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“Technical issues” that affected Sainsbury’s in store contactless payments and online delivery services have been resolved after causing chaos for shoppers.

The supermarket said on Saturday morning that it was unable to fulfil the “vast majority” of online deliveries, while staff waited outside some stores to tell customers they could only pay with cash.

Tesco also cancelled some online orders as both supermarkets said they were experiencing technical problems.

In an update this afternoon, Sainsbury’s said: “We can confirm that contactless payments are now back up and running in all our stores, alongside all other forms of payment.

“Our Groceries Online ordering system is working as normal and customers can place an order for delivery anytime from tomorrow.”

The supermarket chain apologised to customers for the “inconvenience” caused and thanked them for “bearing with us”.

All stores remained open during the technical blunder, the supermarket said, and the “majority” of chip and pin transactions were working.

Argos, which is owned by Sainsbury’s, was also affected by the software update, meaning customers may have experienced issues with ordering new items or collecting orders in-store.

An email Sainsbury's sent to customers this afternoon
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An email Sainsbury’s sent to customers this afternoon

A customer at a Sainsbury’s in Farnham told Sky News they visited the store at around 4pm and there were “no problems”.

“The only thing not working were the handheld smart shop devices, but you can pay the normal way at the tills,” they said.

Tesco also experienced problems

Tesco said hours after the announcement by Sainsbury’s that it was also experiencing “a technical issue”, meaning it “had to cancel some online orders that were due for delivery today”.

The supermarket chain apologised to customers, and later said the issue had been resolved, but orders for later in the day were still affected.

Pic: iStock
Image:
Pic: iStock

Customers whose order was impacted should have received an email and were able to place a new order and view available slots.

Tesco said customers would not be charged for any cancelled orders.

Shoppers abandoned trolleys at checkouts

The technical error had caused chaos for customers across the UK, some of whom vented their frustration about being unable to pay with contactless methods.

Mary Griffin told Sky News: “Surely IT can have a backup of some description so that they can take card payments. I just find that they’re going to lose some customers today.”

Mary Griffin at the Sainsbury's store in Burton-upon-Trent. From Becky Cotterill
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Mary Griffin at the Sainsbury’s store in Burton upon Trent

Another affected customer, who tried to use the tills at a Sainsbury’s in the town of Prestwick in Ayrshire, Scotland, said everyone in line was abandoning their shopping as their cards were being declined.

“Some staff were saying to put your card in the machine and use your pin but this didn’t work,” they told Sky News.

“Everyone was leaving their shopping and staff were having to clear it away.

“This was obviously more serious than Sainsbury’s are making out.”

Meanwhile, Jason Jerome, from Dawlish in Devon said his local Sainsbury’s store was “crazy” this morning, with tills “six or seven deep”.

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“Bless the staff, they were trying their hardest to alleviate people’s fears. It was just so busy, it was crazy.”

“It must’ve took me an extra 20 minutes just waiting in the queue,” he said.

The supermarket had assured customers on X that their personal data was “still be safe and secure even with the issues going on”.

Its page on the social media site was inundated with customers’ complaints that their orders had not arrived this morning.

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Nationwide police operation on grooming gangs announced

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Nationwide police operation on grooming gangs announced

A nationwide police operation to track down those in grooming gangs has been announced by the Home Office.

The National Crime Agency (NCA) will target those who have sexually exploited children as part of a grooming gang, and will investigate cases that were not previously progressed.

Home Secretary Yvette Cooper said in a statement: “The vulnerable young girls who suffered unimaginable abuse at the hands of groups of adult men have now grown into brave women who are rightly demanding justice for what they went through when they were just children.

“Not enough people listened to them then. That was wrong and unforgivable. We are changing that now.

“More than 800 grooming gang cases have already been identified by police after I asked them to look again at cases which had closed too early.

“Now we are asking the National Crime Agency to lead a major nationwide operation to track down more perpetrators and bring them to justice.”

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Starmer to launch new grooming gang inquiry

The NCA will work in partnership with police forces around the country and specialist officers from the Child Sexual Exploitation Taskforce, Operation Hydrant – which supports police forces to address all complex and high-profile cases of child sexual abuse – and the Tackling Organised Exploitation Programme.

