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It’s early on a Monday morning and the sliding doors to the office of Hastings Council haven’t stopped moving backwards and forwards. This is where the homeless come in desperation.

Eunice Dolby is sitting in the waiting area surrounded by suitcases containing all of her possessions.

The 77-year-old lost her husband last year and now she’s lost her home.

After 18 years as a tenant, her landlord used a Section 21 “no-fault” eviction notice to get her out.

Eunice was left homeless
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It’s the first time 77-year-old Eunice Dolby has been made homeless

“The bailiffs turned up at quarter past 10,” she says.

“I’ve always had somewhere to live. I’ve never been on the streets in my life.”

As she’s describing what happened, her head lowers and she catches her breath.

“I kept it clean and tidy, I’ve left it spotless. I never thought I’d be homeless.”

Sky's Nick Martin speaks to Eunice
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After 18 years as a tenant, Eunice’s landlord used a Section 21 eviction notice to remove her

Eunice carries her belongings
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Eunice carries her belongings out on to the streets

A few minutes later, 18-year-old Leah Gartside comes through the door with her 14-month-old baby Livia in a buggy. They’ve been living with her parents who’ve also got a Section 21 notice – the landlord wants to sell up.

“We’ve been good tenants, there’ve been no complaints. We love living there, we’ve been there for 16 years,” she says.

Leah’s come to get help before things get worse and the bailiffs are on the doorstep.

Leah and her daughter Livia
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Leah, 18, and her 14-month-old daughter Livia

Leah's daughter Livia
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Leah, Livia and her parents were living happily together until they got a Section 21 notice

I’m told that this is a typical Monday morning for the on-duty housing officers. I’m here to spend some time with them, to understand why Britain is gripped by a housing crisis that is causing misery for thousands of people.

And local councils are bearing the brunt because they have a legal duty to put a roof over the heads of homeless people eligible for help.

Housing officer and Leah
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Housing officer Phil with Leah

“I would say the one biggest stress in life is losing your home and not knowing where you’re going to sleep from one night to the next,” says the duty officer, Phil Veness.

He has pages and pages of appointments booked on his screen, plus they handle emergencies like Eunice.

Leah is working but she cannot afford to rent from a private landlord in Hastings.

England map

Winner and losers

The seaside town has boomed in the last few years with an increasing number of boutiques, restaurants and bars. Hybrid working after COVID means more people can live by the coast and commute into London.

House prices have seen the biggest relative rise than anywhere else in England over the last decade. Tourism is worth £288m a year.

And there are now around 1,000 Airbnb properties to rent. Passing estate agent windows, you can see the high price for small flats up for rent, often over £1,000 a month.

But popularity has a price. There are not enough homes to go around.

For sale signs in Hastings.

As in many coastal towns, the rental market is broken. Homes that are available cost a lot of money. New analysis by the Joseph Rowntree Foundation (JRF) shows that housing benefit was paying a quarter of all private rents in Hastings.

The housing benefit bill here is £28m a year and 22% of those properties are substandard.

In England, landlords who rent out homes which are below the decent homes standard receive £1.6bn in house benefits per year, (equivalent to £1 in every £5 spent on housing benefit in the private rented sector).

In other words, according to the JRF, benefits are subsidising poor quality homes.

Hastings map

Darren Baxter, principal policy adviser at JRF, says: “Taxpayers and local councils shouldn’t be footing the bill for poor-quality properties owned by private landlords.

“We need to get this dysfunctional system working again. Strategically bringing private homes back into social ownership is a rapid way to fix this crisis.”

But it’s still not enough. Housing benefit is calculated to reflect the local private rental market – the amount given from central government has been frozen since 2020 and will only go up from next month. It has not kept pace with rents.

This means that in Hastings, like many other parts of the country, there is a gap between the amount of benefit paid and rents charged.

I was told that some landlords have been known to evict their tenants, make their property available for temporary accommodation at a higher rate only then to house tenants who have been made homeless in the first place.

Section 21 evictions

‘I worry about the kids’

Chelsea Braiden is surrounded by bags and boxes again. Last year she and her two sons Harley, aged seven, and Jesse, six, were evicted from the flat they were renting because the landlord wanted the property back. And now they are packing up again.

“I’m stressed because I worry about the kids. That we’re not going to have the right suitable home before things get hard,” Chelsea says.

