Thames Water has appointed a new chief executive to lead its turnaround efforts amid growing pressure on the company over both its operational and financial health.
Britain’s largest water supplier said that Chris Weston, formerly of Centrica and chief executive of power specialist Aggreko, would start work on 8 January.
His to-do list is extensive.
Sky News revealed in June that the government was drawing up a contingency plan for a possible collapse over concerns about the company’s ability to service its huge debt pile.
That was measured at £14bn at the time.
Thames, which serves 15 million customers across London and the southeast of England, raised £750m of investment from shareholders but its most recent results showed net debt had risen to £14.7bn.
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Thames Water secures more funding
The company, under pressure from politicians and the industry regulator, has announced plans to tackle a poor record on issues such as leaks and sewage contamination.
But the concern over its finances intensified this week when Thames admitted during a hearing with MPs that it does not currently even have the money to repay a £190m loan bill due next April.
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Thames Water can’t pay £190m
It added that its turnaround plan would take longer than three years to complete.
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Thames has blamed low consumer bills for its problems – and demanded the regulator Ofwat agree a 40% increase from 2025.
However, critics say the financial woes are largely of its own making due to historical high executive pay levels and shareholder dividend payouts.
Mr Weston will replace interim co-chief executives Cathryn Ross and Alastair Cochran.
They were brought in when former boss Sarah Bentley abruptly stepped down in June – a day before news of the government’s attention on the funding crisis emerged.
Thames Water chairman Sir Adrian Montague said Mr Weston had a “proven track record working in regulated environments, turning round business performance and improving customer experience.”
“He brings strong operational and strategic expertise as we enter this crucial period of delivering our refocused turnaround plan and providing the service that customers rightly expect of us.”
The incoming boss said of his own appointment: “Working with the team I will be focused on delivering the turnaround that the business has outlined and improving performance over the next few years.
“I recognise that this business is critical to both society and the UK and how important it is that we restore confidence in our operations and financial position.”
In a small town in Suffolk, a team of police officers walk into a Turkish barbershop.
It’s clean and brightly painted, the local football team’s shirt displayed on one wall. Two young men, awaiting customers, hair and beards immaculate, tell officers they commute to work here from London.
Step through the door at the back of the shop and things look very different.
In a dingy stairwell, a bed has been crammed on to a landing, and a sofa just big enough to sleep on is squeezed under the stairs. The floor and steps are covered with empty pizza boxes, food containers and drink bottles. There’s a pair of socks on the floor and a T-shirt on the bed. An unopened prescription sits on a table.
At least one person is clearly living here, but possibly not by choice.
“This could be linked to exploitation, this could be linked to some forms of modern slavery,” says John French, the modern slavery vulnerability advisor for Suffolk Constabulary.
“You have to ask yourself when you come across this sort of situation, why would someone want to live in these sorts of conditions?”
Image: John French speaks to Paul Kelso
Behind a second door, this one padlocked, is a second room. This one cleaner, but clearly not safe.
Phrases in Turkish and English have been scribbled on post-it notes stuck to the wall and officers find a driving licence with a local address.
“Judging by the state of the room, this could be an ‘Alpha’ living in here,” says Mr French.
“An ‘Alpha’ is someone who’s previously been exploited,” he explains. “They have been given a little bit of trust and act like a kind of supervisor. They are very important to us, because we want to get them away from others before they can influence them.”
A brand-new Audi SUV is parked at the back.
What’s going on here?
We are in Haverhill, a small town in Suffolk bypassed by the rail network and the prosperity enjoyed elsewhere in the county, its central street bearing the familiar markers of town-centre decline.
There’s a Costa, a Boots, a branch of Peacocks, and several pubs and cafes, but they’re punctuated by “cash intensive” businesses including barbers, vape stores and takeaways, and several vacant premises that stand out like missing teeth.
It’s the cash intensive businesses that have brought the attention of police, these local raids part of the National Crime Agency’s (NCA’s) Operation Machinize, targeting money laundering, criminality and immigration offences hidden in plain sight on high streets across England.
There are 17 premises of interest in Haverhill alone, among more than 2,500 sites visited since the start of October, resulting in 924 arrests and more than £2.7m of contraband seized.
In a single block of five shops on the High Street, four are raided. A sweet shop yields a haul of smuggled cigarettes stashed in food delivery boxes.
In the Indian restaurant three doors down a young Asian man is interviewed via an interpreter dialling in on an officer’s phone. They establish his student visa has been revoked, and he has had a claim for asylum rejected.
The aim is to disrupt criminality using any means possible, be they criminal or civil. Criminal or not, the living conditions at the barbers are likely to fall foul of planning and building regulations enforceable with penalties including fines and closure, so officials from the council and fire safety are on hand.
Trading Standards are here to handle counterfeit goods seizures, and immigration officers are on hand to check the status of those questioned, pursuing anyone without permission to be in the UK.
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UK could use Denmark’s immigration model
‘A full spectrum of criminality’
Sal Melki, the NCA’s deputy director of financial crime, explains why the agency is targeting apparently small operations.
