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Microsoft CEO Satya Nadella speaking with CNBC on Nov. 15th, 2023.

CNBC

Microsoft is not focused on China as a domestic market, though the company has notable Chinese customers with operations outside the world’s second most-populous country, CEO Satya Nadella said on Wednesday.

“We are mostly focused on the global market ex-China,” Nadella told CNBC’s Jon Fortt during Microsoft’s Ignite conference in Seattle. “A lot of the Chinese multinationals operating outside of China are our bigger AI customers, perhaps.”

Microsoft provides artificial intelligence services to electric vehicle maker Li Auto and consumer electronics company Xiaomi, among others.

Nadella’s remarks come as business leaders gather in San Francisco alongside U.S. President Joe Biden and China’s President Xi Jinping. The world’s two biggest economies have a fraught business relationship, particularly when it comes to technologies like networking equipment, semiconductors and internet services. In October the U.S. Commerce Department said it would impose additional export restrictions on AI chips for China.

Microsoft has a more visible presence in China than some of its peers. Meta’s Facebook and Instagram apps don’t officially work in China, nor does Google’s search engine. Amazon closed its online marketplace in China in 2019.

According to Microsoft’s web page about its presence in China, the company has operated there since 1992, including through its largest research and development center outside the U.S. The Bing search engine has been accessible in China since 2009.

For a few months this year, following the launch of an AI chatbot in Bing, it became the top desktop search engine in China. However, Beijing-based Baidu has since reclaimed leadership, according to StatCounter data. Earlier this week, Microsoft’s advertising division announced a partnership with Baidu.

Still, Nadella acknowledged on Wednesday that the U.S. government has important restrictions to follow when it comes to doing business in China.

“It’s clear that the United States has a particular set of policy decisions that they’re making on what it means to both have trade and competition and national security,” Nadella said. “Obviously, we are subject to what the USG decides” and will be compliant, he added.

Just over half of Microsoft’s sales in the third quarter came from clients in the U.S. The U.S government uses Microsoft Azure cloud services and Microsoft 365 productivity apps.

While Microsoft doesn’t rely on China for much revenue, the company has depended on the country for manufacturing, in part for its Surface PCs.

“At least for us, today, the majority of our business is in the United States and in Europe and in the rest of Asia, and so we don’t see this as a major, major issue for us, quite frankly, other than any disruption to supply chain,” Nadella said.

Microsoft has recently encountered some challenges in China.

In August, LinkedIn stopped operating its InCareer app for professional users in mainland China, citing “fierce competition and a challenging macroeconomic climate.” The move came two years after Microsoft announced plans to shut down a localized version of its main app for users in China.

Last year, China reportedly told its government agencies and government-backed companies to turn in PCs from foreign countries and replace them with machines made domestically and running local operating systems. That came after Microsoft developed a special version of its Windows 10 operating system for the Chinese government.

WATCH: Microsoft will have a great position in AI in the long term, says Deepwater’s Gene Munster

Microsoft will have a great position in AI in the long term, says Deepwater's Gene Munster

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OpenAI introduces safety models that other sites can use to classify harms

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OpenAI introduces safety models that other sites can use to classify harms

Sam Altman, CEO of OpenAI, attends the annual Allen and Co. Sun Valley Media and Technology Conference at the Sun Valley Resort in Sun Valley, Idaho, on July 8, 2025.

David A. Grogan | CNBC

OpenAI on Wednesday announced two reasoning models that developers can use to classify a range of online safety harms on their platforms. 

The artificial intelligence models are called gpt-oss-safeguard-120b and gpt-oss-safeguard-20b, and their names reflect their sizes. They are fine-tuned, or adapted, versions of OpenAI’s gpt-oss models, which the company announced in August. 

OpenAI is introducing them as so-called open-weight models, which means their parameters, or the elements that improve the outputs and predictions during training, are publicly available. Open-weight models can offer transparency and control, but they are different from open-source models, whose full source code becomes available for users to customize and modify.

