Entering the largest lost property warehouse in Europe feels a bit like heading into a theme park maze – except instead of hedges, there are rows of metal shelves about 10ft high and full of, well, everything.
It’s vast, very grey, rather cold and, in truth, a little bit dull on the surface. Perhaps its operators had this in mind when they decided to fill the first section as you walk in with stuffed toys.
It sort of does the trick at brightening up the place, until you think about the children who are missing them.
With around 200,000 items turning up every year – roughly 6,000 every week – it’s organised chaos at Transport for London’s (TfL) lost property office in West Ham, east London.
As you walk around the warehouse you see the seemingly endless shelves filled with backpacks, handbags, phones, umbrellas, skateboards, scooters, buggies, footballs – you name it.
It’s brimming with London life, but it’s all lost. And with just three months to claim what’s theirs, if owners aren’t quick they may run out of time.
Still, there’s fun to be had here. The staff showing me around have a spring in their step as they tell me about the painstaking amount of work that goes into logging and sorting up to 1,100 new items per day.
“There’s a real surprise factor. Every day is different,” says Diana Quaye, the lost property office’s manager. “The other day we had a bollard come in from the Tube… I was questioning that, but we’ve been assured that it was definitely from the Tube!”
But it’s not just random junk. Some of these shelves hold seriously expensive stuff – Rolex watches, engagement and wedding rings and other expensive jewellery, the staff have seen it all. And much of it has never been claimed.
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They have also found bags containing significant sums of cash, some as high as £15,000.
“There’s a lot of money that comes through here that we don’t get the chance to return because its owners assume it won’t get handed in,” says Ms Quaye.
Can you guess some of the weirdest items that have been left on public transport since TfL’s lost property service opened for business 90 years ago? I doubt it.
Weirdest lost property
A box of cooked frogs – not just legs, full frogs
Dried snakes
A tray of different coloured false eyes
A glass jar filled with bats
A puffer fish
A wedding dress
A Dalek costume
A parachute
A bollard
A taxidermied fox with a crown – so it’s extra fancy
A prosthetic leg
A new 50-inch TV
Items most frequently left behind in 2021
40,015 books, documents and cards
34,593 bags
24,429 items of clothing
10,653 pairs of glasses
9,234 keys
How is it all sorted?
Every day may be different, but make no mistake: it looks tedious.
Every single new item, whether it’s an iPhone or a filthy scarf, has to go through a rigorous process.
First, they get sorted into one of a dozen different categories, from clothing, handbags and jewellery to keys, personal documents, phones and electronics. Plus general items – you know, your dried snakes, false eyes and such. This alone can take a full day to complete if it comes during a particularly busy day on public transport.
Each item then gets logged on a database, aptly called NotLost, with a unique reference number. Staff will input as much detail as possible about each item so that if an owner calls to find their property, there are plenty of identifiers.
They get moved to the correct storage area, waiting for their owners to come and claim them.
The vast majority of the time, however, the lost property staff’s efforts are in vain – as only about 8% of all items left behind get reunited with their owners.
‘One man’s trash…’
“Every time my staff log something, whatever it is, they keep the idea in their heads that somebody will try and claim it,” Ms Quaye says. “That’s why they take their time, go through each item and make sure they get as much information as possible.
“I always say to myself: ‘Somebody else may not think it’s important, but a person out there may think it’s really important to them’.”
The day before my visit, TfL reunited a mum with her phone, she tells me. It had precious photos of her baby on it which hadn’t been downloaded on any other devices, so she assumed they had been lost forever.
It shows how seemingly replaceable items can be anything but, Ms Quaye says. “We put ourselves in their shoes because we can imagine what they’re going through when they lose things like that.”
Ms Quaye’s sentiments echo across her workplace. I pass one member of the inputting team who is logging a shoddy-looking Spider-Man lunchbox; not far to his left there’s a rack containing at least 50 used water bottles, each fitted with a unique yellow tag.
