A woman left penniless by notorious conman Mark Acklom is demanding her stolen money back from the High Street bank he used to fleece her.
During the police investigation, detectives arrested a Barclays bank employee and a former staff member on suspicion of a conspiracy. They had worked in the same department at Barclays.
The two – a man and a woman – were questioned and released on bail for many weeks, though they were later freed without charge.
Carolyn Woods was duped in a romance scam by serial fraudster Acklom, who wooed her and promised to marry her, telling her he was a wealthy Swiss banker called Mark Conway and a secret MI6 agent.
Image: Carolyn Woods was cheated out of all her savings
Ms Woods said: “I put my faith in the criminal justice system, but it has failed me. It just works in favour of the criminal and really doesn’t give much consideration to the victim at all.
“Acklom’s out now, no doubt living well and up to his old tricks and I’m struggling to survive. I should have explored what happened at the bank at the time, but the police advised me not to. They said it was all in their system.”
Acklom isolated Ms Woods from family and friends, then advised her to set up a new bank account with Barclays.
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Citing a cash flow problem, he encouraged her to transfer money she thought were loans for building work on a plush home he had bought them.
Within a couple of months in 2012, under Acklom’s coercive control, she transferred all the money in big, sometimes daily, payments of up to £30,000 into the personal account of one of Acklom’s associates.
‘A haemorrhage of money’
Ms Woods believes the bank owed her a duty of care and should have questioned her actions and investigated the payments.
She said: “Looking back now over my bank statements, there was a total haemorrhage of money out of my account, hundreds of thousands of pounds in a matter of a few weeks, all going into one particular account.
“You would think some red flag should have been raised somewhere, I would have expected the bank to contact me.
“If they had shown some interest in me as a client, then perhaps this might not have happened. I mean, I do take responsibility myself, for part of it.”
“But I think one of the very good things that’s happened since I highlighted this sort of coercive control and wrote about it is that people are much, much more aware,” she continued.
“I was very much regarded as just a silly woman at the time. I think things have moved on a lot since then and there’s a lot more understanding about that.”
Image: Acklom duped Ms Woods into thinking he was a wealthy Swiss banker and a secret agent
Soon after she had stopped making transfers, Ms Woods discovered some payments had been made without her authorisation.
When she queried them, she said the bank told her it couldn’t explain the missing funds but the money was paid back into her account.
Barclays then closed her account and wouldn’t say why.
Broke, homeless and suicidal
It was a year before Ms Woods realised she had been lied to and defrauded by Acklom, leaving her broke, homeless and suicidal.
She discovered Acklom’s long history of fraud and was told that far from being a rich bachelor flying in to see her from Switzerland, he had been living nearby with his wife and two young daughters.
By that time Acklom had fled abroad.
After a slow and shoddy start to an investigation, for which they later apologised, Avon and Somerset police arrested the former Barclays employee into whose account Acklom had insisted the money be paid.
He told police that he, too, had been under Acklom’s coercive control, had acted under threat and later became a potential prosecution witness.
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48:15
Prolific British conman: The life and crimes of Mark Acklom
The man told me recently: “This is a part of my life I never want to revisit, never want to talk about, never ever want to go back to. Because it was a living hell and a living nightmare for me.
“I’ve worked so hard to rebuild my mental state. I was in such a manipulative position where I could not move, could not see, could not eat, could not drink, could not do a damn thing, unless I was authorised.”
Detectives also arrested a woman who was still working for the bank and whose account had held some of the money at some stage.
When Sky News called at her home this week to try to ask her about her alleged involvement, a young man threatened to call the police. The woman appears to have since deleted her LinkedIn business profile.
During the police investigation, both suspects were questioned and bailed but later released without charge.
In a letter to Barclays Ms Woods, 62, wrote: “I realise that banking safeguards have improved since 2012/13, but some recent events have led me to believe that I wasted my time going after Mark Acklom and his accomplices through the so-called criminal justice system, and that Barclays Bank should have been held equally accountable for my losses – something I thought would follow on naturally once the case came to trial.
“There is absolutely no doubt that this crime was enabled with the help of a bank ‘insider’.”
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9:24
A story of love and deception by a conman
‘There’s a strong moral argument for Barclays to pay up’
Lawyer Arun Chauhan, who sits on the Fraud Advisory Panel, a charitable body which advises the public on dealing with fraud, said Barclays had no legal obligation to refund Ms Woods anything, but there was a strong moral argument to do so.
