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The energy regulator has warned suppliers over their conduct as a temporary ban on the forced installation of prepayment meters ends.

Ofgem said on Monday that it was allowing EDF, Octopus and Scottish Power to resume “involuntary” ‘Pay as you Go’ meter installations.

That was because the three firms had met conditions to restart the controversial practice.

It was outlawed by the watchdog industry-wide in February last year following an investigation that revealed how debt collectors had forced their way into the homes of vulnerable customers to install prepayment meters.

They can be fitted when a household is in debt and mean that energy is cut off if no up-front payments are made.

Charges for gas and electricity are typically higher for these customers than those who pay by direct debit.

Last year, Ofgem increased the requirements that suppliers must meet to help prevent more direct debit customers from being forcibly moved to pay-as-you-go.

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These demand greater communication with struggling households. Prepayment meters cannot be fitted in the homes of people aged over 75 with no support in their house or in homes with children under two-years-old.

Prepayment meter being force fitted
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Involuntary prepayment meter installations were stopped after a backlash against the treatment of vulnerable customers

The new criteria also includes a demand that at least 10 attempts to contact a customer be made before any forced installation is considered.

To meet the conditions, firms must have completed several steps laid out by Ofgem such as audits of installations to date and offers of any appropriate compensation to households wrongfully treated.

The number of indebted homes has risen sharply as gas and electricity bills hit record levels, largely as a result of surging wholesale costs exacerbated by Russia’s war in Ukraine.

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Tory MP to quit over new energy bill

An additional 600,000 homes were on prepayment meters last year when the cost of living crisis peaked.

Ofgem’s new code, which is tied to a supplier’s operating licence, means they must be proactive when customers clearly need help.

Director general for markets, Tim Jarvis, said: “Protecting consumers is our number one priority.

“We’ve made clear that suppliers must exhaust all other options before considering forced installation of a prepayment meter, and consumers can help themselves by reaching out to their supplier as soon as possible if they think they won’t be able to pay their bill, so payment options can be discussed.

“Our rules on when, and how, a prepayment meter can be installed are clear and we won’t hesitate to take action if suppliers act irresponsibly.

“While nobody wants to see the practices uncovered last year repeated, we also know that allowing households to build up unsustainable amounts of debt isn’t the right thing to do either.

“Many households value the control that these pay-as-you-go meters offer over bills and how they can help with budgeting, and suppliers must also be able to recover debt to make sure those costs don’t end up on everyone else’s bills.”

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Bank of England rate cut to 3.75% following fall in inflation

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Bank of England rate cut to 3.75% following fall in inflation

The Bank of England has cut interest rates from 4% to 3.75%, its sixth cut since last summer.

The decision follows a bigger-than-expected fall in the consumer price index rate of inflation in data released this week. While inflation is still above the Bank‘s 2% target, the fall to 3.2% helped swing today’s decision, with five of the Bank’s nine-member monetary policy committee (MPC) voting for a cut.

The governor, Andrew Bailey, who had voted to leave rates on hold in November pending more data on inflation, shifted his vote this time around.

Money latest: What interest rate decision means for you

“We’ve passed the recent peak in inflation and it has continued to fall,” he said, “so we have cut interest rates for the sixth time, to 3.75 per cent, today. We still think rates are on a gradual path downward. But with every cut we make, how much further we go becomes a closer call.”

The decision will mean those with floating rate mortgages should immediately see a reduction in their monthly repayments – and some lenders are now reducing fixed-rate deals to 3.5% or below.

The Bank also gave its first full assessment of the economic impact of last month’s budget. It said the budget, which included measures to reduce energy bills and freeze fuel duty, should help push inflation half a percentage point lower next year.

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Better news on cost of living

That would mean CPI inflation would drop to close to the Bank’s 2% target as soon as the second quarter of 2026, nearly a year earlier than it originally expected.

However, the Bank also warned that growth remained weak. It said it expected gross domestic product to flatline in the fourth quarter of the year.


UK economy shrinks again – was budget build-up partly to blame?

Since the decision was a narrow one, with four members of the MPC voting against the cut, some investors might judge that the Bank remains finely balanced on future decisions. Right now investors expect another cut by the end of next spring and, possibly, another one thereafter.

But whether rates eventually settle at 3.5% or 3.25% – or even lower – remains a matter of debate.

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Interest rate cut brings Christmas cheer but there’s good reason for caution ahead

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Interest rate cut brings Christmas cheer but there's good reason for caution ahead

The economy may be stuttering, unemployment may be rising, inflation may be above target. But even so, the Bank of England delivered mortgage payers some welcome Christmas cheer on Thursday.

