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Salesforce headquarters in San Francisco, California, US, on Wednesday, Nov. 29, 2023.

David Paul Morris | Bloomberg | Getty Images

Salesforce on Thursday announced new data and artificial intelligence solutions for health-care workers that could help lessen their burdensome administrative workloads.  

The first tool is called Einstein Copilot: Health Actions, and it will allow doctors to book appointments, summarize patient information and send referrals by prompting AI with conversational language, according to a release. Salesforce also announced Assessment Generation, which will allow organizations to digitize health assessments like surveys without having to manually type or code them, the release said.

Both features are built on the company’s Einstein 1 Platform, which health organizations can use to bring medical data from disparate sources like insurance claims systems and electronic health records into one place. 

Labor-intensive administrative tasks like filing paperwork are a big problem for health-care workers. It’s one of the leading drivers of burnout among physicians, according to a recent survey from Athenahealth. More than 90% of physicians report feeling burned out on a “regular basis” the survey found, and 64% of doctors said they feel overwhelmed by administrative requirements. 

The clerical workload is often compounded because health-care data is stored across many different databases and formats, making it difficult and time-consuming for clinicians to track down the needed information. As a result, unifying data across health-care systems is a growing opportunity for tech companies like Google, Amazon Web Services and Salesforce, which offer cloud-based customer relationship management (CRM) tools. 

Salesforce said doctors can use Einstein Copilot: Health Actions to generate a patient summary that includes details like patients’ medications, clinical service requests, diagnoses and tests. By generating a summary with AI, physicians would no longer need to spend time looking up all those components independently.  

Salesforce said its Assessment Generation tool will be generally available this summer, and Einstein Copilot: Health Actions will be available for use at the end of the year. All Einstein Copilot features and functionalities are also expected to comply with HIPAA regulations as of this summer, the company added.

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ServiceNow in talks to acquire cybersecurity startup Armis in potential $7 billion deal, Bloomberg reports

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ServiceNow in talks to acquire cybersecurity startup Armis in potential  billion deal, Bloomberg reports

Software company ServiceNow is in advanced talks to buy cybersecurity startup Armis, which was last valued at $6.1 billion, Bloomberg reported

The deal, which could reach $7 billion in value, would be ServiceNow’s largest acquisition, the outlet said, citing people familiar with the situation who asked not to be identified because the talks are private. 

The acquisition could be announced as soon as this week, but could still fall apart, according to the report. 

Armis and ServiceNow did not immediately return a CNBC request for comment.

Armis, which helps companies secure and manage internet-connected devices and protect them against cyber threats, raised $435 million in a funding round just over a month ago and told CNBC about its eventual plans for an IPO.

Armis CEO Yevgeny Dibrov and CTO Nadir Izrael.

Courtesy: Armis

CEO and co-founder Yevgeny Dibrov said Armis was aiming for a public listing at the end of 2026 or early 2027, pending “market conditions.” 

Armis’s decision to be acquired rather than wait for a public listing is a common path for startups at the moment. The IPO markets remain choppy and many startups are choosing to remain private for longer instead of risking a muted debut on the public markets. 

Founded in 2016, Armis said in August it had surpassed $300 million in annual recurring revenues, a milestone it achieved less than a year after reaching $200 million in ARR.

Its latest funding round was led by Goldman Sachs Alternatives’ growth equity fund, with participation from CapitalG, a venture arm of Alphabet. Previous backers have included Sequoia Capital and Bain Capital Ventures.

Read the complete Bloomberg article here.

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