Entering the largest lost property warehouse in Europe feels a bit like heading into a theme park maze – except instead of hedges, there are rows of metal shelves about 10ft high and full of, well, everything.
It’s vast, very grey, rather cold and, in truth, a little bit dull on the surface. Perhaps its operators had this in mind when they decided to fill the first section as you walk in with stuffed toys.
It sort of does the trick at brightening up the place, until you think about the children who are missing them.
With around 200,000 items turning up every year – roughly 6,000 every week – it’s organised chaos at Transport for London’s (TfL) lost property office in West Ham, east London.
As you walk around the warehouse you see the seemingly endless shelves filled with backpacks, handbags, phones, umbrellas, skateboards, scooters, buggies, footballs – you name it.
It’s brimming with London life, but it’s all lost. And with just three months to claim what’s theirs, if owners aren’t quick they may run out of time.
Still, there’s fun to be had here. The staff showing me around have a spring in their step as they tell me about the painstaking amount of work that goes into logging and sorting up to 1,100 new items per day.
“There’s a real surprise factor. Every day is different,” says Diana Quaye, the lost property office’s manager. “The other day we had a bollard come in from the Tube… I was questioning that, but we’ve been assured that it was definitely from the Tube!”
Image: Who would ever want to leave this lovely fella behind?
But it’s not just random junk. Some of these shelves hold seriously expensive stuff – Rolex watches, engagement and wedding rings and other expensive jewellery, the staff have seen it all. And much of it has never been claimed.
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They have also found bags containing significant sums of cash, some as high as £15,000.
“There’s a lot of money that comes through here that we don’t get the chance to return because its owners assume it won’t get handed in,” says Ms Quaye.
Image: TfL lost property office manager Diana Quaye
Can you guess some of the weirdest items that have been left on public transport since TfL’s lost property service opened for business 90 years ago? I doubt it.
Weirdest lost property
A box of cooked frogs – not just legs, full frogs
Dried snakes
A tray of different coloured false eyes
A glass jar filled with bats
A puffer fish
A wedding dress
A Dalek costume
A parachute
A bollard
A taxidermied fox with a crown – so it’s extra fancy
A prosthetic leg
A new 50-inch TV
Items most frequently left behind in 2021
40,015 books, documents and cards
34,593 bags
24,429 items of clothing
10,653 pairs of glasses
9,234 keys
How is it all sorted?
Every day may be different, but make no mistake: it looks tedious.
Every single new item, whether it’s an iPhone or a filthy scarf, has to go through a rigorous process.
First, they get sorted into one of a dozen different categories, from clothing, handbags and jewellery to keys, personal documents, phones and electronics. Plus general items – you know, your dried snakes, false eyes and such. This alone can take a full day to complete if it comes during a particularly busy day on public transport.
Each item then gets logged on a database, aptly called NotLost, with a unique reference number. Staff will input as much detail as possible about each item so that if an owner calls to find their property, there are plenty of identifiers.
They get moved to the correct storage area, waiting for their owners to come and claim them.
The vast majority of the time, however, the lost property staff’s efforts are in vain – as only about 8% of all items left behind get reunited with their owners.
Image: On the right… a bollard
‘One man’s trash…’
“Every time my staff log something, whatever it is, they keep the idea in their heads that somebody will try and claim it,” Ms Quaye says. “That’s why they take their time, go through each item and make sure they get as much information as possible.
“I always say to myself: ‘Somebody else may not think it’s important, but a person out there may think it’s really important to them’.”
The day before my visit, TfL reunited a mum with her phone, she tells me. It had precious photos of her baby on it which hadn’t been downloaded on any other devices, so she assumed they had been lost forever.
It shows how seemingly replaceable items can be anything but, Ms Quaye says. “We put ourselves in their shoes because we can imagine what they’re going through when they lose things like that.”
