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Post Office has attributed the record amount for personal cash withdrawals at its 11,500 branches to more staycations in the U.K. and people using cash to manage their budgets.

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LONDON — Fujitsu‘s role in the U.K. Post Office scandal, dubbed the “most widespread miscarriage of justice” in British history, has analysts wary of what the fallout could look like for the Japanese IT giant.

Between 1999 and 2015, a fault with the company’s Horizon computer software used by the Post Office, a state-owned private company employing thousands of people across the country, resulted in more than 700 sub-postmasters being subjected to false prosecutions. Thousands more were driven to destitution, illness and in several cases, suicide.

The U.K.’s High Court ruled in 2019 that the Horizon software was at fault for the misreported losses at Post Office branches throughout the country, and a public inquiry was ordered by the government to take place in the following year.

However, the scandal has been re-ignited following the airing of a TV docudrama earlier this month, which showed that despite the acknowledgment, the sub-postmasters had never received adequate compensation for the financial and emotional damage inflicted.

The British government has introduced legislation to exonerate all convicted sub-postmasters and set aside £1 billion ($1.27 billion) in compensation for the victims, saying it will pursue Fujitsu if an ongoing inquiry finds the company is to blame.

Despite the furor in the U.K., Fujitsu shares are only down around 2% since the turn of the year, having suffered an initial drop after the company’s European co-CEO Paul Patterson said compensating Post Office victims was a “moral obligation,” before recovering over the past week.

Former subpostmasters celebrate outside the Royal Courts of Justice in London, on April 23, 2021, following a court ruling clearing subpostmasters of convictions for theft and false accounting. – Dozens of former subpostmasters, who were convicted of theft, fraud and false accounting because of the Post Office’s defective Horizon accounting system, have finally had their names cleared by the Court of Appeal. (Photo by Tolga Akmen / AFP) (Photo by TOLGA AKMEN/AFP via Getty Images)

Tolga Akmen | Afp | Getty Images

Patterson later told U.K. lawmakers at the Business and Trade select committee on Friday that the company had “clearly let society down” and that there were “bugs errors and defects” with the Horizon software “from the very start.”

In a statement Thursday, Fujitsu said it regards the matter with the “utmost seriousness and offers its deepest apologies to the sub-postmasters and their families.”

“The U.K. statutory public Inquiry, to which our U.K. subsidiary is providing full cooperation, is examining complex events that have unfolded over many years, and we remain steadfast in our commitment to this cooperation,” the company said.

“Based on the findings of the Inquiry, we will also be working with the UK government on the appropriate actions, including contribution to compensation.”

Fallout could have ‘more negative consequences’ for Fujitsu

Tim Morse, founding partner of Asymmetric Advisors, told CNBC last week that while Fujitsu may not be on the hook for the entirety of the £1 billion compensation fund, it will have to shoulder a “reasonable financial burden,” and the company becoming persona non grata for future government contracts is “certainly a possibility.”

A spokesperson for Fujitsu wasn’t immediately available for comment when contacted by CNBC.

Members of Parliament on the Treasury select committee wrote to the government and other public sector institutions last week to demand that details of any contracts awarded to Fujitsu since 2019 be made public.

Fujitsu reputational costs may be more severe than cost of compensating Post Office victims: Analyst

“The name of Fujitsu has been tainted, but don’t forget that Fujitsu — and previously to Fujitsu, ICL, which was very close to the U.K. government and was bought by Fujitsu in the early nineties — they’re very well embedded in U.K. government IT contracts, so actually replacing Fujitsu could be very expensive,” he told CNBC’s “Squawk Box Asia.”

He suggested the greater fear is that there could be further frailties identified in government-contracted programs, with issues already identified in Japan relating to ATM systems and national ID cards, along with an outage on the Tokyo Stock Exchange in 2020.

Mio Kato, founder of LightStream Research, told CNBC last week that he was surprised by the relatively “tepid” reaction in the stock price so far, because although the compensation payment may not be the “end of the world” for a company of Fujitsu’s size, the “reputational consequences could be more severe.”

“You do have these little issues cropping up attached to Fujitsu and while it’s impossible to completely iron out all bugs, the frequency is a bit of a concern considering that Fujitsu tends to supply their clients with really mission-critical software and systems,” he said, noting that the company may need to increase spending on quality control.