The stakes are high for Chelsea and she really needs a suitable home to live in because both of her boys are very ill.

Chelsea has two sons
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Chelsea needs spacious accommodation for her two sons, who suffer from Duchenne muscular dystrophy

Harley and Jesse have Duchenne Muscular Dystrophy, a severe muscle-wasting disease that gets worse over time. They will both need wheelchairs and help breathing. There is no cure. It’s likely they won’t live beyond the age of 30.

“I think it’s going to be difficult to find that suitable property that is big enough for both of these kids to live in. It’s not going to be just for now. It’s got to be until they pass away.”

They are living in a tiny bungalow on the edge of town. The doors aren’t wide enough for wheelchairs.

“You just worry that you’re not going to give them the best life that they should have. You see other children that age and they have decent homes, where they can be kids. My kids can’t just be kids, that’s what’s so difficult.

“And while they’re still walking, I want to give them what they need as kids.”

Read more:
Families housed in single rooms beyond legal time limit
The horror of living in a damp ridden home
The housing battle – which party will get Britain building?

National picture is bleak

There are 500 households living in temporary accommodation in Hastings and it’s costing the council a fortune. In 2019, the council spent £730,000 on temporary accommodation.

Within the next year, the council estimates that bill will rise to £5.6m. This is a third of the total budget for the whole town – pushing the council to the brink of bankruptcy.

Nationally, the picture is also bleak. Analysis by the Local Government Association shows that the number of households living in temporary accommodation is the highest since records began in 1998, costing councils at least £1.74bn in 2022/23.

But there are glimmers of hope. After packing up, Chelsea’s taking her sons to see their new house for the first time. It’s a bright modern property with a downstairs bathroom and easier access for the boys.

Their housing officer, Vanessa Stock, has relocated four households to make the move possible. But it is still temporary.

Vanessa Stock, housing officer
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Housing officer Vanessa Stock with Chelsea

Chelsea says she has looked for private rentals but cannot afford it. She works part-time around school hours, but it’s not enough.

Like thousands of others, she is priced out of the market.

Temporary accommodation numbers

Waiting game

There are more than a million people in England waiting for something more permanent – affordable social housing. The rent for social housing is linked to local wages so cheaper than a private landlord. Tenancies are also more secure.

Housing manager Alan Sheppard shows what he calls the “housing register”. It is effectively the waiting list for a house.

On this day there are just six available properties for 1,500 households.

“So as you can see, the supply is nowhere meeting the demand,” Alan says.

Alan Sheppard
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Housing officer Alan Sheppard says ‘supply is nowhere meeting the demand’

‘I don’t get anywhere’

On the other side of town is a former nursing home that has been converted into bedsits.

In the communal hallway some pushchairs are parked up. Most of the bedsits are for homeless mums and their children. Like 20-year-old Jessica, who lives in a small room with her two-year-old son Leo. This is the only home he has ever known.

Jessica is used to this. She has been stuck in temporary housing for five years since she was 15. She knows the housing register system well. She is one of the 1,500 households clicking and hoping, week after week.

Leah and her daughter Livia
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There is a six-year wait for a three-bedroom flat

“When I became homeless, we went to about five estate agents in town. Everywhere we walked into turned us down.

“I wake up and wait. I wonder if I am going to get a house today. I bid and get nowhere. I get excited thinking maybe I am going to get lucky. But I don’t get anywhere.”

And she’s worried about her son, Leo.

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Two-year-old grows up living in one room

“He’s so used to being in a trapped room that the outside world for him is hard to deal with,” says Jessica.

“Even just going for a walk or going out to a playgroup is strange for him.”

And as each day passes, the council must pay for the accommodation.

Buying back

One solution is to roll back the clock.

In the 1980s, millions of council houses were sold to tenants under the Right to Buy scheme. Now many councils are buying back the homes they once owned to cope with the crisis.

This has been possible with the help of government money. The £1.2bn Local Authority Housing Fund has been split between 203 councils – partly to house Ukranian and Afghan refugees, but also help others in poor quality, expensive temporary accommodation.

Hastings Council has used this, alongside the Move on Fund to fund the purchase of 50 houses along with their own budget.

“Needs must,” says Chris Hancock, director of housing at Hastings Borough Council.

