Shoplifting has hit a record high with 16.7 million incidents recorded last year – more than double compared to 2022.
The spate cost retailers around £1.8bn, a record sum, and the first time it has surpassed the £1bn mark, according to an annual survey by the British Retail Consortium (BRC).
Violence and abuse against shop workers also spiked last year with about 1,300 incidents daily, a rise of 50% from 870 the year before, the trade association reported.
About 8,800 of the total across the year resulted in injury.
Retail staff faced a range of incidents including physical violence, threats with weapons, racial abuse and sexual harassment.
Shoplifting and abuse come hand in hand as, in November, it was revealed as many as two in five employees faced mistreatment reported being shouted at, spat on, or hit especially when confronting the criminals.
Many have considered quitting their jobs or leaving retail work altogether.
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The industry group – which has thousands of members including more than 200 major chains – surveyed a sample of retailers representing some 1.1 million employees across the country.
Some of the retailers surveyed pointed to the cost-of-living crisis which had led to shoplifters stealing several items as opposed to one or two.
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The rise and rise of retail crime
Consumer Prices Index (CPI) inflation hit a peak of 11.1% in October 2022, with people seeing much higher prices for everyday essentials such as food and electricity.
Other retailers said they had seen shoplifters were more prone to resort to violence and abuse, and they felt there was a lack of consequences for offenders.
During COVID, people lashed out at staff due to safety measures implemented in shops resulting in the number of abuse cases tripling during the period.
BRC said the situation had escalated to a “crisis” and criticised the government’s “woefully inadequate” action to combat it.
Firms have attempted to curb the rise of crimes in their stores, spending about £1.2bn on measures like CCTV, increased security personnel, and body cameras.
Criminals given ‘a free pass’
Helen Dickinson, the BRC’s chief executive, said despite the sums of money invested to prevent crime, violence and abuse against staff was “climbing”.
She added: “Criminals are being given a free pass to steal goods and to abuse and assault retail colleagues. No one should have to go to work fearing for their safety.
“This is a crisis that demands action now.”
More than 55 leading businesses, including Sainsbury’s and Boots, previously signed an open letter to Minister for Policing Chris Philp calling for more police action over the high levels of abuse.
The Co-op said it recorded 300,000 incidents of shoplifting, abuse, violence and anti-social behaviour in 2023 – an increase of more than 40% on the year before.
It urged MPs not to “turn their backs” on shopworkers.
Meanwhile, the head of John Lewis said shoplifting had become an “epidemic” with a rise in organised gangs looting stores.
John Lewis is among 10 of the UK’s biggest retailers which last year agreed to fund a police operation to crack down on shoplifting, called Project Pegasus.
The companies are expected to pay around £600,000 towards the project, which will use CCTV images and facial recognition software to get a better understanding of shoplifting operations.
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Face ID tech to tackle shoplifters
Also, the Police Retail Crime Action Plan, launched in October 2023, signalled some “hope” for the sector, the BRC said.
It includes a pledge for police to prioritise urgently attending the scene of shoplifting that has involved violence against a worker, or when a shoplifter has been detained.
Henrik Nordvall, who heads H&M in the UK & Ireland, said: “While we welcomed the Retail Crime Action Plan last year, we need to ensure that this is put into practise.
“The introduction of a standalone offence for violent and abusive behaviour toward retail workers will send a clear message that the government does not tolerate such behaviour towards people who are simply doing their jobs.
“The issue of retail crime is not just about the cost to a business, but more importantly the safety of colleagues and customers who have the right to feel safe on their high streets and in their workplaces.”
A renewable energy group founded by the former chief executive of Petrofac, the oilfield services group which collapsed during the autumn, will this week announce a £40m fundraising despite signs of growing tension over its leadership.
Sky News has learnt that Venterra, which was set up four years ago by Ayman Asfari, will unveil the capital injection as early as Monday.
Its backers will include existing shareholders Beyond Net Zero, a fund affiliated with the private equity firm General Atlantic, and First Reserve, another private equity investor.
The fundraising will come amid a challenging climate sweeping through swathes of the renewable energy sector.
While offshore wind remains an important element of the global energy transition, the shifting investment priorities, in part precipitated by Donald Trump’s second term as US president, have resulted in slower growth than anticipated for companies such as Venterra.
One source said there had been growing tensions in recent months over Mr Asfari’s role at the company and its prospects for 2026.
Venterra has already raised a total of £250m in equity since it was formed.
The Christmas period is upon us, and goods are flying off the shelves, but for some reason, the tills are not ringing as loudly as they should be.
Across the country, the five-finger discount is being used with such frequency that retailers are taking action into their own hands.
With concerns about the police response to shoplifting, many are now resorting to controversial facial recognition technology to catch culprits before they strike.
Sainsbury’s, Asda, Budgens and Sports Direct are among the high-street businesses that have signed up to Facewatch, a cloud-based facial recognition security system that scans faces as they enter a store. Those images are then compared to a database of known offenders and, if a match is found, an alert is set off to warn the business that a shoplifter has entered the premises.
It comes as official figures show shoplifting offences rose by 13% in the year to June, reaching almost 530,000 incidents. Figures reported in August showed more than 80% result in no charge.
At the same time, retailers are reporting more than 2,000 cases of violence or abuse against their staff every day. Faced with mounting losses and safety concerns, businesses say they are being forced to take security into their own hands because stretched police forces are only able to respond to a fraction of incidents.