He said: “I think Barclays need to look at it and say, ‘well if we, for example, find that our employees were involved to quite a degree and they used their internal information knowledge about how we operate to facilitate and assist the fraud,’ I think they need to stand back and ask themselves ‘should we bear any responsibility morally for this?’
“And that might well lead to them saying they should offer a goodwill payment, but they won’t make any admission of liability.
“If the events of the story took place today, I think the landscape would be very different.
“The banks are very conscious about coercive control, romance fraud, situations where people are being manipulated into making transactions, not just being tricked with false account details, but being manipulated.
“There are guidance standards about customer vulnerability, looking out for vulnerable customers.
“I think there would have been a much greater prospect of a recovery (of the stolen money) if those events happened today. And that’s really unfortunate.”
Barclays has told Ms Woods it was investigating her claim.
A spokesman told Sky News: “For confidentiality reasons we cannot comment on individual customer affairs.”
Image: Ms Woods was cheated out of all her savings by Acklom
Mark Acklom, now aged 50, was jailed for five years and eight months in 2019 after pleading guilty to five of the 20 fraud charges he faced, effectively admitting he stole around £300,000 from Ms Woods.
The judge who sentenced him told Ms Woods it was “pretty unlikely” she would get any money back from Acklom.
He was freed after serving little more than two years and should have spent many more months living under licence in the UK with restrictions on his freedom and regular contact with probation officers.
The extradition judge said his UK licence period could be served concurrently with his Spanish sentence.
In agreeing to be extradited, Acklom also avoided the rare imposition of a five-year serious crime prevention order, which would have placed severe restrictions on his freedom.
The extradition judge told him there was no expectation of him returning to Britain.
Acklom was freed in Spain in May, earlier than expected. His whereabouts are unknown.
“When will it end, when will it stop?” It’s the question that Jay Slater’s mother still can’t answer.
The constant stream of vitriol, misinformation, and abuse online has continued every day for the past 18 months.
“I’ve just been absolutely crucified and ripped to pieces,” Debbie Duncan told us, as she read out the online comments that have hurt the most:
• “Debbie deserved to lose her son” • “How can you possibly respect a mother grifting off her own son’s death?” • “How do you know it’s Jay in that coffin – he needs digging up.”
“Just scroll, scroll and scroll, and they are still there,” Debbie said. “Jay’s just been dehumanised.”
Image: Families of Jay Slater (left) and Andrew Gosden (right) have spoken of horrific online abuse following the disappearance of their loved ones
There are hundreds of millions of pieces of Jay Slater content online, and it’s constantly being created – even after a coroner ruled his fall in a remote ravine in Tenerife was a tragic accident.
“I don’t think I’d be here if I sat every day and read everything that was being said,” Jay’s mum told us.
Image: Conspiracy theories about Jay have persisted online
This is why she is campaigning – in her son’s name.
She has tried and failed many times to get misinformation and the worst abuse taken down from online platforms.
“We just want to have some legislation around content,” she said.
“It’s about the [social media] platforms having that responsibility to take down the misinformation, the harassment, bullying.”
Image: Jay’s family has become a victim of a surge in online sleuthing
New levels of tragedy trolling
Jay’s case took the febrile world of online sleuthing and tragedy trolling to new levels.
Her campaign to give a degree of control back to families suffering this abuse is backed by the charity Missing People.
They work with a growing number of relatives being attacked online and trying to tackle callous misinformation.
“It feels quite out of control,” Josie Allan from the charity told us.
“We know with the development of AI, there’s going to be even more complicated issues.
“People creating fake news about missing cases, potentially making fake content using missing people’s faces or voices.
“We know that that would just be horrendous for families to have to see and could really misdirect police resources and investigations.”
Image: Josie Allan from the charity Missing People
Bogus posts of missing people
Malicious content like this is appearing more regularly.
Anonymous accounts create bogus missing people posts – often it sits in front of a fake advert or has a link to a scam website.
It exploits the natural goodwill people feel towards missing person cases.
In Australia, the search for a missing boy, Gus Lamont, was recently disrupted by a fake AI image of a man carrying what appeared to be the four-year-old.
It wasn’t real.
It is an emerging and disturbing problem for people searching for a loved one.
Kevin Gosden’s son was 14 years old when he disappeared in 2007.