Image: The original TfL lost property office was founded in 1933, located at 200 Baker Street, near Marylebone
Image: It’s been 30 years, yet nobody’s taking the Mickey
Ms Quaye’s sentiments echo across her workplace. I pass one member of the inputting team who is logging a shoddy-looking Spider-Man lunchbox; not far to his left there’s a rack containing at least 50 used water bottles, each fitted with a unique yellow tag.
“Got to be done,” another team member tells us. “One man’s trash is another man’s treasure.”
What happens to items that don’t get claimed?
While the hope is that all items get returned to their rightful owner, any that don’t within three months of being lost become the property of TfL (though cash is held for a year).
It either gets donated to charity, recycled, disposed of, or sold in public auctions – the profits of which go directly into running the lost property service. Any personal data is also completely wiped or destroyed.
There is the odd exception. If something is lost that the team at TfL considers particularly unique or rich in historical value, it might be kept well beyond the three-month expiration date.
Up a staircase, on a platform overseeing all of the site’s lost property, there’s a section containing the oldest, biggest and strangest items left on TfL lines over the years.
It’s where a lot of the aforementioned weirdest stuff lives, as well as some ancient-looking artefacts, artwork, an old sewing machine and a Mickey Mouse figure found in 1993. It looks a bit like a museum.
“That’s what we’re aiming for,” one member of staff says.
You’ll need to provide as much detail as you possibly can about what you lost, where you lost it and when.
It can take up to 15 days for your enquiry to be processed. After that, TfL will notify you to let you know if they think they’ve got what you’re looking for, or if they need more information.
Once it’s been confirmed they have your property, they’ll let you know how you can reclaim it – either by visiting their office by appointment or having it couriered for an additional cost on top of an admin fee, which can vary depending on what the item is and where it was found.
And if you’ve ever left anything on the Tube in the past, never to be reunited, rest assured it was well looked after. Or, if you were once the proud owner of a box of cooked frogs, a regal taxidermied fox, or a mystery bollard, you can take pride knowing it may have found its place in TfL museum history.
Prince Harry has visited war victims in Ukraine as part of his work with wounded veterans, a spokesperson has said.
The Duke of Sussex was in central London this week for a Court of Appeal hearing over his security arrangements in the UK.
The visit on Thursday to Lviv in western Ukraine, which has frequently been targeted with Russian missiles, was not announced until after he was out of the country.
Image: Prince Harry visits Superhumans Center in Lviv. Pic: Superhumans Center
Harry, who served 10 years in the British Army, visited the Superhumans Center, an orthopaedic clinic in Lviv that treats and rehabilitates wounded military personnel and civilians.
The prince, 40, was accompanied by a contingent from his Invictus Games Foundation, including four veterans who have been through similar rehabilitation experiences.
Image: Harry at the rehabilitation centre in Lviv on Thursday. Pic: Superhumans Center
A spokesperson for the Duke of Sussex said Harry had been invited by the centre’s CEO, Olga Rudneva, a year ago, and at the Invictus Games Vancouver Whistler 2025, which took place in February.
Harry travelled to the centre, which offers prosthetics, reconstructive surgery and psychological help free of charge, to see first-hand the support they provide at an active time of war.
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Image: Prince Harry made an unannounced visit to Ukraine. Pic: Superhumans Center
The duke, who served two tours in Afghanistan, met patients and medical professionals while touring the centre, the spokesperson said.
During his trip to Ukraine, he also met members of the Ukrainian Invictus community, as well as Ukraine’s minister of veterans affairs, Natalia Kalmykova.
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Image: The Duke of Sussex was in London earlier this week.
Pic: PA
Helping wounded soldiers has been one of Harry’s most prominent causes, as he founded the Invictus Games in 2014 to offer wounded veterans the challenge of competing in sports events similar to the Paralympics.
Harry is the second member of the royal family to visit Ukraine since Russia launched a full-scale invasion of its smaller neighbour in February 2022.
