Sam Altman, CEO of OpenAI, at the Hope Global Forums annual meeting in Atlanta on Dec. 11, 2023.
Dustin Chambers | Bloomberg | Getty Images
OpenAI CEO Sam Altman has admitted that he was surprised by the popularity of ChatGPT, which was released as a research project a little more than a year ago. His team had spent an entire meeting debating whether it was worth even opening up the chatbot to the public.
As it turns out, OpenAI’s decision to launch ChatGPT in November 2022 became the defining moment for generative artificial intelligence and set the stage for a rush of investments and a mountain of new products and services in 2023.
Some form of generative AI has made its way into virtually every industry, from financial services to biomedical research. Some 95% of utility and energy companies are discussing using generative AI algorithms, according to a July survey.
To see the financial effect of the generative AI rush, you need only to look at Nvidia’s bottom line. The chipmaker’s graphics processing units, or GPUs, are at the heart of the large language models created by OpenAI as well as those from Alphabet, Meta and a growing crop of heavily funded startups all battling for a slice of the generative AI pie.
Through the first three quarters of 2023, Nvidia generated $17.5 billion in net income, up more than sixfold from a year earlier. Its stock price jumped 237% this year, far exceeding any other member of the S&P 500.
Generative AI quickly became the buzzy phrase for corporate earnings calls, as every company needed a narrative. Sometimes, the story was painful, such as when digital education company Chegg said in May that it was seeing a “significant spike in student interest in ChatGPT,” which appears to be “having an impact on our new customer growth rate.” The stock plunged 48% in one day following the warning.
Perhaps no company was less prepared for the generative AI boom than OpenAI itself. In November, Altman was suddenly ousted by the board for a dispute that reportedly had to do with his aggressive push to develop new commercial products at the expense of safety. However, Altman quickly returned to the helm after employees threatened to flee and large investors banded together to fight for his reinstatement.
The public spat included a reshuffling of OpenAI’s board and shined a bright light on the debate raging between AI skeptics and evangelists. While advances in generative AI showcase the potential for technology to unlock all sorts of business opportunities and efficiencies, fears of the algorithms’ perceived power gained equal resonance. Some of the real-life harms for minorities and vulnerable populations showed up in FTC proposals, wrongful arrests, contaminated datasets and more.
Here were some of the key areas for generative AI advancements in 2023:
The Anthropic website on a laptop arranged in New York on Aug. 15, 2023.
Gabby Jones | Bloomberg | Getty Images
Chatbots
ChatGPT opened up the floodgates for investments in chatbots, as it became clear how the input of a few words could produce more thorough and creative responses than ever before.
Nearly two months after launch, ChatGPT broke records as the fastest-growing consumer app in history — until Meta’s Threads dethroned it last summer. ChatGPT now has about 100 million weekly active users, along with more than 92% of Fortune 500 companies using the platform, according to OpenAI.
Earlier this year, Microsoft plunged an additional $10 billion in the company, making it the biggest AI investment of the year, according to PitchBook, and OpenAI is in talks to sell employee shares at a price that would suggest a valuation of $86 billion. According to Bloomberg, the company is in discussions to potentially raise capital at a valuation of $100 billion or more.
Google was caught off guard by ChatGPT’s success and responded by accelerating the public release of its Bard chatbot, powered by its LLM called LaMDA, which stands for Language Model for Dialogue Applications.
Google has been rolling out new Bard features, including integrations with Google Search and a YouTube extension, and recently released Gemini, the new and buzzy AI model to power Bard. Gemini’s launch this month involved a marketing blitz and controversy over an edited video promoting the model’s capabilities.
In addition to its internal investments, Google is one of many big names behind Anthropic, an AI startup that’s currently in talks to raise $750 million at a valuation of $18.4 billion. Founded by former OpenAI research executives, Anthropic is the developer of the chatbot Claude.
In July, Anthropic debuted Claude 2, and said it has the ability to summarize up to about 75,000 words, which could be the length of a book. Users can input large datasets and ask for summaries in the form of a memo, letter or story.