Chris Hancock
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Chris Hancock, director of housing at Hastings Council, says 50 houses have been bought back with the help of government funding

He shows one of the three-bed, ex-council houses with a garden that was bought back from the open market last year.

“We can either keep going, spending £500 a week on temporary accommodation, which just isn’t good enough, or bite the bullet and start building up our portfolio again…

“We can’t afford for people to be in emergency accommodation. We don’t want people living in one room in bed and breakfasts. We want people to be in a home.”

Share of budget on temporary accommodation

The government says it’s committed to delivering 300,000 homes a year, including spending £11.5bn on affordable homes.

In 2021/22, just 7,528 new social homes were delivered. Nowhere near enough for the 1.1 million people on the waiting list.

Empty houses

A block of flats in a pretty, leafy part of Hastings lies empty. It is owned by Orbit, a local housing association.

Clifton Court
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Clifton Court (two central blocks) lie empty in Hastings

Local campaigner Grace Lally is using colourful chalk spray to emblazon walls with slogans questioning why this block is empty.

She says Orbit is deliberately neglecting social housing stock so that it can be sold privately for profit.

Graffiti daubed on a wall in Hastings

“Last summer the people living here were moved out – the housing association said the flats didn’t meet modern thermal efficiency standards. Most of the houses in Hastings are probably not up to modern thermal efficiency standards,” she said.

“It’s just another drain of social housing out of the system. [There are] 53 flats that could be going to people who are on the waiting list. This is a scam. This is not okay.”

Grace Lally
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Local campaigner Grace Lally says local housing associations are deliberately neglecting social housing stock in favour of selling privately for profit

A spokesperson for Orbit said: “Orbit is a not-for-profit housing association. We will therefore aim to provide as much affordable housing on the site as planning and environmental decisions allow.

“We took the decision to decommission Clifton Court with plans to redevelop the scheme into new affordable homes given the existing building could no longer meet customers’ needs… We cannot confirm what proportion of the new development will be earmarked for social housing as this will form part of the planning process.”

The mainstream political parties agree on the need for more homes to be built.

The government says it’s “on track” to meet its manifesto commitment of building one million more homes before the end of this parliament and defended the use of temporary accommodation.

A spokesperson for the Department for Levelling Up, Housing and Communities said: “Temporary accommodation is a vital safety net to make sure families are not left without a roof over their heads. Figures show that the majority of families who have been in temporary accommodation for long periods of time are living in council-owned properties or private rented sector homes rented by the local authority. This provides a suitable home whilst families wait for settled accommodation, and councils have a responsibility to help families find this as quickly as possible.

“That’s why we are giving them £1.2bn over three years through the Homelessness Prevention Grant, and our £11.5bn Affordable Homes Programme will go further to deliver thousands more affordable homes to rent and buy across the country.”

Leah and her daughter Livia
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There is a six-year wait for a three-bedroom flat

Angela Rayner, Labour’s deputy leader and shadow housing secretary is making big promises ahead of the election.

“After 14 years of failure, the Conservatives have utterly failed to deliver the safe, secure and affordable homes Britain needs,” she said.

“Labour will put an end to the Tories’ housing emergency by ending the scourge of no-fault evictions, getting Britain building again with 1.5 million new homes, and delivering the biggest boost to affordable, social and council housing for a generation.”

No quick fix

Back at the front desk, Phil has nearly completed his meeting with Leah, the single mum we met at the council offices in the morning.

She is just the latest in a long line of people who need a home.

Phil says: “For a one-person property the average waiting time in Hastings is four years.

“For a two-bedroom place, it’s five years. And for a three-bedroom, it’s six years.”

Leah shakes her head. Her journey into the unknown is just beginning.

This is the first special report in Faultlines, a Sky News series that aims to explore some of the biggest issues facing Britain in an election year.

You can watch Nick Martin’s full report today at 6.30am, 10.30am, 12.30pm, 2.30pm and 6.30pm on Sky News.

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Air India plane crash victim’s son says he’ll relive his mother’s last moments ‘to the day I die’

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Air India plane crash victim's son says he'll relive his mother's last moments 'to the day I die'

The son of an Air India plane crash victim, who was sitting one row behind the man who survived, has told Sky News he will relive “her last moments” until the day he dies.

