The massive outage that knocked out cellphone service for tens of thousands of AT&T users for hours Thursday was likely caused by a glitch in a software update — as viral photos show helpless AT&T store workers being harassed by angry customers.
AT&T blamed the large-scale service disruption that impacted more than 70,000 users across the US and parts of Canada at its peak on an unspecified coding error and not on a cyberattack, as widely feared.
“Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network,” the carrier said in a statement late Thursday.
They done walked AT&T down ? buddy just work there ? pic.twitter.com/IjAePm5KFj— JP (@lostfilesjp) February 22, 2024
The “incorrect process in question” reportedly related to a software update gone awry, according to preliminary information from two sources familiar with the matter who spoke to ABC News on condition of anonymity.
The outage that left customers unable to make calls or send text messages was not caused by a malicious external actor, one of the outlets sources said.
AT&T Outage Today Had This Employee In Florida Stressed Tf Out ?? pic.twitter.com/usNAS4ur3F— Raphouse TV (RHTV) (@raphousetv7) February 22, 2024
Some frustrated AT&T customers flocked to their local cellphone stores to vent their frustration about the outage, as seen in viral photos and videos circulating on X.
One post that has drawn more than 19 million views shows a visibly befuddled AT&T worker standing outside a store surrounded by a crowd of people.
“They done walked AT&T down,” the accompanying caption read. “Buddy just work there.”
Another post on X showed an AT&T employee in Florida being berated by a man over the service disruption.
“I can’t even get a text message or a phone call out,” the unhappy customer whines.
“But sir, what do you want me to do What the hell, man!” the fed-up store staffer replies, adding: “Sir, we’re having an outage! Do you know what an outage is?”
“I know what an outage is,” the man replies.
“So what the f–k do you want me to do?” the worker fires back. “I don’t know what the f–k to tell you. Y’all stressing me out. I already don’t get paid enough.”
AT&T, the nation’s largest cellphone carrier whose 5G network covers around 290 million users in the US, spent more than 10 hours on Thursday restoring its service,
Outage tracker Downdetector noted that outages, which began at about 3:30 a.m. peaked at around 73,000 reported incidents.
The service was restored by 2:15 p.m.
“We are taking steps to ensure our customers do not experience this again in the future,” AT&T said on its website.
The Federal Communications Commission said it was investigating the outage, while the Cybersecurity and Infrastructure Security Agency said it was working with cellphone carrier to get to the bottom of what happened.
White House spokesman John Kirby said the FBI and the Department of Homeland Security were also looking into the outage.
“We are being told AT&T has no reason to think this was a cyber or security incident,” said Kirby. “But the bottom line is we don’t have all the answers.
Cassie Ventura broke down in tears in court as she described her “personal shame” at taking part in “freak off” sex sessions for Sean Combs – and also accused him of raping her as their relationship came to an end.
During her second day of testimony, the singer and model told jurors of several alleged violent incidents and said the hip-hop mogul, who was known as Puff Daddy and Diddy throughout his career, blackmailed her with compromising videos.
At one point, the courtroom in Manhattan, New York, fell silent as sexually explicit images from “freak offs” were shown to jurors, but kept private from the public gallery. These included images of Ms Ventura and escorts.
Combs asked his lawyer Marc Agnifilo to see a binder of the images, and thumbed through it for a few moments before handing it back.
Image: Combs watched as hotel CCTV was played in the courtroom
The 55-year-old, once one of the most powerful men in the music industry, has pleaded not guilty to charges of sex-trafficking, racketeering conspiracy, and transportation to engage in prostitution.
Prosecutors allege he used his fame and fortune to coerce Ms Ventura and other women into abusive sex sessions with escorts. His lawyers have conceded he could be violent, but argue that all sexual encounters were consensual and he never veered into sex trafficking and racketeering.
Ms Ventura, who is heavily pregnant with her third child, kept calm and composed for most of her evidence on Wednesday, but broke down at the end of the day when asked why she had chosen to testify.