The quarter percentage point cut in interest rates was far from a surprise – the vast majority of economists and investors had expected the Bank to cut rates down from 4% to 3.75%. But even so, for those still struggling with the cost of living, the decision will help lighten the load through the winter months.

And, if the pricing in financial markets is anything to go by, there will be more cuts to come next year with one or maybe two more cuts priced in by investors.

Money latest: What interest rate decision means for you

There was Christmas cheer, too, for the chancellor, as the Bank revealed that it expected the measures in her budget to reduce inflation by half a percentage point next year, thanks largely to her measures to reduce energy bills and freeze fuel duty.

This is a hefty reduction – and means that far from having to wait until 2027 to see inflation come down to its 2% target, the Bank thinks the target will be hit as soon as next year. In short, the Bank has offered its seal of approval to Rachel Reeves, who said repeatedly that she was hoping to craft a non-inflationary budget.

However, deeper questions still remain. To what extent is Britain’s low inflation a good news story – the fruit of clever monetary and fiscal policy – or something else? For there are some who worry that instead it bears all the hallmarks of economic slowdown. The slower the economy is growing, the less people spend and the lower inflation goes. And the Bank said it expected economic growth to drop to zero in the final quarter of the year.

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November: Bank governor’s message on rates

There are also suspicions inside the Bank that one of the consequences of Donald Trump’s trade war is that cheap imports from China, that would previously have flowed into the US, might be diverted to Europe. That would, on the one hand, push down consumer prices. However, it also risks pushing European manufacturers into the red as they struggle to compete.

On the other hand, there’s a deeper worry that, having experienced high inflation for quite a few years, consumers are now so used to it that they might “bake” higher inflation into their personal mental maps. That could, in turn, mean they push for bigger annual wage increases, which in turn pushes inflation even higher. In short, the question as to whether the inflation genie is still out of the bottle remains.

Finally, there’s the question about whether the trade war is a signal of something bigger: the end of the decades-long period of uber-globalisation. If it becomes more expensive to transport goods around the world, that implies that everything could gradually become more expensive.

Still, for the time being, the Bank has delivered its last piece of analysis and policymaking before the end of the year. And, for the most part, it’s a set of measures and analysis that most people will be cheered by.

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Vodafone sets date to meet MPs over franchisee scandal

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Vodafone sets date to meet MPs over franchisee scandal

Executives at Vodafone will next month meet parliamentarians amid growing scrutiny of its treatment of dozens of its retail franchisees, which a prominent MP said possessed “uncomfortable echoes of the Post Office [Horizon IT] scandal”.

Sky News understands that senior executives from the FTSE-100 telecoms giant will hold talks with MPs, including the Reform deputy leader Richard Tice, on 21 January to discuss the escalating row.

The meeting, which MPs had been pursuing for several weeks, will come weeks after ministers indicated they were prepared to review the legal structure of franchise agreements in Britain.

Money latest: How low could mortgage rates go?

A group of 62 Vodafone retail franchisees brought a High Court claim last year, alleging that the company had “unjustly enriched” itself by cutting sales commissions paid to the small business owners who ran its stores in 2020.

The Guardian reported allegations this week that a number of those affected had committed suicide or attempted to take their own lives.

In September, Vodafone began proposing financial settlements to some of the group of former franchisees.

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Mr Tice, whose engagement on the issue was triggered by the plight of one of his constituents, said in a statement on Thursday: “Vodafone’s behaviour in this case has uncomfortable echoes of the Post Office scandal, where a powerful organisation is avoiding accountability while ordinary people running our high streets are left to suffer.

“That is completely unacceptable.

“Vodafone must stop stonewalling, accept that serious failures in its franchising operation have caused real harm, and engage properly with Parliament to establish what went wrong and how this will be put right.

“I welcome the fact that a meeting is finally taking place, but it should not have taken this long.

He added: “This must now be a serious and transparent discussion.

“MPs need urgent answers about Vodafone’s conduct and meaningful engagement in response to the deeply troubling stories that continue to emerge.”

Vodafone rejected comparisons with the Horizon scandal.

In a statement, Vodafone said: “We have tried on multiple occasions to resolve this complex commercial dispute.

“We offered to make a significant payment which we believed would ensure no claimants had debts associated with their franchise.

“We were disappointed to learn that our financial offer was rejected by the company funding the claim, without having shared it with all claimants.

“We remain open to further talks and are sorry if any franchisee had difficulty in operating their business.

“We continue to run a successful franchise business in the UK, with many current franchisees keen to take on more stores.”

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