Manju Mahesh Patel, 79, was on the London Gatwick-bound plane when it crashed in Ahmedabad shortly after take-off on Thursday.

She was sitting in seat 12D on flight AI 171, the row behind the only person to survive the crash who was sitting in 11A.

In an interview with Sky News, Chirag Mahesh Patel, Manju’s son, said he hopes his mother’s death was “instant” and “painless”.

“To the day I die I will think, ‘what were her last moments?’,” he said.

Pointing to a framed family photograph of Ms Patel at the family home, he added: “I want to remember mum like this.

More on India

“I don’t want to have to go and identify a burnt corpse, your own parent. How does someone, how do you ever get over that? That will be with me, that’s with me for life.”

Ms Patel had been staying in Ahmedabad for the past few months doing charity work at a temple. She was due to be picked up by her son at Gatwick on Thursday night.

The family say they want to remember Manju like this
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A family photo of Chirag Mahesh Patel with his mother

Read more on Air India crash:
Air India’s lone survivor is nothing short of miracle

Gloucester family among dead
Everything we know about the crash

In tears, Mr Patel described his mother as “very strong” and a woman “who really loved her family”.

“The thing about my mum,” he said, “is her bond with her faith. It’s unbreakable.

“She had ultimate faith… and in times of stress she would always say God’s name… So, I know that upon take-off, I know that she was saying his name.”

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What could have caused the India plane crash?

Mr Patel said that when he realised his mother was on the flight it was just “a normal day” and “it didn’t seem real”.

He said the last time he had spoken to her he had reminded her to take her diabetes medicine and had then missed a call from her at 4am to say she had arrived at the airport.

He described “the most heartbreaking thing” was how much Ms Patel was looking forward to seeing her grandchildren, saying “it was everything to her”.

She had told him she packed her suitcase with lollipops for her six-year-old grandson, and special crisps for her 15-year-old older grandchild.

Manju with her six-year-old grandson
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Ms Patel with her six-year-old grandson

“It’s unimaginable even in my worst nightmare,” he said. “And the thing that kills me… is she was so looking forward to seeing us… she kept saying I bought this for you, I bought that, I bought the things for the kids.”

Mr Patel and his wife are due to fly to India on Saturday night to provide a DNA sample to help identify his mother’s remains.

He expressed his anger at what he called a “disgusting” and “appalling” lack of communication from Air India – which he said passed his details to a hospital but never contacted him personally.

He described feeling “neglected” by the airline, which he said would only offer him an Air India flight – and no help organising accommodation.

Mr Patel said he refused to get on the Gatwick flight back to Ahmedabad and has booked with another provider to travel to India instead.

Manju with her elder grandchild
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Ms Patel with her elder grandchild

“I said [to the airline] all of this happened on Thursday, you’re telling me on Friday afternoon, do you want that flight this evening? That one crashed? The one coming back where 172 goes out? They asked do you want Air India 172? I said how can you ask me that. My mum just died on Air India.”

Mr Patel said he wanted “answers” and transparency in any air accident investigation.

Air India said in a statement: “Air India stands in solidarity with the families of the passengers who tragically lost their lives in the recent accident. Our teams on the ground are doing everything possible to extend care and support during this incredibly difficult time.

“As part of our continued efforts, Air India will be providing an interim payment of ₹25 lakh or approximately £21,000 each to the families of the deceased and to the survivor, to help address immediate financial needs. This is in addition to the ₹1 crore or approximately £85,000 support already announced by Tata Sons.

“All of us at Air India are deeply saddened by this loss. We mourn with the families, loved ones, and everyone affected.”

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Families in India wait for bodies of relatives

The company’s chief executive and managing director Campbell Wilson said in a video message posted on social media that over 200 “trained caregivers” were now in place to offer dedicated assistance to families, along with counselling and other services.

He said Air India was in the process of completing precautionary safety checks on Boeing 787 aircraft as directed by regulator the Directorate General of Civil Aviation (DGCA), which would “be completed within the timelines prescribed by the regulator”.

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Mr Wilson said he had also visited the crash site and said other members of the management team would remain present “for as long as it takes”.

The aircraft’s data recorder, often referred to as a black box, has been recovered and will form part of the investigation into the worst aviation crash in a decade.