Replacing Fujitsu in UK government contracts could be 'very expensive,' says equity advisory firm

“So while this event may be quite U.K.-specific, what’s really concerning to us is the length of time over which it persisted, and the fact that even after certain evidence did seem to emerge suggesting that there were problems with their Horizon system, it wasn’t addressed in a timely manner.”

Kato suggested potential Fujitsu clients would have “significant concerns” about this aspect of the allegations.

“While this case hasn’t necessarily attracted massive attention outside of the U.K. yet, as it drags on, this could have more negative consequences for Fujitsu, so I’m still relatively cautious about the short- to medium-term outlook until we see exactly what the total fallout is,” he added.

If you are having suicidal thoughts, contact the Suicide & Crisis Lifeline in the U.S. at 988 or the Samaritans in the U.K. at 116 123.

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Bitcoin accelerates its slide, falling toward $90,000 to start the week

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Bitcoin accelerates its slide, falling toward ,000 to start the week

Dado Ruvic | Reuters

Bitcoin briefly dropped below the $90,000 mark on Monday, extending its slide as investors continue to dump growth oriented assets like crypto and tech stocks.

The price of the flagship cryptocurrency was last lower by 3% at $91,358.66 to start the week, according to Coin Metrics. Earlier, it fell as low as $89,259.00. Bitcoin is down 10% in the past week.

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Bitcoin extends its slide as growth-oriented assets continue to get hit

Ether lost 7% Monday and the broader crypto market, as measured by the CoinDesk 20 index, dropped more than 5%. Shares of Coinbase and MicroStrategy slid 4% and 3%, respectively. Mara Holdings declined 4% and Core Scientific retreated by 2%.

Crypto assets’ decline began last week after stronger-than-expected payroll numbers caused a spike in bond yields and amid concerns about President-elect Donald Trump’s tariff plans – both of which gave a boost to the dollar while pressuring bitcoin and other risk assets.

“The need for liquidity is caused by FX spikes because of strong end-of-year U.S. economy number, the stock market rallying strong, and there are other places money is needed in the short-term,” said James Davies, co-founder and CEO at crypto trading platform Crypto Valley Exchange. “If we want bitcoin to act like a currency, we need to accept when it does, and this is one of those times. The U.S. Dollar has gotten stronger ad everything else including bitcoin is weaker when measured in dollars.”

Investor sentiment was optimistic coming into 2025, with markets looking forward to having a pro-crypto Congress and White House. That hope had outweighed any concern about macroeconomic-related speedbumps, until last week.

Investors are now warning that the first quarter of this year could be more turbulent for crypto than previously anticipated.

Bitcoin’s price grew 120% in 2024 but is down 3% so far in the new year.

Don’t miss these cryptocurrency insights from CNBC Pro:

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New AI tool for fighting health insurance denials could save hospitals billions, and help patients

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New AI tool for fighting health insurance denials could save hospitals billions, and help patients

The Waystar team celebrates its IPO at the Nasdaq

2024 Nasdaq, Inc. / Vanja Savic

Health-care payments company Waystar on Monday announced a new generative artificial intelligence tool that can help hospitals quickly tackle one of their most costly and tedious responsibilities: fighting insurance denials. 

Hospitals and health systems spend nearly $20 billion a year trying to overturn denied claims, according to a March report from the group purchasing organization Premier. 

“We think if we can develop software that makes people’s lives better in an otherwise stressful moment of time when they’re getting health-care, then we’re doing something good,” Waystar CEO Matt Hawkins told CNBC.

Waystar’s new solution, called AltitudeCreate, uses generative AI to automatically draft appeal letters. The company said the feature could help providers drive down costs and spare them the headache of digging through complex contracts and records to put the letters together manually. 

Hawkins led Waystar through its initial public offering in June, where it raised around $1 billion. The company handled more than $1.2 trillion in gross claims volume in 2023, touching about 50% of patients in the U.S. 

Claim denials have become a hot-button issue across the nation following the deadly shooting of UnitedHealthcare CEO Brian Thompson in December. Americans flooded social media with posts about their frustrations and resentment toward the insurance industry, often sharing stories about their own negative experiences. 

Read more CNBC reporting on AI

When a patient receives medical care in the U.S., it kicks off a notoriously complex billing process. Providers like hospitals, health systems or ambulatory care facilities submit an invoice called a claim to an insurance company, and the insurer will approve or deny the claim based on whether or not it meets the company’s criteria for reimbursement. 

