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The chief executive of McDonald’s has revealed the company has suffered a “meaningful business impact” following controversy surrounding the Israel-Hamas war.

Chris Kempczinski said the fast-food giant had been negatively affected in both Middle Eastern markets and “some outside the region” following calls for a boycott of the chain.

It comes after a row in October when McDonald’s Israel announced it had donated thousands of free meals to Israel Defence Forces (IDF) troops involved in the conflict.

The move sparked a furious backlash from critics of Israel’s military action in Gaza, including calls from some for a consumer boycott.

McDonald’s franchises in Saudi Arabia, Oman, Kuwait, the United Arab Emirates, Jordan, and Turkey also issued statements distancing themselves from the move, with many of them pledging aid to Gaza.

At the time, sources at the company’s US headquarters were keen to keep out of the controversy by stressing its franchises were independent businesses licensed under the McDonald’s brand.

Writing on Linkedin on Thursday, Mr Kempczinski blamed both the war and “associated misinformation”, saying: “We abhor violence of any kind and firmly stand against hate speech, and we will always proudly open our doors to everyone.”

He added: “I also recognise that several markets in the Middle East and some outside the region are experiencing a meaningful business impact due to the war and associated misinformation that is affecting brands like McDonald’s.

“This is disheartening and ill-founded. In every country where we operate, including in Muslim countries, McDonald’s is proudly represented by local owner operators who work tirelessly to serve and support their communities while employing thousands of their fellow citizens.

“That local community connection is the genius of the McDonald’s System.”

Mr Kempczinski did not go into details of how the company had been affected.

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However, last month McDonald’s Malaysia blamed a boycott from pro-Palestinian activists for a dip in its profits, which it said had resulted in closures and job cuts.

It came as the company announced legal action against Malaysia’s Boycott, Divestment and Sanctions campaign over social media posts which urged consumers to avoid the fast-food chain over Israel’s “genocidal war”.

In October, McDonald’s Israel also hit out at “false information” as it denied on social media that it had been supporting Palestinian organisations.

It wrote on social media that more than 100,000 meals had been given to “all those who are involved in the defence of the state, hospitals, and surrounding areas”.

As well as boycott calls, McDonald’s has also been hit by protests, while live rodents were thrown into at least two McDonald’s branches in Birmingham in incidents apparently linked to the row.

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Red Sea crisis hits high street brands

According to figures from 2022, McDonald’s franchised and operated more than 40,000 branches in over 100 countries, reporting a total annual revenue of $23bn (£18bn) for the year.

The fast-food firm is among a string of companies to be hit by controversy related to the war, including cosmetics retailer Lush and clothing chain Zara.

The conflict has also had an impact on shipping in the Red Sea following attacks by Houthi rebels in Yemen.

It comes after around 1,200 people were killed when Hamas attacked Israel on 7 October, according to the country’s officials.

Since then more than 22,400 people have been killed by Israeli forces in Gaza, according to its Hamas-run health ministry, amounting to almost 1% of the region’s population of 2.3 million.

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Supermarket spreadable matches Lurpak in taste test | Sign up to Money newsletter

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Supermarket spreadable matches Lurpak in taste test | Sign up to Money newsletter

Sky News has launched a free Money newsletter – bringing the kind of content you enjoy in the Money blog directly to your inbox.

Each Friday, subscribers get exclusive money-saving tips and features from the team behind the award-winning Money blog, which is read by millions of Britons every month.

Sign up today, and this week you’ll find the following in the newsletter:

  • The free £2,000 that 800,000 parents aren’t claiming
  • Our Verdict: Our blind tasters put spreadable butter to the test – and a cheaper supermarket version comes joint top with a big name
  • And we outline the best deals available in five key areas for your household budget

So join our growing Money community – and thanks to the thousands of you who already have.

What to expect each week

The newsletter is your essential personal finance companion, with digestible information to help you make smarter decisions on your savings, mortgages, holiday money and much more.

As a subscriber, you get additional exclusive content that goes beyond the blog.

At a time when the global economy faces so much uncertainty, we have analysis from our trusted economics teams on the big stories that affect the cash in your pocket.