‘He was too young’: Families grieve those lost in Air India crash

By Lisa Dowd, Midlands correspondent, in Derby

It was an emotional service at Derby’s Geeta Bhawan Hindu temple, as dozens of friends, colleagues and neighbours gathered to remember Dr Prateek Joshi, his wife Komi, their daughter Miraya, and twin sons Nakul and Pradyut.

Some wiped tears from their eyes, as a colleague was asked spontaneously to pay tribute to Dr Joshi, who had been bringing his family to live in the city, when the Air India flight they were on crashed seconds after take-off.

People cry at Geeta Bhawan Hindu temple during a service in Derby for Dr Prateek Joshi, his wife Komi, their daughter and twin sons

“He was too young, too much still to give, too much still to be done, too much to offer,” his friend told worshippers.

“He was taken from us in a very cruel and abrupt way, and his family as well, and we all think about his family back in India who is missing a son, missing a daughter-in-law and missing all their grandchildren who they’ll never see growing up.”

Derby South MP Catherine Atkinson said Dr Joshi, who was a radiologist at the Royal Derby hospital, had been “contributing to our NHS and the health of so many in our city and beyond”.

She said his wife was a pathologist who had resigned from her job in India.

“I won’t forget the photograph of them on the plane, full of optimism about their new adventure,” she said, as her voice broke.

“The losses make us all hug our families and loved ones a little closer and remind us how precious our time together is.”

A tribute to Dr Prateek Joshi, his wife Komi, their daughter Miraya, and twin sons Nakul and Pradyut, at Geeta Bhawan Hindu temple in Derby

Dr Joshi was described as a “warm, smiling man, full of joy” who enjoyed walking in the Peak District and who had discovered “a love of fish and chips”.

His neighbour and colleague Manoj Ramtohal told Sky News Dr Joshi always had time for people.

“He was very caring and very polite, very friendly, you couldn’t meet a better man than Prateek,” he said.

“We lost a very, very talented doctor.”

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Sir Keir Starmer to launch new national inquiry into grooming gangs

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Sir Keir Starmer to launch new national inquiry into grooming gangs

Sir Keir Starmer is to launch a new national inquiry into grooming gangs.

It comes after a government-requested audit into the scale of grooming gangs across the country concluded a nationwide probe was necessary.

The prime minister previously argued a national inquiry was not necessary, but has changed his view following an audit into group-based child sexual abuse led by Baroness Casey, which is set to be published next week.

“[Baroness Casey’s] position when she started the audit was that there was not a real need for a national inquiry over and above what was going on,” he told reporters travelling with him to the G7 summit in Canada.

“She has looked at the material… and she has come to the view that there should be a national inquiry on the basis of what she has seen.

“I have read every single word of her report, and I am going to accept her recommendation. That is the right thing to do on the basis of what she has put in her audit.

“I asked her to do that job to double check on this; she has done that job for me, and having read her report… I shall now implement her recommendations.”

Grooming gangs timeline: What happened, what inquiries there were and how Starmer was involved

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Grooming gangs: What happened?

The near 200-page report is to be published next week and is expected to warn that white British girls were “institutionally ignored for fear of racism”.

One person familiar with the report said it details the institutional failures in treating young girls and cites a decade of lost action from the Jay Review, set up in 2014 to investigate grooming gangs in Rotherham.

The report is also expected to link illegal immigration with the exploitation of young girls.

The government had initially resisted a new inquiry, insisting that it first wanted to implement recommendations from previous inquiries, such as the Jay Review, into child sexual exploitation.

It also allowed five councils to set up their own investigations into their communities rather than hold a national inquiry.

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From April: Will all grooming gang inquiries go ahead?

The grooming gang scandal came back into the headlines at the beginning of the year after Elon Musk attacked Sir Keir and safeguarding minister Jess Philips for failing children.

The prime minister and Ms Phillips hit back, with Sir Keir citing his record of prosecuting abusers as director of public prosecutions, while Ms Phillips has long been a campaigner against domestic violence.

At the time, she told Sky News that Mr Musk’s claims were “ridiculous” and that she would be led by what victims have to say, not him.

Following the row between the tech billionaire and the UK government, the prime minister asked Baroness Casey to conduct an audit of all the evidence to see if a national inquiry was required.