As a category, new generative AI chatbots have been used this year to answer questions about business strategy, as well as to design study guides, offer advice on salary negotiation and spark creative writing prompts. They’ve even assisted in writing wedding vows.
“It’s probably one of the most influential step function changes in technology that we’ve seen,” Jill Chase, investment partner at CapitalG Ventures, told CNBC. Chase said it’s up there with the dawn of the internet and the shift to mobile. “Things like that just open up people’s imaginations,” she said.
Academics and ethicists have voiced significant concerns about the technology’s tendency to fabricate information and to propagate bias. Still, it has quickly made its way into schools, online travel, the medical industry, digital advertising and beyond. Microsoft and IBM have invested increasing amounts in enterprise AI offerings, including development studios for companies to personalize the use of LLMs.
There are plenty of detractors.
Publishers, artists, writers and technologists have been pushed to pursue legal action against companies behind popular generative AI tools, out of concern that their creative content is being used as free training data. John Grisham, George R.R. Martin and other prominent authors sued OpenAI in September over alleged copyright infringement.
This photo taken on Jan. 31, 2023, shows an artificial intelligence manga artist, who goes by the name Rootport, wearing gloves to protect his identity, demonstrating how he produces AI manga during an interview with AFP in Tokyo.
Richard A. Brooks | Afp | Getty Images
Image and video generation
Generative AI for images and video emerged in 2022, due to powerful image generators such as OpenAI’s DALL-E 2, Stable Diffusion and Midjourney, and video-generation AI tools from Meta, Google and Amazon.
While interest in those technologies continues, progress has waned compared to chatbots, according to Brendan Burke, an analyst at PitchBook.
“Multimedia content generation has fallen behind language in the pace of progress,” Burke told CNBC. “The initial excitement with Stable Diffusion in 2022 exposed both the general interest but also the drawbacks of AI content generation. Progress has been incremental this year, yet still disappointing for the most sophisticated content creators.”
Meta’s Instagram recently debuted a feature that allows users to change the background of Stories posts using AI. Google and Amazon have incorporated generative AI tools into advertising technology to create more appealing marketing images.
Some industry leaders say the future of generative AI is “multimodal,” bringing the various mediums together.
“The world is multimodal,” Brad Lightcap, OpenAI’s operating chief, told CNBC in a recent interview. “If you think about the way we as humans process the world and engage with the world, we see things, we hear things, we say things. The world is much bigger than text. So to us, it always felt incomplete for text and code to be the single modalities, the single interfaces that we could have to how powerful these models are and what they can do.”
Agents and assistants
After the chatbot comes the agent.
It’s not just about getting sophisticated answers, but it’s also about using generative AI to be productive in completing tasks. That could be scheduling a group hangout by scanning everyone’s calendar to make sure there are no conflicts, booking travel and activities, buying presents for loved ones or doing a specific job function such as outbound sales.
Last month, OpenAI announced custom GPTs, or customized, niche versions of ChatGPT that users can personalize for getting travel recommendations, recipe help or startup advice. However, the company chose to delay the release of the platform that would popularize different use cases — the “GPT store” — until next year.
One type of AI assistant that has gained popularity is for coding. Take, for example, Microsoft’s GitHub coding repository. GitHub CEO Thomas Dohmke wrote in a blog post earlier this year that an average of 46% of all code on GitHub, “across all programming languages,” was AI generated.
Last month, GitHub introduced a more expensive version of its Copilot assistant that can explain and provide recommendations about internal source code.
“Copilot, when it started at the very beginning, was thought to be a tool that could help developers write docs,” Kyle Daigle, GitHub’s chief operating officer, told CNBC in an interview. In the past year, he said, the company has expanded the technology, looking for more places “to help developers collaborate and work together and solve problems outside of just the code.”
But PitchBook’s Burke said coding assistants are in their very early days and currently can only do “a small part” of a developer’s work. That’s true in the broader world, he said.
“Users have found how little AI can do for them this year,” he said. “AI knows a lot, but it can’t do a lot yet. We’re still far away from AI truly being able to do the complex tasks that people are used to doing in their personal lives and at work. That has been shown by the struggles of AI agents this year.”
