Takeaway delivery strikes will be held every Friday and on holidays if demands are not met, an organiser has said ahead of the Valentine’s Day stoppage.
A group calling itself Delivery Jobs UK says up to 4,000 delivery riders could strike between 5pm and 10pm on Wednesday night as there are four full WhatsApp groups, each with more than 1,000 users, discussing dissatisfaction with pay for food delivery jobs.
Apps riders use are Just Eat, Uber Eats, Deliveroo and Stuart. They are mainly for delivering takeaways but can be used to buy groceries.
Deliveroo has contacted restaurants in areas it expects to be impacted and suggested they stop accepting orders if they begin to stack up, and switch their delivery terminal to offline mode “to avoid a negative customer experience”.
The email, seen by Sky News, said restaurants will not be charged commission for cancelling deliveries and that Deliveroo will proactively cancel orders that are more than 45 minutes late en route to customers.
The biggest impact of the action will be in central and north London, but there are 95 group leaders, each with an area they are organising, spokesperson Ulisses Cioffi told Sky News.
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Such action will continue on Fridays and holidays such as Father’s Day, Easter, and Mother’s Day if demands are unmet, he said.
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Organisers are based across the country, including London, Bristol, Brighton and Liverpool.
The group is sharing tactics with similar delivery worker movements both nationally and internationally, such as in Ireland and the US, where gig economy worker strikes are also due to take place.
“We’re now sharing articles, information and tactics. So whatever is successful, that we were going to try here, whatever is successful here we will try that until [delivery companies] sit down with us,” Mr Cioffi said.
Dissatisfaction with pay is the unifying complaint from the groups who, Mr Cioffi said, often work in dangerous environments, dealing with drunk people, bike thefts and racism.
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A Delivery Jobs UK spokesperson details the working conditions and pay he receives while working for delivery apps.
Economic factors
The Delivery Jobs UK group is calling for a minimum fee of £5 per delivery, compensation for the time it takes a courier to get to the pick-up point, and increased pay when delivering more than one order from a particular food outlet.
Rather than rising with the cost of living, Mr Cioffi said fees had come down.
In a typical six-day week, working 10 to 12-hour days, a delivery person can expect to gross £700 to £850, he said, down from roughly £900 to £1,000 a week.
That is before tax and the various overheads for drivers – such as fuel and vehicle costs – are taken into account.
People are working longer hours and an extra day as a result, he added.
But, he said, the job still attracts workers – including a significant number of single mothers – due to a combination of flexibility and job losses elsewhere.
“I think this is the perfect part-time job, but unfortunately, the way the economy is going it becomes people’s main job.”
Image: Striking delivery drivers in Notting Hill, London, on Wednesday night
The gig economy story continues
The complaints are not new. Delivery app courier and gig economy struggles have been in the headlines for years and even reached the Supreme Court.
In response to increased coverage of gig economy pay and conditions in the pandemic years, and Uber drivers’ ultimately successful battle through the UK courts, Just Eat became the first food delivery aggregator in the UK to employ delivery people.
Before scrapping the plan in March last year and letting employed riders go, the Just Eat Takeaway.com chief executive Jitse Groen said the gig economy “has led to precarious working conditions across Europe, the worst seen in a hundred years”.
“The gig economy comes at the expense of society and workers themselves,” he wrote in a February 2021 edition of the Financial Times.
Other companies have responded in different ways.
Deliveroo offers free insurance, sickness cover, financial support for new parents and training opportunities, though Mr Cioffi said it was difficult to claim and that the income protection was not based on average weekly earnings.
Unions
And while the UK’s highest court in November ruled Deliveroo riders were not employees and so not entitled to collective bargaining rights, a union has been recognised by the company
GMB in 2022 entered a trade union agreement with the company.
But when the union emailed all Deliveroo riders last week to say “we represent all Deliveroo riders”, Mr Cioffi said it was the first he had heard from them.
A day before receiving the email, Delivery Jobs UK had written an open letter and described themselves as “the united voice of the UK’s delivery workforce”.
The Valentine’s Day strike is separate to GMB organising activity, and Delivery Jobs UK group said GMB did not represent them, and that its core values were in contrast with GMB.
Instead, the Independent Workers’ Union of Great Britain (IWGB) has lent its support and acted as observers, rather than direct organisers, according to Mr Cioffi.