Read more on this story:
Telford child abuse victims speak out

What we know about grooming gangs, from the data
The women who blew whistle on Rotherham

Kemi Badenoch, the Conservative leader, said: “Keir Starmer doesn’t know what he thinks unless an official report has told him so.

“Just like he dismissed concerns about the winter fuel payment and then had to U-turn, just like he needed the Supreme Court to tell him what a woman is, he had to be led by the nose to make this correct decision here.

“I’ve been repeatedly calling for a full national inquiry since January. It’s about time he recognised he made a mistake and apologise for six wasted months.

“But this must not be the end of the matter. There are many, many more questions that need answering to ensure this inquiry is done properly and quickly.

“Many survivors of the grooming gangs will be relieved that this is finally happening, but they need a resolution soon, not in 10 years’ time. Justice delayed is justice denied.”

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Weather warnings: 30,000 lightning strikes hit UK – with roads flooded and landslip disrupting trains

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Weather warnings: 30,000 lightning strikes hit UK - with roads flooded and landslip disrupting trains

Roads have been flooded and a landslip has disrupted trains as the UK was hit by tens of thousands of lightning strikes during thunderstorms – with severe weather warnings in place for large parts of the country.

It follows the hottest day of the year on Friday, which saw a high of 29.4C (84.9F) in Santon Downham in Suffolk.

The Met Office has issued an amber weather warning until 6pm across the South West, North East and North of England, Wales and much of Scotland.

Check the weather forecast where you are

It said there had been more thann 30,000 lightning strikes during the night, with the “vast majority” over the sea.

The Met Office has warned some areas could see 30-50mm of rain in a few hours, while a few locations could reach up to 80mm.

At the same time, strong wind gusts and hail accompanying the storms could potentially bring road flooding, difficult driving conditions, power cuts and flooding of homes and businesses.

The Environment Agency urged the public not to drive through flood water, reminding drivers that “just 30cm of flowing water is enough to move your car.”

A further yellow warning is in force in the eastern half of Northern Ireland from 6am to 6pm on Saturday, while a similar warning has been in place across the South East of England overnight following an amber alert on Friday.

Thunderstorm warnings are in place until Saturday evening. Pic: Met Office
Image:
Thunderstorm warnings are in place until Saturday evening. Pic: Met Office

Kent experienced heavy rainfall overnight, with flooded roads in parts of Dover, while a fire in a residential building in St Leonards-on-Sea on Friday night was likely caused by a lightning strike, the East Sussex Fire and Rescue Service say.

Devon received five flood warnings overnight by the Environment Agency, alongside 46 flood alerts in the South West, South East and Midlands.

A further six flood alerts have been put in place by Natural Resources Wales in South Wales.

National Rail said a landslip had stopped all services between Exeter St Davids and Okehampton, with the weather conditions meaning it is not safe for engineers to reach the site. Disruption is expected until around 1pm.

Other rail operators also warned customers to check for updates on services on Saturday morning.

Heathrow Airport apologised to passengers late on Friday night for flights delayed by “adverse weather conditions”.

Sky News weather producer Steff Gaulter said: “The most active thunderstorms are over parts of Wales, Northern Ireland, Northern England and Scotland, and some are still bringing localised downpours and strong winds.

“The storms will continue northwards, becoming largely confined to Northern Ireland and Scotland by the afternoon. Elsewhere will see a mixture of sunshine and showers, with the showers tending to ease during the day.

“Then from tomorrow an area of high pressure will start to stretch towards us, and the weather next week is looking far calmer and quieter.”

Read more from Sky News:
Is Ibiza at breaking point?
Why is Ballymena the site of riots?

Despite the risk of heavy showers and thunderstorms, not everyone will see rain during the day, with the driest and brightest weather expected in the South East, which will remain very warm.

The UK Health Security Agency (UKHSA) has issued its first yellow heat-health alert of the year, active until 8am on Sunday in the east of England, East Midlands, London, and the South East.

Under the UKHSA and the Met Office’s weather-health alerting system, a yellow alert means there could be an increased use of healthcare services by vulnerable people.

A yellow alert warns of a possible spike in vulnerable people accessing healthcare, and health risks for the over-65s and those with conditions such as respiratory and cardiovascular diseases.

While scientists have not assessed the role of global warming in this short-term event, in general they expect more heavy downpours as the climate changes.

That’s largely because hotter air can hold more moisture and so releases more water when it rains.

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