Fights, vomiting and abuse: Theatregoers have forgotten how to behave, staff say
Front-of-house workers at leading West End theatres have told Sky News audiences have “forgotten how to behave” – claiming assaults and abuse are a common occurrence.
Agreeing to talk to us anonymously, we heard accounts of drunk audience members projectile vomiting in the auditorium, used condoms being found in the stalls, and ambulances being called to treat bleeding audience members after fights.
One theatre worker – who was fearful speaking out could cost him his job – said he was concerned that top management at some venues are putting “profit over safety”.
He told us how, despite a life-long love of theatre, his job has become intolerable after the COVID pandemic.
“I had a friend who is barely 5ft 2in punched in the face by a man who was 6ft 9in. She’s in her 20s.”
He said he was assaulted by a man who had arrived late and wouldn’t accept that he had to wait for an appropriate moment in the show to take his seat.
“I’d moved myself in front of the doors and he basically slammed me against the wall and then walked in, calling me a f****** w***** for doing my job… security pulled him out and he was made to apologise… but he was allowed to watch the show. I’ve just been assaulted and I’m shaken but that’s a common experience in the West End.”
As well as hearing countless examples of how audience members are routinely drunk and disrespectful, another worker even showed Sky News one theatre group’s internal incident reports.
Analysis:
Audiences behaving badly: An epidemic of anti-social behaviour
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Theatregoers thrown out as crowd boos
“We have to ask people to leave probably at least once a week,” they explained.
“There’s a huge amount of people that come to the theatre and it’s just a magical experience for them” we were told – “but there is this small minority of people that have forgotten how to behave”.
Workers told us how incidents are more frequent at jukebox musicals that clearly pitch their tickets at stag and hen dos – advertising “a raucous night out”.
“They bring in the crowds and the crowds spend money… there are offers at the bar and it’s money after a lockdown… we’ve got to do bag checks, ticket checks, get them to their seats before the show starts and they all want to go to the bar. I’ve had bar staff being shouted at… some horrible abuse goes on.”
London’s Shaftsbury Avenue
As an example of how little audience members seem to care, one theatre worker recounted: “I brought the person into the foyer and explained that we had received complaints about them being noisy, that they’d been vaping, to which they replied ‘So what?'”
Speaking to Sky News back in October, musical composer Stephen Schwartz – who has worked in theatre for over five decades on countless Broadway and West End hits from Godspell to Wicked – spoke of how mobile phones are becoming a real problem.
“What’s exasperating is the cell phones, people being on their phones and you want to say to them, you know, just go out in the lobby and text on your phone and let everybody else get on and watch the show!”
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Composer Stephen Schwartz. Pic: AP
Theatre union BECTU recently surveyed its members about this. Some 90% of the 15,000 theatre staff who responded said they regularly witnessed bad behaviour – with half saying they were thinking about quitting as a result.
Head of BECTU, Philippa Childs, said some of the stories they heard were “quite incredible”.
“People being threatened with violence, people being told somebody would be waiting for them outside of the theatre at the end of the night… the results were really shocking and what we’ve been saying to theatres is that they need to take some action to make sure their staff are protected.”
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Audience members kicked out of theatre
While Ms Childs says it’s understandable that theatres want to make up for the earnings they lost during COVID lockdowns, she wants to “make sure theatres aren’t encouraging people to arrive tanked-up”.
She adds: “Theatres were the last to open so it’s inevitable that they want to try to claw back some of that lost revenue by selling more alcohol, but I think that is a contributing factor.”
None of the theatre owners Sky News approached wanted to comment for this piece.
Angelina Jolie says although she appreciates being an artist, she would prefer for her legacy to be “a good mother” and to be known for her “belief in equality and human rights”.
The Oscar-winning actress stars as Maria Callas in the new Pablo Larrain film about the opera singer’s life.
Pic: StudioCanal
She has called Maria “the hardest” and “most challenging” role she has had in her career and put months of preparation into immersing herself into the world of opera.
Jolie, who recently reached a divorce settlement with actor Brad Pitt, told Sky News: “To be very candid, it was the therapy I didn’t realise I needed. I had no idea how much I was holding in and not letting out.
