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Shoplifting has hit a record high with 16.7 million incidents recorded last year – more than double compared to 2022.

The spate cost retailers around £1.8bn, a record sum, and the first time it has surpassed the £1bn mark, according to an annual survey by the British Retail Consortium (BRC).

Violence and abuse against shop workers also spiked last year with about 1,300 incidents daily, a rise of 50% from 870 the year before, the trade association reported.

About 8,800 of the total across the year resulted in injury.

Retail staff faced a range of incidents including physical violence, threats with weapons, racial abuse and sexual harassment.

Shoplifting and abuse come hand in hand as, in November, it was revealed as many as two in five employees faced mistreatment reported being shouted at, spat on, or hit especially when confronting the criminals.

Many have considered quitting their jobs or leaving retail work altogether.

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The industry group – which has thousands of members including more than 200 major chains – surveyed a sample of retailers representing some 1.1 million employees across the country.

Some of the retailers surveyed pointed to the cost-of-living crisis which had led to shoplifters stealing several items as opposed to one or two.

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The rise and rise of retail crime

Consumer Prices Index (CPI) inflation hit a peak of 11.1% in October 2022, with people seeing much higher prices for everyday essentials such as food and electricity.

Other retailers said they had seen shoplifters were more prone to resort to violence and abuse, and they felt there was a lack of consequences for offenders.

During COVID, people lashed out at staff due to safety measures implemented in shops resulting in the number of abuse cases tripling during the period.

BRC said the situation had escalated to a “crisis” and criticised the government’s “woefully inadequate” action to combat it.

Firms have attempted to curb the rise of crimes in their stores, spending about £1.2bn on measures like CCTV, increased security personnel, and body cameras.

Criminals given ‘a free pass’

Helen Dickinson, the BRC’s chief executive, said despite the sums of money invested to prevent crime, violence and abuse against staff was “climbing”.

She added: “Criminals are being given a free pass to steal goods and to abuse and assault retail colleagues. No one should have to go to work fearing for their safety.

“This is a crisis that demands action now.”

More than 55 leading businesses, including Sainsbury’s and Boots, previously signed an open letter to Minister for Policing Chris Philp calling for more police action over the high levels of abuse.

The Co-op said it recorded 300,000 incidents of shoplifting, abuse, violence and anti-social behaviour in 2023 – an increase of more than 40% on the year before.

It urged MPs not to “turn their backs” on shopworkers.

Meanwhile, the head of John Lewis said shoplifting had become an “epidemic” with a rise in organised gangs looting stores.

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How to tackle the ‘epidemic’?

John Lewis is among 10 of the UK’s biggest retailers which last year agreed to fund a police operation to crack down on shoplifting, called Project Pegasus.

The companies are expected to pay around £600,000 towards the project, which will use CCTV images and facial recognition software to get a better understanding of shoplifting operations.

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Face ID tech to tackle shoplifters

Also, the Police Retail Crime Action Plan, launched in October 2023, signalled some “hope” for the sector, the BRC said.

It includes a pledge for police to prioritise urgently attending the scene of shoplifting that has involved violence against a worker, or when a shoplifter has been detained.

Henrik Nordvall, who heads H&M in the UK & Ireland, said: “While we welcomed the Retail Crime Action Plan last year, we need to ensure that this is put into practise.

“The introduction of a standalone offence for violent and abusive behaviour toward retail workers will send a clear message that the government does not tolerate such behaviour towards people who are simply doing their jobs.

“The issue of retail crime is not just about the cost to a business, but more importantly the safety of colleagues and customers who have the right to feel safe on their high streets and in their workplaces.”

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Jess Phillips condemns ‘idiot’ councils that don’t believe they have grooming gang problem

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Jess Phillips condemns 'idiot' councils that don't believe they have grooming gang problem

Safeguarding minister Jess Phillips has told Sky News that councils that believe they don’t have a problem with grooming gangs are “idiots” – as she denied Elon Musk influenced the decision to have a national inquiry on the subject. 

The minister said: “I don’t follow Elon Musk’s advice on anything although maybe I too would like to go to Mars.

“Before anyone even knew Elon Musk’s name, I was working with the victims of these crimes.”

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Elon Musk. Pic: Reuters
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Elon Musk. Pic: Reuters

Mr Musk had called Ms Phillips a “rape genocide apologist” in one of a series of inflammatory posts on X in January and said she should go to jail.

Mr Musk, then a close aide of US President Donald Trump, sparked a significant political row with his comments – with the Conservative Party and Reform UK calling for a new public inquiry into grooming gangs.

At the time, Ms Phillips denied a request for a public inquiry into child sexual exploitation in Oldham on the basis that it should be done at a local level.

But the government announced a national inquiry after Baroness Casey’s rapid audit on grooming gangs, which was published in June.

Asked if she thought there was, in the words of Baroness Casey, “over representation” among suspects of Asian and Pakistani men, Ms Phillips replied: “My own experience of working with many young girls in my area – yes there is a problem. There are different parts of the country where the problem will look different, organised crime has different flavours across the board.

“But I have to look at the evidence… and the government reacts to the evidence.”

Ms Phillips also said the home secretary has written to all police chiefs telling them that data collection on ethnicity “has to change”, to ensure that it is always recorded, promising “we will legislate to change the way this [collection] is done if necessary”.