Organizations can configure the new models to their specific policy needs, OpenAI said. And since they are reasoning models that show their work, developers will have more direct insight into how they arrive at a particular output. 

For instance, a product reviews site could develop a policy and use gpt-oss-safeguard models to screen reviews that might be fake, OpenAI said. Similarly, a video game discussion forum could classify posts that discuss cheating.

OpenAI developed the models in partnership with Robust Open Online Safety Tools, or ROOST, an organization dedicated to building safety infrastructure for AI. Discord and SafetyKit also helped test the models. They are initially available in a research preview, and OpenAI said it will seek feedback from researchers and members of the safety community.

As part of the launch, ROOST is establishing a model community for researchers and practitioners that are using AI models in an effort to protect online spaces.

The announcement could help OpenAI placate some critics who have accused the startup of commercializing and scaling too quickly at the expense of AI ethics and safety. The startup is valued at $500 billion, and its consumer chatbot, ChatGPT, has surpassed 800 million weekly active users. 

On Tuesday, OpenAI said it’s completed its recapitalization, cementing its structure as a nonprofit with a controlling stake in its for-profit business. OpenAI was founded in 2015 as a nonprofit lab, but has emerged as the most valuable U.S. tech startup in the years since releasing ChatGPT in late 2022.

“As AI becomes more powerful, safety tools and fundamental safety research must evolve just as fast — and they must be accessible to everyone,” ROOST President Camille François, said in a statement.

Eligible users can download the model weights on Hugging Face, OpenAI said.

WATCH: OpenAI finalizes recapitalization plan

OpenAI finalizes recapitalization plan

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Fiserv stock craters 44%, on pace for worst day ever after company slashes guidance

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Fiserv stock craters 44%, on pace for worst day ever after company slashes guidance

Cheng Xin | Getty Images News | Getty Images

Fiserv‘s stock plummeted 44% Wednesday and headed for its worst day ever after the fintech company cut its earnings outlook and shook up some of its leadership team.

“Our current performance is not where we want it to be nor where our stakeholders expect it to be,” wrote CEO Mike Lyons in a release.

For the full year, Fiserv now expects adjusted earnings of $8.50 to $8.60 a share for the year, down from a previous forecast of $10.15 and $10.30. Revenues are expected to grow 3.5% to 4%, versus a prior estimate of 10%.

Adjusted earnings came in at $2.04 per share, falling short of the LSEG estimate of $2.64. Revenues rose about 1% from a year ago to $4.92 billion, missing the $5.36 billion forecast. Net income grew to $792 million from $564 million in the year-ago period.

Along with the results, Fiserv announced a slew of executive and board changes.

Read more CNBC tech news

Beginning in December, operating chief Takis Georgakopoulos will serve as co-president with Dhivya Suryadevara, recent CEO of Optum Financial Services and Optum Insight at UnitedHealth Group. Fiserv also promoted Paul Todd to finance chief.

“We also have opportunities in front of us to improve our results and execution, and I am confident that these are the right leaders to help guide Fiserv to long-term success,” Lyons wrote in a separate release.

Fiserv also announced that Gordon Nixon, Céline Dufétel and Gary Shedlin would join its board at the beginning of 2026, with Nixon serving as independent chairman of the board. Shedlin is slated to lead the audit committee.

The Milwaukee, Wisconsin-based company also announced an action plan that Lyons said would better situate the company to “drive sustainable, high-quality growth” and reach its “full potential.”

Fiserv said it will move its stock from the NYSE to the Nasdaq next month, where it will trade under the ticker symbol “FISV.”

Fiserv did not immediately respond to CNBC’s request for comment.

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Character.AI to block romantic AI chats for minors a year after teen’s suicide

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Character.AI to block romantic AI chats for minors a year after teen's suicide

Cfoto | Future Publishing | Getty Images

Character.AI on Wednesday announced that it will soon shut off the ability for minors to have free-ranging chats, including romantic and therapeutic conversations, with the startup’s artificial intelligence chatbots.

The Silicon Valley startup, which allows users to create and interact with character-based chatbots, announced the move as part of an effort to make its app safer and more age-appropriate for those under 18.