Nvidia CEO Jensen Huang speaks at the Supermicro keynote presentation during the Computex conference in Taipei on June 1, 2023.
Overall, 2023 was a big year for consumer excitement surrounding generative AI and for adoption of a few popular products. But business success stories have been few and far between.
“It was an especially transformative year from a consumer perspective where AI became much more tangible than before,” Grace Isford, a partner at Lux Capital, said in an interview. “AI is nothing new, but the awareness — and in turn, the adoption — has skyrocketed. Many more hackers and builders are leveraging the technology and the really exciting advancements into products.”
CapitalG’s Chase said the consumer fascination with the space has allowed people to “see what was possible” in AI, allowing for a “cake tasting” of sorts and a teasing of the imagination.
Early in the year, people “extrapolated out early exploration of that technology into lasting and enduring use cases,” Chase said. She added that there hasn’t been a straight line from early adoption and widespread use of one or two products to mainstream popularity. Companies and developers are now going back to doing research and development to “build the right infrastructure and tooling” that can hopefully lead to mass adoption.
“I think that will happen over the next year,” she said. “I think some people thought it would happen this year.”
In 2023, it’s clear that the overwhelming beneficiary from all the hype was Nvidia. The challenge for the coming year and beyond is for businesses to show that their hefty spending on those advanced GPUs and the models they power can lead to the development of products that allow more companies to share in the wealth.
“I thought that the excitement at the end of last year would quickly translate into enterprise adoption, but the reality is that very few companies have launched generative AI applications into production and experiments aren’t quickly translating into reliable applications,” Burke said. “We’re still looking at an outlook where companies may not widely deploy products until later next year or even the following year.”
Jonathan Swerdlin, co-founder and CEO of Function Health.
Courtesy of Function Health.
Blood testing startup Function Health on Monday announced the acquisition of full-body MRI scanning company Ezra and launched a new, 22-minute scan for $499.
Function offers a $499 annual subscription where members complete more than 160 blood tests and track their results over time. The company said adding Ezra’s scanning technology to its platform will allow its users to screen for more conditions and access a more complete picture of their health.
“It makes so much sense,” Jonathan Swerdlin, the co-founder and CEO of Function, said in an interview. “What labs aren’t covering, scans can see, and what scans couldn’t touch on, labs cover.”
Function and Ezra declined to disclose the financial details of the acquisition.
Before Monday’s announcement, Ezra’s cheapest offering was a 30-minute scan that cost participants $1,495.
Ezra, founded in 2018, offers a range of full-body MRI scans that can help patients detect cancer and other conditions. The company partners with existing imaging facilities across more than 70 locations in the U.S., according to its website.
Full-body MRI scans have surged in popularity in recent years after celebrities like Kim Kardashian began posting about them on social media. Medical experts have mixed feelings about the screenings, in part because they’re expensive, can result in unnecessary care and can cause patients to worry.
More CNBC health coverage
Ezra’s primary competitor is Prenuvo, another full-body MRI scanning startup. In February, Prenuvo announced that it closed a $120 million funding round, and it also launched a new blood test to provide insights into patients’ hormonal, cardiovascular, metabolic and immune health.
Ezra has raised a total of $44 million from investors, while Function has raised a total of $53 million as of June 2024. Function is reportedly seeking more than $200 million in fresh capital at a valuation of around $2 billion, according to a February report from Bloomberg.
Emi Gal, the founder and CEO of Ezra, said he has known Function’s Swerdlin for years, and that the two began chatting last year about potentially collaborating through a commercial partnership. Over time, though, he said it became clear that an acquisition ultimately made more sense.
“I’m pinching myself,” Gal said in an interview. “This is just a phenomenal outcome.”
The company was able to shorten its new scan time to 22 minutes by leveraging artificial intelligence that was cleared by the U.S. Food and Drug Administration in January, Gal said. The AI, as well as Function’s “financial prowess,” helped reduce the price of the scan to $499, he added.