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Operation Beaconport has since been established, led by the National Crime Agency (NCA), and will be reviewing more than 1,200 closed cases of child sexual exploitation.

Ms Phillips revealed that at least “five, six” councils have asked to be a part of the national review – and denounced councils that believed they don’t have a problem with grooming gangs as “idiots”.

“I don’t want [the inquiry] just to go over places that have already had inquiries and find things the Casey had already identified,” she said.

She confirmed that a shortlist for a chair has been drawn up, and she expects the inquiry to be finished within three years.

Ms Phillips’s comments come after she announced £426,000 of funding to roll out artificial intelligence tools across all 43 police forces in England and Wales to speed up investigations into modern slavery, child sex abuse and county lines gangs.

Some 13 forces have access to the AI apps, which the Home Office says have saved more than £20m and 16,000 hours for investigators.

The apps can translate large amounts of text in foreign languages and analyse data to find relationships between suspects.

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Prince Harry cleared of bullying claims by report into ‘damaging dispute’ at his charity

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Prince Harry cleared of bullying claims by report into 'damaging dispute' at his charity

The Charity Commission has found no evidence of bullying or harassment at a charity set up by Prince Harry.

But it has found that an internal dispute at Sentebale “severely impacted the charity’s reputation”.

Earlier this year its chair, Dr Sophie Chandauka, accused the Duke of Sussex of “harassment and bullying at scale”.

Her comments followed the departure of the prince and several others from the organisation in March.

They had asked her to step down, alleging it was in the “best interest of the charity”.

Dr Chandauka told Sky News that Harry had “authorised the release of a damaging piece of news to the outside world” without informing her or Sentebale directors.

The Duke and Duchess of Sussex declined to offer any formal response.

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Why was Prince Harry accused of ‘bullying’?

‘Strong perception of ill-treatment’

The Charity Commission said it was reporting after a “damaging internal dispute emerged” and has “criticised all parties to the dispute for allowing it to play out publicly”.

That “severely impacted the charity’s reputation and risked undermining public trust in charities more generally”, it said.

But it found no evidence of “widespread or systemic bullying or harassment, including misogyny or misogynoir at the charity”.

Nevertheless, it did acknowledge the “strong perception of ill-treatment felt by a number of parties to the dispute and the impact this may have had on them personally”.

It also found no evidence of “‘over-reach’ by either the chair or the Duke of Sussex as patron”.

‘Confusion exacerbated tensions’

But it was critical of the charity’s “lack of clarity in delegations to the chair which allowed for misunderstandings to occur”.

And it has “identified a lack of clarity around role descriptions and internal policies as the primary cause for weaknesses in the charity’s management”.

That “confusion exacerbated tensions, which culminated in a dispute and multiple resignations of trustees and both founding patrons”.

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Why was Prince Harry accused of ‘bullying’?

Harry: Report falls troublingly short

A spokesperson for Prince Harry said it was “unsurprising” that the commission had announced “no findings of wrongdoing in relation to Sentebale’s co-founder and former patron, Prince Harry, Duke of Sussex”.

They added: “Despite all that, their report falls troublingly short in many regards, primarily the fact that the consequences of the current chair’s actions will not be borne by her, but by the children who rely on Sentebale’s support.”

They said the prince will “now focus on finding new ways to continue supporting the children of Lesotho and Botswana”.

Dr Chandauka said: “I appreciate the Charity Commission for its conclusions which confirm the governance concerns I raised privately in February 2025.”

But she added: “The unexpected adverse media campaign that was launched by those who resigned on 24 March 2025 has caused incalculable damage and offers a glimpse of the unacceptable behaviours displayed in private.”

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Police investigating grooming gangs given AI tools to speed up cold case work

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Police investigating grooming gangs given AI tools to speed up cold case work

All police forces investigating grooming gangs in England and Wales will be given access to new AI tools to help speed up their investigations.

The artificial intelligence tools are already thought to have saved officers in 13 forces more than £20m and 16,000 hours of investigation time.

The apps can translate large amounts of text in foreign languages from mobile phones seized by police, and analyse a mass of digital data to find patterns and relationships between suspects.

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Grooming gang inquiry: ‘Our chance for justice’

‘We must punish perpetrators’

The rollout is part of a £426,000 boost for the Tackling Organised Exploitation (TOEX) programme, which supports officers to investigate complex cases involving modern slavery, county lines and child sex abuse.

The increased access to the AI technology follows Baroness Casey’s recommendation for a national operation to review cold grooming gang cases.

That operation will review more than 1,200 closed cases of child sexual exploitation.

“The sexual exploitation of children by grooming gangs is one of the most horrific crimes, and we must punish perpetrators, provide justice for victims and survivors, and protect today’s children from harm,” said safeguarding minister Jess Phillips.

“Baroness Casey flagged the need to upgrade police information systems to improve investigations and safeguard children at risk. Today we are investing in these critical tools.”

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Key takeaways from the Casey review

Lack of ethnicity data ‘a major failing’

Police forces have also been instructed by the home secretary to collect ethnicity data, as recommended by Baroness Casey.

Her June report found the lack of data showing sex offenders’ ethnicity and nationality in grooming gangs was “a major failing over the last decade or more”.

She found that officials avoided the issue of ethnicity for fear of being called racist, but there were enough convictions of Asian men “to have warranted closer examination”.

The government has launched a national inquiry into the abuse and further details are expected to be announced in the coming weeks.

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