Muslim living in the UK and we re-direct their energies into something more constructive.”
Common theme of mental health issues
Mental health problems are a common theme among those referred to Prevent including depression and autism.
Her mother was critical of Prevent, as well as the police and MI5 after she had referred her daughter to the deradicalisation programme and Rhianan was subsequently charged with terrorism offences.
Last month a coroner found some failings in the processes around protecting Rhianan, but none of them attributable to Rhianan taking her own life.
Det Supt Corrigan says a referral doesn’t mean individuals end up being arrested or on an MI5 watchlist.
She says: “You’re not reporting a crime, but you are seeking support. I would say the earlier you can come in and talk to us about the concerns you have the better. Prevent is just that – it is a pre-criminal space.
“It’s tragic when you see the number of young people being arrested for very serious charges. Just look at terrorism – one in five of all our arrests is a child under the age of 17. We need to think about how we respond to that.”
Prevent has been criticised for failures such as when Southport killer Axel Rudakabana failed to be recognised as needing intervention despite three referrals, or when MP David Amiss’ killer Ali Harbi Ali went through the programme and killed anyway.
Image: Axel Rudakubana failed to be recognised as needing intervention despite three referrals. Pic: Merseyside police
It’s harder to quantify its successes.
Mr Ahad says he understands why the failures hit the headlines, but he believes the programme is saving lives.
He says: “I think the vast majority of people get radicalised online because they are sitting in their room reading all this content without any context or scholarly input. They see one version of events and they get so far down the rabbit hole they can’t pull themselves out.
“I really wish Prevent was around when I was a young, lost 15-year-old because there was nothing around then. It’s about listening to people engaging with them and offering them a way of getting out of that extremism.”
Image: File pic: iStock
‘Radicalisation can happen in days to weeks’
Det Supt Corrigan says: “I’ve sat with parents whose children have gone on to commit the most horrendous crimes and they all spotted something.
“Now, with hindsight, they wished they had done something or acted early. That’s why we created this programme, because radicalisation can happen in days to weeks.”
Twenty years on from 7/7 the shape of the terrorist threat has shifted, the thoughts behind it harder to categorise, but it is no less dangerous.
Image: Liverpool’s captain Virgil van Dijk. Pic: Reuters
Image: Liverpool’s Ryan Gravenberch and Cody Gakpo (right) arrive at the funeral of Diogo Jota and Andre Silva. Pic: PA
Jota, 28, leaves behind his wife of only 11 days, Rute Cardoso, and three young children.
His younger brother, 25, was an attacking midfielder for Penafiel in the second tier of Portuguese football.
Liverpool manager Arne Slot, captain Virgil Van Dijk and teammates including Andy Robertson, Conor Bradley, Ryan Gravenberch, Cody Gakpo, Curtis Jones, Darwin Nunez and Joe Gomez were seen at the service.
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Former teammates Jordan Henderson, James Milner and Fabinho were also there.
Van Dijk carried a red wreath with Jota’s number 20, while Robertson had a wreath featuring number 30, Silva’s number at Penafiel.
Image: Manchester United and Portugal player Bruno Fernandes. Pic: PA
Image: Liverpool’s captain Virgil van Dijk and Liverpool’s player Andrew Robertson. Pic: Reuters
Some of Jota’s teammates in the Portuguese national side also attended, including Bruno Fernandes, of Manchester United, Ruben Dias and Bernardo Silva, of Manchester City, Joao Felix and Renato Veiga, of Chelsea, Nelson Semedo, from Wolves, Joao Moutinho and Rui Patricio.
Ruben Neves was one of the pallbearers after flying in from Florida where he played for Al Hilal in the Club World Cup quarter-final on Friday night.
‘More than a friend’
In a post published on Instagram before the service, he told Jota he had been “more than a friend, we’re family, and we won’t stop being that way just because you’ve decided to sign a contract a little further away from us!”
Jota’s fellow Liverpool midfielder, Alexis Mac Allister, said on Instagram: “I can’t believe it. I’ll always remember your smiles, your anger, your intelligence, your camaraderie, and everything that made you a person. It hurts so much; we’ll miss you. Rest in peace, dear Diogo.”
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Porto FC president Andre Villas-Boas and Portugal national team manager Roberto Martinez were also in attendance.
‘With us forever’
Speaking after the ceremony, Martinez said the period since their deaths had been “really, really sad days, as you can imagine, but today we showed we are a large, close family.
“Their spirit will be with us forever.”
The service was private, but the words spoken by the Bishop of Porto, Manuel Linda, were broadcast to those standing outside the church.
He told Jota’s children, who were not at the service, that he was praying for them specifically, as well as their mother and grandparents.
“There are no words, but there are feelings,” he said, adding: “We also suffer a lot and we are with you emotionally.”
The brothers died after a Lamborghini they were travelling in burst into flames following a suspected tyre blowout in the early hours of Thursday morning.
No other vehicles are said to have been involved in the incident.
Liverpool have delayed the return of their players for pre-season following Jota’s death and players past and present paid tribute to him and his brother on social media.
Rachel Reeves has hinted that taxes are likely to be raised this autumn after a major U-turn on the government’s controversial welfare bill.
Sir Keir Starmer’s Universal Credit and Personal Independent Payment Bill passed through the House of Commons on Tuesday after multiple concessions and threats of a major rebellion.
MPs ended up voting for only one part of the plan: a cut to universal credit (UC) sickness benefits for new claimants from £97 a week to £50 from 2026/7.
Initially aimed at saving £5.5bn, it now leaves the government with an estimated £5.5bn black hole – close to breaching Ms Reeves’s fiscal rules set out last year.
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6:36
Rachel Reeves’s fiscal dilemma
In an interview with The Guardian, the chancellor did not rule out tax rises later in the year, saying there were “costs” to watering down the welfare bill.
“I’m not going to [rule out tax rises], because it would be irresponsible for a chancellor to do that,” Ms Reeves told the outlet.
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“We took the decisions last year to draw a line under unfunded commitments and economic mismanagement.
“So we’ll never have to do something like that again. But there are costs to what happened.”
Meanwhile, The Times reported that, ahead of the Commons vote on the welfare bill, Ms Reeves told cabinet ministers the decision to offer concessions would mean taxes would have to be raised.
The outlet reported that the chancellor said the tax rises would be smaller than those announced in the 2024 budget, but that she is expected to have to raise tens of billions more.
Sir Keir did not explicitly say that she would, and Ms Badenoch interjected to say: “How awful for the chancellor that he couldn’t confirm that she would stay in place.”
In her first comments after the incident, Ms Reeves said she was having a “tough day” before adding: “People saw I was upset, but that was yesterday.
“Today’s a new day and I’m just cracking on with the job.”
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“In PMQs, it is bang, bang, bang,” he said. “That’s what it was yesterday.
“And therefore, I was probably the last to appreciate anything else going on in the chamber, and that’s just a straightforward human explanation, common sense explanation.”