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The threat of fraud and cyber scams is a 365-days-a-year problem when it comes to online shopping.

But just as the rate at which retailers hit you with promo emails scales up at this time of year, so too does the risk of falling foul of criminals trying to access your bank account.

According to the National Cyber Security Centre (NCSC), shoppers lost more than £10m to cyber criminals over last year’s festive shopping period.

With Black Friday sales under way and Christmas on the horizon, Sky News enlisted some cybersecurity experts to offer advice on how best to stay safe and avoid scams this year.

Spotting a dodgy email

A favourite tactic of fraudsters is to draw you in with an email that looks remarkably legitimate, seemingly offering an exclusive deal at one of your favoured retailers.

It is, as Mike McLellan of Secureworks puts it, a “classic scenario we’d expect to see around Black Friday”.

An important thing to look out for is the domain name of the sender’s email address – is it a close match, but with something slightly off? Think @amaz0n.co.uk, for example.

“On smartphones, that kind of detail is usually hidden,” advises Mr McLellan. “So tap on it and check where the email has come from.”

You should also keep an eye out for misspellings and odd formatting.

However, the NCSC has warned that criminals are likely to use increasingly accessible AI tools to produce even more convincing scam emails, websites, and adverts than usual.

If you’re at all unsure, it’s good practice to go to the website directly, rather than click on any links in the email.

Fake websites

Some scams may direct you to a retailer’s login page to enter your account information.

It could look perfectly normal, and you go ahead and pop in your username and password, while in the background, criminals capture that information and use it themselves.

Chris Bluvshtein, of VPNOverview, says: “Every website should have a valid security certificate, and you can tell by the little padlock icon next to the URL.

“If a website doesn’t have one of these, then don’t give your bank details or valuable information.”

These can be some of the hardest scams to notice yourself, but banks have become very good at alerting you to “unusual logins” and flagging any subsequent dodgy transactions.

“If you suspect something bad has happened, consider changing your password,” Mr McLellan says. “And checking your bank activity.”

Text message scams

Another classic of the Black Friday scam genre is a text message suggesting you have a parcel waiting with DHL, Royal Mail, or some other delivery provider.

“Quite often you will be expecting something when you get these texts – but again keep an eye out for anything that doesn’t look normal,” says Mr McLellan.

A good indicator that something is amiss is if the text asks you for payment and includes a bit.ly link.

You should not click on these.

An example of a text message scam. Pic: Royal Mail
Image:
An example of a text message scam. Pic: Royal Mail

The rise of ‘Qishing’

An emerging threat over the past year is an extension of phishing using QR codes.

Secureworks has dubbed it “Qishing”, when criminals use them to direct unsuspecting consumers to fraudulent websites that could steal their personal information.

Director of threat intelligence, Rafe Pilling, says: “We’re so used to seeing ‘scan this code’ to register, view a menu, order drinks or food to a table, or even enter competitions via the big screen at events stadiums, that consumers are thinking less about what they’re actually scanning.

“As the hype around holidays like Black Friday drives more urgency in consumer actions, we can expect to see more cyber criminals taking advantage with Qishing.”

Password managers and mobile payments

Modern smartphones and web browsers offer some useful baked-in features to help you stay safe.

Both have password managers and generators, which will come up with randomised options for you to lock your accounts and then store those behind a master password – or even biometrics like facial or fingerprint recognition.

Consider multifactor authentication as well, says Mr McLellan, for an extra layer of security.

Apple and Google Pay are good payment options if the retailer accepts them, as they protect your bank details.

“It’s best to use them instead of your debit card,” says Mr Bluvshtein.

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A customer sets up Face ID on his new iPhone X at the Apple Store Union Square on November 3, 2017, in San Francisco, California. Apple's flagship iPhone X hits stores around the world as the company predicts bumper sales despite the handset's eye-watering price tag, and celebrates a surge in profits. / AFP PHOTO / Elijah Nouvelage (Photo credit should read ELIJAH NOUVELAGE/AFP via Getty Images)
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Set up facial recognition on your phone and use it to protect your passwords

Avoid shopping on public networks

Black Friday promotions will often try to entice you with limited time deals, alerting you to them via an app notification, text message or email.

If one arrives while you’re out and about, it could be tempting to jump straight to it.

But shopping on public wi-fi networks, like those you might find at railway stations and on trains, is a bad idea, according to Mr Bluvshtein.

“Public wi-fi rarely has safety protocols such as passwords in place, and hackers can piggyback and steal unsecured banking details and sensitive information without you knowing,” he says.

What to do if you suspect you’ve been scammed

Even with the best will in the world, there may come a moment where you suspect the worst.

But try not to fret – there are steps you can take to limit the damage, or prevent any from occurring at all.

“Keep an eye on bank accounts and if you see anything unusual, get in touch with them,” says Mr McLellan.

“Banks have got very robust fraud controls these days – and that’s why it’s best to use credit cards if possible.

