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Shoplifting has hit a record high with 16.7 million incidents recorded last year – more than double compared to 2022.

The spate cost retailers around £1.8bn, a record sum, and the first time it has surpassed the £1bn mark, according to an annual survey by the British Retail Consortium (BRC).

Violence and abuse against shop workers also spiked last year with about 1,300 incidents daily, a rise of 50% from 870 the year before, the trade association reported.

About 8,800 of the total across the year resulted in injury.

Retail staff faced a range of incidents including physical violence, threats with weapons, racial abuse and sexual harassment.

Shoplifting and abuse come hand in hand as, in November, it was revealed as many as two in five employees faced mistreatment reported being shouted at, spat on, or hit especially when confronting the criminals.

Many have considered quitting their jobs or leaving retail work altogether.

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The industry group – which has thousands of members including more than 200 major chains – surveyed a sample of retailers representing some 1.1 million employees across the country.

Some of the retailers surveyed pointed to the cost-of-living crisis which had led to shoplifters stealing several items as opposed to one or two.

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The rise and rise of retail crime

Consumer Prices Index (CPI) inflation hit a peak of 11.1% in October 2022, with people seeing much higher prices for everyday essentials such as food and electricity.

Other retailers said they had seen shoplifters were more prone to resort to violence and abuse, and they felt there was a lack of consequences for offenders.

During COVID, people lashed out at staff due to safety measures implemented in shops resulting in the number of abuse cases tripling during the period.

BRC said the situation had escalated to a “crisis” and criticised the government’s “woefully inadequate” action to combat it.

Firms have attempted to curb the rise of crimes in their stores, spending about £1.2bn on measures like CCTV, increased security personnel, and body cameras.

Criminals given ‘a free pass’

Helen Dickinson, the BRC’s chief executive, said despite the sums of money invested to prevent crime, violence and abuse against staff was “climbing”.

She added: “Criminals are being given a free pass to steal goods and to abuse and assault retail colleagues. No one should have to go to work fearing for their safety.

“This is a crisis that demands action now.”

More than 55 leading businesses, including Sainsbury’s and Boots, previously signed an open letter to Minister for Policing Chris Philp calling for more police action over the high levels of abuse.

The Co-op said it recorded 300,000 incidents of shoplifting, abuse, violence and anti-social behaviour in 2023 – an increase of more than 40% on the year before.

It urged MPs not to “turn their backs” on shopworkers.

Meanwhile, the head of John Lewis said shoplifting had become an “epidemic” with a rise in organised gangs looting stores.

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Man interviewed by police after video of confrontation at shop went viral

How to tackle the ‘epidemic’?

John Lewis is among 10 of the UK’s biggest retailers which last year agreed to fund a police operation to crack down on shoplifting, called Project Pegasus.

The companies are expected to pay around £600,000 towards the project, which will use CCTV images and facial recognition software to get a better understanding of shoplifting operations.

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Face ID tech to tackle shoplifters

Also, the Police Retail Crime Action Plan, launched in October 2023, signalled some “hope” for the sector, the BRC said.

It includes a pledge for police to prioritise urgently attending the scene of shoplifting that has involved violence against a worker, or when a shoplifter has been detained.

Henrik Nordvall, who heads H&M in the UK & Ireland, said: “While we welcomed the Retail Crime Action Plan last year, we need to ensure that this is put into practise.

“The introduction of a standalone offence for violent and abusive behaviour toward retail workers will send a clear message that the government does not tolerate such behaviour towards people who are simply doing their jobs.

“The issue of retail crime is not just about the cost to a business, but more importantly the safety of colleagues and customers who have the right to feel safe on their high streets and in their workplaces.”

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Interpath-owner to kick off £900m sale of Claire’s administrator

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Interpath-owner to kick off £900m sale of Claire's administrator

The restructuring firm drafted in to advise Sir Jim Ratcliffe on a radical cost-cutting programme at Manchester United Football Club will this week be put up for sale with a £900m price tag.