“I can’t carry this anymore,” she told the court. “I can’t carry the shame, the guilt, the way he treated people like they were disposable. What’s right is right, what’s wrong is wrong. I came here to do the right thing.”
Early in 2023, she said she started suffering from “flashbacks” and had suicidal thoughts, so went to rehab and trauma therapy.
Image: Jurors were shown images of bruises on Ms Ventura’s body
It is “impossible to know” how many “freak offs” she participated in, but it was in the hundreds, she told the court. Asked if she has been involved in any since ending the relationship in 2018, she replied: “No.”
Ms Ventura, 38, alleged that Combs raped her at her home in Los Angeles, after she told him she was ending things.
“I just remember crying and saying no, but it was very fast,” she said, her voice trailing off.
She told jurors she did have consensual sex with the rapper on a subsequent occasion. “We’d been together for over 10 years. You just don’t turn feelings off,” she said.
Ms Ventura sued Combs in November 2023, and settled within 24 hours. She received £20m, the trial was told.
Combs ‘threatened Cassie and Kid Cudi’
Ms Ventura’s second day of testimony also included details of how she briefly dated Scott Mescudi, better known as singer and rapper Kid Cudi, during a low point in her relationship with Combs in 2011.
Combs lunged at her with a corkscrew and kicked her in the back when he found out, jurors heard, and threatened to blow up Mescudi’s car.
These allegations were also detailed in her lawsuit, which alleged his car did “explode in his driveway” around this time.
During several hours on the stand, Ms Ventura told how she hid the extent of Comb’s alleged violence from loved ones, and described one incident when she allegedly suffered a “pretty significant gash” above her left eye after he threw her into a bed frame.
Rather than go to hospital, his security staff took her to a plastic surgeon in Beverly Hills, she said.
The hotel CCTV ‘attack’
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1:29
CCTV footage shows Diddy ‘attacking’ Cassie in hotel
An incident at a hotel in Los Angeles in March 2016, which has come up several times during the trial already, was also discussed again.
CCTV from the hotel, which was first released by CNN in May 2024, showed Combs allegedly beating Ms Ventura in a hallway.
Jurors were shown photos of her with a swollen lip following the incident as she testified. She said a friend of hers saw her injuries and was “super upset” because she’d “seen me with black eyes and busted lips before”.
She also spoke about a trip to Cannes in 2013, after which she said the rapper began playing a recording of a “freak off” on his laptop on a commercial flight to New York, with other people around them – telling her he was “going to embarrass me and release them”.
Image: Combs allegedly threw a vase during the hotel incident. Pic: Department of Justice via Reuters
Asked if the freak offs impacted her health, Ms Ventura said she had stomach problems and frequently developed urinary tract infections. She was also affected mentally, she told the court, saying they made her feel “really empty” and “gross”.
Throughout her testimony, Ms Ventura has maintained she never wanted to have sexual experiences with other people but did it at first to please the man she loved, and later out of fear. She was 22 and inexperienced when she started dating Combs, who was 17 years older, she said.
The trial continues with cross-examination of Ms Ventura from the defence tomorrow.
LAS VEGAS — Vegas Golden Knights captain Mark Stone sat out Game 5 on Wednesday night in the second-round playoff series against the Edmonton Oilers because of an upper-body injury.
Stone was injured in the first period Saturday in a last-second 4-3 victory by the Golden Knights and did not play in the second and third period. He returned, however, to play in Game 4 on Monday, a 3-0 Vegas loss.
Stone had two goals and two assists in the first two games of the series but has not scored a point since then.
The Oilers took a 3-1 series lead into Wednesday’s game.
Cassie Ventura broke down in tears in court as she described her “personal shame” at taking part in “freak off” sex sessions for Sean Combs – and also accused him of raping her as their relationship came to an end.
During her second day of testimony, the singer and model told jurors of several alleged violent incidents and said the hip-hop mogul, who was known as Puff Daddy and Diddy throughout his career, blackmailed her with compromising videos.
