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Booking.com customers have been warned of a “well-designed scam” that has seen account details sold on the dark web.

Cybersecurity firm Secureworks said criminals are targeting the website’s partner hotels to steal user details.

They then send phishing emails to the customers, claiming their reservation will be cancelled if they do not provide payment information urgently.

Rafe Pilling, director of threat intelligence at Secureworks, said the tactic was seeing a “high success rate”, and Booking.com said it was aware some of its partners had been affected in recent months.

“While this breach was not on Booking.com, we understand the seriousness for those impacted, which is why our teams work diligently to support our partners in securing their systems as quickly as possible and helping any potentially impacted customers accordingly, including with recovering any lost funds,” it said.

The scam unfolds in two phases, starting with hotels themselves being targeted by scam emails.

They often claim to be from a guest who has left valuable documents during their stay, who then sends a follow-up email directing the hotel to a Google Drive link purporting to show an image of the lost item.

The link actually contains malware called Vidar Infostealer, which allows the criminals to access the Booking.com account portal that people use to make their reservations.

From there, they can target the customers.

Look out for ‘sense of urgency’

In one case involving a hotel in Scotland, a receptionist was duped by a scam caller who claimed to want to book a room for herself and her child with serious allergies.

They said it would be easier to email a document outlining the child’s allergies to determine whether the hotel could accommodate them, and the attachment contained the malware.

It gathered details of all the hotel’s Booking.com customers and sent them fraudulent emails saying they had 24 hours to pay.

Jude McCorry, chief executive of Scotland’s Cyber and Fraud Centre, told Sky News it was a “well-designed scam” that less tech-savvy people would find it “very difficult” to identify.

She said a “sense of urgency” in demanding money was often a tell-tale sign that something could be wrong.

Secureworks has found Booking.com credentials being sold on dark web forums for up to $2,000 (£1,576).

It said the scam was not an easy one to close down because it relies on Booking.com and its partner hotels having effective controls in place, as well as employees and customers recognising the threat.

The company has recommended that hotels make staff aware and teach them how to identify such attacks, while customers should use multifactor authentication to protect their accounts.

They should also question any emails or app messages requesting payment details, and contact Booking.com or the hotel directly if they have concerns.

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Booking.com said online fraud was a “pressing issue across many sectors” and the company has made “significant investments to limit the impact of these ever-evolving tactics”.

“Due to the rigorous controls and the machine learning capabilities we employ, we are able to detect and block the overwhelming majority of suspicious activity before it impacts our partners or customers,” it added.

“We have also been sharing additional tips and updates with our partners about what they can do to protect themselves and their businesses, along with the latest information on malware and phishing so that they are as up-to-date as possible on the latest trends that we’re seeing.

“In terms of some practical steps that customers can take to remain safe online, we recommend vigilance and that people carefully check the payment policy details outlined in their booking confirmation.

“If a property or host appears to be asking for payment outside what’s listed on their confirmation, they should reach out to our customer service team for support.

“Also, it’s good to remember that no legitimate transaction will ever require a customer to provide their credit card details by phone, email, or text message (including WhatsApp).”

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Trump campaign co-manager calls Lord Peter Mandelson an ‘absolute moron’ as peer is confirmed as Starmer’s new US ambassador

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Trump campaign co-manager calls Lord Mandelson an 'absolute moron' as peer is confirmed as Starmer's new US ambassador

The co-manager for Donald Trump’s presidential election campaign has called Lord Mandelson an “absolute moron” – as the peer was officially announced as the next UK ambassador to the US.

The Labour grandee, who served in Sir Tony Blair and Gordon Brown’s cabinets, will become the UK’s top diplomat in Washington as president-elect Donald Trump returns to the White House in January.

In a post on X, Chris LaCivita linked to an article in The Daily Telegraph which reported on Lord Mandelson describing Mr Trump as “a danger to the world”.

The peer also described Mr Trump as “little short of a white nationalist and racist” during an interview with an Italian journalist in 2019, according to the newspaper.

In the post on X, Mr LaCivita said: “This UK govt is special replace a professional universally respected Ambo with an absolute moron – he should stay home! SAD!”

He added: “Mandelson described Trump as a danger to the world and ‘little short of a white nationalist’.”

It comes as Sir Keir Starmer confirmed the appointment of Lord Mandelson to the post.

The 71-year-old said: “We face challenges in Britain but also big opportunities and it will be a privilege to work with the government to land those opportunities, both for our economy and our nation’s security, and to advance our historic alliance with the United States.”

The prime minister said: “The United States is one of our most important allies and as we move into a new chapter in our friendship, Peter will bring unrivalled experience to the role and take our partnership from strength to strength.”

Analysis:
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Chris LaCivita, co-manager of Donald Trump's election campaign. Pic: Reuters
Image:
Chris LaCivita, co-manager of Donald Trump’s election campaign. Pic: Reuters

Sir Keir also thanked outgoing US ambassador Dame Karen Pierce, who will leave the post at the beginning of next year.