Image: A Facewatch camera
At Ruxley Manor Garden Centre in south London, managing director James Evans said theft had become increasingly brazen and organised, with losses from shoplifting now accounting for around 1.5% of turnover. “That may sound small, but it represents a significant hit to the bottom line,” he said, pointing out that thousands of pounds’ worth of goods can be stolen in a single visit.
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“We have had instances where the children get sent in to do it. They know that the parents will be waiting in the car park and they’ll know that there’s nothing that we can do to stop them.”
Image: Gurpreet Narwan is seen at the garden centre while being shown how Facewatch works
Staff members here have also had their fair share of run-ins with shoplifters. In one case, employees trying to stop a suspected shoplifter were nearly struck by an accomplice in a car. “This is no longer just about stock loss,” said James, “It is about the safety of our staff.”
However, the technology is not without its critics. Civil liberties groups have warned that the expansion of this type of technology is eroding our privacy.
Silkie Carlo, director of Big Brother Watch, called it “a very dangerous kind of privatised policing industry”.
Image: Facewatch is seen in operation as retailers look to crack down on crime.
“[It] really threatens fairness and justice for us all, because now it’s the case that just going to do your supermarket shopping, a company is quietly taking your very sensitive biometric data. That’s data that’s as sensitive as your passport, and [it’s] making a judgement about whether you’re a criminal or not.”
Silkie said the organisation was routinely receiving messages from people who said they had been mistakenly targeted. They include Rennea Nelson, who was wrongly flagged as a shoplifter at a B&M store after being mistakenly added to the facial recognition database. Nelson said she was threatened with police action and warned that her immigration status could be at risk.
Image: Gurpreet’s profile can be seen on the Facewatch database
“He said to me, if you don’t get out, I’m going to call the police. So at that point I turned around and I was like, are you speaking to me? Then he was like yes, yes, your face set off the alarm because you’re a thief… At that point, I was around six to seven months pregnant and I was having a high-risk pregnancy. I was already going through a lot of anxiety and, so him coming over and shouting at me, it was like really triggering me.”
The retailer later acknowledged the error and apologised, describing it as a rare case of human mistake.
A spokesperson for B&M said: ‘This was a simple case of human error, and we sincerely apologise to Ms Nelson for any upset caused. Reported incidents like this are rare. Facewatch services are designed to operate strictly in compliance with UK GDPR and to help protect store colleagues from incidents of aggressive shoplifting.”
Image: The cloud-based technology has critics who argue that it amounts to a misuse of personal data and privacy
Nick Fisher, chief executive of Facewatch, said the backlash was disproportionate.
“Well, I think it’s designed to be quite alarmist, using language like ‘dystopian’, ‘orwellian’, ‘turning people into barcodes’,” he said.
“The inference of that is that we will identify people using biometric technology, hold and store their own, store their data. And that’s just, quite frankly, misleading. We only store and retain data of known repeat offenders, of which it’s been deemed to be proportionate and responsible to do so… I think in the world that we are currently operating in, as long as the technology is used and managed in a responsible, proportionate way, I can only see it being a force for good.”
Rogue retailers exposed in shoplifting crackdown
Yet, there is obviously widespread unease, if not anger, at the proliferation of this technology. Businesses are obviously alert to it, but the bottom line is calling.
The owner of the fashion brand LK Bennett is this weekend racing to find a saviour amid concerns that it could be heading for collapse for the second time in six years.
Sky News has learnt that the clothing chain, which was founded by Linda Bennett in 1990, is working with advisers at Alvarez & Marsal (A&M) on an accelerated sale process.
Industry sources said on Saturday that A&M had begun sounding out potential buyers and investors in the last few days.
At one stage, LK Bennett was among the most recognisable brands on the high street, expanding to 200 branded outlets in the UK and overseas markets including China, Russia and the US.
In its home market it now trades from just nine standalone stores, with a further 13 listed as concessions on its website.
It was unclear whether a sale of the loss-making brand was likely or whether LK Bennett’s existing backers might be prepared to inject more funding into the business.
Contingency plans for an insolvency are frequently drawn up by advisers drafted in to run accelerated sale processes.
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The brand is owned by Byland UK, a company established in 2019 for the purpose of rescuing LK Bennett from a previous brush with insolvency.
Byland UK was formed by Rebecca Feng, who ran LK Bennett’s Chinese franchises.
At the time of that deal, Ms Feng said: “Under our plan, the business will continue to operate out of the UK, looking to maintain the long-standing and undoubted heritage of the brand.
“This will be achieved through a combination of working with quality British design, and the business’s existing supply chain.”
Accounts for LK Bennett Fashion for the period ended January 27, 2024 show the company made a post-tax loss of £3.5m on turnover of £42.1m.
The figures showed a steep loss in sales from £48.8m in 2023.
According to the accounts, LK Bennett paid a dividend of £229,000 “at the start of the year when performance was doing well”.
“Given the decline in revenue, the directors do not recommend the payment of any further dividends.”
Ms Bennett founded the eponymous chain by opening a store in Wimbledon, southwest London, in 1990, and promised to “bring a bit of Bond Street to the high street”.
Her eye for design earned her the nickname ‘queen of the kitten heel’ and saw her products worn by the Princess of Wales and Theresa May, the former prime minister.
In 2008, Ms Bennett sold the business for an estimated £100m to a consortium led by the private equity firm Phoenix Equity Partners.
She retained a stake, and then bought back the remaining equity in 2017.
The company’s administration in 2019 resulted in the closure of 15 stores.
It was unclear how many people are now employed by LK Bennett.
LK Bennett has been contacted for comment, while A&M declined to comment.