More than a third of adverts on Facebook Marketplace could be scams – with UK customers potentially losing nearly £60m on the platform in 2023, an investigation has found.
Facebook Marketplace allows people to buy and sell new and used items such as cars, watches, games consoles, air fryers, shoes and handbags.
The TSB retail banking chain, whose fraud team contacted 100 sellers on the online marketplace, calculated that UK buyers are losing just over £160,000 a day after making purchases on the site.
The team engaged with the seller in each case to determine whether the items were genuinely for sale or scams.
The team found 34% of the listings were fraudulent, with the sellers using tactics known to be commonly used by fraudsters.
These included directing the fraud experts, who they thought were buyers, to fake websites.
They also refused to allow the viewing of an item in person and demanded advanced fees.
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TSB also discovered items advertised as “brand new” for hundreds of pounds less than their real retail price.
For example an iPhone 13 was listed at just £84 – when the Apple website sells the model for £599.
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On contacting the seller, a TSB fraud expert was directed to a scam website to make the payment.
The team also found a 2016 Audi Q3 being advertised for £6,000.
TSB says the seller refused to answer any questions and directed a fraud expert to an email address.
Upon searching the email address, the team discovered it had been reported as part of a car fraud scam on a community website in 2023.
The items most commonly associated with scams on Facebook Marketplace in 2023 were:
• Vehicle/vehicle parts – 21% • Phone – 7% • Shoes and clothing – 7% • Games consoles and accessories – 7% • Concert and festival tickets – 6% • Small Electronics (Laptop, Cameras, Tables, Drones etc) – 5% • Furniture – 5% • Household electronics and appliances – 4% • Service – 3% • Building materials and tools – 3%
TSB calculated that £59,714,000 may have been lost by users of Facebook Marketplace in 2023.
They came to the figure by combining data from UK Finance, a trade association for the UK banking sector, with TSB internal data which shows 73% of its current purchase fraud cases relate to Facebook Marketplace.
Matt Hepburn, TSB’s fraud spokesperson, said: “You wouldn’t shop at a supermarket if a third of the items were stale or counterfeit – so the same should apply to Facebook Marketplace, where you have a one in three chance of being scammed when paying online.
“Social media companies really must act on their commitments under the government’s Online Fraud Charter by urgently clearing up their platforms – removing scam adverts is a good first test.”
TSB’s fraud team carried out the investigation in November 2023.
A spokesperson from Meta, which owns Facebook, told Sky News: “With tens of millions of people using our apps daily in the UK, we recognise our important role in tackling the industry-wide issue of online purchase scams and have systems in place to block scams.
“Facebook Marketplace is a local meet-up and collection service so we don’t facilitate payments or shipping, but scammers exploit this by taking conversations off our platforms where we can’t enforce.
“We encourage our community to report scams immediately so we can take action and we’ll continue equipping customers with knowledge to transact securely and avoid fraud on Marketplace.”
The television production company founded by broadcaster Jake Humphrey and former racing driver David Coulthard is in talks with potential buyers about a sale.
Sky News has learnt that Whisper Group, which was established in 2010 and won a BAFTA for its coverage of the Women’s Euros in 2022, is working with advisers on a deal.
The company is said to be open to a range of options, including the sale of a majority or minority stake to either financial investors or a strategic buyer.
Corporate financiers at KPMG are orchestrating talks with potential bidders.
Whisper is already 30%-owned by Sony Pictures Television, which acquired the stake in 2020.
It replaced Channel 4’s Indie Growth Fund as an investor in the business.
A majority of the shares in Whisper are owned by its founders and management team.
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Image: Lioness Millie Bright celebrates England’s win at the Women’s Euros 2022, the coverage of which was produced by Whisper. File pic: Reuters
The company is best-known for its sports productions, and is responsible for Channel 4’s Formula One coverage as well as international cricket, boxing and the Paralympics.
Whisper employs about 300 people, and has operations in London, Cardiff, Manchester and Riyadh.
Its chief executive, Sunil Patel, co-founded the producer alongside Mr Coulthard and Mr Humphrey.
It is said to be plotting further expansion in sport in the form of bigger events and rightsholders, as well as in events, where its clients include Red Bull.
Whisper is also focused on growing its presence in the US, where it currently works with Tom Brady’s Religion of Sport, and the Middle East, where it is partnered with Neom and Saudi Pro League teams.
Outside of sports rights, it has produced documentaries about Ben Stokes, the England Test cricket captain, and Sven-Goran Eriksson, the late England football manager.
It has also diversified into entertainment programming, producing the Wheel of Fortune gameshow hosted by Graham Norton.
Its most recent accounts disclosed a £4.3m pre-tax profit for the year to March 31, 2024.
“Whisper has successful diversified into factual, entertainment and events to complement the wider blend of work across its sports broadcast contracts,” it said in a statement accompanying the accounts.