Sky News has learnt that advisers to HIG Europe, the majority shareholder in Interpath Advisory, will on Monday begin circulating information about the business to potential buyers.

City insiders said on Sunday that HIG had received a large volume of inbound enquiries from prospective suitors since it emerged that it was in the process of appointing bankers at Moelis to handle an auction.

Blackstone, Bridgepoint, Onex, PAI Partners and Permira are among the buyout firms expected to show an interest in buying Interpath, according to banking sources.

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Interpath was spun out of KPMG UK in 2021 in a deal triggered by the changing regulatory climate in the audit profession.

Growing concerns over conflicts of interest between accountancy giants’ audit and consulting arms had been exacerbated by the collapse of companies such as BHS and Carillion, prompting a number of disposals by ‘big four’ firms.

Interpath has advised on a string of prominent restructuring and cost-saving mandates for clients, including acting as administrator to the UK and Ireland subsidiaries of Claire’s, the accessories retailer which collapsed during the summer.

Sources said that Interpath had doubled its earnings before interest, tax, depreciation and amortisation since HIG Europe acquired the business four-and-a-half years ago.

It is also said to be on track to record a 20% increase in annual revenues in the current financial year.

A sale of Interpath is expected to be agreed during the first quarter of 2026.

HIG declined to comment.

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Former chancellor Osborne is shock contender to head HSBC

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Former chancellor Osborne is shock contender to head HSBC

George Osborne, the former chancellor, has emerged as a shock contender to become the next chairman of HSBC Holdings, one of the world’s top banking jobs.

Sky News can exclusively reveal that Mr Osborne, who was chancellor from 2010 until 2016, was approached during the summer about becoming the successor to Sir Mark Tucker.

This weekend, City sources said that Mr Osborne was one of three remaining candidates in the frame to take on the chairmanship of the London-headquartered lender.

Naguib Kheraj, the City veteran who was previously finance director of Barclays and deputy chairman of Standard Chartered, is also in contention.

The other candidate is said to be Kevin Sneader, the former McKinsey boss who now works for Goldman Sachs in Asia.

It was unclear this weekend whether other names remained in contention for the job, or whether the board regarded any as the frontrunner at this stage.

Mr Osborne’s inclusion on the shortlist is a major surprise, given his lack of public company chairmanship experience.

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With a market capitalisation of almost £190bn, HSBC is the second-largest FTSE-100 company, after drugs giant AstraZeneca.

The bank has been looking for a replacement for Sir Mark for nearly a year, but has run what external critics have labelled a chaotic succession process.

Sir Mark, who has returned to the helm of insurer AIA as its non-executive chairman, stepped down at the end of September, but remains an adviser to the board.

Brendan Nelson, the former KPMG vice-chairman, became interim chair of HSBC last month and will remain in place until a permanent successor is found.

If he got the job, Mr Osborne would be a radical choice for one of Britain’s biggest corporate jobs.

Since stepping down as an MP, he has assumed a varied professional life, becoming editor of the London Evening Standard for three years, a post he left in 2020.

Since then, he has become a partner at Robey Warshaw, the merger advisory firm recently acquired by Evercore, where he remains in place.

If he were to become HSBC chairman, he would be obliged to give up that role.

Mr Osborne also chairs the British Museum, is an adviser to the cryptocurrency exchange Coinbase and is chairman of Lingotto Investment Management, which is controlled by Italy’s billionaire Agnelli business dynasty.

During his chancellorship, Mr Osborne and then prime minister David Cameron fostered closer links with Beijing in a bid to boost trade ties between the two countries.

“Of course, there will be ups and downs in the road ahead, but by sticking together we can make this a golden era for the UK-China relationship for many years to come,” he said in a speech in Shanghai in 2015.

Mr Osborne was also reported to have intervened on HSBC’s behalf as it sought to avoid prosecution in the US in 2012 on money laundering charges.

The much cooler current relationship between the UK – and many of its allies – and China will be the most significant geopolitical context faced by Sir Mark’s successor as HSBC chairman.

