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A woman left penniless by notorious conman Mark Acklom is demanding her stolen money back from the High Street bank he used to fleece her.

During the police investigation, detectives arrested a Barclays bank employee and a former staff member on suspicion of a conspiracy. They had worked in the same department at Barclays.

The two – a man and a woman – were questioned and released on bail for many weeks, though they were later freed without charge.

Carolyn Woods was duped in a romance scam by serial fraudster Acklom, who wooed her and promised to marry her, telling her he was a wealthy Swiss banker called Mark Conway and a secret MI6 agent.

He was jailed four years ago and is now free, but she’s not got back any of the £750,000 she lost.

Victim of conman Mark Acklom fights Barclays for her money back
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Carolyn Woods was cheated out of all her savings

Ms Woods said: “I put my faith in the criminal justice system, but it has failed me. It just works in favour of the criminal and really doesn’t give much consideration to the victim at all.

“Acklom’s out now, no doubt living well and up to his old tricks and I’m struggling to survive. I should have explored what happened at the bank at the time, but the police advised me not to. They said it was all in their system.”

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Conman: The life and crimes of Mark Acklom

Acklom isolated Ms Woods from family and friends, then advised her to set up a new bank account with Barclays.

Citing a cash flow problem, he encouraged her to transfer money she thought were loans for building work on a plush home he had bought them.

Within a couple of months in 2012, under Acklom’s coercive control, she transferred all the money in big, sometimes daily, payments of up to £30,000 into the personal account of one of Acklom’s associates.

‘A haemorrhage of money’

Ms Woods believes the bank owed her a duty of care and should have questioned her actions and investigated the payments.

She said: “Looking back now over my bank statements, there was a total haemorrhage of money out of my account, hundreds of thousands of pounds in a matter of a few weeks, all going into one particular account.

“You would think some red flag should have been raised somewhere, I would have expected the bank to contact me.

“If they had shown some interest in me as a client, then perhaps this might not have happened. I mean, I do take responsibility myself, for part of it.”

“But I think one of the very good things that’s happened since I highlighted this sort of coercive control and wrote about it is that people are much, much more aware,” she continued.

“I was very much regarded as just a silly woman at the time. I think things have moved on a lot since then and there’s a lot more understanding about that.”

Prolific British conman Mark Acklom
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Acklom duped Ms Woods into thinking he was a wealthy Swiss banker and a secret agent

Soon after she had stopped making transfers, Ms Woods discovered some payments had been made without her authorisation.

When she queried them, she said the bank told her it couldn’t explain the missing funds but the money was paid back into her account.

Barclays then closed her account and wouldn’t say why.

Broke, homeless and suicidal

It was a year before Ms Woods realised she had been lied to and defrauded by Acklom, leaving her broke, homeless and suicidal.

She discovered Acklom’s long history of fraud and was told that far from being a rich bachelor flying in to see her from Switzerland, he had been living nearby with his wife and two young daughters.

By that time Acklom had fled abroad.

After a slow and shoddy start to an investigation, for which they later apologised, Avon and Somerset police arrested the former Barclays employee into whose account Acklom had insisted the money be paid.

He told police that he, too, had been under Acklom’s coercive control, had acted under threat and later became a potential prosecution witness.

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Prolific British conman: The life and crimes of Mark Acklom

The man told me recently: “This is a part of my life I never want to revisit, never want to talk about, never ever want to go back to. Because it was a living hell and a living nightmare for me.

“I’ve worked so hard to rebuild my mental state. I was in such a manipulative position where I could not move, could not see, could not eat, could not drink, could not do a damn thing, unless I was authorised.”

Detectives also arrested a woman who was still working for the bank and whose account had held some of the money at some stage.

When Sky News called at her home this week to try to ask her about her alleged involvement, a young man threatened to call the police. The woman appears to have since deleted her LinkedIn business profile.

During the police investigation, both suspects were questioned and bailed but later released without charge.

In a letter to Barclays Ms Woods, 62, wrote: “I realise that banking safeguards have improved since 2012/13, but some recent events have led me to believe that I wasted my time going after Mark Acklom and his accomplices through the so-called criminal justice system, and that Barclays Bank should have been held equally accountable for my losses – something I thought would follow on naturally once the case came to trial.

“There is absolutely no doubt that this crime was enabled with the help of a bank ‘insider’.”

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A story of love and deception by a conman

‘There’s a strong moral argument for Barclays to pay up’

Lawyer Arun Chauhan, who sits on the Fraud Advisory Panel, a charitable body which advises the public on dealing with fraud, said Barclays had no legal obligation to refund Ms Woods anything, but there was a strong moral argument to do so.