“I would also like to thank Dame Karen Pierce for her invaluable service for the last four years, and in particular the wisdom and steadfast support she has given me personally since July,” he said.

“She made history as the first woman to serve as UK ambassador to the US and she has been an outstanding representative of our country abroad. I wish her all the very best in future.”

Lord Mandelson was one of the key architects of New Labour and helped the party return to power in the 1990s.

He served as Sir Tony’s trade secretary and Northern Ireland secretary before standing down as an MP in 2004 to become a European Commissioner.

After Mr Brown awarded him a peerage in 2008 Lord Mandelson returned to government as business secretary.

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Sue Gray, Sir Keir Starmer’s former chief of staff, nominated for life peerage

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US says it has killed Islamic State leader Abu Yusif in Syria airstrike

Sir Keir Starmer has nominated his former top adviser Sue Gray for a life peerage.

Ms Gray, whose report into the partygate scandal contributed to the downfall of former prime minister Boris Johnson, is among several new Labour peerages that have been announced.

The former civil servant left her role as Sir Keir’s chief of staff in October following an internal power struggle in Downing Street.

She was then appointed to a newly created nations and regions position within Number 10, however, it was confirmed in November that she would not be taking up the role.

Back in 2022, Labour unveiled proposals to abolish House of Lords and to replace it with a “reformed upper chamber”.

However, ahead of the general election this year, the plans were scaled back – with Sir Keir instead pledging to remove the 92 hereditary peers and to introduce an age cap of 80.

It is understood Sir Keir has made the nominations in an attempt to tilt the balance towards Labour in the second chamber.

More on House Of Lords

During the 14 years the Conservatives were in power, the number of Tory peers rose to 273 while there are 187 Labour peers, 78 Liberal Democrat peers and 184 crossbenchers, who are not affiliated to any political party.

Other notable names that have been nominated include:

• Carwyn Jones – former first minister of Wales

• Dame Thérèse Coffey – former deputy prime minister

• Toby Young – founder and director of the Free Speech Union, and an associate editor of The Spectator.

• And Thangam Debonnaire – former shadow cabinet minister who lost her seat unexpectedly at the general election

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Yellow weather warnings issued as 85mph winds set to batter parts of UK this weekend

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Yellow weather warnings issued as 85mph winds set to batter parts of UK this weekend

The Met Office is urging people to prepare for “disruptive weather” this weekend as Christmas holidays begin. 

Yellow warnings for wind have been issued and parts of the UK could be hit by gusts of up to 85mph.

An area of low pressure will cross the far north of the UK on Saturday bringing rain and strong winds across large parts of the country, the Met Office said.

The first wind warning covers Scotland, much of Northern Ireland, north Wales and north-west England between 7am and midnight on Saturday.

A second is in place between midnight and 9pm on Sunday, covering Northern Ireland, Scotland, Wales and all of western England.

Met Office yellow warnings for wind on Saturday
Image:
Met Office yellow warnings for wind on Saturday…

Met Office yellow warnings for wind on Sunday
Image:
…and for Sunday

“Dangerous coastal conditions” are expected, the Met Office warned, with large waves an additional hazard.

Road, rail, air and ferry services in Scotland are all likely to be affected by the weather conditions, Transport Scotland said.

Get the five-day forecast where you are

Rebekah Hicks, Met Office deputy chief meteorologist, said: “This period of disruptive weather coincides with a busy period on UK roads as the festive getaway starts for many.

“The area of low pressure will bring rain and strong winds on Saturday, with a chance of significant disruption especially to transport networks across the north, including the potential for ferry cancellations.

“The strongest winds are expected across northern Scotland on Saturday afternoon and evening, with the potential for gusts of 80 to 85mph in coastal districts.

“The strong winds will be more widespread on Sunday with gusts of 50 to 60mph across much of northern, central and western UK, locally higher for coasts and across high ground.”

It comes as drivers have been warned of a “pre-Christmas panic” on the roads and record levels of traffic.

Motorists have been urged not to travel on major routes for six hours on both Friday and Saturday to avoid the worst of the Christmas holiday traffic.

The RAC and transport analytics company Inrix said roads are likely to be busiest between 1pm and 7pm on those days.

Hotspots where queues are expected include the M3 between its junction with the M25 and the south coast, the M25 anticlockwise between its junctions with the M1 and the M23, and the M53 from Chester to Liverpool.

Will it be a white Christmas?

The wintry weather conditions are expected to turn more settled from the start of next week.

Winds will ease, but there will be further rain or drizzle moving east across the UK on Monday night, the Met Office said.

Christmas Eve will be a mild, blustery day with further rain or drizzle at times in the west and the best chance of sunny spells in the east.

It will be mostly cloudy and dry on Christmas Day, although strong winds and spells of rain are likely in the far north.

Temperatures are expected to be widely very mild, with the chance of settling snow looking slim.

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