“Got to be done,” another team member tells us. “One man’s trash is another man’s treasure.”
What happens to items that don’t get claimed?
While the hope is that all items get returned to their rightful owner, any that don’t within three months of being lost become the property of TfL (though cash is held for a year).
It either gets donated to charity, recycled, disposed of, or sold in public auctions – the profits of which go directly into running the lost property service. Any personal data is also completely wiped or destroyed.
There is the odd exception. If something is lost that the team at TfL considers particularly unique or rich in historical value, it might be kept well beyond the three-month expiration date.
Up a staircase, on a platform overseeing all of the site’s lost property, there’s a section containing the oldest, biggest and strangest items left on TfL lines over the years.
It’s where a lot of the aforementioned weirdest stuff lives, as well as some ancient-looking artefacts, artwork, an old sewing machine and a Mickey Mouse figure found in 1993. It looks a bit like a museum.
“That’s what we’re aiming for,” one member of staff says.
You’ll need to provide as much detail as you possibly can about what you lost, where you lost it and when.
It can take up to 15 days for your enquiry to be processed. After that, TfL will notify you to let you know if they think they’ve got what you’re looking for, or if they need more information.
Once it’s been confirmed they have your property, they’ll let you know how you can reclaim it – either by visiting their office by appointment or having it couriered for an additional cost on top of an admin fee, which can vary depending on what the item is and where it was found.
And if you’ve ever left anything on the Tube in the past, never to be reunited, rest assured it was well looked after. Or, if you were once the proud owner of a box of cooked frogs, a regal taxidermied fox, or a mystery bollard, you can take pride knowing it may have found its place in TfL museum history.
The man suspected of abducting Madeleine McCann won’t face any charges in the foreseeable future, a prosecutor has told Sky News.
German drifter Christian B, who cannot be fully identified under his country’s privacy law, is expected to be freed from an unrelated jail sentence this year while police in three countries continue to search for evidence against him.
Prosecutor Hans Christian Wolters said: “There is currently no prospect of an indictment in the Maddie case.
“As things stand, the accused Christian B’s imprisonment will end in early September.”
Madeleine, aged three, was asleep with her younger twin siblings in the family’s Portuguese rented holiday apartment before mother Kate discovered her missing at around 10pm on 3 May, 2007.
Her parents were dining nearby on the complex with friends and taking turns to check on all their sleeping children every half an hour.
Madeleine’s disappearance has become the world’s most mysterious missing child case.
Philipp Marquort, one of Christian B’s defence lawyers, welcomed the prosecutor’s pessimism about bringing charges.
He said: “This confirms the suspicions that we have repeatedly expressed, namely that there is no reliable evidence against our client.
“We regret that we have not yet been granted access to the investigation files. We have not yet been able to effectively counter the public prejudice arising from statements made by the prosecutor’s office.”
Christian B, 47, is in jail and coming to the end of his sentence for the rape of an elderly American woman in Praia da Luz, the Portuguese resort where Madeleine disappeared.
In October, he was acquitted on a series of rape and indecent assault charges after a non-jury trial in Germany, in which several references were made to his status as the main suspect in the Madeleine case.
The prosecutor said he was awaiting the court’s written judgment before launching an appeal against the acquittal. He believes the trial judges were biased against the prosecution.
If successful, he could apply for a new arrest warrant for Christian B to keep him in custody until a retrial with new judges.
He said: “We hope that the Federal Court of Justice will decide before the end of the accused’s imprisonment. If the Federal Court follows our legal opinion, we could apply for a new arrest warrant for the accused’s offences, so that the accused would then remain in custody beyond September 2025.
Mr Marquort said the defence team would oppose the prosecution’s appeal against the acquittal.
Prosecutor Mr Wolters has said in the past that he believes Madeleine is dead and that Christian B was responsible for her death. The suspect denies any involvement.