Last year, 14-year-old Sewell Setzer III, committed suicide after forming sexual relationships with chatbots on Character.AI’s app. Many AI developers, including OpenAI and Facebook-parent Meta, have come under scrutiny after users have committed suicide or died after forming relationships with chatbots.

As part of its safety initiatives, Character.AI said on Wednesday that it will limit users under 18 to two hours of open-ended chats per day, and will eliminate those types of conversations for minors by Nov. 25.

“This is a bold step forward, and we hope this raises the bar for everybody else,” Character.AI CEO Karandeep Anand told CNBC.

Character.AI introduced changes to prevent minors from engaging in sexual dialogues with its chatbots in October 2024. The same day, Sewell’s family filed a wrongful death lawsuit against the company.

To enforce the policy, the company said it’s rolling out an age assurance function that will use first-party and third-party software to monitor a user’s age. The company is partnering with Persona, the same firm used by Discord and others, to help with verification.

In 2024, Character.AI’s founders and certain members of its research team joined Google DeepMind, the company’s AI unit DeepMind. It’s one of a number of such deals announced by leading tech companies to speed their development of AI products and services. The agreement called for Character.AI to provide Google with a non-exclusive license for its current large language model, or LLM, technology.

Since Anand took over as CEO in June, 10 months after the Google deal, Character.AI has added more features to diversify its offering from chatbot conversations. Those features include a feed for watching AI-generated videos as well as storytelling and roleplay formats.

Although Character.AI will no longer allow teenagers to engage in open-ended conversations on its app, those users will still have access to the app’s other offerings, said Anand, who was previously an executive at Meta.

Of the startup’s roughly 20 million monthly active users, about 10% are under 18. Anand said that percentage has declined as the app has shifted its focus toward storytelling and roleplaying.

The app makes money primarily through advertising and a $10 monthly subscription. Character.AI is on track to end the year with a run rate of $50 million, Anand said.

Additionally, the company on Wednesday announced that it will establish and fund an independent AI Safety Lab dedicated to safety research for AI entertainment. Character.AI didn’t say how much it will provide in funding, but the startup said it’s inviting other companies, academics, researchers and policy makers to join the nonprofit effort.

Regulatory pressure

Character.AI is one of many AI chatbot companies facing regulatory scrutiny on the matter of teens and AI companions.

In September, the Federal Trade Commission issued an order to seven companies including, Character.AI’s parent, as well as Alphabet, Meta, OpenAI and Snap, to understand the potential effects on children and teenagers.

On Tuesday, Senators Josh Hawley, R-Mo, and Richard Blumenthal, D-Conn, announced legislation to ban AI chatbot companions for minors. California Gov. Gavin Newsom signed a law earlier this month requiring chatbots to disclose they are AI and tell minors to take a break every three hours.

Why it’s time to take AI-human relationships seriously

Rival Meta, which also offers AI chatbots, announced safety features in October that will allow parents to see and manage how their teenagers are interacting with AI characters on the company’s platforms. Parents have the option to turn off one-on-one chats with AI characters completely and can block specific AI characters.

The matter of sexualized conversations with AI chatbots has come into focus as tech companies announce different approaches to dealing with the issue.

Earlier this month, Sam Altman announced that OpenAI would allow adult users to engage in erotica with ChatGPT later this year, saying that his company is “not the elected moral police of the world.”

Microsoft AI CEO Mustafa Suleyman said last week that the software company will not provide “simulated erotica,” describing sexbots as “very dangerous.” Microsoft is a key investor and partner to OpenAI.

The race to develop more realistic human-like AI companions has been growing in Silicon Valley since ChatGPT’s launch in late 2022. While some people are creating deep connections with AI characters, the speedy development presents ethical and safety concerns, especially for children and teenagers. 

“I have a six-year-old as well, and I want to make sure that she grows up in a safe environment with AI,” Anand said.

If you are having suicidal thoughts or are in distress, contact the Suicide & Crisis Lifeline at 988 for support and assistance from a trained counselor.

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