The threat of fraud and cyber scams is a 365-days-a-year problem when it comes to online shopping.
But just as the rate at which retailers hit you with promo emails scales up at this time of year, so too does the risk of falling foul of criminals trying to access your bank account.
According to the National Cyber Security Centre (NCSC), shoppers lost more than £10m to cyber criminals over last year’s festive shopping period.
With Black Friday sales under way and Christmas on the horizon, Sky News enlisted some cybersecurity experts to offer advice on how best to stay safe and avoid scams this year.
Spotting a dodgy email
A favourite tactic of fraudsters is to draw you in with an email that looks remarkably legitimate, seemingly offering an exclusive deal at one of your favoured retailers.
It is, as Mike McLellan of Secureworks puts it, a “classic scenario we’d expect to see around Black Friday”.
An important thing to look out for is the domain name of the sender’s email address – is it a close match, but with something slightly off? Think @amaz0n.co.uk, for example.
“On smartphones, that kind of detail is usually hidden,” advises Mr McLellan. “So tap on it and check where the email has come from.”
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You should also keep an eye out for misspellings and odd formatting.
However, the NCSC has warned that criminals are likely to use increasingly accessible AI tools to produce even more convincing scam emails, websites, and adverts than usual.
If you’re at all unsure, it’s good practice to go to the website directly, rather than click on any links in the email.
Fake websites
Some scams may direct you to a retailer’s login page to enter your account information.
It could look perfectly normal, and you go ahead and pop in your username and password, while in the background, criminals capture that information and use it themselves.
Chris Bluvshtein, of VPNOverview, says: “Every website should have a valid security certificate, and you can tell by the little padlock icon next to the URL.
“If a website doesn’t have one of these, then don’t give your bank details or valuable information.”
These can be some of the hardest scams to notice yourself, but banks have become very good at alerting you to “unusual logins” and flagging any subsequent dodgy transactions.
“If you suspect something bad has happened, consider changing your password,” Mr McLellan says. “And checking your bank activity.”
Text message scams
Another classic of the Black Friday scam genre is a text message suggesting you have a parcel waiting with DHL, Royal Mail, or some other delivery provider.
“Quite often you will be expecting something when you get these texts – but again keep an eye out for anything that doesn’t look normal,” says Mr McLellan.
A good indicator that something is amiss is if the text asks you for payment and includes a bit.ly link.
You should not click on these.
Image: An example of a text message scam. Pic: Royal Mail
The rise of ‘Qishing’
An emerging threat over the past year is an extension of phishing using QR codes.
Secureworks has dubbed it “Qishing”, when criminals use them to direct unsuspecting consumers to fraudulent websites that could steal their personal information.
Director of threat intelligence, Rafe Pilling, says: “We’re so used to seeing ‘scan this code’ to register, view a menu, order drinks or food to a table, or even enter competitions via the big screen at events stadiums, that consumers are thinking less about what they’re actually scanning.
“As the hype around holidays like Black Friday drives more urgency in consumer actions, we can expect to see more cyber criminals taking advantage with Qishing.”
Password managers and mobile payments
Modern smartphones and web browsers offer some useful baked-in features to help you stay safe.
Both have password managers and generators, which will come up with randomised options for you to lock your accounts and then store those behind a master password – or even biometrics like facial or fingerprint recognition.
Consider multifactor authentication as well, says Mr McLellan, for an extra layer of security.
Apple and Google Pay are good payment options if the retailer accepts them, as they protect your bank details.
“It’s best to use them instead of your debit card,” says Mr Bluvshtein.
Image: Set up facial recognition on your phone and use it to protect your passwords
Avoid shopping on public networks
Black Friday promotions will often try to entice you with limited time deals, alerting you to them via an app notification, text message or email.
If one arrives while you’re out and about, it could be tempting to jump straight to it.
But shopping on public wi-fi networks, like those you might find at railway stations and on trains, is a bad idea, according to Mr Bluvshtein.
“Public wi-fi rarely has safety protocols such as passwords in place, and hackers can piggyback and steal unsecured banking details and sensitive information without you knowing,” he says.
What to do if you suspect you’ve been scammed
Even with the best will in the world, there may come a moment where you suspect the worst.
But try not to fret – there are steps you can take to limit the damage, or prevent any from occurring at all.
“Keep an eye on bank accounts and if you see anything unusual, get in touch with them,” says Mr McLellan.
“Banks have got very robust fraud controls these days – and that’s why it’s best to use credit cards if possible.