You also get first looks at popular features such as Money Problem, Cheap Eats, What It’s Really Like To Be A and our weekend Long Read.

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John Lewis blames budget tax hikes for deeper loss

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John Lewis blames budget tax hikes for deeper loss

The John Lewis Partnership (JLP) has blamed budget tax hikes for a deeper half-year loss.

The UK’s largest employee-owned business, which owns John Lewis department stores and Waitrose supermarkets, reported a headline loss before tax and exceptional items of £34m for the six months to 26 July.

That compared to a £5m loss in the same period last year. The higher figure was reached despite a 4% rise in group sales to £6.2bn.

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“This result was significantly impacted by costs not present in the equivalent prior period”, the partnership explained, “including £29m of costs for the new Extended Producer Responsibility (EPR) packaging levy (where we took the full annual cost in our first half results), alongside higher National Insurance Contributions (NICs)”.

JLP said the loss figure also reflected additional investment in its systems and growth-led teams.

On a bottom line basis, the losses stood at £88m – up from £30m – as some exceptional costs associated with the group’s turnaround and some non-cash impairments were included.

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JLP insisted it was on track to grow profitability in the core second half of its financial year, despite a “challenging” macroeconomic environment, as both operations were outperforming in their respective markets.

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The company cited benefits from its investment, which hit £191m over the six months, have been prioritised over partner bonuses during several years of recovery for the group that have seen underperforming department stores closed and jobs lost.

Jason Tarry, the former Tesco executive who has chaired the partnership for a year, said the outlook was positive despite consumer confidence remaining subdued.

“Our clear focus on accelerating investment in our customers and our brands is working: more customers are shopping with us, driving sales, and helping Waitrose and John Lewis outperform their markets”, he said.

“We achieved our highest recorded levels of positive customer satisfaction, a testament to the great service of our partners.

“The investments we are making, combined with our plans for peak trading, provide a strong foundation for the remainder of the year.

“While we are reporting a loss in the first half, we’re well positioned to deliver full-year profit growth, which we’ll continue to invest in our customers and partners.”

Market analysts have cautioned that the sales figures are likely to have been flattered by the disruption to trading at rival M&S, which suffered a cyber attack in April.

But Robyn Duffy, consumer markets senior analyst at RSM UK, said of the sales uplift: “Waitrose’s performance has been a key driver, benefiting from a renewed focus on its food proposition, including a greater emphasis on lower prices and a more effective adoption of technology to improve the customer experience.

“Meanwhile, the John Lewis retail arm is successfully drawing in customers through a combination of revitalised physical stores, a focus on meaningful brand partnerships, and the reintroduction of its Never Knowingly Undersold price matching strategy.”

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Jaguar Land Rover cyber attack: ‘Some data affected’, carmaker reveals

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Jaguar Land Rover cyber attack: 'Some data affected', carmaker reveals

Jaguar Land Rover (JLR) says it now believes that “some data has been affected” in the cyber attack on the company last week.

The British car maker shut down operations when it spotted the attack last Tuesday, and its staff have been told to stay at home since.

Sky News understands it will now be at least Monday next week before production staff can return to their jobs.

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In an update on Wednesday, a spokesperson said: “Since we became aware of the cyber incident, we have been working around the clock, alongside third-party cybersecurity specialists, to restart our global applications in a controlled and safe manner.

“As a result of our ongoing investigation, we now believe that some data has been affected and we are informing the relevant regulators. Our forensic investigation continues at pace and we will contact anyone as appropriate if we find that their data has been impacted.”

It was not yet clear exactly what data had been accessed.

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“We are very sorry for the continued disruption this incident is causing and we will continue to update as the investigation progresses,” the person concluded.

The incident is hurting not only output at JLR but wider internal systems and harming its supply chain.

JLR says partner retail operations, including service and sales, are not affected.

It is aiming to brief MPs whose constituencies contain production sites at a meeting on Friday.

Hacking group Scattered Spider claimed responsibility for the attack soon after it was made public.

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It was the ransomware group blamed for disruption to British retailers earlier this year.

M&S has put a £300m cost on the hit to its business but expects the final figure to fall substantially thanks to insurance policy payouts.

Four people have been arrested and bailed in connection with the April attacks.

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