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A year ago, there was little holiday cheer at Affirm. The point-of-sale lender was confronting rising interest rates, recession fears and weakening consumer spending. Affirm shares ended 2022 down 90%, wiping out billions of dollars in market value.

Affirm investors are wrapping up 2023 in a much different mood.

The stock skyrocketed 430% in 2023, as of Wednesday’s close, outperforming all other U.S. tech companies valued at $5 billion or more. The next-best performer was Coinbase, which shot up 423% largely because of bitcoin’s rebound.

With the Federal Reserve setting the stage for interest rate cuts in the year ahead and more retailers signing onto Affirm’s buy now, pay later offerings, or BNPL, fear of a doomsday scenario for the company has faded. Shares of Affirm got a big boost in November after the company inked an expanded partnership with Amazon, and BNPL purchases hit an all-time high on Cyber Monday.

“The expectation was the consumer was going to be toast, unemployment was going to pick up and higher interest rates would destroy everything, and the exact opposite has happened on all fronts,” said Tom Hayes, chairman at Great Hill Capital, which doesn’t have a position in the stock. “So that’s why you have a scenario where Affirm can start to perform.”

Created in 2012 by PayPal co-founder Max Levchin, Affirm is competing with companies including Klarna, Block’s Afterpay and Zip in the burgeoning BNPL market. Shoppers who choose to pay with a BNPL service split their purchase into four or more installments typically over a period of three months to a year, without accruing compounding interest. The lenders make money from interest payments and by charging merchants fees to offer their lending services.

Retailers benefit by giving consumers another option for purchasing a skateboard, watch or a gift for a family member, and one that can come with less sticker shock, resulting in fewer abandoned carts.

Affirm’s run-up

Affirm made its public market debut on the Nasdaq in January 2021, as the Covid-19 pandemic was driving a surge in adoption of BNPL services. Shoppers flush with stimulus checks used the small loans when buying clothes, electronics and Peloton exercise bikes, which at one point accounted for 30% of Affirm’s revenue. Online storefronts rushed to add BNPL as an option at checkout.

But by early 2022, Affirm’s share price had fallen more than 60% from its 2021 peak. The rest of the year was just as gloomy as soaring interest rates made it more expensive for Affirm to borrow money to fund installment loans. In February 2023, Affirm cut 19% of its workforce, and executives said macro headwinds and “negative consumer sentiment” would likely persist for the remainder of the fiscal year.

Affirm shares soar on 'buy now, pay later' deal with Amazon

As it turns out, they were overly bearish.

Affirm shares started climbing higher in August after the company’s fiscal fourth-quarter earnings report. The company picked up new merchant deals in sectors beyond retail, such as travel, wireless, ticketing and health care. The stock has more than doubled in the fourth quarter, boosted by an announcement last week that Affirm would offer BNPL loans at Walmart‘s self-checkout kiosks.

Even with their dramatic bounce back, Affirm shares are about 70% below their high in November 2021.

Heading into 2024, BNPL lenders face cooling inflation and an optimistic interest rate environment.

Dan Dolev, managing director at Mizuho Securities, said Affirm is in a strong position to retain users. He pointed to new merchant deals and the expanding market for BNPL offerings in physical stores. Affirm says 16.9 million people have used its services, and the company counts more than 266,000 merchant partners.

Affirm is eyeing international expansion and has launched a debit card that lets customers pay upfront or in installments. Affirm announced at its investor day last month that it plans to introduce a spending account tied to its debit card that will allow for ATM access and direct deposit capability.

“The next year or two years are going to be something very different,” said Dolev, who has a buy rating on Affirm shares. “Now they’ve got the brand, and what are they going to do with it? They’re going to turn it into a full-fledged financial services firm.”

‘David against Goliath’

Hayes sees more cause for skepticism. He said Affirm faces an “uphill battle” competing with entrenched operators such as PayPal and Block, as well as credit card companies such as American Express, Citi and Chase that have jumped into installment loans.

“It’s David against Goliath, and Goliath is going to win,” Hayes said.

Hayes said Affirm is going down a similar path to online lender SoFi, trying to “have a thousand different projects, and say we’re as big as JPMorgan, but at the end of the day, it’s just simply not going to work.”

BNPL lenders also face heightened risk of users failing to make payments on time. A March report by the Consumer Financial Protection Bureau found BNPL users were on average more likely to have higher levels of credit card debt. BNPL borrowers also tend to have lower credit scores, the CFPB said, with an average score in the subprime range of 580 to 669.