The new 22-minute scan will be available to Function members starting on Monday. Function does not publicly disclose how many patients subscribe to its platform, but Swerdlin said it’s in the “hundreds of thousands.”
Dr. Mark Hyman, co-founder and the chief medical officer of Function, said acquiring Ezra was a natural part of Function’s evolution.
“What used to be the domain of the wealthy is now accessible to everybody, including comprehensive imaging,” Hyman said in an interview. “It truly makes a difference for people and saves lives.”
Hinge Health co-founders Gabriel Mecklenburg (left) and Daniel Perez (right).
Courtesy of Hinge Health
At digital physical therapy startup Hinge Health, CEO Daniel Perez used to recognize hard-working employees with the “Cockroach Award,” a distinction that brought with it a “cockroach squad” t-shirt and a cash payout.
References to the insect were abundant at the company’s old headquarters in London, where a picture of a cockroach was prominently displayed on the wall. For much of Hinge’s 10-year history, the cockroach was the unofficial mascot. Staffers named it Flossy after the viral dance move “the floss.”
Perez relishes the symbolism. In his determination to build a company that will push through adversity, he’s encouraged employees to think of themselves like cockroaches, due to the creature’s grimy resilience and noted ability to survive harsh conditions.
“It was the identity of every individual in the company,” said Joshua Sturm, a vice president at Hinge from 2019 to 2024 and now chief revenue officer at cancer prevention startup Color Health. “We are all in this together, and no matter what happens, we are going to survive together.”
Perez and his 1,400-person workforce now face the ultimate test of their mettle. Hinge, which moved from London to San Francisco in 2017, is trying to go public at a time of such extreme economic uncertainty and market volatility that several companies, including online lender Klarna and ticket marketplace StubHub, have delayed their long-awaited IPOs.
Hinge filed its prospectus on March 10, announcing plans to trade on the New York Stock Exchange under the ticker symbol “HNGE.” Three weeks later, President Donald Trump announced a sweeping tariff policy that plunged U.S. markets into turmoil after tariff concerns had already pushed the Nasdaq to its worst quarter since 2022.
But Hinge. led by its 39-year old co-founder and CEO, appears determined to power through the chaos. Hinge declined to comment or make Perez available for an interview.
Going public was already going to be a risky endeavor for Hinge. The IPO market has been mostly dormant since late 2021, when soaring inflation and rising interest rates pushed investors out of risky assets. Within digital health, it’s been almost completely dead.
Health-tech companies have struggled to adapt to a more muted growth environment following the Covid pandemic, and many once promising business models haven’t panned out as planned.
The starkest example is virtual health company Teladoc, which has a market cap of just over $1 billion less than five years after buying digital health provider Livongo in a deal that valued the combined companies at $37 billion. Teladoc’s BetterHelp mental health unit has been a particularly troublesome business as paying users dropped off in the years following the pandemic.
Over time, Hinge’s Cockroach Award transitioned from a monthly prize to a quarterly distinction. The company phased it out entirely about a year ago in preparation for its next public-facing chapter, but the survive-at-all-costs mentality persists, according to current employees. Now, staffers are recognized with the “Movers Awards,” a nod to the company’s focus on movement.
“We have many decades of work ahead,” Perez wrote in a letter to investors in March. “We hope you join us on this journey.”
CNBC spoke to 13 current and former Hinge employees, investors, and people close to Perez for this story, some of whom asked not to be named in order to provide candid commentary.
‘I gave him terrible advice’
Hinge uses software to help patients treat acute musculoskeletal injuries, chronic pain and carry out post-surgery rehabilitation remotely. Large employers like Target and Morgan Stanley cover the costs so their employees can access Hinge’s app-based virtual physical therapy, as well as its wearable electrical nerve stimulation device called Enso.
The company says its technology can help users manage pain, cut down health-care costs and reduce the need for surgery and opioids. Revenue increased 33% to $390.4 million last year, while its net loss narrowed to $11.9 million from $108.1 million a year earlier, according to the prospectus.
Hinge’s roster of clients expanded by 36% last year to 2,256, and the number of individual members jumped 44% to over 532,300, the filing said.