“If you think any of your online accounts have been compromised, change the password, and try not to reuse them across different retailers.

“We do recognise that some of these have a technical bar to them, but if nothing else, at least keep an eye on what’s happening and be vigilant about your online activity.”

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Growing number of domestic violence victims are taking their own lives

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Growing number of domestic violence victims are taking their own lives

Sharon Holland sits surrounded by fresh flowers as she scrolls through photos on her phone of her daughter, Chloe.

Warning: This article contains references to suicide and domestic abuse

Beautiful, poised, Chloe stares back at her from the screen. She was a fun, independent young women – until she wasn’t.

Caught up in an abusive relationship with a former partner, who her mother calls a “monster”, Chloe became a shadow of her former self.

Sharon never met him as Chloe kept the ongoing relationship a secret but she had suspicions when her daughter, who had moved out of home, retreated from her friends and family.

“As far as I knew, they’d split up in September 2022 and she was living happily in Southampton,” she says.

But Sharon began to suspect the relationship might be back on after she spotted her daughter liking some of her ex-boyfriend’s Facebook posts.

Chloe
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Chloe was full of life before she met her abuser

“I saw a few hearts on his pictures, and thought ‘here we go’. But she would always deny it and say she would never get back with him. Of course, she was lying to me.”

Increasingly isolated from her loved ones, Chloe’s only communication with Sharon was through text messages and the occasional phone call.

“She turned up at people’s houses with black eyes and made excuses for marks around her neck and everything else,” says Sharon. “No one told me.”

Chloe took her own life in February 2023.

Her family is not alone in their grief. There are now more victims of domestic abuse who take their own life, than those who are killed by their partners.

Between April 2022 to March 2023, there were 93 people who took their own lives following domestic abuse. A 29% rise compared to the previous year.

Sharon
Image:
Sharon and Sky News’ Ashna Hurynag

Assaulted with a dumbbell and handed a knife

Marc Masterton, Chloe’s boyfriend at the time, was routinely assaulting her, controlling her appearance, isolating her from friends and family, belittling her and encouraging her to self-harm.

On one occasion after he assaulted her with a dumbbell, Chloe threatened to take her own life.

In response, Masterton handed her a knife.

“She said on a few occasions, his eyes went from blue to black and it terrified her,” Sharon says.

The abuse was happening in plain sight – in hotels, hostels and on public transport. Chloe eventually chose to report the abuse to police. But two weeks later, she attempted to take her own life.

At the intensive care unit she was taken to before she died, Sharon didn’t leave her bedside. It was here she learnt from a police officer about Chloe’s testimony a fortnight before.

Chloe and her mother, Sharon
Image:
Chloe and her mother, Sharon

Chloe’s evidence

“They told me she’d done a video statement for over two hours and were investigating him,” Sharon says.

“I’ve watched it. She was crying for lots of it and was distraught. I was devastated and angry. He was telling her to take her life. He was giving her knives up against her neck and then saying, you do it.”

Her evidence led to the conviction of her abuser. Masterton admitted coercive and controlling behaviour and was jailed for three years, nine months.

Justice which, Sharon feels, fell well below her expectations.

“We needed to get over four years for him to go on this dangerous person’s list, so he could be monitored as high risk,” she adds.

Sharon is now calling for tougher sentences for those convicted of coercive control.

The current maximum sentence a perpetrator can get for the offence is five years, but Sharon points to countries like France where the maximum sentence is 10 years.

“No amount of years is going to bring her back… But he needed to get more than that.”

Chloe

The overlooked victims of a growing crisis

It’s incredibly rare to get a criminal investigation in these cases, says Hazel Mercer from the national charity, Advocacy After Fatal Domestic Abuse.

“Most of the families that come to us where there’s been a suicide as result of domestic abuse, the biggest issue for them is the lack of acknowledgement of what has happened to their loved one. Is there going to be any justice that says this domestic abuse was a crime against this person who’s now dead?

“They ask, is anything like that going to happen, and at the moment, nine times out of ten, the answer is no.”

Hazel Mercer
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Hazel Mercer advocates for families who have a lost a loved one after domestic abuse

Hazel works with families who feel a lack of “professional curiosity” by authorities means critical connections are often missed.

“When we have a homicide, resources are put into it, there is a real investigation… For a suicide, we seldom see that investigative desire or professional curiosity to look behind that suicide and why it happened.”

Fighting for change

The Crown Prosecution Service is investigating the link between suicide and domestic abuse more closely.

Efforts are being made to educate police and prosecutors on coercive control’s deadly trajectory after the high-profile death of mother Kiena Dawes, who was abused before she died by suicide on 22 July 2022.

Sky News has learnt the CPS is actively assessing similar cases, but Chief Crown Prosecutor Kate Brown says “it isn’t straightforward”.