The Affirm website home screen is displayed on a laptop in an arranged photograph taken in Little Falls, New Jersey, on Dec. 9, 2020.

Gabby Jones | Bloomberg | Getty Images

An Affirm spokesperson didn’t provide a comment for this story but pointed to past comments from company executives.

“As our network grows, our moats get deeper,” Levchin said at the company’s investor forum in November. “We get more data. We underwrite more transactions. We meet more people.”

Affirm’s defaults remain low by industry standards. Average delinquency rates for peers, such as LendingClub, SoFi, Upstart and OneMain Financial, increased from 5.7% to 6.3% between January and November, while Affirm’s delinquency rate fell from 2.8% to 2.6%, Jefferies analysts wrote in a report last month.

Affirm says it bases loan decisions on a variety of data points in addition to a user’s credit score.

“Our process involves looking at credit report data, but could also involve some Affirm-specific stuff, like what we know about the merchant and the thing they are about to sell you,” Levchin said in a release last year.

As BNPL adoption grows, regulators are keeping a close eye on the space. Last week, three U.S. senators penned a letter to the CFPB urging the agency to monitor the uptick in BNPL usage during the holidays, saying it could leave consumers overextended. The CFPB announced in September 2022 that it would subject BNPL to greater oversight, in line with credit card companies.

Wells Fargo issued a report earlier this month that described BNPL loans as “phantom debt” that may be lulling “consumers into a false security in which many small payments add up to one big problem.” As it stands today, the industry is “not a major problem for consumer spending yet,” Wells Fargo economists Tim Quinlan and Shannon Seery Grein wrote.

Since BNPL loans are not currently reported to major credit reporting agencies, they wrote, there is “no way to know when this phantom debt could create substantial problems for the consumer and the broader economy.”

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OpenAI is going big in India — here’s everything the ChatGPT developer is up to

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OpenAI is going big in India — here's everything the ChatGPT developer is up to

Open AI CEO Sam Altman speaks at the annual Snowflake Summit in San Francisco, California on June 02, 2025.

Justin Sullivan | Getty Images News | Getty Images

OpenAI is rapidly expanding its presence in India — one of the key markets for its flagship ChatGPT product.

India is an appealing destination for U.S. tech giants, with companies ranging from Google to Meta betting on its huge — and young — population over recent years.

OpenAI CEO Sam Altman visited the country in February this year and met with the country’s IT Minister Ashwini Vaishnaw to discuss collaboration. During the visit, Altman said India was OpenAI’s second-largest market by number of users.

He has subsequently said that AI adoption in India is “amazing to watch.”

“We love to see the explosion of creativity–india is outpacing the world,” he said on X earlier this year.

India is one of ChatGPT’s fastest-growing markets globally, Nick Patience, practice lead for AI at tech research and analysis firm Futurum Group, told CNBC. “OpenAI’s India focus is a strategic move to gain a competitive edge,” he added.

Here’s a rundown of how OpenAI is expanding in India.

ChatGPT explosion

ChatGPT, OpenAI’s core product, has seen strong growth in India. The app was downloaded 10.2 million times in India in August, a huge jump from the 2.5 million downloads seen during the same month last year, according to analytics firm Appfigures.

Since its launch, ChatGPT has 111 million downloads in India, ahead of its 80 million downloads in the U.S, Appfigures data shows.

Downloads do not necessarily equal daily or monthly users, but the figures emphasise OpenAI’s growth trajectory in the country.

The download numbers are also far ahead of rivals, including Google’s Gemini and Anthropic’s Claude. The closest challenger was Perplexity, Appfigures said, which had 6.4 million downloads in August.

India-specific product

ChatGPT Go launches in India: OpenAI must forge local partnerships to increase adoption

“It’s a classic wedge strategy to capture a price-sensitive market and build a user base that will be difficult for local players to dislodge later,” Futurum Group’s Patience said of the strategy.

Infrastructure and hiring

According to Bloomberg, OpenAI is scouting a location in India for a data center with at least 1-gigawatt capacity. The facility will be part of OpenAI’s Stargate-branded infrastructure push, Bloomberg said this week, although CNBC was unable to verify the report.

The ChatGPT developer said last month that it would open a local office in the market and is currently advertising three sales roles in India.

It also announced last month an education program in India that will include funding for research and provide half a million ChatGPT licenses for educators and students across the country.