“These strikes, which began on 2 February, are going to succeed in a way others haven’t, through use of WhatsApp, Instagram reels and generative artificial intelligence (AI) chatbot, ChatGPT,” Mr Cioffi said.
“ChatGPT can translate to 50 Different languages so we can communicate well with everyone in a matter of five minutes.”
The gig economy may be a boon to Delivery Jobs UK.
As self-employed people without employee contracts, riders can remove their labour whenever they see fit. Unlike in other industries, which come under the remit of strike laws, any dissatisfied rider can walk out without procedure or approval.
It’s understood most deliveries were made on time during the group’s previous walkout on 2 February.
If that changes, however, and the impact on delivery businesses grows, there’s not a lot they can do to stop riders walking out.
A Deliveroo spokesperson said: “Deliveroo aims to provide riders with the flexible work riders tell us they value, attractive earning opportunities and protections.
“Thousands of people apply to work with Deliveroo each month, rider retention rates are high and the overwhelming majority of riders tell us that they are satisfied working with us.
“We value dialogue with riders”.
An Uber Eats spokesperson said: “We offer a flexible way for couriers to earn by using the app when and where they choose.
“We know that the vast majority of couriers are satisfied with their experience on the app, and we regularly engage with couriers to look at how we can improve their experience.”
A Stuart spokesperson said: “Stuart remains committed to providing competitive earnings opportunities for courier partners and delivering a courier-centric platform.
“We will be working with clients to minimise disruption during the impacted period.”
Just Eat did not respond to a request for comment.
Mr Stuart said banks were spending “enormous” sums of hundreds of millions of pounds on IT systems – the biggest expense in their businesses.
“Cybersecurity is now very much at the top of our agenda,” he added.
Image: Ian Stuart, chief executive of HSBC UK, appearing before the Treasury Committee. Pic: PA
Concerns were also highlighted by Lloyds Bank chief executive Charlie Nunn, who said financial fraud will get worse if banks cannot intervene to prevent it and social media and telecoms companies are not incentivised to halt it.
Mr Nunn said the UK “has become the home of fraud”, adding that the number of victims is “pretty disturbing” and “individual cases are harrowing”.
Major high street businesses, including M&S and the Co-op, have been hit by cyber attacks in recent weeks and had their operations impacted.
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Who is behind M&S cyberattack?
Cybersecurity threats, however, were not behind the several-day outage at Barclays at the end of January, its UK chief executive Vim Maru said.
He added: “We’ve learned the lessons. We’re acting on the lessons, both work done internally, but also with help from third parties as well.
The steel tycoon Sanjeev Gupta is mounting a last-ditch bid to salvage his British operations after seeing an emergency plea for government support rejected.
Sky News has learnt that Mr Gupta’s Liberty Speciality Steels UK (SSUK) arm is seeking to adjourn a winding-up petition scheduled to be heard in court on Wednesday.
The petition is reported to have been brought by Harsco Metals Group, a supplier of materials and labour to SSUK, and is said to be supported by other trade creditors.
Unless the adjournment is granted, Mr Gupta faces the prospect of seeing SSUK forced into compulsory liquidation.
That would raise questions over the future of roughly 1,450 more steel industry jobs, weeks after the government stepped in to rescue the larger British Steel amid a row with its Chinese owner over the future of its Scunthorpe steelworks.
If Mr Gupta’s operations do enter compulsory liquidation, the Official Receiver would appoint a special manager to run the operations while a buyer is sought.
A Whitehall insider said talks had taken place in recent days involving Mr Gupta’s executives and the Insolvency Service.
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Steel industry sources said the government could conceivably be interested in reuniting the Rotherham plant of SSUK with British Steel’s Scunthorpe site because of the industrial synergies between them, although it was unclear whether any such discussions had been held.
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Mr Gupta is said to have explored whether he could persuade the government to step in and support SSUK using the legislation enacted last month to take control of British Steel’s operations.
Whitehall insiders said, however, that Mr Gupta’s overtures had been rebuffed.
He had previously sought government aid during the pandemic but that plea was also rejected by ministers.
The SSUK division operates across sites including at Rotherham in south Yorkshire and Bolton in Lancashire.
It makes highly engineered steel products for use in sectors such as aerospace, automotive and oil and gas.
A restructuring plan due to be launched last week was abandoned at the eleventh hour after failing to secure support from creditors of Greensill, the collapsed supply chain finance provider to which Mr Gupta was closely tied.
Under that plan, creditors, including HM Revenue and Customs, would have been forced to write off a significant chunk of the money they are owed.