“If you think any of your online accounts have been compromised, change the password, and try not to reuse them across different retailers.
“We do recognise that some of these have a technical bar to them, but if nothing else, at least keep an eye on what’s happening and be vigilant about your online activity.”
Changes to how death certificates are issued in England and Wales have made the grieving process more “stressful”, according to bereaved families.
Anne Short died on New Year’s Eve, only a few months after she was diagnosed with cancer.
Her son Elliot, 30, from Newport, South Wales, says the grieving process was made harder after having to wait eight weeks to hold her funeral.
“Quite frankly, it’s ridiculous, when you’re already going through all this pain and suffering as a family,” he told Sky News.
“You can’t move on, you can’t do anything, you can’t arrange anything, you can’t feel that they’re at peace, you can’t put yourself at peace, because of a process that’s been put in that nobody seems to know anything about at the moment.”
That process has been introduced by the government to address “concerns” about how causes of death were previously scrutinised, following high-profile criminal cases such as those of Harold Shipman and Lucy Letby.
Up until last September, causes of death could be signed off by a GP, but now they have to be independently scrutinised by a medical examiner, before a death certificate can be issued.
Image: Anne Short
‘I felt helpless’
Mr Short said he was ringing “twice a day” for a progress update, but that it was “going through too many sets of hands”.
Until the death certificate was issued, Ms Short’s body could not be released into the care of the funeral director.
“The main stress for me was knowing that she was up there [at the hospital] and I couldn’t move her, so I felt helpless, powerless,” he said.
“I felt like I’d let her down in a lot of ways. I know now, looking back, that there’s nothing that we could have done, but at the time it was adding a lot of stress. I just wanted her out of there.”
Image: Elliot Short had to wait eight weeks to hold his mother’s funeral
‘Something has to be done’
Mr Short fears there’s a risk the new process might defeat its purpose.
“There’s other people that I know that have lost since, where it’s been in a care home or something like that, where they haven’t been happy with the care they’ve had, but they haven’t raised that because you’re in this bubble of grief and you just want to get it done,” he said.
“Something has to be done about that because I think it just drags on the grief and there’s obviously a danger then of it being against the reasons why they’re trying to do it.”
Arrangements after the death of his father less than two years ago was a “much easier process”, according to Mr Short.
“I lost my father as well 15 months before, so we went through the process prior to this coming in and we had the death certificate, he died at home, but we had it within three days,” he added.
Image: Elliot Short
‘State of limbo’
James Tovey is the sixth generation of his family running Tovey Bros, a funeral director in Newport.
He told Sky News that the delays were having a “huge impact” on the business and that the families they serve were being “left in a state of limbo” for weeks after their bereavement.
“I would say that most funerals will take place perhaps two to four weeks after the person’s passed away, whereas now it’s much more like four to six weeks, so it is quite a significant difference,” he said.
“It’s one thing on top of an already distressing time for them and we’re frustrated and upset for [the families] as much as anybody else and it’s just annoying that we can’t do anything about it.”
Image: James Tovey
Mr Tovey said that the reform was “very useful” and he remained supportive of it.
“It’s just the delays. I’m sure they can do something about that over time, but it’s just waiting for that to happen, and I wish that could be addressed sooner rather than later,” he added.
“It does put pressure on other people, it’s not just ourselves, it’s pressure on the hospitals, on crematoria, on the registrar service and everyone else involved in our profession.
“But of course all of us we’re there to serve the families, and we’re just upset for them and wish we could do more to help.”
Image: The organisation representing funeral directors has called for “urgent action”
The National Association of Funeral Directors said some areas of England and Wales are experiencing much shorter delays than others, but has called for “urgent action”.
Rachel Bradburne, its director of external affairs, said the system was “introduced for all the right reasons” but that it was “not working as well as we need it to”.
“Funeral directors are relaying stories of delays, frustration, and bottlenecks on a daily basis, and urgent action is required to review and recalibrate the new system,” she added.
‘Unintended consequences’
Dr Roger Greene is the deputy chief executive of bereavement charity AtALoss.
He told Sky News that the delays were “one of the unintended consequences of what’s a well-intended reform of a system”.
“What has actually happened is that the number of deaths now requiring independent scrutiny has trebled,” he said.
“So in England and Wales in 2023, the last full year of data, there were nearly 200,000 deaths reported to a coroner, whereas there were 600,000 deaths.
“Now, what is the change in the process is that all deaths now need to be reported for independent scrutiny.”
