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Booking.com customers have been warned of a “well-designed scam” that has seen account details sold on the dark web.

Cybersecurity firm Secureworks said criminals are targeting the website’s partner hotels to steal user details.

They then send phishing emails to the customers, claiming their reservation will be cancelled if they do not provide payment information urgently.

Rafe Pilling, director of threat intelligence at Secureworks, said the tactic was seeing a “high success rate”, and Booking.com said it was aware some of its partners had been affected in recent months.

“While this breach was not on Booking.com, we understand the seriousness for those impacted, which is why our teams work diligently to support our partners in securing their systems as quickly as possible and helping any potentially impacted customers accordingly, including with recovering any lost funds,” it said.

The scam unfolds in two phases, starting with hotels themselves being targeted by scam emails.

They often claim to be from a guest who has left valuable documents during their stay, who then sends a follow-up email directing the hotel to a Google Drive link purporting to show an image of the lost item.

The link actually contains malware called Vidar Infostealer, which allows the criminals to access the Booking.com account portal that people use to make their reservations.

From there, they can target the customers.

Look out for ‘sense of urgency’

In one case involving a hotel in Scotland, a receptionist was duped by a scam caller who claimed to want to book a room for herself and her child with serious allergies.

They said it would be easier to email a document outlining the child’s allergies to determine whether the hotel could accommodate them, and the attachment contained the malware.

It gathered details of all the hotel’s Booking.com customers and sent them fraudulent emails saying they had 24 hours to pay.

Jude McCorry, chief executive of Scotland’s Cyber and Fraud Centre, told Sky News it was a “well-designed scam” that less tech-savvy people would find it “very difficult” to identify.

She said a “sense of urgency” in demanding money was often a tell-tale sign that something could be wrong.

Secureworks has found Booking.com credentials being sold on dark web forums for up to $2,000 (£1,576).

It said the scam was not an easy one to close down because it relies on Booking.com and its partner hotels having effective controls in place, as well as employees and customers recognising the threat.

The company has recommended that hotels make staff aware and teach them how to identify such attacks, while customers should use multifactor authentication to protect their accounts.

They should also question any emails or app messages requesting payment details, and contact Booking.com or the hotel directly if they have concerns.

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Booking.com said online fraud was a “pressing issue across many sectors” and the company has made “significant investments to limit the impact of these ever-evolving tactics”.

“Due to the rigorous controls and the machine learning capabilities we employ, we are able to detect and block the overwhelming majority of suspicious activity before it impacts our partners or customers,” it added.

“We have also been sharing additional tips and updates with our partners about what they can do to protect themselves and their businesses, along with the latest information on malware and phishing so that they are as up-to-date as possible on the latest trends that we’re seeing.

“In terms of some practical steps that customers can take to remain safe online, we recommend vigilance and that people carefully check the payment policy details outlined in their booking confirmation.

“If a property or host appears to be asking for payment outside what’s listed on their confirmation, they should reach out to our customer service team for support.

“Also, it’s good to remember that no legitimate transaction will ever require a customer to provide their credit card details by phone, email, or text message (including WhatsApp).”

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England and Scotland fans discover where their opening World Cup games will be played

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England and Scotland fans discover where their opening World Cup games will be played

England and Scotland fans have found out where their World Cup group games will be played when the tournament kicks off in June.

England, who are in Group L, will begin their tournament against Croatia in Dallas at 4pm EST (9pm BST) on 17 June. They will then go on to face Ghana in Boston at 4pm EST (9pm BST) on 23 June and Panama in New Jersey, New York, at 5pm EST (10pm BST) on 27 June.

Scotland are in Group C, and their first match will be against Haiti in Boston at 9pm EST on 13 June (2am GMT the following morning).

They will go up against Morocco also in Boston at 6pm EST (11pm GMT) on 19 June and then Brazil in Miami at 6pm EST (11pm GMT) on 24 June.

Fans are expected to rush to sort their travel and accommodation plans now that they know where and when the matches take place.

Read more: Unapologetically political – a World Cup draw like no other

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England and Scotland learn World Cup fate

Wales and Northern Ireland have yet to find out if they will qualify.

Wales must face a play-off against Bosnia and Herzegovina in Cardiff, then either Italy or Northern Ireland, if they are victorious.

If they beat these play-off opponents, they will secure their place in Group B alongside Canada, Qatar and Switzerland.

However, Northern Ireland will also be vying to guarantee their spot in the same group if they can beat Italy and then either Wales or Bosnia and Herzegovina.

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World Cup 2026 – who England, Scotland, Wales, Northern Ireland and the Republic of Ireland will play

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World Cup  2026 - who England, Scotland, Wales, Northern Ireland and the Republic of Ireland will play

Scotland and England now know who they will face in the group stage of the next summer’s world cup.

But the fates of Northern Ireland, the Republic of Ireland and Wales won’t be determined until they compete in pre-tournament play-off matches in March.