It comes after Sir Keir Starmer announced a national inquiry into child sex abuse on Saturday, ahead of the release of a government-requested audit into the scale of grooming gangs across the country, which concluded a nationwide probe was necessary.

The prime minister previously argued a national inquiry was not necessary, but changed his view following an audit into group-based child sexual abuse led by Baroness Casey, set to be published next week.

Ms Cooper is set to address parliament on Monday about the findings of the near 200-page report, which is expected to warn that white British girls were “institutionally ignored for fear of racism”.

One person familiar with the report said it details the institutional failures in treating young girls and cites a decade of lost action from the Independent Inquiry into Child Sexual Abuse (IICSA), set up in 2014 to investigate grooming gangs in Rotherham.

The report is also expected to link illegal immigration with the exploitation of young girls.

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Kemi Badenoch, the Conservative leader, said on Saturday that Sir Keir should recognise “he made a mistake and apologise for six wasted months”.

Speaking to Sky’s Sunday Morning With Trevor Phillips, Chancellor Rachel Reeves refused to say if the government will apologise for dismissing calls for a national public inquiry into grooming gangs.

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Rachel Reeves on Sunday Morning With Trevor Phillips

She said: “What is the most important thing here? It is the victims, and it’s not people’s hurt feelings about how they have been spoken about.”

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Career spy Blaise Metreweli to become first woman to head MI6

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Career spy Blaise Metreweli to become first woman to head MI6

Career spy Blaise Metreweli will become the first woman to head MI6 in a “historic appointment”, the prime minister has announced.

She will take over from Sir Richard Moore as the 18th Chief, also known as “C”, when he steps down in the autumn.

“The historic appointment of Blaise Metreweli comes at a time when the work of our intelligence services has never been more vital,” Sir Keir Starmer said in a statement released on Sunday night.

“The United Kingdom is facing threats on an unprecedented scale – be it aggressors who send their spy ships to our waters or hackers whose sophisticated cyber plots seek to disrupt our public services.”

Of the other main spy agencies, GCHQ is also under female command for the first time.

Anne Keast-Butler took on the role in 2023, while MI5 has previously twice been led by a woman.

Until now, a female spy chief had only headed MI6 – also known as the Secret Intelligence Service (SIS) – in the James Bond movies.

A motorboat passes by the MI6 building in Vauxhall, London. Pic: Reuters
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Blaise Metreweli is the first woman to be named head of MI6. Pic: Reuters

Dame Judi Dench held the fictional role – called “M” in the films instead of “C” – between 1995 and 2015.

Ms Metreweli currently serves as “Q”, one of four director generals inside MI6.

The position – also made famous by the James Bond films, with the fictional “Q” producing an array of spy gadgets – means she is responsible for technology and innovation.

Ms Metreweli, a Cambridge graduate, joined MI6 in 1999.

Unlike the outgoing chief, who spent some of his service as a regular diplomat in the foreign office, including as ambassador to Turkey, she has spent her entire career as an intelligence officer.

Much of that time was dedicated to operational roles in the Middle East and Europe.

Ms Metreweli, who is highly regarded by colleagues, also worked as a director at MI5.

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In a statement, she said she was “proud and honoured to be asked to lead my service”.

“MI6 plays a vital role – with MI5 and GCHQ – in keeping the British people safe and promoting UK interests overseas,” she said.

“I look forward to continuing that work alongside the brave officers and agents of MI6 and our many international partners.”

Sir Richard said: “Blaise is a highly accomplished intelligence officer and leader, and one of our foremost thinkers on technology. I am excited to welcome her as the first female head of MI6.”

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Woman, 23, dies after falling in water at beauty spot in Scottish Highlands

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Woman, 23, dies after falling in water at beauty spot in Scottish Highlands

A woman has died after falling into the water at a popular beauty spot in the Scottish Highlands.

The 23-year-old had fallen into the water in the Rogie Falls area of Wester Ross.

Police Scotland confirmed emergency services attended the scene after being called at 1.45pm on Saturday.

“However, [she] was pronounced dead at the scene,” a spokesperson said.

“There are no suspicious circumstances and a report will be submitted to the Procurator Fiscal.”

Rogie Falls are a series of waterfalls on the Black Water, a river in Ross-shire in the Highlands of Scotland. They are a popular attraction for tourists on Scotland’s North Coast 500 road trip.

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