He said: “I think Barclays need to look at it and say, ‘well if we, for example, find that our employees were involved to quite a degree and they used their internal information knowledge about how we operate to facilitate and assist the fraud,’ I think they need to stand back and ask themselves ‘should we bear any responsibility morally for this?’

“And that might well lead to them saying they should offer a goodwill payment, but they won’t make any admission of liability.

“If the events of the story took place today, I think the landscape would be very different.

“The banks are very conscious about coercive control, romance fraud, situations where people are being manipulated into making transactions, not just being tricked with false account details, but being manipulated.

“There are guidance standards about customer vulnerability, looking out for vulnerable customers.

“I think there would have been a much greater prospect of a recovery (of the stolen money) if those events happened today. And that’s really unfortunate.”

Barclays has told Ms Woods it was investigating her claim.

A spokesman told Sky News: “For confidentiality reasons we cannot comment on individual customer affairs.”

Carolyn Woods was cheated out of all her savings
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Ms Woods was cheated out of all her savings by Acklom

Mark Acklom, now aged 50, was jailed for five years and eight months in 2019 after pleading guilty to five of the 20 fraud charges he faced, effectively admitting he stole around £300,000 from Ms Woods.

The judge who sentenced him told Ms Woods it was “pretty unlikely” she would get any money back from Acklom.

He was freed after serving little more than two years and should have spent many more months living under licence in the UK with restrictions on his freedom and regular contact with probation officers.

But almost immediately the fraudster was extradited to Spain to complete a prison sentence he had fled from there.

The extradition judge said his UK licence period could be served concurrently with his Spanish sentence.

In agreeing to be extradited, Acklom also avoided the rare imposition of a five-year serious crime prevention order, which would have placed severe restrictions on his freedom.

The extradition judge told him there was no expectation of him returning to Britain.

Acklom was freed in Spain in May, earlier than expected. His whereabouts are unknown.

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PM condemns ‘un-British’ plans for protests on anniversary of Hamas terror attack

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PM condemns 'un-British' plans for protests on anniversary of Hamas terror attack

Sir Keir Starmer has condemned plans for pro-Palestine protests two years to the day since the October 7 attacks on Israel, labelling them “un-British”.

Writing in The Times, the prime minister said demonstrations set to take place at several universities today showed a lack of respect for others, claiming previous rallies had been used by some as a “despicable excuse to attack British Jews”.

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In a statement marking the second anniversary of the Hamas attack, when 1,200 people were killed and 251 others taken hostage, Sir Keir said the UK’s Jewish communities had “endured rising antisemitism” since then – including last week’s attack on a synagogue in Manchester, in which two worshippers were killed.

Adrian Daulby, 53, and Melvin Cravitz, 66, died in the attack at Heaton Park synagogue in Crumpsall on Thursday.

Adrian Daulby (left) and Melvin Cravitz. Pics: Family handout/Facebook
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Adrian Daulby (left) and Melvin Cravitz. Pics: Family handout/Facebook

‘A stain on who we are’

Mr Daulby, a member of the congregation, was shot accidentally when police fired on attacker Jihad al Shamie.

The synagogue’s rabbi told Sky News it happened as Mr Daulby “was holding the doors to make sure everyone inside stayed safe”.

The family of Mr Cravitz – a worshipper at the synagogue who police originally stated was a security guard – said he would “do anything to help anyone”.

Sir Keir described the attack as “horrifying”, adding: “This is a stain on who we are, and this country will always stand tall and united against those who wish harm and hatred upon Jewish communities.”

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Synagogue security guard describes moment attack unfolded

Ministers had urged protesters to rethink attending a rally in support of the banned group Palestine Action over the weekend, given its proximity to the synagogue attack.

It went ahead, and nearly 500 people were arrested.

Police have since been given new powers to impose conditions upon repeat protests.

Pro-Palestine demonstrations in central London have attracted thousands of people. Pic: PA
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Pro-Palestine demonstrations in central London have attracted thousands of people. Pic: PA

‘A living nightmare’

Of October 7, the prime minister said it was “the worst attack on the Jewish people since the Holocaust”.

“The brutal, cold-blooded torture and murder of Jews in their own homes.

“And the taking of hostages, including British citizens, some of whom remain in Gaza today.

“Since that awful day, so many have endured a living nightmare. When I spoke with some of the families of the British hostages, I promised them in person that we will not cease in our efforts to bring their loved ones home.”

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PM: ‘We must defeat antisemitism’

PM welcomes Trump’s peace efforts

In his statement, Sir Keir also spoke about the government’s priorities in the Middle East, which he said included releasing the hostages, getting more aid into Gaza, and a ceasefire “that can lead to a lasting and just peace as a step towards a two-state solution”.

The government last month recognised Palestine as a state to “revive the hope of peace”.