India challenges

While India doesn’t have a home-grown artificial intelligence company as big as OpenAI, there are some challengers in the form of domestic startups, including Sarvam AI and Krutrim, and other American tech giants like Google and Meta.

Continued geopolitical tensions between the U.S. and India over trade, however, have the potential to cause complications if there’s any backlash from New Delhi against American tech firms.

OpenAI is also locked in a legal battle with Asian News International in India, which has accused the ChatGPT developer of using copyrighted material illegally. It’s a closely-watched case in the country for how copyright laws apply in the AI era.

“OpenAI’s success in India is not guaranteed and depends heavily on its ability to navigate these legal and political hurdles,” Futurum Group’s Patience said.

“While the Indian market is vast, its diversity in languages and user needs presents challenges. OpenAI’s ability to deliver a truly localized product and its long-term impact on India’s AI talent remain uncertain.”

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Waymo to begin testing at San Jose airport this fall

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Waymo to begin testing at San Jose airport this fall

Waymo partners with Uber to bring robotaxi service to Atlanta and Austin.

Uber Technologies Inc.

Alphabet’s Waymo unit will begin test-driving robotaxis at its first California-based airport, the company said Thursday.

The autonomous car unit has been cleared to begin testing driverless rides at the San José Mineta International Airport in San Jose, California, this fall. Waymo said it plans to offer paid rides at the airport later this year.

“With San José at the epicenter of the biggest sporting events of 2026, Waymo is an ideal mode of transportation that will help visitors move around the area smoothly and safely,” San José Mayor Matt Mahan said in a release.

The vehicles will pick up passengers at the Ground Transportation Centers in Terminal A or B and roll out to locations in Waymo’s San Francisco Bay Area service area, according to the release.

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Once fully operational, it will be the second international airport where the company has service.

In 2023, Waymo launched at Phoenix Sky Harbor International Airport, which has become the most popular Waymo destination in its Phoenix metropolitan service area, a Waymo spokesperson said Thursday.

Waymo has continued to expand its driverless, ride-hailing service across the U.S. after already launching commercial operations in Austin, Texas, as well as Atlanta, San Francisco, Phoenix and Los Angeles.

In March, Waymo expanded its service to include an additional 27 square miles of coverage around the San Francisco Bay Area, including Mountain View, Palo Alto and San Jose.

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Ex-Salesforce co-CEO Bret Taylor’s Sierra is the latest $10 billion AI startup

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Ex-Salesforce co-CEO Bret Taylor's Sierra is the latest  billion AI startup

Bret Taylor, chairman of the board of directors of OpenAI, attends the annual Allen and Co. Sun Valley Media and Technology Conference at the Sun Valley Resort in Sun Valley, Idaho, on July 8, 2025.

David A. Grogan | CNBC

Bret Taylor’s artificial intelligence startup Sierra has just joined an exclusive club: The company sports a new $10 billion valuation after raising $350 million in fresh capital.

Sierra is one of just a handful of AI startups, including OpenAI, Anthropic, xAI, Safe Superintelligence and Thinking Machines that are valued at or above $10 billion.

Investors are pouring money into this competitive group of companies in the hopes that they’ll eventually hit the public markets.

Taylor is the chairman of OpenAI’s board, and previously served as co-CEO of Salesforce alongside Marc Benioff. Taylor co-founded Sierra in 2023. The company builds and implements AI agents for customer service. AI agents can carry out tasks autonomously on behalf of their users.

Shares of Salesforce fell 5% Thursday after the company reported weak guidance and concerns lingered about how AI is affecting software companies.

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Sierra said its agents are already being used by “hundreds of millions of people” to help with tasks like refinancing homes, ordering lunch, delivering furniture, understanding insurance deductibles and fixing technology, among other things.

Greenoaks led Sierra’s latest funding round, the company said. Its valuation more than doubled from its most recent raise in October.

“We’re in this for the long term,” Sierra said in a blog post on Thursday.

The company said it will use its fresh funding to invest in its platform and focus on domestic and international expansion.

Sierra’s funding follows a flurry of other major AI raises in Silicon Valley. Earlier this week, Anthropic announced it had closed a $13 billion funding round at a $183 billion post-money valuation.

WATCH: Sierra co-founder Bret Taylor on AI agents’ role in an evolving global landscape

Sierra co-founder Bret Taylor on AI agents' role in an evolving global landscape

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