“It has been another successful year for contract wins, with a series of renewals with key clients and a new range of significant projects which will help ensure visibility over the next few years.”
The sale process comes as ITV holds talks about a merger of its Studios arm with RedBird IMI-owned All3Media, one of Britain’s biggest production companies.
A combination of the two businesses could be announced during the spring, according to banking sources.
This weekend, a spokesman for Whisper declined to comment.
Modella Capital won the final stage of the auction process in a run off against Alteri investors – both specialists in turning around troubled retailers.
The deal will see the WH Smith name erased from town centres to become TGJones.
The sale allows the WH Smith business to focus fully on its lucrative travel retail arm.
That has around 1,200 stores, based mainly at airports and railway stations, in 32 countries globally and accounts for 85% of group profits.
Chief executive Carl Cowling said: “Given our rapid international growth, now is the right time for a new owner to take the High Street business forward and for the WH Smith leadership team to focus exclusively on our Travel business”.
There was no word on what the new owners may do to bolster profitability, with a question mark firmly hanging over employment and the store estate – often the subject of criticism over a perceived lack of investment.
WH Smith’s statement said: “All stores, colleagues, assets and liabilities of the High Street business will move under Modella Capital’s ownership as part of the Transaction.
“Under this new ownership, the business will be led by Sean Toal, currently CEO of the High Street business. The High Street business will operate for a short transitional period under the WHSmith brand whilst the business rebrands as TGJones.”
The sale to Modella represents an enterprise value of £76m on a cash and debt-free basis but will see WH Smith secure an estimated £25m on a net basis after several costs associated with the sale are accounted for.
The chairman of P&O Ferries’ parent company DP World has told Sky News he went ahead with a £1bn investment in the UK despite feeling “discredited” by criticism from a cabinet minister.
P&O was widely criticised in 2022 when more than 700 seafarers were summarily fired and replaced by largely overseas workers without consultation.
Last October, the issue threatened DP World’s planned expansion of London Gateway, its deepwater port on the Thames Estuary, when the then transport secretary, Louise Haigh, described P&O as a “rogue operator”.
Her comments came as DP World was in the final stages of negotiating a £1bn investment in the port, due to be announced at the government’s investment summit.
In response, DP World pulled the announcement and only relented following a personal intervention by the prime minister to keep his showpiece event on course.
Image: DP World chairman Sultan Ahmed Bin Sulayem
Speaking exclusively to Sky News, Sultan Ahmed Bin Sulayem said the criticism was unexpected given the scale of his planned investment in the UK.
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‘Water under the bridge’
“There was a misunderstanding. Someone, unfortunately, said something that was not what we expected.
“We were going to invest in infrastructure, a huge investment, and then we get the person in charge to basically discredit us. But it’s water under the bridge.”
Bin Sulayem confirmed that he had spoken with the prime minister and received “reassurances” that Ms Haigh was expressing a personal view. She subsequently resigned after admitting a fraud offence.
The chairman also defended P&O’s conduct, saying that having received no state support during the pandemic, the cuts were necessary to save the company.
“We had a choice. We either close down the company and 3,000 people or more lose their jobs, or we try to survive by letting 700 or so go. And we felt that was right,” he said.
“Maybe we didn’t follow the procedures, but most importantly, we compensated every employee with more than what the law said.”
Image: DP World’s London Gateway container port in Stanford-le-Hope, Essex. File pic: PA
Bin Sulayem was speaking on a flying visit to the UK intended to rebuild relations with the government, meeting investment minister Poppy Gustaffsen at London Gateway to discuss an expansion that will make the port Britain’s largest by volume and offering encouraging words about the UK’s attractiveness to investors.
“We believe in the UK economy, in its strength, and we believe the economic fundamentals are strong. That’s why we invested,” he said.
“The UK has the best stock market in the world. You have English law, and you have the best universities in Oxford and Cambridge. If we look to the future, it will be the economy of the brain, not the economy of the hand.
“The world economy doesn’t want labourers, it wants brains. People want engineers. They want free thinkers. They want innovators. That is what’s here, and that’s why we invested in London Gateway.”
Image: Sky’s Paul Kelso with Bin Sulayem
Tariff trade trouble
With ports and logistics operations in more than 70 countries handling around 10% of global trade, DP World’s chairman has a unique insight into global trade and the likely impact of the tariff war sparked by Donald Trump.
While confident that trade will find a way to navigate the disruption, he warned America’s trading partners to take the president seriously.
“I think psychologically it will [have an impact], but in reality it will not, because trade is resilient. I think of it like water coming from the mountain in the rain, nobody can stop it. If you can’t sell a product in one place, you can sell it somewhere else.
“Trump is a deal maker. He is making threats because that’s the way he negotiates. He comes with impossible demands because he wants people to come to the table.
“But he’s serious. He will do what he’s threatening if nobody makes a deal.”