Hinge has raised more than $1 billion from investors including Tiger Global Management and Coatue Management, and it boasted a $6.2 billion valuation as of October 2021, the last time the company raised outside funding. The biggest institutional shareholders are venture firms Insight Partners and Atomico, which own 19% and 15% of the stock, respectively, according to the filing.
Daniel Perez, CEO of Hinge Health
Courtesy: Hinge Health
Perez and Gabriel Mecklenburg, Hinge’s executive chairman, started the company in 2014. The pair met while they were both pursuing PhDs in the U.K. — Perez at the University of Oxford and Mecklenburg at Imperial College London. They were distracted students, according to Perez’s twin brother, David.
By the time they launched Hinge, Perez and Mecklenburg had already co-founded two other ventures together. One was the Oxbridge Biotech Roundtable, an organization that connected academics and industry experts. The other was Marblar, which worked to commercialize academic intellectual property.
Perez took a leave of absence from Oxford while working on Marblar and never returned. His brother wasn’t a fan of the decision initially.
“I gave him terrible advice,” said David Perez, a graduate of Yale Law School and partner at Perkins Coie in Seattle. “I was like, ‘I think you’re an idiot, I think you should focus on your PhD. Only an idiot would not finish a PhD at Oxford.'”
The twins have two older siblings. Their mother immigrated from Cuba in 1968, followed 12 years later by their father. Their parents met in Miami, got married after just three dates, and are still together after more than 40 years.
The family moved from Miami to Salt Lake City, Utah, in 1990. Perez’s mother was a substitute teacher and his father worked at restaurants as a dishwasher and busboy. David Perez said their father “worked around the clock” and used to call out orders in his sleep.
“It wasn’t a lot of money, I think combined they made about $19,000 a year,” David Perez said. “But they stitched it together and raised four kids.”
The twin boys were competitive, particularly when it came to academics and playing basketball in the driveway. David said his brother got “great grades” and always had an inclination toward science and medicine, graduating from high school at age 16 and then starting college at Westminster University, a small liberal arts school in Utah.
“I swear,” David Perez said, “there were times where the only punishment that my mom could issue that would have the sting was restricting our ability to do homework.”
Hit by a car
Perez was a student in the Honors College at Westminster, and he graduated with a degree in biology. Richard Badenhausen, dean of the Honors College, described Perez as an independent thinker and an ambitious student, especially for his age.
“He didn’t care too much what people thought about him, which is a strength in my book,” Badenhausen said in an interview.
When Perez was 13, he was hit by a car. He broke an arm and a leg, and had to be airlifted to a nearby hospital. After three surgeries and 12 months of rehab, he had a newfound interest in orthopedics and physical therapy.
Mecklenburg had a serious injury of his own, tearing his anterior cruciate ligament (ACL) during a judo match, which also required a year of rehab, according to Hinge’s website.
One day in October 2014, the pair put their heads together and outlined the tools they wished were available while undergoing physical therapy. Musculoskeletal conditions affect as many as 1.7 billion people worldwide, according to Hinge’s prospectus, so there was no shortage of opportunities.
They had the early concept of Hinge within hours and a prototype ready by December of that year.
In Hinge’s early days, Perez and Mecklenburg would meet every Saturday morning to talk shop. Now, as they’ve aged and started families, they meet on Wednesday nights, according to colleagues. Perez welcomed his first child with his wife late last year.
“Seeing the growth over the last six, seven, eight years has just been unbelievable,” said Jon Reynolds, a tech founder who contributed to Hinge’s seed funding round. “That comes down to the quality of Dan and Gabriel as leaders. They complement each other really well, and they’ve obviously got that mutual respect.”
Perez is a hands-on CEO who expects a lot from his staff.
He’s direct, detail-oriented, opinionated, competitive and can be intense, according to current and former employees. But he’s committed to the mission and the wellbeing of his employees, they said.
“He’s one of those rare founder CEOs who I think can go all the way,” said Paul Kruszewski, a former Hinge employee who joined the company after it acquired his Canadian computer vision startup, Wrnch, in 2021.
Hinge Health’s Enso product.