Andrew caught a train to London from his hometown of Doncaster, South Yorkshire.
His family has never given up hope of him returning.
Image: Andrew Gosden’s family have never given up hope of finding him
Father close to breakdown
“Just before the 18th anniversary of Andrew’s disappearance… we suddenly became aware that there were articles online circulating and being shared,” his father told us.
“Claiming that Andrew’s body had been found, that his DNA had been found somewhere… the police have been concealing some CCTV footage with him.
“Utter nonsense. None of that’s true.
“If you’ve got a lot of false information out there, it just doesn’t help find the lad we love.
“We need to know that Andrew is still being looked for.
“I have been very close to what I know is going to be a breakdown, again with it a number of times.”
Image: Kevin Gosden
Clicks are driving content
The monetisation of clicks online is one of the driving forces behind this constant stream of content.
At the CrimeCon conference in Manchester, we spoke to true crime content creators and fans of this growing genre about where the moral boundaries lie.
Andy Hobbs, who sells murder mystery games, told us: “Unfortunately, views means more money. And until that gets looked at, I don’t think any regulation will come in.
“It’s in the interest of social media networks to get more views, more hits.”
Image: Andy Hobbs speaks to Sky’s Tom Parmenter
Ruth Berry, a true-crime fan, pointed out that online investigators can, in some instances, turn up new information: “They’ve helped solve in some cases, haven’t they?
“They’ve helped to unpick things that maybe authorities haven’t had the resources to do, and they’ve had the time and the resources to do.
“But also is it their jurisdiction and is that evidence actually valid and reliable? Because how did they get hold of it, who knows?”
Annie Robinson and Beth Kent host the Grave Secrets true-crime podcast.
“It’s not something you can control, is it really?” Annie said.
Image: True crime podcasters Annie Robinson and Beth Kent
Beth added: “Everyone obviously deserves to have their say, I think I would just be mindful and cautious that you are having an opinion knowing that nobody has all the facts.
“It’s sort of easy to talk about it, as in like, it’s not a real person you’ve got to remember these are still victims and victims’ families,” Annie added.
Some sleuths ‘very dangerous’
“Some amateur sleuths are very dangerous,” forensic psychologist Kerry Daynes told Sky News.
“Because people want their 15 minutes of fame on social media we can’t do things that knowingly hamper police investigations.
“You know, in any other world that would result in a prosecution.
“So I think that we do need to clamp down on those small number of people who do actually cause a great amount of carnage and damage.”
Image: Forensic psychologist Kerry Daynes
Some content creators have turned up to insert themselves into active police searches but the wider problem of misinformation online is also hindering officers.
Assistant Chief Constable Damien Miller, the national policing lead for missing persons, told us: “It takes policing away from those inquiries that we need to be following, because it’s fake, it’s false information.
“It’s hurtful, it is harmful to the families, but it’s also then misdirecting police investigations.
“People have freedom of speech, but there is a line and what I would say to those members of the public is please do not cross that line.
Image: Assistant Chief Constable Damien Miller
He, too, would like to see social media companies helping remove misleading content sooner.
‘I wouldn’t wish it on anyone’
“I think what we need to do is work with those providers to make sure that when mis or disinformation is put on social media, that it’s removed at its earliest opportunity because otherwise it gains momentum,” he said.
That incessant flow of content is what Jay’s mum, Debbie Duncan has been hit by. She is determined to do all she can so that other families don’t have to go through the same ordeal.
“I wouldn’t wish it on anybody what we have been through,” she said while contemplating everything that’s happened.
She has kept boxes of cards and gifts in Jay’s bedroom at home in Lancashire – reminders of all the compassion and support they have received as well as the online hatred.
“It’s torture,” she said while looking at the many photos of her son.
“I just look at his picture and if it’s the last thing I can do for you Jay – I’ll try my blimmin’ hardest.”
Around £80,000 worth of suspected stolen power tools have been seized by police at a car boot sale in west London.
The Metropolitan Police recovered 400 items in the operation on 11 December.
Two men, aged 55 and 54, and two 15-year-old boys have been arrested on suspicion of handling stolen goods.
The objects seized by officers at the Hounslow Heath car boot sale included power drills, nail guns, electric saws, and a concrete mixer.
Image: Shadow justice secretary Robert Jenrick
It comes after shadow justice secretary Robert Jenrick visited the sale last month and posted a social media video highlighting concerns about the sale of suspected stolen goods.
