Nearly all doctors feel burnout, but many are encouraged by potential of AI, survey says

Published

1 year ago

February 21, 2024

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Suriyapong Thongsawang | Moment | Getty Images

Doctors in the U.S. are struggling to contend with burnout, staffing shortages and overwhelming administrative workloads, but many are optimistic that artificial intelligence could help to ease these problems, a new survey found.

More than 90% of physicians report feeling burned out on a “regular basis,” according to the survey, commissioned by Athenahealth, which offers cloud-based health-care tools. The survey found that excessive administrative tasks such as paperwork are the driving force behind this burnout, with 64% of doctors saying they feel overwhelmed by clerical requirements.

More than 60% of respondents said they have considered leaving the medical field, the report said.

Athenahealth released the results of the survey Wednesday.

What it's like to have a doctor visit with A.I.

To keep up with workloads, physicians are spending an average of 15 hours per week working outside their normal hours, in what many in the industry refer to as “pajama time,” the survey said.

Nearly 60% of doctors in the survey said they feel they do not have enough in-person time with their patients, and more than 75% reported feeling overwhelmed by patients’ “excessive communication demands,” such as frequent texting, calling and emailing outside scheduled visits.

Doctors are also noticing the challenges that their employers are facing, the survey found.

Around 78% of physicians said poor staff retention and shortages are affecting their organizations, according to the survey. Additionally, fewer than 40% of doctors feel confident that their employer is “on solid financial footing.”

Despite these obstacles, 83% of doctors in the survey said they believed AI could help. Physicians think the technology could eventually streamline administrative work, improve the accuracy of diagnoses, identify patterns and anomalies in patient data and more, the survey said.

Many doctors said their biggest concern about AI is that it could lead to a loss of human touch in health care, and around 70% said they are concerned about the technology’s use during at least one part of the diagnosis process, the survey said.

Even so, twice as many survey participants said AI would eventually be part of the solution, compared with those who said AI is part of the problem, according to the news release.

The study said AI optimists — survey participants who indicated that AI is part of the solution — also tend to feel more positive about the broader use of technology in health care. Nearly 80% of that group said they think tech helps them manage their patient workload, for instance.

“In order for physicians to fully benefit from technology as a care enhancement tool, they need to experience more advantages and fewer added complexities or burdens,” Dr. Nele Jessel, chief medical officer of Athenahealth, said in the release. “If we get this right, we’ll be using the technology to reduce administrative work and increase efficiencies in ways that allow physicians to refocus on their patients.”

While AI is unlikely to solve health-care problems overnight, the survey found that the technology is giving some doctors hope for the future. Around 37% of the AI optimists believe the field is ultimately heading in the right direction, according to the survey.

In the study, 1,003 doctors were surveyed between Oct. 23 and Nov. 8. The survey was conducted online by market research firm The Harris Poll on behalf of Athenahealth, whose sponsorship of the study was not revealed to the survey participants, the release said. Only 5% of respondents said they use Athenahealth’s technology, the release said.

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Amazon Kuiper second satellite launch postponed by ULA due to rocket booster issue

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3 hours ago

June 16, 2025

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Amazon Kuiper second satellite launch postponed by ULA due to rocket booster issue

A United Launch Alliance Atlas V rocket is shown on its launch pad carrying Amazon’s Project Kuiper internet network satellites as the vehicle is prepared for launch at the Cape Canaveral Space Force Station in Cape Canaveral, Florida, U.S., April 28, 2025.

Steve Nesius | Reuters

United Launch Alliance on Monday was forced to delay the second flight carrying a batch of Amazon‘s Project Kuiper internet satellites because of a problem with the rocket booster.

With roughly 30 minutes left in the countdown, ULA announced it was scrubbing the launch due to an issue with “an elevated purge temperature” within its Atlas V rocket’s booster engine. The company said it will provide a new launch date at a later point.