The case against Christian B is purely circumstantial; he’s alleged to have confessed to a friend that he abducted Madeleine, he has convictions for sex crimes against children, he was living in the area at the time, his mobile phone was close by when the young girl vanished and he re-registered one of his vehicles the next day.
The prosecutor won’t say what evidence he has to convince him Madeleine is dead, but he admitted he is still trying to find forensic evidence to link Christian B to the girl.
Jim Gamble, former head of the UK Child Exploitation and Online Protection centre, said he had expected the prosecutor to charge Christian B soon.
“He’s implied the whole way through that he has something more than the public are aware of,” he said.
“He’s made fairly definitive statements about whether Madeleine is alive or dead so you would expect their strategy to have been to charge him sooner rather than later.
“From what he’s said today I wonder if we’re witnessing the re-positioning of something to manage the disappointment that’ll come.”
Mr Wolters, who is based in Braunschweig, Lower Saxony, is investigating the case with the help of Portuguese police and detectives from Scotland Yard.
The UK will play its “full part” in peacekeeping in Ukraine, Sir Keir Starmer has said.
The prime minister told Sky News’ political editor Beth Rigby that the conflict with Russia was not just about “sovereignty in Ukraine” but about the impact it also had on the UK, including the cost of living crisis.
Sir Keir was speaking to Sky News while on a surprise visit to Ukraine on Thursday – his first since his party’s landslide election win six months ago.
The purpose of the trip was to discuss the next steps for Ukraine, with the situation now more uncertain following Donald Trump’s election victory in November.
Mr Trump, whose inauguration takes place on 20 January, has said he wants a peace deal between Russia and Ukraine within 100 days.
But some European leaders fear pushing Kyiv into a deal could lead to Ukraine ceding some of its territory to Vladimir Putin.
More on Ukraine
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Sir Keir said he did not want “to get ahead of ourselves” but that the UK would play its “full part” in any peace negotiations – including by deploying British troops for peacekeeping.
Asked if he would be prepared to do that, the prime minister replied: “Well, I don’t want to get ahead of ourselves, but I do have indicated that we will play our full part – because this isn’t just about sovereignty in Ukraine.
“It’s about what the impact is back in the United Kingdom and our values, our freedom, our democracy. Because if Russia succeeds in this aggression, it will impact all of us for a very, very long time.”
Sir Keir said the drone threat was “a reminder of what Ukraine is facing every day” and that the war was brought about by “Russian aggression”.
Elsewhere in the interview, Sir Keir was asked about his views on Ukraine’s longstanding desire to join NATO – something President Putin strongly opposes.
At a NATO summit in Washington last summer, the alliance’s members announced that Ukraine was on an “irreversible” path to NATO membership.
“We fully support Ukraine’s right to choose its own security arrangements and decide its own future, free from outside interference. Ukraine’s future is in NATO,” the declaration said.
However, Mr Zelenskyy has somewhat tempered his language around NATO membership, telling Sky News in an exclusive interview in November that a ceasefire deal could be struck if Ukrainian territory he controlled falls “under the NATO umbrella” – allowing him to negotiate the return of the rest later “in a diplomatic way”.
However, Mr Trump has acknowledged Moscow’s opposition to Ukraine joining NATO, saying: “Russia has somebody right on their doorstep, and I can understand their feeling about that.”
Watch the full interview with Beth Rigby and Sir Keir Starmer on the Politics Hub with Sophy Ridge at 7pm.
An abusive boyfriend whose girlfriend blamed him for her death in a suicide note – after he subjected her to years of violence – has been jailed for six-and-a-half years for controlling and coercive behaviour and assault.
He was the first defendant in England to face trial for the unlawful killing of his partner after her suicide following domestic violence.
Shortly after Ms Dawes wrote her note on her phone, in which she described Wellings as a “monster”, the 23-year-old hairdresser left it with a friend before she took her own life on 22 July 2022.