While there is little doubt about his intellectual bandwidth for the role, it would be rare for such a plum corporate job to go to someone with such a spartan public company boardroom pedigree.

His lack of direct banking experience would also be expected to come under close scrutiny from regulators.

HSBC’s shares have soared over the last year, rising by more than 50%, despite the headwinds posed by President Donald Trump’s sweeping global tariffs regime.

When he was appointed, Mr Tucker became the first outsider to take the post in the bank’s 152-year history – and which has a big presence on the high street thanks to its acquisition of the Midland Bank in 1992.

He oversaw a rapid change of leadership, appointing bank veteran John Flint to replace Stuart Gulliver as chief executive.

The transition did not work out, however, with Mr Tucker deciding to sack Mr Flint after just 18 months.

He was replaced on an interim basis by Noel Quinn in the summer of 2018, with that change becoming permanent in April 2020.

Mr Quinn spent a further four years in the post before deciding to step down, and in July 2024 he was succeeded by Georges Elhedery, a long-serving executive in HSBC’s markets unit and more recently the bank’s chief financial officer.

The new chief’s first big move in the top job was to unveil a sweeping reorganisation of HSBC that sees it reshaped into eastern markets and western markets businesses.

He also decided to merge its commercial and investment banking operations into a single division.

The restructuring, which Mr Elhedery said would “result in a simpler, more dynamic, and agile organisation” has drawn a mixed reaction from analysts, although it has not interrupted a strong run for the stock.

During Sir Mark’s tenure, HSBC continued to exit non-core markets, selling operations in countries such as Canada and France as it sharpened its focus on its Asian operations.

HSBC has been contacted for comment, while Mr Osborne could not be reached for comment.

In late September, HSBC said in a statement: “The process to select the permanent HSBC Group Chair, led by Ann Godbehere, Senior Independent Director, is ongoing.

“The company will provide further updates on this succession process in due course.”

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Direct cost of Jaguar Land Rover cyber attack which impacted UK economic growth revealed

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Direct cost of Jaguar Land Rover cyber attack which impacted UK economic growth revealed

The cyber attack on Jaguar Land Rover (JLR), which halted production for nearly six weeks at its sites, cost the company roughly £200m, it has been revealed.

Latest accounts released on Friday showed “cyber-related costs” were £196m, which does not include the fall in sales.

Profits took a nose dive, falling from nearly £400m (£398m) a year ago to a loss of £485m in the three months to the end of September.

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Revenues dropped nearly 25% and the effects may continue as the manufacturing halt could slow sales in the final three months of the year, executives said.

The impact of the shutdown also hit factories across the car-making supply chain.

Slowing the UK economy

The production pause was a large contributor to a contraction in UK economic growth in September, official figures showed.

Had car output not fallen 28.6%, the UK economy would have grown by 0.1% during the month. Instead, it fell by 0.1%.

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How cyber attack ‘effectively hacked GDP’

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Reacting to JLR’s impact on the GDP contraction, its chief financial officer, Richard Molyneux, said it was “interesting to hear” and it “goes to reinforce” that JLR is really important in the UK economy.

The company, he said, is the “biggest exporter of goods in the entire country” and the effect on GDP “is a reflection of the success JLR has had in past years”.

Recovery

The company said operations were “pretty much back running as normal” and plants were “at or approaching capacity”.

Production of all luxury vehicles resumed.

Investigations are underway into the attack, with law enforcement in “many jurisdictions” involved, the company said.

When asked about the cause of the hack and the hackers, JLR said it was not in a position to answer questions due to the live investigation.

A run of attacks

The manufacturer was just one of a number of major companies to be seriously impacted by cyber criminals in recent months.

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Are we in a cyber attack ‘epidemic’?

High street retailer Marks and Spencer estimated the cost of its IT outage was roughly £136m. The sum only covers the cost of immediate incident systems response and recovery, as well as specialist legal and professional services support.

The Co-Op and Harrods also suffered service disruption caused by cyber attacks.

Four people were arrested by police investigating the incidents.

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