At one point, the courtroom in Manhattan, New York, fell silent as sexually explicit images from “freak offs” were shown to jurors, but kept private from the public gallery. These included images of Ms Ventura and escorts.
Combs asked his lawyer Marc Agnifilo to see a binder of the images, and thumbed through it for a few moments before handing it back.
Image: Combs watched as hotel CCTV was played in the courtroom
The 55-year-old, once one of the most powerful men in the music industry, has pleaded not guilty to charges of sex-trafficking, racketeering conspiracy, and transportation to engage in prostitution.
Prosecutors allege he used his fame and fortune to coerce Ms Ventura and other women into abusive sex sessions with escorts. His lawyers have conceded he could be violent, but argue that all sexual encounters were consensual and he never veered into sex trafficking and racketeering.
Ms Ventura, who is heavily pregnant with her third child, kept calm and composed for most of her evidence on Wednesday, but broke down at the end of the day when asked why she had chosen to testify.
“I can’t carry this anymore,” she told the court. “I can’t carry the shame, the guilt, the way he treated people like they were disposable. What’s right is right, what’s wrong is wrong. I came here to do the right thing.”
Early in 2023, she said she started suffering from “flashbacks” and had suicidal thoughts, so went to rehab and trauma therapy.
Image: Jurors were shown images of bruises on Ms Ventura’s body
It is “impossible to know” how many “freak offs” she participated in, but it was in the hundreds, she told the court. Asked if she has been involved in any since ending the relationship in 2018, she replied: “No.”
Ms Ventura, 38, alleged that Combs raped her at her home in Los Angeles, after she told him she was ending things.
“I just remember crying and saying no, but it was very fast,” she said, her voice trailing off.
She told jurors she did have consensual sex with the rapper on a subsequent occasion. “We’d been together for over 10 years. You just don’t turn feelings off,” she said.
Ms Ventura sued Combs in November 2023, and settled within 24 hours. She received £20m, the trial was told.
Combs ‘threatened Cassie and Kid Cudi’
Ms Ventura’s second day of testimony also included details of how she briefly dated Scott Mescudi, better known as singer and rapper Kid Cudi, during a low point in her relationship with Combs in 2011.
Combs lunged at her with a corkscrew and kicked her in the back when he found out, jurors heard, and threatened to blow up Mescudi’s car.
These allegations were also detailed in her lawsuit, which alleged his car did “explode in his driveway” around this time.
During several hours on the stand, Ms Ventura told how she hid the extent of Comb’s alleged violence from loved ones, and described one incident when she allegedly suffered a “pretty significant gash” above her left eye after he threw her into a bed frame.
Rather than go to hospital, his security staff took her to a plastic surgeon in Beverly Hills, she said.
The hotel CCTV ‘attack’
Please use Chrome browser for a more accessible video player
1:29
CCTV footage shows Diddy ‘attacking’ Cassie in hotel
An incident at a hotel in Los Angeles in March 2016, which has come up several times during the trial already, was also discussed again.
CCTV from the hotel, which was first released by CNN in May 2024, showed Combs allegedly beating Ms Ventura in a hallway.
Jurors were shown photos of her with a swollen lip following the incident as she testified. She said a friend of hers saw her injuries and was “super upset” because she’d “seen me with black eyes and busted lips before”.
She also spoke about a trip to Cannes in 2013, after which she said the rapper began playing a recording of a “freak off” on his laptop on a commercial flight to New York, with other people around them – telling her he was “going to embarrass me and release them”.
Image: Combs allegedly threw a vase during the hotel incident. Pic: Department of Justice via Reuters
Asked if the freak offs impacted her health, Ms Ventura said she had stomach problems and frequently developed urinary tract infections. She was also affected mentally, she told the court, saying they made her feel “really empty” and “gross”.
Throughout her testimony, Ms Ventura has maintained she never wanted to have sexual experiences with other people but did it at first to please the man she loved, and later out of fear. She was 22 and inexperienced when she started dating Combs, who was 17 years older, she said.
The trial continues with cross-examination of Ms Ventura from the defence tomorrow.