The government has cancelled rail industry plans for the mass closure of ticket offices in England, saying they failed to reach the “high threshold of serving passengers”.
The Rail Delivery Group (RDG) announced over the summer that it planned to shut almost all of the nation’s 1,007 train station outlets in an effort to reduce costs after a post-COVID fall in passenger numbers.
Ministers had previously backed the proposals, despite concerns from unions and charities over the impact on vulnerable passengers such as disabled people.
But in a statement given to Sky News this morning, Transport Secretary Mark Harper confirmed he had asked train operators to “withdraw their proposals” following a public consultation.
A rail company source told the PA news agency there was “quiet fury” in the industry about the move.
They added: “The plan was signed off by civil servants and ministers. They’ve U-turned.”
But RMT union general secretary Mick Lynch hailed the decision as a “resounding victory” for the campaign against the closures.
The government announcement on Tuesday came after watchdogs Transport Focus and London TravelWatch said they opposed every single planned closure due to concerns over the impact on passenger accessibility.
Prime Minister Rishi Sunak said in September that closing ticket offices was “the right thing for the British public and British taxpayers” because “only one in 10 tickets are sold currently in ticket offices”.
But Mr Harper said in his statement on Tuesday that the government had made clear to the industry throughout the consultation that its proposals “must meet a high threshold of serving passengers.”
He added: “We have engaged with accessibility groups throughout this process and listened carefully to passengers as well as my colleagues in parliament.
“The proposals that have resulted from this process do not meet the high thresholds set by ministers, and so the government has asked train operators to withdraw their proposals.
“We will continue our work to reform our railways with the expansion of contactless Pay As You Go ticketing, making stations more accessible through our Access for All programme and £350m funding through our Network North plan to improve accessibility at up to 100 stations.”
‘Disastrous and discriminatory’
Transport Focus’s chief executive Anthony Smith said there had been around 750,000 responses to the consultation.
He said the watchdog decided to object due to “serious overall concerns” about the plans and questions over how the impact of closures would be measured.
Mr Smith added: “Some train companies were unable to convince us about their ability to sell a full range of tickets, handle cash payments and avoid excessive queues at ticket machines.”
Katie Pennick, campaigns manager at accessibility charity Transport for All, said: “While we are proud of the incredible tenacity of disabled people and our community for securing this major campaign victory, the outcome is bittersweet.
“The disastrous and discriminatory proposals should never have been put forward.”
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Rail ticket office closures cancelled
It comes amid a long-running dispute between operators and unions over staff pay and conditions – along with concerns over ticket office closures – which have led to months of strikes on the network.
The government announcement has now raised hopes there could be an impact on talks to resolve the dispute, with the RMT union calling for an “urgent summit” between the government, train companies and passenger groups following the U-turn.
It said there was a need to “agree a different route for the rail network that guarantees the future of our ticket offices and station staff jobs, to deliver a safe, secure and accessible service that puts passengers before profit.”
The RDG, which represents rail companies, defended its proposals as being an attempt to balance the “changing needs of customers” with the “the significant financial challenge faced by the industry” post-COIVD.
Chief executive Jacqueline Starr said: “While these plans won’t now be taken forward, we will continue to look at other ways to improve passenger experience while delivering value for the taxpayer.
“Our priority remains to secure a vibrant long-term future for the industry and all those who work in it.”
Lucy Letby’s father threatened a hospital boss while the trust was examining claims that the neonatal nurse was attacking babies in her care, an inquiry has heard.
Tony Chambers, the former chief executive of the Countess of Chester Hospital, described how Mr Letby became very upset during a meeting about the allegations surrounding his daughter in December 2016.
Mr Chambers led the NHS trust where neonatal nurse Letby, who fatally attacked babies between June 2015 and June 2016, worked.
It was the following year in 2017 that the NHS trust alerted the police about the suspicions Letby had been deliberately harming babies on the unit.
“Her father was very angry, he was making threats that would have just made an already difficult situation even worse,” Mr Chambers told the Thirlwall Inquiry.
“He was threatening guns to my head and all sorts of things.”
Earlier, Mr Chambers apologised to the families of the victims of Letby, but said the failure to “identify what was happening” sooner was “not a personal” one.
He was questioned on how he and colleagues responded when senior doctors raised concerns about Letby, 34, who has been sentenced to 15 whole-life terms for seven murders and seven attempted murders.
Mr Chambers started his evidence by saying: “I just want to offer my heartfelt condolences to all of the families whose babies are at the heart of this inquiry.
“I can’t imagine the impact it has had on their lives.
“I am truly sorry for the pain that may have been prolonged by any decisions that I took in good faith.”
He was then pressed on how much personal responsibility he should take for failings at the trust that permitted Letby to carry on working after suspicions had been raised with him.
“I wholeheartedly accept that the operation of the Trust’s systems failed and there were opportunities missed to take earlier steps to identify what was happening,” he said.
“It was not a personal failing,” he added.
“I have reflected long and hard as to why the board was not aware of the unexplained increase in mortality.”
Mr Chambers also said he believed the hospital should have worked more closely with the families involved, saying “on reflection the communications with the families could have and should have been better”.
The Thirlwall Inquiry is examining events at the Countess of Chester Hospital, following the multiple convictions of Letby.
Earlier this week her former boss, Alison Kelly, told the inquiry she “didn’t get everything right” but had the “best intentions” in dealing with concerns about the baby killer.
Ms Kelly was director of nursing, as well as lead for children’s safeguarding, at Countess of Chester Hospital when Letby attacked the babies.
She was in charge when Letby was moved to admin duties in July 2016 after consultants said they were worried she might be harming babies.
However, police were not called until May 2017 – following hospital bosses commissioning several reviews into the increased mortality rate.
A £50,000 reward is being offered over the unsolved theft of a batch of early Scottish coins that were stolen 17 years ago.
More than 1,000 coins from the 12th and 13th centuries were taken from the home of Lord and Lady Stewartby in Broughton, near Peebles in the Scottish Borders, in June 2007.
The stolen haul spans a period of almost 150 years, from around 1136 when the first Scottish coins were minted during the reign of David I up to around 1280 and the reign of Alexander III.
The late Lord Stewartby entrusted the remainder of his collection to The Hunterian Museum at the University of Glasgow in 2017, but the missing coins have never been found.
Crimestoppers announced its maximum reward of £20,000 – which is available for three months until 27 February – in a fresh appeal on Wednesday. An anonymous donor is helping to boost the total reward amount to £50,000.
It is hoped it will prompt people to come forward with information which could lead to the recovery of the missing treasures and the conviction of those responsible for the crime.
Angela Parker, national manager at Crimestoppers Scotland, said Lord Stewartby’s haul was the “best collection of Scottish coins ever assembled by a private individual”.
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Jesper Ericsson, curator of numismatics at The Hunterian, described the medieval coins as smaller than a modern penny.
He added: “Portraits of kings and inscriptions may be worn down to almost nothing and the coins might be oddly shaped, perhaps even cut in half or quarters.
“You could fit 1,000 into a plastic takeaway container, so they don’t take up a lot of space. They may look unremarkable, but these coins are the earliest symbols of Scotland’s monetary independence.
“They are of truly significant national importance. Their safe return will not only benefit generations of scholars, researchers, students and visitors to come, but will also right a wrong that Lord Stewartby never got to see resolved before he died.”