Read more: What recognising Palestine actually means

He said he welcomed US efforts to mediate a deal between Israel and Hamas. Officials from both sides wrapped up initial talks at an Egyptian resort on Monday, regarding the terms proposed by Donald Trump last week.

Mr Trump’s 20-point peace plan includes the disarmament of Hamas, which would have no role in Gaza’s future governance. The US president would lead an interim administration with the help of Sir Tony Blair, among others.

He has demanded Israel stop bombing Gaza, though airstrikes have continued.

Israel’s war on Hamas has now killed more than 67,000 people in Gaza, most of them civilians, according to the Hamas-run health ministry, which does not differentiate between civilians or combatants.

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‘We’re going to have a Gaza deal’

Antisemitism ‘a terrible scourge’

Conservative leader Kemi Badenoch also criticised pro-Palestine protests in a statement marking the October 7 anniversary, claiming some “turn into hate marches on our streets”.

She said the government’s decision to recognise a Palestinian state “has rewarded the terrorists that perpetrated the October 7 atrocities”.

“Appeasement does not work,” she said, adding: “There are still 48 hostages held captive in Gaza. They must come home now.”

Liberal Democrat leader Sir Ed Davey described antisemitism as a “terrible scourge” and said: “We stand in solidarity with British Jews, the people of Israel and Jewish communities around the world against terrorism, and against antisemitism in all its forms.”

Of the peace talks, he added: “We desperately hope that they will finally see the hostages returned home to their families, a lasting bilateral ceasefire, Hamas out of power in Gaza for good – and set us on the path to a two-state solution that offers both Israelis and Palestinians the peace and security they deserve.”

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46 people arrested as Met Police disrupts crime network suspected of smuggling up to 40,000 stolen phones to China

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46 people arrested as Met Police disrupts crime network suspected of smuggling up to 40,000 stolen phones to China

The Metropolitan Police have arrested 46 people after disrupting a criminal network suspected of smuggling up to 40,000 stolen phones from the UK to China.

A months-long investigation began last December when a box on its way to Hong Kong was found at a warehouse near Heathrow Airport containing around 1,000 iPhones.

Officers discovered almost all of the phones had been stolen, the force said. It then launched Operation Echosteep, bringing in specialist detectives to track down the suspects.

They intercepted further shipments and used forensics to identify two men in their 30s, who were arrested on suspicion of handling stolen goods on 23 September. They have since been charged and remanded in custody.

The discovery of the phones at a warehouse near Heathrow Airport. Pic: Metropolitan Police
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The discovery of the phones at a warehouse near Heathrow Airport. Pic: Metropolitan Police

A number of phones were found in the men’s car and around 2,000 more devices were found at properties linked to them, the Met Police said.

Detective Inspector Mark Gavin, the senior investigating officer for Operation Echosteep, said: “This group specifically targeted Apple products because of their profitability overseas.

“We discovered street thieves were being paid up to £300 per handset and uncovered evidence of devices being sold for up to $5,000 (£3,700) in China.”

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Phones piled on the backseat of the suspects' car. Pic: Metropolitan Police
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Phones piled on the backseat of the suspects’ car. Pic: Metropolitan Police

Police call on phone manufacturers to do more

Commander Andrew Featherstone, the Met’s lead for tackling phone theft, has described the operation as “the largest crackdown on mobile phone theft and robbery in the UK”.

He continued: “We’ve shown how serious we are about tackling this issue, but we need more help from the industry.

“We’re calling on phone manufacturers such as Apple and Samsung to do more to support us and protect their customers – especially around phone security and re-use.”

A total of 46 people have been arrested during two weeks of what the force has described as “targeted and precise activity”.

These include the arrests of 11 people during an operation targeting gangs robbing courier vans delivering the new iPhone 17 and the arrest of two men in their 30s – on suspicion of money laundering and handling stolen goods – after officers recovered almost £40,000 in cash at a phone shop in north London.

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Another man was charged with handling stolen goods after being stopped with 10 suspected stolen phones at Heathrow Airport on 20 September.

Further enquiries revealed the man – who also had two iPads, two laptops and two Rolex watches – had travelled between London and Algeria more than 200 times in two years, the force said.

London mayor Sadiq Khan said it is “simply too easy and profitable” for criminals “making millions by repurposing stolen phones and selling them abroad”.

“I will continue to call on the mobile phone industry to go harder and faster in designing out this crime by making stolen devices unusable,” he said. “We need coordinated global action to shut down this trade and build a safer London for everyone.”

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Manchester synagogue attacker Jihad al Shamie ‘shared ISIS videos, ranted and asked for large sums of money’, his friends say

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Manchester synagogue attacker Jihad al Shamie 'shared ISIS videos, ranted and asked for large sums of money', his friends say

The synagogue killer, Jihad al Shamie, radicalised himself after searching online for videos of the Islamic State terror group, according to a friend. 

