Entering the largest lost property warehouse in Europe feels a bit like heading into a theme park maze – except instead of hedges, there are rows of metal shelves about 10ft high and full of, well, everything.
It’s vast, very grey, rather cold and, in truth, a little bit dull on the surface. Perhaps its operators had this in mind when they decided to fill the first section as you walk in with stuffed toys.
It sort of does the trick at brightening up the place, until you think about the children who are missing them.
With around 200,000 items turning up every year – roughly 6,000 every week – it’s organised chaos at Transport for London’s (TfL) lost property office in West Ham, east London.
As you walk around the warehouse you see the seemingly endless shelves filled with backpacks, handbags, phones, umbrellas, skateboards, scooters, buggies, footballs – you name it.
It’s brimming with London life, but it’s all lost. And with just three months to claim what’s theirs, if owners aren’t quick they may run out of time.
Still, there’s fun to be had here. The staff showing me around have a spring in their step as they tell me about the painstaking amount of work that goes into logging and sorting up to 1,100 new items per day.
“There’s a real surprise factor. Every day is different,” says Diana Quaye, the lost property office’s manager. “The other day we had a bollard come in from the Tube… I was questioning that, but we’ve been assured that it was definitely from the Tube!”
Image: Who would ever want to leave this lovely fella behind?
But it’s not just random junk. Some of these shelves hold seriously expensive stuff – Rolex watches, engagement and wedding rings and other expensive jewellery, the staff have seen it all. And much of it has never been claimed.
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They have also found bags containing significant sums of cash, some as high as £15,000.
“There’s a lot of money that comes through here that we don’t get the chance to return because its owners assume it won’t get handed in,” says Ms Quaye.
Image: TfL lost property office manager Diana Quaye
Can you guess some of the weirdest items that have been left on public transport since TfL’s lost property service opened for business 90 years ago? I doubt it.
Weirdest lost property
A box of cooked frogs – not just legs, full frogs
Dried snakes
A tray of different coloured false eyes
A glass jar filled with bats
A puffer fish
A wedding dress
A Dalek costume
A parachute
A bollard
A taxidermied fox with a crown – so it’s extra fancy
A prosthetic leg
A new 50-inch TV
Items most frequently left behind in 2021
40,015 books, documents and cards
34,593 bags
24,429 items of clothing
10,653 pairs of glasses
9,234 keys
How is it all sorted?
Every day may be different, but make no mistake: it looks tedious.
Every single new item, whether it’s an iPhone or a filthy scarf, has to go through a rigorous process.
First, they get sorted into one of a dozen different categories, from clothing, handbags and jewellery to keys, personal documents, phones and electronics. Plus general items – you know, your dried snakes, false eyes and such. This alone can take a full day to complete if it comes during a particularly busy day on public transport.
Each item then gets logged on a database, aptly called NotLost, with a unique reference number. Staff will input as much detail as possible about each item so that if an owner calls to find their property, there are plenty of identifiers.
They get moved to the correct storage area, waiting for their owners to come and claim them.
The vast majority of the time, however, the lost property staff’s efforts are in vain – as only about 8% of all items left behind get reunited with their owners.
Image: On the right… a bollard
‘One man’s trash…’
“Every time my staff log something, whatever it is, they keep the idea in their heads that somebody will try and claim it,” Ms Quaye says. “That’s why they take their time, go through each item and make sure they get as much information as possible.
“I always say to myself: ‘Somebody else may not think it’s important, but a person out there may think it’s really important to them’.”
The day before my visit, TfL reunited a mum with her phone, she tells me. It had precious photos of her baby on it which hadn’t been downloaded on any other devices, so she assumed they had been lost forever.
It shows how seemingly replaceable items can be anything but, Ms Quaye says. “We put ourselves in their shoes because we can imagine what they’re going through when they lose things like that.”
Image: The original TfL lost property office was founded in 1933, located at 200 Baker Street, near Marylebone
Image: It’s been 30 years, yet nobody’s taking the Mickey
Ms Quaye’s sentiments echo across her workplace. I pass one member of the inputting team who is logging a shoddy-looking Spider-Man lunchbox; not far to his left there’s a rack containing at least 50 used water bottles, each fitted with a unique yellow tag.
“Got to be done,” another team member tells us. “One man’s trash is another man’s treasure.”
What happens to items that don’t get claimed?
While the hope is that all items get returned to their rightful owner, any that don’t within three months of being lost become the property of TfL (though cash is held for a year).
It either gets donated to charity, recycled, disposed of, or sold in public auctions – the profits of which go directly into running the lost property service. Any personal data is also completely wiped or destroyed.
There is the odd exception. If something is lost that the team at TfL considers particularly unique or rich in historical value, it might be kept well beyond the three-month expiration date.
Up a staircase, on a platform overseeing all of the site’s lost property, there’s a section containing the oldest, biggest and strangest items left on TfL lines over the years.
It’s where a lot of the aforementioned weirdest stuff lives, as well as some ancient-looking artefacts, artwork, an old sewing machine and a Mickey Mouse figure found in 1993. It looks a bit like a museum.
“That’s what we’re aiming for,” one member of staff says.