The company said last week that it had invested nearly £200m in the last five years into the UK steel industry, but had faced “significant challenges due to soaring energy costs and an over-reliance on cheap imports, negatively impacting the performance of all UK steel companies”.
It adds: The court’s ability to sanction the plan depended on finalisation of an agreement with creditors.
“This has not proved possible in an acceptable timeframe, and so Liberty has decided to withdraw the plan ahead of the sanction hearing on May 15 and will now quickly consider alternative options.”
One source close to Liberty Steel acknowledged that it was running out of time to salvage the business.
They said, however, that an adjournment of Wednesday’s hearing to consider the winding-up petition could yet buy the company sufficient breathing space to stitch together an alternative rescue deal.
A Liberty Steel spokesperson said on Tuesday: “Discussions continue with creditors.
“Liberty understands the concern this will create for Speciality Steel UK colleagues and remains committed to doing all it can to maintain the Speciality Steel UK business.”
The Insolvency Service and the Department for Business and Trade have also been contacted for comment.
The publisher of the Daily Mail has held talks in recent days about taking a minority stake in the Telegraph newspapers as part of a deal to end the two-year impasse over their ownership.
Sky News has learnt that Lord Rothermere, who controls Daily Mail & General Trust (DMGT), was in detailed negotiations late last week which would have seen him taking a 9.9% stake in the Telegraph titles.
It was unclear on Monday whether the talks were still live or whether they would result in a deal, with one adviser suggesting that the discussions may have faltered.
One insider said that if DMGT did acquire a stake in the Telegraph, the transaction would be used as a platform to explore the sharing of costs across the two companies.
They would, however, remain editorially independent.
Sources said that RedBird and IMI, whose joint venture owns a call option to convert debt secured against the Telegraph into equity, were hoping to announce a deal for the future ownership of the media group this week, potentially on Thursday.
However, the insider suggested that a transaction could yet be struck without any involvement from DMGT.
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The progress in the talks to seal new ownership for the right-leaning titles comes days after the government said it would allow foreign state investors to hold stakes of up to 15% in British national newspapers.
That would pave the way for Abu Dhabi royal family-controlled IMI to own 15% of the Daily and Sunday Telegraph – a prospect which has sparked outrage from critics including the former Spectator editor Fraser Nelson.
The decision to set the ownership threshold at 15% follows an intensive lobbying campaign by newspaper industry executives concerned that a permanent outright ban could cut off a vital source of funding to an already-embattled industry.
RedBird Capital, the US-based fund, has already said it is exploring the possibility of taking full control of the Telegraph, while IMI would have – if the status quo had been maintained – been forced to relinquish any involvement in the right-leaning broadsheets.
Other than RedBird, a number of suitors for the Telegraph have expressed interest but struggled to raise the funding for a deal.
The most notable of these has been Dovid Efune, owner of The New York Sun, who has been trying for months to raise the £550m sought by RedBird IMI to recoup its outlay.
On Sunday, the Financial Times reported that Mr Efune has secured backing from Jeremy Hosking, the prominent City investor.
Another potential offer from Todd Boehly, the Chelsea Football Club co-owner, and media tycoon David Montgomery, has failed to materialise.
RedBird IMI paid £600m in 2023 to acquire a call option that was intended to convert into ownership of the Telegraph newspapers and The Spectator magazine.
That objective was thwarted by a change in media ownership laws – which banned any form of foreign state ownership – amid an outcry from parliamentarians.
The Spectator was then sold last year for £100m to Sir Paul Marshall, the hedge fund billionaire, who has installed Lord Gove, the former cabinet minister, as its editor.
The UAE-based IMI, which is controlled by the UAE’s deputy prime minister and ultimate owner of Manchester City Football Club, Sheikh Mansour bin Zayed Al Nahyan, extended a further £600m to the Barclays to pay off a loan owed to Lloyds Banking Group, with the balance secured against other family-controlled assets.
Other bidders for the Telegraph had included Lord Saatchi, the former advertising mogul, who offered £350m, while Lord Rothermere, the Daily Mail proprietor, pulled out of the bidding for control of his rival’s titles last summer amid concerns that he would be blocked on competition grounds.
The Telegraph’s ownership had been left in limbo by a decision taken by Lloyds Banking Group, the principal lender to the Barclay family, to force some of the newspapers’ related corporate entities into a form of insolvency proceedings.