The Met said its operation was in response to worries about tool theft and was working to identify the tools and trace their original owners.
Superintendent James Rawlinson, of Hounslow’s local neighbourhood policing team, said: “We are listening to Londoner’s concerns about tool theft because we understand the significant impact it has on tradespeople and their livelihoods.
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“We are targeting the prolific offenders and organised criminal groups that drive this trade in stolen tools through proactive, intelligence-led operations.”
The force said tool theft between April and December was down 20.3%, compared with the same period last year as a result of Met operations targeting tool thieves.
Officers seized more than £500,000 worth of stolen tools during operations at two large-scale boot sales and associated premises in Romford and Rainham and made several arrests earlier this year.
Police have advised power tool owners to mark and take photographs of their property, and record the items’ serial numbers, to increase the chance of returning them if stolen.
Christian Turner is a mandarin’s mandarin. His appointment to the most glamorous posting in the UK diplomatic service is a victory for the Sir Humphreys over the politicians.
After the disaster and humiliation of Peter Mandelson‘s demise over his links to Jeffrey Epstein, it always made sense to appoint a scandal-free career diplomat as his successor.
Father-of-two Dr Turner is 53 but looks half his age. But his youthful appearance hides a long experience as a diplomat and civil servant serving prime ministers dating back to Tony Blair.
Image: Christian Turner during a G7 foreign ministers’ meeting in Italy in 2024. Pic: Reuters
The Foreign Office announcement of his appointment describes him as “one of the UK’s most experienced diplomats”. And the top mandarins at the FCDO will be delighted they’ve got their man.
When Lord Mandelson was appointed last year, the senior cabinet minister Peter Kyle told Sky News the government had decided that he was “worth the risk”.
And what a risk it turned out to be. Will they never learn? “Mandy” – as he’s always been known in Westminster – had previously been forced to resign from the cabinet not once, but twice.
Image: Lord Peter Mandelson and Sir Keir Starmer. File pic: PA
He declared in an angry and defiant victory speech when he held his Commons seat in Hartlepool: “I’m a fighter, not a quitter.” But not long after that, he quit to become a Brussels commissioner.
Dr Turner, on the other hand, has enjoyed a stellar and unblemished career as a diplomat. His most high-profile international post so far was high commissioner to Pakistan, where he was said to be immensely popular.
One of his earlier diplomatic posts was high commissioner in Kenya, when he had to lead the UK’s response to the Westgate Mall terrorist attack, in which 71 people were killed.
Image: UK high commissioner to Kenya Christian Turner, right, and US ambassador to Kenya Robert F. Godec, centre, in 2012. File pic: AP
So he’s seen as a safe pair of hands and is unlikely to attract scandal and controversy in the way that his predecessor did, with his relationships with colourful tycoons and oligarchs as well as love of the high life.
Nevertheless, the Washington posting comes with some of the best perks in the diplomatic world, notably the luxurious Lutyens mansion that serves as the ambassador’s residence on Massachusetts Avenue.
Dr Turner saw off some distinguished rivals for the top job in the diplomatic service, including chief Varun Chandra, Sir Keir Starmer‘s business adviser, who is credited with being the architect of recent trade agreements with President Trump.
Image: Varun Chandra. File pic: AP
Until this week, he was seen as the frontrunner for the job, and as a sop for not getting the Washington post, he will now have an expanded role, including taking a lead role in trade talks with the US.
A late entry in what became a three-horse race was Nigel Casey, Britain’s ambassador in Moscow.
But ultimately, he was seen as indispensable in his current role, given the volatile relations with Vladimir Putin and the continuing war in Ukraine.
Image: British Ambassador to Russia Nigel Casey. File pic: Reuters
The PM interviewed all three candidates last week and his choice of Dr Turner is seen as a victory for Sir Olly Robbins, the Foreign Office’s top diplomat, whose career has prospered despite criticism of his role as the UK’s post-Brexit negotiator, over government ministers.
Insiders claim there will be champagne corks popping in the Foreign Office’s King Charles Street HQ because Dr Turner is their man and will report back to the FCDO rather than No 10.
If Lord Mandelson – the “prince of darkness” in his days as a Labour spin doctor – was seen as Sir Keir’s “Trump whisperer”, Dr Turner will be the PM’s – and, more importantly, the Foreign Office’s – eyes and ears.