“So, the challenge wasn’t the technical [side of opera], it was an emotional experience to find my voice, to be in my body, to express. You have to give every single part of yourself.”
The biopic combines the voice of the Maleficent actress with recordings of Maria Callas.
Jolie believes it “would be a crime to not have [Callas’] voice through this because, in many ways, she is very present in this film”.
Who was Maria Callas?
Born in New York in 1923, Maria Callas was the daughter of Greek immigrants who moved back to Athens at the age of 13 with her mother and sister.
After enrolling at the Athens Conservatory, she made her professional debut at 17 and went on to become one of the most famous faces of opera, travelling around the world and performing at Covent Garden in London, The Met in New York and La Scala in Milan.
Callas’s final operatic performance took place at Covent Garden in 1965 when she was 41 but she continued to work conducting master classes at Juilliard School, doing concert tours and starring in the 1969 film Medea.
Written by Peaky Blinders creator Steven Knight, Maria focuses on the artist’s final years in the 1970s when she moved to Paris and disappeared from public view.
She died on 16 September 1977 at the age of 53.
Pic: StudioCanal
Jolie on changing motivations as an actor
Maria follows the life of an artist fully consumed by the art she creates and even remarks that “happiness never developed a beautiful melody”.
Reflecting on her own life in the spotlight, Jolie said she noticed her own career motivations change over the years.
“There’s this kind of study of being human that we do when we create, and we communicate with an audience because our work is not in isolation – it’s a connection.
“I think when I was younger, I had different questions about being human and different feelings and now as I’ve gotten older, I understand some things and now I have different questions.
“It’s a matter of life, right? And so maybe that’s interesting that this now is a character really contemplating death and really contemplating the toll of certain things in life that I, of course, couldn’t have understood in my 20s”.
Jolie at the New York Film Festival in September with three of her children (L-R) Pax, Zahara and Maddox. Pic: AP
A family affair
Two of Jolie’s children, Maddox and Pax, took on production assistant roles during the filming of Maria and witnessed their mother perform opera for the first time in public.
She says the film allowed them to create new experiences together and for her children to see her approach to playing a difficult role.
“Everyone in my home, we all give each other space to be who we are and we’re all different.
“I’m the mom, but I’m also an artist and a person and so my family has been very kind and gives me their understanding. They make fun of me, and they support me and just as you’d hope it would be.”
She adds: “When you play somebody who is dealing with so much pain, it’s very important to come home to some kindness.”
Maria is in cinemas now.
Tom Holland’s dad has confirmed his son’s engagement to Zendaya – revealing how the 28-year-old meticulously planned the proposal.
Zendaya, also 28, sparked engagement rumours when she attended last Sunday’s Golden Globes wearing a sparkling diamond on her ring finger.
Neither star has publicly addressed the rumours but Tom’s comedian father, Dominic Holland, has now confirmed the pair are set to wed.
He wrote in a post on his Patreon account: “Tom, as you know by now was very incredibly well prepared. He had purchased a ring.
“He had spoken with her father and gained permission to propose to his daughter.”
“Tom had everything planned out… When, where, how, what to say, what to wear,” he added.
Zendaya arrived at the Golden Globes with a noticeable piece of new jewellery. Pic: Invision/AP
Dominic also noted that while most men worry about being able to afford an engagement ring, he suspects his actor son was “more concerned with the stone, its size and clarity, its housing, which jeweller”.
Tom and Zendaya met on the set of Spider-Man: Homecoming in 2016, when they played the titular hero and his love interest MJ, respectively. Their romance was confirmed in 2021.
In his post, Tom’s father admitted fears over whether being in the spotlight could put a strain on the couple’s relationship.
He wrote: “I do fret that their combined stardom will amplify their spotlight and the commensurate demands on them and yet they continually confound me by handling everything with aplomb.”
“And even though show business is a messy place for relationships and particularly so for famous couples as they crash and burn in public and are too numerous to mention […] yet somehow right at the same time, I am completely confident they will make a successful union.”
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Zendaya rose to fame after landing a role in Disney sitcom Shake It Up, and became a household name after starring in Euphoria.
Holland – who has starred in three Spider-Man films opposite his now-fiancée – made his stage debut in Billy Elliot the Musical in 2008.
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