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Delivery riders are to strike again on Friday as takeaway order numbers fell during the Valentine’s Day walkout.

There were roughly 30% fewer orders in London during the strike period last Wednesday than the same 5pm to 10pm hours on Valentine’s Day in 2022 and 2023, according to delivery rider app, Rodeo.

Across the UK the fall was 10% to 20% of normal volumes.

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Rodeo expected 750,000 to 1 million orders would have taken place across the UK throughout the five Valentine’s Day hours.

The sum is based on the 10 to 15 million average number of takeaway orders a week in the UK and Ireland, taken from delivery company results as well as previous Valentine’s Day order data.

Data from 5,000 to 10,000 delivery riders using Just Eat, Uber Eats and Stuart was used to generate this data.

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The app allows riders to track their earnings, communicate with other couriers, and see which apps, areas and times are busiest.

While Deliveroo is not included on Rodeo, the Rodeo co-founder told Sky News there’s no reason to believe the effect wasn’t consistent across delivery platforms.

Deliveroo said “Rodeo does not have any access to Deliveroo data and therefore it is misleading to suggest any read across to our business. Every single one of these data points is incorrect for Deliveroo”.

A Just Eat spokesperson said: “Just Eat disputes the claims.”

It’s understood the majority of restaurants using Just Eat have their own delivery couriers, which protects the platform from the effect of rider stoppages.

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Delivery drivers

Delivery riders typically work across platforms, delivering for more than one company at a time.

In advance of the stoppage last Wednesday Deliveroo contacted restaurants in areas it expected to be impacted and suggested they stop accepting orders if they begin to stack up, and switch delivery terminals to offline mode “to avoid a negative customer experience”.

The email, seen by Sky News, said restaurants will not be charged commission for cancelling deliveries and that Deliveroo will proactively cancel orders that are more than 45 minutes late en route to customers.

Strikes are again taking place between 5pm and 10pm on Friday 22 February as riders, organised by the Delivery Jobs UK group, say pay has fallen and they have to work longer hours for less money.

That work is often done in dangerous environments and wet and windy weather. Riders can deal with drunk people, bike thefts and racism on the job, a Delivery Jobs UK spokesperson told Sky News.

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Delivery rider on why he’s striking

Strikes are to continue if demands for a £5 minimum fee per delivery, compensation for the time it takes to get to the pick-up point, and increased pay when delivering more than one order from a given outlet are not met.

In response, Just Eat also said: “Our data shows that couriers delivering for Just Eat earn, on average, significantly over both the London and national living wage for the time they are on an order.

“We provide a highly competitive base rate to self-employed couriers and have a good relationship with the vast majority of couriers across our network. In addition, we offer regular incentives to help them maximise their earnings and continue to review our pay structure regularly.”

A Deliveroo spokesperson also said: “Thousands of people apply to work with Deliveroo each month, rider retention rates are high and the overwhelming majority of riders tell us that they are satisfied working with us.

“We value dialogue with riders, which is why we have a voluntary partnership agreement with a trade union”.

A Stuart spokesperson commented: “We worked closely with clients to minimise disruption during the impacted period, and will continue to do so for any future instances.

“Stuart remains committed to providing competitive earnings opportunities for courier partners and delivering a courier-centric platform.”

An Uber Eats spokesperson said: “We offer a flexible way for couriers to earn by using the app when and where they choose, something we know the vast majority of couriers value.

“Couriers are also covered by our partner protection programme that provides insurance if they are injured whilst working and income protection if they are sick and not able to work, and we and we regularly engage with couriers to look at how we can improve their experience.”

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Bank of England governor backs big retail on budget jobs warning

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Bank of England governor backs big retail on budget jobs warning

The Bank of England governor has said industry lobby group the British Retail Consortium (BRC) was right to warn of job losses as a result of the budget.

There is a “risk” of unemployment rising due to increases in employers’ national insurance contributions and minimum wage rises announced by Chancellor Rachel Reeves last month, Andrew Bailey told MPs on the Treasury Committee.

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In a letter to Ms Reeves, the BRC warned of items becoming more expensive and job cuts stemming from the price pressures placed on firms by the new policies.

But firms will rebuild their profit margins, according to Mr Bailey.

He said: “Probably initially there will be more pressure on firms’ margins because it takes them longer to adjust and then they’ll probably rebuild those more profit margins, that is over time”.

Having previously said the budget could cause inflation to rise, Mr Bailey on Tuesday said price increases could slow or reverse thanks to the budget policies.

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Fewer jobs would reduce competition among employers for workers, something which could bring down wages.

Wage rises have been one of the factors identified by Mr Bailey as behind high inflation since the COVID pandemic.

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BoE: Inflation expected to rise

How much will borrowing costs fall by?

A member of the Bank’s interest rate-setting Monetary Policy Committee, Professor Alan Taylor, told the MPs he expects interest rates to fall to 3.75% over the next year – down from the current 4.75%.

Interest rates could be lowered more quickly, he added, if inflation, wage growth and economic expansion are less than anticipated and unemployment ticks higher.

Why are mortgage rates going up?

When asked why typical fixed-rate mortgages have been going up in recent weeks, Mr Bailey said it was because of US political uncertainty before the election as well as the UK budget.