His aunt, Sophie, the Duchess of Edinburgh, made an unannounced visit to Ukraine’s capital of Kyiv last year.
The government will fund any further local inquiries into the grooming gangs scandal that are deemed necessary, Sir Keir Starmer has said.
However, the prime minister said it is his “strong belief” that the focus must be on implementing recommendations from the Alexis Jay national review before more investigations go ahead.
It follows a row over whether Labour is still committed to the five local inquiries it promised in January, after safeguarding minister Jess Phillips failed to provide an update on them in a statement to parliament hours before it closed for recess on Tuesday.
Image: Sir Keir Starmer joins police officers on patrol in Cambridgeshire. Pic: PA
Instead, Ms Phillips told MPs that local authorities will be able to access a £5m fund to support locally-led work on grooming gangs.
On Thursday morning, Home Secretary Yvette Cooper insisted the “victim-centred, locally-led inquiries” will still go ahead, while a Home Office source told Sky News more could take place in addition to the five.
Speaking to Sky News’ Rob Powell later on Thursday, Sir Keir confirmed that there could be more inquiries than those five but said the government must also “get on and implement the recommendations we’ve already got”.
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The prime minister said: “Of course, if there’s further local inquiries that are needed then we will put some funding behind that, and they should happen.
“But I don’t think that simply saying we need more inquiries when we haven’t even acted on the ones that we’ve had is necessarily the only way forward.”
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Yvette Cooper speaks to Sky News
Ms Phillips’s earlier comments led to accusations that the government was diluting the importance of the local inquiries by giving councils choice over how to use the funds.
Sky News understands she was due to host a briefing with MPs this afternoon at 5pm – the second she had held in 24 hours – in an attempt to calm concern amongst her colleagues.
Review recommendations ‘sat on a shelf’
Sir Keir insisted he is not watering down his commitment for the five local enquiries, but said the Jay recommendations were “sitting on a shelf under the last government” and he is “equally committed” to them.
He added: “At the most important level, if there is evidence of grooming that is coming to light now, we need a criminal investigation. I want the police investigation because I want perpetrators in the dock and I want justice delivered.”
In October 2022, Professor Alexis Jay finished a seven-year national inquiry into the many ways children in England and Wales had been sexually abused, including grooming gangs.
Girls as young as 11were groomed and raped across a number of towns and cities in England over a decade ago.
Prof Jay made 20 recommendations which haven’t been implemented yet, with Sir Keir saying on Thursday he will bring 17 of them forward.
However, the Tories and Reform UK want the government to fund a new national inquiry specifically into grooming gangs, demands for which first started last year after interventions by tech billionaire Elon Musk on his social media platform X.
Image: Elon Musk has been critical of Labour’s response to grooming gangs and has called for a national inquiry. Pic: Reuters
‘Fuelling confusion’
Reform leader Nigel Farage said the statement made by Ms Phillips “was one of the most cowardly things I have ever seen” as he repeated calls for a fresh inquiry.
Robert Jenrick, the shadow justice secretary, also told Sky News that ministers were “fuelling confusion” and that the “mess.. could have been avoided if the government backed a full national inquiry – not this piecemeal alternative”.
Tory leader Kemi Badenoch said the government needed to look at “state failings” and she would try and force a fresh vote on holding another national inquiry, which MPs voted down in January.
‘Political mess’
As well as facing criticism from the Opposition, there are signs of a backlash within Labour over how the issue has been handled.
Labour MPs angry with government decision grooming gangs
With about an hour until the House of Commons rose for Easter recess, the government announced it was taking a more “flexible” approach to the local grooming gang inquiries.
Safeguarding minister Jess Philips argued this was based on experience from certain affected areas, and that the government is funding new police investigations to re-open historic cases.
Speaking on Times Radio, former chair of the Equality and Human Rights Commission Sir Trevor Phillips called the move “utterly shameful” and claimed it was a political decision.