Prosecuting, Paul Greaney KC cited the suicide note at Wellings’s trial. In it, Ms Dawes said he had “killed [her]”.
“He ruined every bit of strength I had left,” the note said. “I had dreams. I had a future at one point. That was taken away from me.”
Wellings denied the allegations against him and told jurors “I’m not a monster”.
While a jury cleared Wellings of Kiena’s manslaughter, Mr Greaney invited the court to sentence the defendant “on the basis that [the offending of which he was convicted] formed the background to and set the scene for her death”.
He said the abuse was “both regular and routine across the relationship”.
On one occasion, the court heard the defendant “held a drill to Kiena’s face, switched the drill on and threatened to drill out her teeth”.
‘Breaks my heart’
In a personal statement read out on her behalf in court, Angela Dawes, Kiena’s mother, said: “It breaks my heart that [Kiena’s] beautiful baby doesn’t have her mummy here because of that monster.”
“I truly hope that no other young lady or child has to go through what he did to my daughter and her baby,” she added.
Kiena’s grandmother, Irene Ball, said she had noticed at times during Kiena’s relationship with Wellings that her smile was “false” but recalled her granddaughter “tried to reassure [her]”.
“It was extremely shocking to see my granddaughter hurt and with injuries to her beautiful face,” she said.
“I told Kiena that he would really badly hurt her one day and I pleaded with her not to go back to him.”
Kynan Dawes, Kiena’s brother, said: “I introduced Kiena to this monster and I will regret that for the rest of my life.”
Mr Dawes said he felt “justice [had] been served” as “the world now knows what a monster he is”.
Addressing those who’d been following Kiena’s case online, he added: “I want people to see that domestic violence is not OK and men should respect their partners.”
He also urged anyone experiencing domestic violence to “go to the police”, adding “if you don’t feel like you can do this, speak to family or friends”.
‘Friendly and kind young woman’
In sentencing, Judge Robert Altham said Ms Dawes was “a popular, vivacious, friendly and kind young woman”.
“She pleaded with you to stop hitting her, but you just carried on. You tried to persuade her that it was her fault for upsetting you,” he added.
Ms Dawes had attempted suicide in the past, before her relationship with Wellings, and lawyers for Wellings told the court her death was because of “multiple factors”.
The judge said the defendant was aware of Ms Dawes’s history of mental health issues, he “called her names connected with her illness” and “repeatedly told her that she may as well kill herself”.
However, he said his sentence was based on the jury’s conclusion that the defendant had “no criminal responsibility” for Kiena’s death.
In mitigation, John Jones KC told the court the relationship between Ms Dawes and Wellings, a landscape gardener from Bispham who had a previous conviction for battering an ex-partner, was “inconsistent” throughout its two-and-a-half years.
“It would be wrong to say that that coercive relationship was in existence throughout,” he said.
The court heard the abuse of Ms Dawes included regular slapping and “ragging” by her hair, and threats to use a drill to take out her teeth and throw acid in her face.
After she became pregnant, Wellings gave her a black eye and began criticising her weight, calling her “fat” while contacting escorts and prostitutes online.
Police were called more than once, but Wellings threatened Ms Dawes that their daughter would be taken from them if she told them what was happening, so she declined to help prosecute him.
But she did report Wellings following an attack which left her needing hospital treatment and he was arrested.
He broke his bail conditions but was not locked up, leaving Ms Dawes feeling let down by police. Four days later, she killed herself.
Wellings’ sentences, to run consecutively, were for controlling or coercive behaviour in an intimate relationship and for assault occasioning actual bodily harm.
A further count of assault on the defendant’s former friend Scott Fletcher was also included as part of the sentence, an offence to which he had previously pleaded guilty.
Wellings will serve half of the sentence in prison before he is released on licence.
Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 or email jo@samaritans.org in the UK. In the US, call the Samaritans branch in your area or 1 (800) 273-TALK.