Kiena Dawes
Image:
Kiena Dawes was abused before she died by suicide

Invariably because of the nature of coercive and controlling behaviour, a lot of that offending happens in private. So without the victim, that’s quite difficult,” she says.

They are working with police to unpick the detail of the abuse a victim suffered in the lead up to their death. Collating evidence from family, friends or even doctors if the victim’s medical records show there’s been a history of physical violence.

Kate Brown
Image:
Chief Crown Prosecutor Kate Brown

The Ministry of Justice told Sky News: “This government is committed to halving violence against women and girls. The independent sentencing review is looking at sentences for offences primarily committed against them.

“Victims of controlling and coercive behaviour will also now be better protected through a new law that ensures more abusers are subject to joined-up management by police and probation.”

For Sharon, her campaign is a way of honouring her daughter’s memory. “I won’t stop till I get justice for Chloe,” she says.

Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 or email jo@samaritans.org in the UK. In the US, call the Samaritans branch in your area or 1 (800) 273-TALK

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Child dies and another injured after car driven on to sports pitch

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Child dies and another injured after car driven on to sports pitch

A child has died and another has been injured after a car was driven on to a sports pitch in Cumbria.

Police say they were called at 4.58pm to reports of a collision involving a BMW i40 and two children on a pitch at Kendal Rugby Union Football Club on Shap Road, in Kendal.

Cumbria Police say one child died, while the second is being treated by paramedics.

A man aged in his 40s has been arrested on suspicion of causing death by dangerous driving.

A spokesperson for Cumbria Police said: “Specialist investigators are at the scene and the area has been cordoned off as initial investigation enquiries take place.”

The force said the incident was not believed to be terror-related. Immediate family members of both children have been informed, it added.

In a post on its Facebook page, the club said it was “deeply saddened to confirm that an incident occurred today at Kendal Rugby Club.”

The post, attributed to club chairman Dr Stephen Green, continued: “Our thoughts are with their family and friends and we kindly ask for privacy for all involved at this difficult time.”

The club and its facilities are now temporarily closed while it cooperates “fully” with authorities, it added.

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Tim Farron MP, whose constituency includes Kendal, posted on X: “This is devastating, utterly heartbreaking news. I’m praying for the children and for their families and friends.

“Our community in Kendal is stunned and in mourning.”

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PhD student guilty of drugging and raping 10 women in London and China

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PhD student guilty of drugging and raping 10 women in London and China

A man has been convicted of drugging and raping 10 women in London and China between 2019 and 2023.

Chinese PhD student Zhenhao Zou, 28, filmed nine of the attacks as “souvenirs”, and kept a trophy box of women’s belongings, jurors in his trial were told.

Warning: This article contains details of sexual offences

He was accused in court of drugging and raping three women in London and seven in China between 2019 and 2023.

Jurors at Inner London Crown Court found him guilty of 11 charges of rape against 10 women, including two who have been identified and another eight who have yet to be traced.

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Moment police arrest student guilty of rape

The mechanical engineering student was also convicted of three counts of voyeurism, 10 of possession of an extreme pornographic image, one of false imprisonment and three of possession of a controlled drug with intent to commit a sexual offence, namely butanediol.

He was cleared of two further counts of possession of an extreme pornographic image and one of possession of MDMA with intent to commit a sexual offence.

***ONLY USE IF HE IS CONVICTED OF AT LEAST TWO RAPES*** The trial heard Zou kept a 'lost property box' full of women's belongings. Pic: Met Police
Image:
The trial heard Zou kept a ‘lost property box’ full of women’s belongings. Pic: Met Police

The jury has not reached verdicts on four counts of possession of drugs with intent to commit a sexual offence.

Zou – who first moved to Belfast in 2017 to study mechanical engineering at Queen’s University before moving to London in 2019 – showed no visible reaction as the verdicts were read out in court.

Catherine Farrelly KC, prosecuting, told jurors during the trial that Zou “presents as a smart and charming young man” but is “also a persistent sexual predator; a voyeur and a rapist”.

***ONLY USE IF HE IS CONVICTED OF AT LEAST TWO RAPES*** A discreet camera belonging to Zou. Pic: Met Police
Image:
A discreet camera belonging to Zou. Pic: Met Police

Zou, who also used the name Pakho online, befriended fellow Chinese students on WeChat and dating apps, before inviting them for drinks and drugging them at his flats in London or an unknown location in China, the court heard.

The jury heard how he would secretly film his attacks using a mobile device and hidden cameras, and was shown evidence found on SD cards at his accommodation of him raping unconscious women in London and in China.

Senior Crown Prosecution Service prosecutor Saira Pike thanked the “incredibly strong and brave” women who came forward to report his “heinous” crimes.

“Zou is a serial rapist and a danger to women,” she said.

“In some instances, we have not been able to identify Zou’s victims. Without knowing who these women are, we have not been able to support them through a deeply distressing period of time.

“We have always been determined to seek justice for both the unidentified and identified victims in this case.”

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