England are in Group L along with Croatia, Panama and Ghana. Their first match will be against Croatia, who beat them in the semi-finals of the 2018 World Cup in Russia.

Pic: Reuters
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Pic: Reuters

Scotland’s first match will be against Haiti, in Group C.

Brazil and Morocco are the other Group C teams – both countries were also in the same opening group as Scotland in the 1998 World Cup in France.

Trump and Infantino at the World Cup draw
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Trump and Infantino at the World Cup draw

Wales have yet to find out if they will qualify as they must face a play-off against Bosnia and Herzegovina in Cardiff, and then either Italy or Northern Ireland, if they are victorious.

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If they can overcome these play-off opponents then they will secure their place in Group B along with Canada, Qatar and Switzerland. But Northern Ireland will also be vying and hoping to guarantee their spot in the same group if they can beat Italy and then either Wales or Bosnia and Herzegovina.

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‘Bring it on!’: Scotland fans react to World Cup draw

The Republic of Ireland also need to get through the play-offs first and are paired against the Czech Republic for their semi-final. Should Ireland win that match, they will need to beat either North Macedonia or Denmark to get to the finals where an opening group containing joint hosts Mexico, South Africa and South Korea awaits.

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Crafted for one man – this was a World Cup draw like no other

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Crafted for one man - this was a World Cup draw like no other

This was a World Cup draw like no other. Crafted less for the teams but for one man.

The choice of venue. The creation of a new trophy. The closing music act.

Donald Trump was lavished with the adulation he craves by FIFA President Gianni Infantino and feels others unfairly deny him.

Knowing how much being overlooked by the Nobel Committee hurt the US president, there was Mr Infantino with FIFA’s newly-created Peace Prize to hand over. And a medal for Mr Trump to wear.

“This is truly one of the great honours of my life,” he said. “And beyond awards, Gianni and I were discussing this. We saved millions and millions of lives.”

This was all on the stage in front of an audience who turned up to find out who they will be playing at the World Cup.

England handed an undaunting route past Croatia, Panama and Ghana. Scotland paired with newcomers Haiti before tricky reunions from their last men’s World Cup in 1998 against Brazil and Morocco.

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Pic: Reuters
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Pic: Reuters

But the show before the draw could even begin – presided over by Rio Ferdinand – took almost as long as a football match, at 87 minutes after the noon kick-off was delayed.

There was a walk of self-promotion to complete – “I guess they have to wait” – before taking his seat in the Kennedy Center. Or the Trump Kennedy Center as the president takes to calling the venue picked 1.5 miles from the White House.

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England manager Thomas Tuchel reacts to draw

“It was falling apart,” he said, delaying the walk into the auditorium. “And now it’s, it’s pretty much back.”

Mr Infantino could only watch on, beaming, at his friend.

“We had a dead country,” Mr Trump went on, “and now we have the hottest country anywhere in the world”.

There was the awkwardness of being reminded, before receiving the peace accolade, about threats to launch military strikes on Venezuela to stop the drugs trade.

“I did settle eight wars, and we have a ninth coming,” he swatted away the question. “Which nobody’s ever done before. But I want to really save lives. I don’t need prizes.”

But FIFA knew how much he wanted more gold for the collection with the prize.

More on this story:
What draw means for England, Scotland, Wales, Northern Ireland and Republic of Ireland

Donald Trump and FIFA president Gianni Infantino. Pic: Reuters
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Donald Trump and FIFA president Gianni Infantino. Pic: Reuters

Pic: Reuters
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Pic: Reuters

And for all the mockery and disdain targeted at FIFA, how many sports would relish having the US president spend several hours attending a procedural event determining the placing of teams in groups for a tournament?

How many would dish out the same flattery to secure direct lines to the leader of the nation staging their championship?

Many have benefited from Mr Trump’s stardust and swagger being attached to this spectacle.

Even Port Vale’s most famous fan – Robbie Williams – secured a walk-on role, exceeding his profile this side of the Pond.

And the Village People are reaping the rewards of becoming the unlikeliest of Trump hype acts.

The festivities ended with eyes fixed back up to the presidential seating and the YMCA dance being performed.

This was an afternoon that dispelled any pretence that FIFA keeps a distance from politics. It was unapologetically political. But few speak out in the FIFA world as the redistributed wealth keeps rolling back in their direction.

It would be easy to forget this isn’t entirely America’s World Cup. They’re sharing hosting with Canada and Mexico.

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‘Bring it on!’: Scotland fans react to World Cup draw

And eventually the spotlight was ceded to their leaders – very briefly – as Mexican President Claudia Sheinbaum and Canadian Prime Minister Mark Carney drew out their countries’ names.

But it did live up to FIFA’s mantra that football can unite the world.

The neighbours were brought together here on a snowy day in Washington. And tensions – often stoked by Mr Trump with Canada and Mexico – thawed in the name of football.

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