You’ll need to provide as much detail as you possibly can about what you lost, where you lost it and when.
It can take up to 15 days for your enquiry to be processed. After that, TfL will notify you to let you know if they think they’ve got what you’re looking for, or if they need more information.
Once it’s been confirmed they have your property, they’ll let you know how you can reclaim it – either by visiting their office by appointment or having it couriered for an additional cost on top of an admin fee, which can vary depending on what the item is and where it was found.
And if you’ve ever left anything on the Tube in the past, never to be reunited, rest assured it was well looked after. Or, if you were once the proud owner of a box of cooked frogs, a regal taxidermied fox, or a mystery bollard, you can take pride knowing it may have found its place in TfL museum history.
The Royal Family watched an RAF flypast from the balcony of Buckingham Palace to mark the start of four days of celebrations for the 80th anniversary of Victory in Europe (VE) Day.
The thousands of people gathered in front of the palace gates and along The Mall cheered, clapped and waved flags as the spectacular Red Arrows red, white and blue display flew overhead.
The King and Queen, who were joined by the Prince and Princess of Wales, their three children Prince George, Princess Charlotte and Prince Louis, and other senior royals waved from the balcony before the band played God Save The King.
Since Queen Elizabeth II’s death in 2022, it is the first landmark VE Day commemoration event without any of the royals who waved to crowds from the balcony in 1945.
Image: The Red Arrows fly over Buckingham Palace. Pic: PA
Image: Members of the Royal Family wave to crowds. Pic: PA
The King earlier stood to salute as personnel from NATO allies, including the US, Germany and France, joined 1,300 members of the UK armed forces in a march towards Buckingham Palace.
Crowds gathered near the Cenotaph – draped in a large Union Flag for the first time since the war memorial was unveiled by King George V more than a century ago in 1920 – fell silent as Big Ben struck 12.
Actor Timothy Spall then read extracts from Sir Winston Churchill’s stirring victory speech on 8 May 1945 as the wartime prime minister told cheering crowds: “This is not victory of a party or of any class. It’s a victory of the great British nation as a whole.”
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Image: King Charles takes the salute from the military procession for the 80th anniversary of VE Day. Pic: PA
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Actor Timothy Spall has kicked off the VE Day celebrations by reading Winston Churchill’s famous speech, first read on 8 May, 1945.
The military parade was officially started by Normandy RAF veteran Alan Kennett, 100, who was in a cinema in the north German city of Celle when the doors burst open as a soldier drove a jeep into the venue and shouted: “The war is over.”
The King’s Troop Royal Horse Artillery led the march down Whitehall, through Admiralty Arch and up The Mall, while representatives of the Ukrainian military were cheered and clapped by crowds.
More than 30 Second World War veterans are attending celebrations in the capital, which include a tea party inside Buckingham Palace.
Image: William, Prince of Wales, Prince George, Prince Louis and Princess Charlotte. Pic: Reuters
Image: King Charles takes the salute from the military procession. Pic: PA
The King watched in front of Buckingham Palace along with the Queen, Sir Keir Starmer, other senior royals and Second World War veterans.
It is the monarch’s first public appearance since Prince Harry said his father will not speak to him and he does not know how much longer his father has left.
Image: Crowds cheered members of the Ukrainian military. Pic: AP
Image: The Cenotaph on Whitehall is draped in the Union flag. Pic: PA
But a Palace aide insisted the Royal Family were “fully focused” on VE Day events after Harry’s shock BBC interview after losing a legal challenge over his security arrangements on Friday.
The King and Queen were said to be “looking forward” to the week’s commemorations and hoped “nothing will detract or distract” from celebrating.
Image: Members of the Household Cavalry Mounted Regiment pass down The Mall. Pic: AP
Image: Members of the public make their way down The Mall
Prince Louis fiddled with his hair in the breezy conditions, while Kate sat next to veteran Bernard Morgan, who earlier appeared to show her some vintage photographs.
Monday is the first of four days of commemorations of the moment then prime minister Sir Winston declared that all German forces had surrendered at 3pm on 8 May 1945.
Image: Thousands of people lined the streets. Pic: AP
Image: A young boy on the Mall
Image: People line the Mall. Pic: AP
It marked the end of almost six years of war in Europe, in which 384,000 British soldiers and 70,000 civilians were killed, and sparked two days of joyous celebrations in London.
Sir Keir said in an open letter to veterans: “VE Day is a chance to acknowledge, again, that our debt to those who achieved it can never fully be repaid.”
Image: A street party in Seaford. Pic: Reuters
Along with the events in the capital, people are celebrating across the UK with street parties, tea parties, 1940s fancy dress-ups and gatherings on board Second World War ships.
The Palace of Westminster, the Shard, Lowther Castle in Penrith, Manchester Printworks, Cardiff Castle and Belfast City Hall are among hundreds of buildings which will be lit up from 9pm on Tuesday.
A new display of almost 30,000 ceramic poppies at the Tower of London will form another tribute.
On Thursday, a service at Westminster Abbey will begin with a national two-minute silence before Horse Guards Parade holds a live celebratory concert to round off the commemorations.