“We’re finding everything from the laundering of millions of pounds into high value goods like really expensive watches, through to the illicit trade of tobacco and vapes, and people that have been trafficked into the country working in modern slavery conditions. We’re seeing a full spectrum of criminality.
“We want to disrupt them with seizures, arrests, and prosecutions and make sure bad businesses are replaced with successful, thriving businesses that make us all feel safer and more prosperous.”
The last visit is to a small supermarket. Through the back door is another hidden bedroom, this one not much larger than a broom cupboard, with a makeshift bed made from a sheet of plywood and a duvet.
The man behind the counter, who says he’s from Brazil via Pakistan, claims not to live in the shop, but his luggage is in a storeroom. He’s handcuffed and questioned by immigration officers, and admits working illegally on a visitor visa.
“If he is proven to be working illegally he’ll be taken to a detention centre and administratively removed,” an immigration officer tells me. “That’s not the same as deportation, the media always gets that wrong. He’ll be given the chance to book his own ticket, and if not, he’ll be removed.”
Shortly afterwards he’s put in a police car, his large red suitcase squeezed onto the front seat, and driven away.
The Post Office has agreed a further extension to its scandal-hit software deal with the Japanese company Fujitsu as it plots a move to a rival supplier in the next couple of years.
Sky News has learnt that the Post Office, which is owned by the government, is to pay another £41m to Fujitsu for the use of the Horizon system from next April until 31 March 2027.
The move comes as Post Office bosses prepare to sever the company’s partnership with Fujitsu, which is under pressure to pay hundreds of millions of pounds for its part in the scandal.
Hundreds of sub-postmasters were wrongfully imprisoned for fraud and theft because of flaws with Fujitsu’s software, which it subsequently emerged were suspected by executives involved in its management.
Last week, Sky News revealed that Sir Alan Bates, who led efforts to seek justice for the victims of what has been dubbed Britain’s biggest miscarriage of justice, had settled his multimillion pound compensation claim with the government.
Sir Alan received a seven-figure sum, which one source said may have amounted to between £4m and £5m.
More on Post Office Scandal
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Alan Bates: New redress scheme ‘half-baked’
In a statement issued in response to an enquiry from Sky News, a Post Office spokesperson said: “The Post Office has agreed with Fujitsu a one-year bridging extension to the Horizon contract for the period 1 April 2026 to 31 March 2027.
“We are committed to moving away from Fujitsu and off the Horizon system as soon as possible.
“We are bringing in a different supplier to take over Horizon whilst a new system is developed, and this process is well underway.
“We expect to award a contract for a new supplier to manage Horizon by July 2026, according to current timelines.”
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Will Post Office victims be cleared?
Fujitsu executives have acknowledged that the company has a “moral obligation” to contribute financially as a result of the Horizon scandal, but has yet to agree a final figure with the government.
It is said to be unlikely to do so until the conclusion of Sir Wyn Williams’ public inquiry.
The Department for Business and Trade has been contacted for comment.
Former Tesco boss Sir Dave Lewis is to become the new chief executive of Diageo, the struggling FTSE 100 drinks giant.
The world’s largest spirits maker, which counts Guinness and Johnnie Walker whisky among its stable of brands, said he would assume the role in January.
The search for a new boss began in July when Debra Crew was effectively ousted after two years in charge.
The company’s share price fell 40% during her tenure as the industry grappled a drastic decline in the number of people drinking at home following the COVID pandemic and, more recently, the US trade war.
A planned fightback by Ms Crew was seen by investors as failing to go far enough.
Sir Dave led a six-year turnaround of Tesco, the UK’s biggest retailer, from 2014.
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He earned the nickname ‘Drastic Dave’ in his previous role at Unilever, the consumer goods giant, where he was credited with achieving similar success through cost-cutting and targeted marketing.
Diageo’s market positions have fared better than rivals during the downturn but its shares are still hovering around lows not seen for a decade.
Image: Debra Crew was appointed chief executive after the sudden death of Sir Ivan Menezes in 2023. Pic: Diageo
Only last week, the company downgraded its sales and profit outlook for next year.
Diageo chair John Manzoni told investors: “The Board unanimously felt that Dave has both the extensive CEO experience, and the proven leadership skills in building and marketing world-leading brands, that is right for Diageo at this time.”
Sir Dave said of the task facing him: “Diageo is a world leading business with a portfolio of very strong brands, and I am delighted to be joining the team.
“The market faces some headwinds but there are also significant opportunities. I look forward to working with the team to face these challenges and realise some of the opportunities in a way which creates shareholder value.”
Diageo shares were 7% up on news of the appointment.
Matt Britzman, senior equity analyst at Hargreaves Lansdown, responded: “Lewis brings deep experience in consumer brands from his time leading Tesco and decades at Unilever, though he lacks direct exposure to the spirits industry.
“Investors may welcome his strong marketing pedigree, but any major strategic reset will take time, leaving near-term focus on navigating tough trading conditions.”