Courtesy: Hinge Health
Employees say Perez is a voracious reader, often finishing two to four books a month. That includes books about business and leadership, an important source of information given that Hinge was his first real job. He’s a fan of “The Innovator’s Prescription,” by Clayton Christensen and others, “Crossing the Chasm,” by Geoffrey Moore and “The Long Fix,” by Dr. Vivian Lee.
He also likes his staffers to read. Executives will often prepare to discuss chapters from a book in their meetings.
“I’d come home and there’d be a package from Dan, and it’s a book,” said Sturm, who led partnerships and new market development at Hinge. “That was just the norm.”
Sturm, who has worked in the health-care and benefits space for around 30 years, said Hinge was very deliberate with hiring, so there wasn’t a lot of turnover among senior executives. He said Hinge’s recruitment process was the hardest he’s ever experienced.
Another “Dan-ism,” as Sturm called it, is Hinge’s philosophy around writing. Perez has employees write memos, typically up to six pages long, instead of preparing slide decks or other materials ahead of meetings. Perez was inspired by a similar practice at Amazon, according to current and former employees, and sees it as a way to force employees to think through what they want to say instead of hiding behind bullet points.
Hinge’s memo culture can be an adjustment, particularly for new employees. Sturm said he thought the practice was “insane” at first, but ultimately came to appreciate it and said it improved his pitches.
“When you sort of sit back, you go, ‘You know actually, he wasn’t wrong,'” Sturm said.
Hinge has come a long way since venture firm Atomico led the $8 million Series A investment in 2017. The London-based firm said in a blog post at the time that it was “extremely impressed by Daniel and Gabriel, and their determination to tackle a big problem in society.”
Carolina Brochado led the round, though she left Atomico a year later and now works at investment firm EQT Group. She said that getting Hinge to the brink of an IPO was a “one in a million chance,” but noted that the company has managed to build a sizable business in digital health despite having so many odds stacked against it.
“Lots of learnings along the way, of course, like a big tech correction in the middle,” Brochado said in an interview. “But it really is one of those rare examples of just an enormous market that was under penetrated.”
For David Perez, whose firm now serves as Hinge’s outside counsel, watching the startup grow has been “fascinating,” he said.
“I’m a partner at a major law firm,” he said, “and I am only the second most successful twin. But I think I’m okay with that.”
Bringing nearly 20 years of global experience at Amazon, Nader Kabbani is joining the executive leadership team to help the company further innovate on the delivery of affordable, seamless personalized care in the U.S. and globally.
Courtesy: Hims & Hers
Hims & Hers Health on Monday announced Nader Kabbani, a former Amazon executive who helped establish many of its health-care offerings, will join the telehealth company as its chief operations officer.
Kabbani spent nearly 20 years at Amazon, where he oversaw the launch of Amazon Pharmacy, the company’s acquisition of PillPack and its global Covid-19 Vaccination Task Force. He also helped stand up Amazon Kindle, Amazon Logistics, Amazon Music and Prime Video services.
Hims & Hers offers a range of direct-to-consumer treatments for conditions like erectile dysfunction and hair loss. The company, which saw revenue increase by 69% last year, said Kabbani will help the company continue to grow and scale.
“Nader’s experience scaling operations at the highest level makes him uniquely qualified to help us build the future of healthcare,” Hims and Hers CEO Andrew Dudum said in a statement.
In addition to his experience at Amazon, Kabbani also held executive leadership roles at the supply chain logistics company Flexport and the warehouse automation company Symbotic.
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Hims & Hers shares over six months.
Hims & Hers shares had a volatile start to the year, notching several double digit moves over the last few months. Investors have been paying close attention to the company’s weight loss offering, which was thrown into question after the U.S. Food and Drug Administration announced changes to the medication supply environment earlier this year.
Shares of the company closed up 23% on April 29, for instance, after Novo Nordisk said it would offer its weight loss drug Wegovy through telehealth providers like Hims & Hers.
The stock was down more than 1% on Monday but was up more than 70% year to date.
Hims & Hers is slated to report earnings after market close.