Image: Dr Roger Greene
Dr Greene said there may be ways the system could be “tweaked a little bit”, such as giving medical examiners the ability to issue an interim death certificate.
“We believe that people can process grief well if they’re given the opportunity and they’ve got a proper understanding,” he added.
“But the systems that we have in the country need to be able to work as well with that diversity of faith and culture.”
‘Vital improvements’
Jason Shannon, lead medical examiner for Wales, told Sky News he recognised “the importance of a seamless, accurate and timely death certification process”.
“Medical examiners are one part of the wider death certification process and were introduced to give additional independent safeguards as well as to give bereaved people a voice, which they hadn’t had before,” he added.
“Medical examiners have no role in determining where the body of a family’s relative is cared for and except in a minority of deaths where a coroner needs to be involved, that decision should be one that a family is fully empowered to make in a way that is best for them.”
A Welsh government spokesperson said they “would like to apologise to any families who have experienced delays in receiving death certificates”.
The government said it was working with the lead medical examiner and the NHS in Wales “to understand where the delays are” and how to provide bereaved families with “additional support”.
A spokesperson for the Department of Health and Social Care said it recognised there were “some regional variations in how long it takes to register a death”.
They added that the changes to the death certification process “support vital improvements to patient safety and aim to provide comfort and clarity to the bereaved”.
Social media influencers are fuelling a rise in misogyny and sexism in the UK’s classrooms, according to teachers.
More than 5,800 teachers were polled as part of the survey by the NASUWT teaching union, and nearly three in five (59%) of teachers said they believe social media use has contributed to a deterioration in pupils’ behaviour.
The findings have been published during the union’s annual conference, which is taking place in Liverpool this weekend.
One motion that is set to be debated at the conference calls on the union’s executive to work with teachers “to assess the risk that far-right and populist movements pose to young people”.
Andrew Tate was referenced by a number of teachers who took part in the survey, who said he had negative influence on male pupils.
One teacher said she’d had 10-year-old boys “refuse to speak to [her]…because [she is] a woman”.
Another teacher said “the Andrew Tate phenomena had a huge impact on how [pupils at an all-boys school] interacted with females and males they did not see as ‘masculine'”.
While another respondent to the survey said their school had experienced some incidents of “derogatory language towards female staff…as a direct result of Andrew Tate videos”.
Last month, Prime Minister Sir Keir Starmer hosted a discussion in Downing Street on how to prevent young boys from being dragged into a “whirlpool of hatred and misogyny”.
The talks were with the creators of Netflix drama Adolescence, which explored so-called incel culture.
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3:15
Starmer meets Adolescence creators
‘An urgent need for action’
Patrick Roach, the union’s general secretary, said “misogyny, racism and other forms of prejudice and hatred…are not a recent phenomenon”.
He said teachers “cannot be left alone to deal with these problems” and that a “multi-agency response” was needed.
“There is an urgent need for concerted action involving schools, colleges and other agencies to safeguard all children and young people from the dangerous influence of far-right populists and extremists,” Mr Roach added.
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A spokesperson for the Department for Education (DfE) said: “Education can be the antidote to hate, and the classroom should be a safe environment for sensitive topics to be discussed and where critical thinking is encouraged.
“That’s why we provide a range of resources to support teachers to navigate these challenging issues, and why our curriculum review will look at the skills children need to thrive in a fast-changing online world.”
Former Rochdale player Joe Thompson has died aged 36.
His former club said it was “devastated” to learn of his death.
Thompson, who retired in 2019, was diagnosed with cancer for a third time last year.
In its statement, Rochdale FC said he died “peacefully at home on Thursday, with his family by his side”.
He made over 200 appearances for Rochdale, who he joined from Manchester United‘s academy in 2005.
The club posted a tribute on X, describing the former midfielder as “a warm personality who had a deep connection with our club from a young age”.
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In her tribute on Instagram, Thompson’s wife Chantelle said he had “made such an impact on so many people” and he was “the most incredible husband, son, brother, friend and father”.
During his career, he played for Tranmere Rovers, Bury and Carlisle United, with spells on loan at Wrexham and Southport.
He was first diagnosed with Hodgkin lymphoma in 2013, while playing for Tranmere.
When Thompson rejoined Rochdale from Carlisle in 2016 the disease soon returned, but he confirmed he was cancer free in June 2017.
Two years later, he announced his retirement at the age of 29, saying his body had been pushed “to the limit” having twice undergone treatment for cancer.
Last year, he revealed he had been diagnosed with stage four lymphoma which had spread to his lungs.