“Possible issue with a GN2 purge line that cannot be resolved inside the count,” ULA CEO Tory Bruno said in a post on Bluesky. “We will need to stand down for today. We’ll sort it and be back.”

The launch from Florida’s Space Coast had been set for last Friday, but was rescheduled to Monday at 1:25 p.m. ET due to inclement weather.

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Google issues apology, incident report for hourslong cloud outage

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4 hours ago

June 16, 2025

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Google issues apology, incident report for hourslong cloud outage

Thomas Kurian, CEO of Google Cloud, speaks at a cloud computing conference held by the company in 2019.

Michael Short | Bloomberg | Getty Images

Google apologized for a major outage that the company said was caused by multiple layers of flawed recent updates.

The company released an incident report late on Friday that explained hours of downtime on Thursday. More than 70 Google cloud services stopped working properly across the globe, knocking down or disrupting dozens of third-party services, including Cloudflare, OpenAI and Shopify. Gmail, Google Calendar, Google Drive, Google Meet and other first-party products also malfunctioned.

“We deeply apologize for the impact this outage has had,” Google wrote in the incident report. “Google Cloud customers and their users trust their businesses to Google, and we will do better. We apologize for the impact this has had not only on our customers’ businesses and their users but also on the trust of our systems. We are committed to making improvements to help avoid outages like this moving forward.”

Thomas Kurian, CEO of Google’s cloud unit, also posted about the outage in an X post on Thursday, saying “we regret the disruption this caused our customers.”

Google in May added a new feature to its “quota policy checks” for evaluating automated incoming requests, but the new feature wasn’t immediately tested in real-world situations, the company wrote in the incident report. As a result, the company’s systems didn’t know how to properly handle data from the new feature, which included blank entries. Those blank entries were then sent out to all Google Cloud data center regions, which prompted the crashes, the company wrote.

Engineers figured out the issue in 10 minutes, according to the company. However, the entire incident went on for seven hours after that, with the crash leading to an overload in some larger regions.

As it released the feature, Google did not use feature flags, an increasingly common industry practice that allows for slow implementation to minimize impact if problems occur. Feature flags would have caught the issue before the feature became widely available, Google said.

Going forward, Google will change its architecture so if one system fails, it can still operate without crashing, the company said. Google said it will also audit all systems and improve its communications “both automated and human, so our customers get the information they need asap to react to issues.”

— CNBC’s Jordan Novet contributed to this report.

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AMD shares rise 9% after analysts say they expect a ‘snapback’ for chipmaker

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4 hours ago

June 16, 2025

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AMD shares rise 9% after analysts say they expect a 'snapback' for chipmaker

AMD CEO Lisa Su unveils the AMD vision for Advancing Al.

Courtesy: AMD

Shares of Advanced Micro Devices rose nearly 9% on Monday after analysts at Piper Sandler lifted their price target on the stock on optimism about the chipmaker’s latest product announcement.

The analysts said they see a snapback for AMD’s graphics processing units, or GPUs, in the fourth quarter. That’s when they expect the chipmaker to be through the bulk of the $800 million in charges that AMD said it would incur as a result of a new U.S. license requirement that applies to exports of semiconductors to China and other countries.

Last week, AMD revealed its next-generation artificial intelligence chips, the Instinct MI400 series. Notably, the company unveiled a full-server rack called Helios that enables thousands of the chips to be tied together. That chip system is expected to be important for AI customers such as cloud companies and developers of large language models.

AMD CEO Lisa Su showed the products on stage at an event in San Jose, California, alongside OpenAI CEO Sam Altman, who said they sounded “totally crazy.”

“Overall, we are enthused with the product launches at the AMD event this week, specifically the Helios rack, which we think is pivotal for AMD Instinct growth,” the analysts wrote in their note.

Piper Sandler raised its price target for AMD’s share price from $125 to $140.

The stock jumped past $126 on Monday to close at its highest level since Jan. 7, before President Donald Trump announced sweeping new tariffs and AMD warned of the chip control charges.