Churches and cathedrals across the country will ring their bells as a collective act of thanksgiving at 6.30pm, echoing the sounds that swept across the country in 1945, the Church of England said.
Pubs and bars have also been granted permission to stay open for longer to mark the anniversary two extra hours past 11pm.
The family of a 14-year-old boy who died in an industrial fire in Gateshead have described him as a “kind, caring and loving boy” who was “loved by all that met him”.
Northumbria Police said on Monday that two more 12-year-old boys had also been arrested and bailed.
Layton died at the scene at Fairfield industrial park on Friday evening.
In a statement, his family said: “From the minute he was born it was obvious the character he would turn out to be.
“Layton was your typical 14-year-old lad, a cheeky, happy lad. Despite his cheeky side Layton had an absolute heart of gold and would do anything for anyone.
“He was loved by all that met him, and it showed.
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“He was a family boy that loved his mam and sisters more than anything in the world.
“Layton, we love you more than any words can ever explain. You will be missed more than you’ll ever know. Our bright and beautiful boy.”
They added: “As a family we would like to say a massive thank you to all that helped in finding Layton.”
Image: The aftermath of the fire at Fairfield industrial park in Bill Quay, Gateshead
Detective Chief Inspector Louise Jenkins, from Northumbria Police, urged people not to use social media to speculate on the incident or name any of those arrested.
“Circulation of malicious communications is classed as a criminal offence and those who choose to be involved could face prosecution,” she warned.
“It’s also important to note that anyone suspected of a crime must not be named publicly for legal reasons and those who are under 18 have anonymity.
Anyone with information is asked to get in touch with Northumbria Police online or via 101.
Donald Trump’s plan to put a 100% tariff on films made outside the US could be “a knock-out blow” to the sector in the UK, a broadcasting union has said.
The president has said he will target films made elsewhere as part of his ongoing tariff war, to save what he has called the “dying” movie industry in the US.
In a post on his social media platform Truth Social, Mr Trump said he had authorised government departments to put a 100% tariff “on any and all movies coming into our country that are produced in foreign lands”, and described the issue as a “national security threat”.
Image: Donald Trump says the film industry in the US is ‘dying’. Pic: AP
Responding to his post, Philippa Childs, head of the Broadcasting, Entertainment, Communications and Theatre Union (BECTU), said such a move could seriously damage the UK film sector – which is “only just recovering” from the impact of the pandemic, when many productions were delayed or cancelled.
“The UK is a world leader in film and TV production, employing thousands of talented workers, and this is a key growth sector in the government’s industrial strategy,” she said.
“These tariffs, coming after COVID and the recent slowdown, could deal a knock-out blow to an industry that is only just recovering and will be really worrying news for tens of thousands of skilled freelancers who make films in the UK.”
Ms Childs called on the government to “move swiftly to defend this vital sector, and support the freelancers who power it, as a matter of essential national economic interest”.
Image: The industry has been hit by the Hollywood strikes in 2023, as well as the pandemic. Pic: gotpap/STAR MAX/IPx 2023/ AP
It is unclear how the tariff scheme would affect international productions, such as the upcoming Mission: Impossible – The Final Reckoning, which is filmed in the US as well as other countries around the world.
Much of the 2023 box office smash Barbie was filmed at the Warner Bros Leavesden studios, in Hertfordshire, as was Wonka and 2022 hit The Batman, while the vast majority of James Bond films were shot at Pinewood Studios, in Berkshire.
It was also unclear whether the duties will apply to films on streaming platforms as well as those that are released in cinemas.
Netflix shares were down 2.5% in early trading and Disney, Warner Bros Discovery and Universal-owner Comcast (which owns Sky News) fell between 0.7% and 1.7%.
The share prices of theatre operators Cinemark and IMAX were down 5.4% and 5.9%, respectively.
Kirsty Bell, chief executive of production company Goldfinch, said Mr Trump was “right to address the fact that there’s a decline in the entertainment sector” – but the issue is not foreign films taking precedence over domestic films.
“It’s that, firstly, films are cheaper to make overseas, because of lack of tax credits in certain places… the unions, the lower cost of labour, and buying budgets have been drastically reduced over two years, all driven by the change in viewing habits.”
She also highlighted that people aren’t going to the cinema as much and that the industry is “entirely changed” due to the rise of social media platforms and content creators.
“The answer is not tariffs if he’s trying to kick-start the industry in Hollywood,” she said. “It’s developing an ecosystem for film-making that is entirely different to what has been before. There’s seismic changes in how the entertainment industry is structured needing to happen.”
A government spokesperson said talks on an economic deal between the US and the UK were ongoing – “but we are not going to provide a running commentary on the details of live discussions or set any timelines because it is not in the national interest”.
The latest tariff announcement from Mr Trump is part of a wider crackdown on US imports.
US film and television production has been hampered in recent years, with setbacks from the Hollywood strikes of 2023 and the recent wildfires in the Los Angeles area, as well as the pandemic.
Last year, the UK government introduced the Independent Film Tax Credit, which allows productions costing up to £15m to benefit from an increased tax relief of 53%.