One Labour MP told Sky News: “Some people are very angry. I despair. I don’t disagree with many of our decisions but we just play to Reform – someone somewhere needs sacking.”
The government has insisted party political misinformation was fanning the flames of frustration in Labour.
The government also said it was not watering down the inquiries and was actually increasing the action being taken.
But while many Labour MPs have one eye on Reform in the rearview mirror, any accusations of being soft on grooming gangs only provides political ammunition to their adversaries.
One Labour MP told Sky News the issue had turned into a “political mess” and that they were being called “grooming sympathisers”.
On the update from Ms Phillips on Tuesday, they said it might have been the “right thing to do” but that it was “horrible politically”.
“We are all getting so much abuse. It’s just political naivety in the extreme.”
Ms Phillips later defended her decision, saying there was “far too much party political misinformation about the action that is being taken when everyone should be trying to support victims and survivors”.
“We are funding new police investigations to re-open historical cases, providing national support for locally led inquiries and action, and Louise Casey… is currently reviewing the nature, scale and ethnicity of grooming gangs offending across the country,” she said.
“We will not hesitate to go further, unlike the previous government, who showed no interest in this issue over 14 years and did nothing to progress the recommendations from the seven-year national inquiry when they had the chance.
“We will leave no stone unturned in pursuit of justice for victims and will be unrelenting in our crackdown on sick predators and perpetrators who prey on vulnerable children.”
The father of a grooming gang victim has told Sky News the government should be “ashamed” of itself over the confusion surrounding inquiries – accusing it of “messing around with survivors’ lives”.
Safeguarding minister Jess Phillips this week sparked fresh uncertainty over whether regional inquiries into grooming gangs – promised by the government in January – would go ahead.
But her comments have done little to reassure Marlon West, whose daughter Scarlett was a victim of sexual exploitation in Manchester.
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1:19
PM challenged on grooming gang inquiry timeline
Ms Phillips’s statement in parliament on Tuesday – which sparked criticism after it failed to mention the reviews – left survivors “so disappointed”, he said.
The uncertainty “makes you dizzy because you get hope and think ‘I’m getting somewhere now’ then they do a U-turn as they’ve done twice this week”, Mr West continued.
“I think they should be ashamed of themselves,” he said. “The government now are messing around with survivors’ lives and campaigners like me.”
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Govt denies ‘watering down’ grooming gang inquiries
Throughout her ordeal, Scarlett has “been let down by the local authority, by social workers, by the police force,” he said. “With the government, she’s just been let down again. That’s what’s cruel.”
Mr West added he is “really disappointed” in the government’s decision to push forward with the five regional inquiries instead of a statutory, national one.
Image: Mr West’s daughter Scarlett was a victim of sexual exploitation
He pointed out that police officers and professionals can refuse to give evidence at regional inquiries, whereas national ones can compel them to do so.
“With a statutory inquiry, it’d be more like a [legal] setting,” Mr West said. “Professionals will not be allowed to refuse interviews. They have to attend.
“It needs to [be in a] legal arena where they are compelled to give evidence.”
Image: Scarlett West
His comments came as the prime minister said the government is focussing on implementing the “hundreds” of recommendations from previous inquiries into grooming gangs.
Sir Keir Starmer said: “My strong belief is we’ve got to implement those recommendations.
“At the moment, and under the last government, they just stacked up and sat on a shelf. So they need to be implemented.”
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Both the prime minister and the home secretary have rejected claims the government’s pledge to hold “victim-centred, locally-led inquiries” is being “watered down”.
Asked by Sky News presenter Anna Jones if that was the case, Ms Cooper replied: “No, completely the opposite.
“What we’re doing is increasing the action we’re taking on this vile crime.”
Sir Keir separately said: “We put the money behind it. We’re not watering it down. We’re committed to that.
“But, I’m equally committed to implementing the recommendations that we’ve got.”