If a claim is denied, patients are often responsible for covering the cost out-of-pocket. More than 450 million claims are denied each year, and denial rates are rising, Waystar said. 

Providers can ask insurers to reevaluate claim denials by submitting an appeal letter, but drafting these letters is a time-consuming and expensive process that doesn’t guarantee a different outcome.

Hawkins said that while there’s been a lot of discussion around claims denials recently, AltitudeCreate has been in the works at Waystar for the last six to eight months. The company announced an AI-focused partnership with Google Cloud in May, and automating claims denials was one of the 12 use cases the companies planned to explore.

Waystar has also had a denial and appeal management software module available for several years, Hawkins added.

AltitudeCreate is one tool available within a broader suite of Waystar’s AI offerings called AltitudeAI, which the company also unveiled on Monday. AltitudeCreate rolled out to organizations that are already using Waystar’s denial and appeal management software modules earlier this month at no additional cost, the company said. 

Waystar plans to make the feature more broadly available in the future. 

“In the face of all of this administrative waste in health-care where provider organizations are understaffed and don’t have time to even follow up on a claim when it does get denied, we’re bringing software to bear that helps to automate that experience,” Hawkins said.

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AWS and General Catalyst partner to speed up development of health-care AI tools

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AWS and General Catalyst partner to speed up development of health-care AI tools

Attendees walk through an expo hall at AWS re:Invent, a conference hosted by Amazon Web Services, at the Venetian in Las Vegas on Nov. 28, 2023.

Noah Berger | Getty Images Entertainment | Getty Images

Amazon Web Services and venture capital firm General Catalyst on Monday announced a new multi-year partnership in their latest push to carve out a piece of health-care’s growing artificial intelligence market. 

Through the collaboration, General Catalyst portfolio companies will use AWS’ services to build and roll out AI tools for health systems more quickly. Aidoc, which applies AI to medical imaging, and Commure, which automates provider workflows with AI, will be the first two companies to participate.

No financial terms were disclosed in the announcement.

“Without a strong partner like Amazon and AWS to stand alongside them, to co-develop and support these companies … it’s not going to move as fast as we hope,” Chris Bischoff, head of global health-care investing at General Catalyst, told CNBC in an interview. 

Health systems are strained in the U.S., with staff burnout, growing labor shortages and razor-thin margins. These challenges often seem enticing for enterprising tech startups to tackle, especially as the multi-trillion dollar health-care industry dangles the prospect of large financial returns. 

Hospitals operate in a complex, technology-weary and highly-regulated sector that can be difficult for startups to break into. General Catalyst is hoping to help its companies fast-track the development and go-to-market process by leveraging resources like computing power from AWS.  

Read more CNBC reporting on AI

General Catalyst is no stranger to taking big swings in health-care. 

The firm has closed more than 60 digital health deals since 2020, behind only Gaingels and Alumni Ventures, according to a December report from PitchBook. Last January, General Catalyst shocked the industry by announcing that its new business, the Health Assurance Transformation Company, planned to acquire an Ohio-based health system – an unprecedented move in venture capital. 

General Catalyst’s “deep understanding” of health systems’ financial and operating realities made it an attractive partner for AWS, Dan Sheeran, AWS’ general manager of Healthcare & Life Science, told CNBC. Sheeran and Bischoff began outlining the collaboration between the two groups after meeting in London around nine months ago.   

AWS also has an established presence in the health-care sector. The company offers more health- and life-sciences-specific services than any other cloud provider, according to a release, and it inked other high-profile AI partnerships with GE HealthCare, Philips and others last year. 

The partnership between General Catalyst and AWS will stretch over several years, but new tools from Aidoc and Commure are coming in 2025. Aidoc is exploring how it can use the cloud to tap data modalities across pathology, cardiology, genomics and other molecular information, for instance. 

Aidoc and Commure were selected to kick off the collaboration because they have both established a product-market fit, are operational and are focused on issues that are a high priority for AWS customers.

“GC has spent a lot of time thinking about how health systems can transform themselves, and we recognize that it’s not going to be through 1,000 companies, and we need solutions that are really enterprise grade,” Bischoff said. “Amazon shares the same vision, so we are starting with these two.”  

Though the partnership between General Catalyst and AWS is still in its early days, the organizations said they believe it will help serve as a way to meet the market’s growing demand for new solutions. 

“Health system leaders who want to realize the benefits of AI now have an easier way to accomplish that,” Sheeran said.

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