The man, Qas, said al Shamie “started using [encrypted messaging app] Telegram and searching for ISIS videos.

“Once, he even tried to show me one at the shisha lounge. I told him to go away and asked how he even got access to that content, and he said it was through Telegram. After that, I didn’t see him for a long time until I heard what had happened.”

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Who was the Manchester synagogue attacker?

Another friend, Asim, told Sky News he met al Shamie through their shared interest in computers. He said he noticed a difference in al Shamie a year ago.

Asim said al Shamie “changed a bit, I felt his thoughts were a bit too radical for me. He was a nice guy, very quiet and softly-spoken. I was shocked about what he did.

“He started asking me for money – not small amounts, but thousands,” Asim explained.

“When I refused, he became angry. I’d never seen that side of him before.”

Earlier this year, al Shamie was working as a call handler for the RAC motoring organisation.

He was employed through an agency as a part-time temp from December to the end of March, when he was no longer needed.

Last year, al Shamie had money problems and was subject to a government debt relief order, which meant that his debts would be paid off in a year if he agreed to certain restrictions.

Money appeared to be one of many problems.

A former friend of al Shamie described how he became increasingly withdrawn and “in his own world” after a steroid addiction had led to heavier drug use. They said his behaviour became strange and unpredictable.

“I once noticed on his phone that he had several notifications from dating apps, which confused me because I knew he was married,” the friend said.

“You could be having a normal conversation with him, and suddenly he would flip and start ranting. I eventually blocked him.”

Police and forensics officers near Heaton Park Hebrew synagogue. Pic: PA
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Police and forensics officers near Heaton Park Hebrew synagogue. Pic: PA

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Synagogue security guard on moment attack unfolded

Multiple marriages and ‘obsessed’ with dating app

It’s believed the terrorist married several wives in Islamic wedding ceremonies, one of them even before he split up from the mother of his young child.

He reportedly became obsessed with an Islamic dating app, and sent abusive messages to an ex-girlfriend, hit her and told her to dress more conservatively during their brief on-off relationship.

The woman, who was 18 at the time, told the Manchester Evening News: “He used to say ‘I want you to be dedicated to the cause’, and he used to sit there and make me watch videos, like extreme videos, that I had no interest in.

“I am Muslim and of course I love to learn more, but this stuff were things that I have been raised to not agree with. He used to always say I was taught the wrong way and I wasn’t taught right. He was basically just trying to groom me into what he thought.”

She said he would message girls on his Muzmatch – now Muzz – dating app, using false names such as Valentino and Ahmed.

“He kept getting banned because of his speech and what he was sending,” she said.

“There were times when he would send me videos of him with other girls, and the girls were quite young.”

‘Rape fantasies’

The woman said al Shamie told her he had “rape fantasies”, and that he “used to say weird stuff, it was just insane. I can’t believe I stayed as long as I did”.

His marriage collapsed after he secretly wed an NHS nurse, a widow, who had converted to Islam.

A neighbour, Geoff Halliwell, who cleaned the family’s windows for many years at their home in Prestwich, told Sky News al Shamie had lived there with his wife and young child, but he believed left six months earlier.

Mr Halliwell said: “There was the mother and three lads, but one moved away. We’re talking about the eldest, he had a wife and kid, but she moved out some time ago.

“There was no sign of radicalisation, nothing like that. We never talked politics. Just ‘good morning, how are you? Lovely day, isn’t it?’

“He was fine, the whole thing has come out of the blue. He was a smashing lad to talk to, so were the other two lads.”

Mr Halliwell said the father left the family home about 10 years ago, but sometimes visited.

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Synagogue security guard ‘feared they would die’

He thought he had moved to France because sometimes he turned up in a French-registered car.

Faraj al Shamie, a trauma surgeon who has worked for the International Committee of the Red Cross in Africa, condemned his son’s attack on the synagogue.

Faraj al Shamie spoke of the family's 'deep shock and sorrow' at his son's actions
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Faraj al Shamie spoke of the family’s ‘deep shock and sorrow’ at his son’s actions

He said in a statement: “The al Shamie family in the UK and abroad strongly condemns this heinous act, which targeted peaceful, innocent civilians. We fully distance ourselves from this attack and express our deep shock and sorrow over what has happened.”

But, two years ago, on 7 October, he praised the actions of Hamas terrorists for their attack on Israel in which 1,200 were killed and 251 taken back to Gaza as hostages.

Al Shamie wrote on Facebook: “The scenes broadcast by the Al-Aqsa Martyrs Brigades of a group of fighters storming an Israeli army camp using simple means, namely balloons and motorcycles, prove beyond a shadow of a doubt that Israel will not remain.”

Additional reporting by Shakir Ahmed, specialist producer and Rebecca Spencer, crime producer

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