He pointed out that since the first interest rate cut in four years, announced in August, mortgage rates in the market have been lower.

Brexit and its hardline supporters

Echoing comments he made about Brexit and the need for increased cooperation with the European Union, Mr Bailey also levelled criticism at hardline Brexiteers.

“We should be in active dialogue with the EU,” he told MPs.

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The reason there have been outcomes “better than we feared they would be in 2016-17” for the financial services sector is because of open dialogue with EU colleagues, Mr Bailey said.

“I find it hard to understand people who seem to say that we should implement Brexit in the most hostile fashion possible.”

He added: “I take no position on Brexit. I never have. I’ve always said it’s my job to get on and do it and I’ll do it in the best way possible and I think talking, having a relationship with the European Union is the better way to do it.”

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Post Office to cut senior leadership team by 50% under ‘£1.2bn transformation’

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Post Office to cut senior leadership team by 50% under '£1.2bn transformation'

The scandal-hit Post Office has moved to cut its senior leadership team by half under efforts to reduce costs and bolster the business’s damaged culture.

New chairman Nigel Railton told a committee of MPs the move was started just moments after his transformation plan – a major effort to turn a page on the Horizon IT scandal – was revealed to Post Office staff last week.

He also confirmed that the total cost of the initiative, yet to be agreed with ministers, had been estimated at £1.2bn.

That sum, he said in his evidence to the business and trade committee, included the projected cost of a replacement for the Horizon accounting system.

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Mr Railton did also not deny that he could consider his position if the bill was not approved by the government.

The transformation plans could lead to more than 1,000 job losses through the closure of more than 100 so-called crown branches which currently lose significant amounts of money.

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On top of that headcount figure are planned cuts to head office roles.

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While no total has been set Mr Railton, who succeeded Henry Staunton after he was sacked by-then business secretary Kemi Badenoch in January, confirmed that it was in consultations with 30 out of 64 members of the current senior leadership team.

The wider transformation proposals include an aim to boost postmaster pay by a combined £250m over five years in a bid to remedy long-held complaints over remuneration.

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Union confusion over Post Office shake-up

The MPs held their evidence session as the public inquiry into the scandal nears its conclusion, with just closing speeches to be made ahead of the publication of the findings next year.

The compensation and redress issue is continuing to dominate the fallout amid the criticism over delays after the blanket quashing of wrongful theft convictions linked to the faulty accounting system software.

The MPs’ raised concerns, that were supported by witnesses including Mr Railton, that the redress schemes still needed to go faster despite some improvements in processes.

Attention is, however, also turning to potential prosecutions connected with the scandal though such charging decisions could take years to materialise.

Sky News revealed on Monday that police, who have been monitoring evidence and submissions to the inquiry, are investigating up to four individuals to date on suspicion of offences including perjury.

Ministers are considering a new ownership model for the business, which could result in an employee-owned future akin to the John Lewis Partnership structure.

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Budget means ‘difficult decisions’ already being taken, retail chiefs warn

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Budget means 'difficult decisions' already being taken, retail chiefs warn

Dozens of retail bosses have signed a letter to the chancellor warning of dire consequences for the economy and jobs if she pushes ahead with budget plans which, they say, will raise their costs by £7bn next year alone.

There were 79 signatories to the British Retail Consortium’s (BRC’s) response to Rachel Reeves’ first budget last month, a draft of which was seen by Sky News last week.

As farmers prepared to launch their own protest in London over inheritance tax measures, the retail lobby group’s letter to Number 11 Downing Street was just as scathing over the fiscal event’s perceived impact.

It warned that higher costs, from measures such as higher employer National Insurance contributions and National Living Wage increases next year, would be passed on to shoppers and hit employment and investment.

The letter, backed by the UK boss of the country’s largest retailer Tesco and counterparts including the chief executives of Sainsbury’s, Next and JD Sports, stated: “Retail is already one of the highest taxed business sectors, along with hospitality, paying 55% of profits in business taxes.

“Despite this, we are highly competitive, with margins of around 3-5%, ensuring great value for customers.

“For any retailer, large or small, it will not be possible to absorb such significant cost increases over such a short timescale.

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PM vows to defend budget decisions

“The effect will be to increase inflation, slow pay growth, cause shop closures, and reduce jobs, especially at the entry level. This will impact high streets and customers right across the country.

“We are already starting to take difficult decisions in our businesses and this will be true across the whole industry and our supply chain.”

The budget raised employers’ National Insurance contributions by 1.2 percentage points to 15% from April 2025, and also lowered the threshold for when firms start paying to £5,000 from £9,100 per year.

It also raised the minimum wage for most adults by 6.7% from April.

The BRC has previously pleaded for the total cost burden, which also includes business rates and a £2bn hit from a packaging levy, to be phased in and its chairman has said the measures fly in the face of the government’s “pro-business rhetoric” of the election campaign.

Official data covering the past few months has raised questions over whether the core message since July of a tough budget ahead has knocked confidence, hitting employment and economic growth in the process.

The government was yet to comment on the letter, which pleaded for an urgent meeting, but a spokesperson for prime minister Sir Keir Starmer has previously stated in response to BRC criticism that the budget “took tough choices but necessary choices to fix the foundations, to fix the fiscal blackhole that the government had inherited and to restore economic stability.”

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