Hunt intervenes to stop HMRC closing helplines over summer

Published

2 years ago

March 20, 2024

admin

Jeremy Hunt has intervened to stop HMRC closing its helplines for half the year following outcry.

On Tuesday, the revenues office announced that from 8 April until 29 September, people would be unable to call them for help with their tax return as part of a push to digitise services.

The plans would have meant that for these six months, the self-assessment, VAT and PAYE helplines would be closed to customers, who would be directed to self-serve through its online services.

The announcement was criticised by a range of sectors and less than a day later, HMRC said it had “listened” to the feedback and would be halting the plans.

HMRC chief executive Jim Harra said: “Making best use of online services allows HMRC to help more taxpayers and get the most out of every pound of taxpayers’ money by boosting productivity.

“However, the pace of this change needs to match the public appetite for managing their tax affairs online.”

He added that HMRC has “listened to the feedback” and “we recognise more needs to be done to ensure all taxpayers’ needs are met”.

Hunt intervention

Sky News understands that the decision follows an intervention by Chancellor Jeremy Hunt.

A Treasury source told The Telegraph, which first reported on the story, that the move to online services “cannot be at the detriment of the general public and the vulnerable who need access to the helplines to support them with tax matters”.

“That’s why ministers have halted this change immediately,” they added.

The plans were criticised by tax experts and small businesses, who said closing phone helplines would “be greeted with dismay”.

Chairwoman of the Treasury Select Committee, Harriett Baldwin, said that the move to online services should not be “forced on taxpayers”.

She said the revenue body has not yet demonstrated that the department or the public “are ready to make such a monumental change to how they resolve tax issues”.

The announcement came weeks after parliament’s cross-party spending watchdog said HMRC’s customer services had hit an “all-time low”.

MPs are due to debate the matter at an Urgent Question taking place on the matter after Prime Minister’s Questions today.

UK

England and Scotland fans discover where their opening World Cup games will be played

Published

2 hours ago

December 6, 2025

admin

England and Scotland fans discover where their opening World Cup games will be played

England and Scotland fans have found out where their World Cup group games will be played when the tournament kicks off in June.

England, who are in Group L, will begin their tournament against Croatia in Dallas at 4pm EST (9pm BST) on 17 June. They will then go on to face Ghana in Boston at 4pm EST (9pm BST) on 23 June and Panama in New Jersey, New York, at 5pm EST (10pm BST) on 27 June.

Scotland are in Group C, and their first match will be against Haiti in Boston at 9pm EST on 13 June (2am GMT the following morning).

They will go up against Morocco also in Boston at 6pm EST (11pm GMT) on 19 June and then Brazil in Miami at 6pm EST (11pm GMT) on 24 June.

Fans are expected to rush to sort their travel and accommodation plans now that they know where and when the matches take place.

Wales and Northern Ireland have yet to find out if they will qualify.

Wales must face a play-off against Bosnia and Herzegovina in Cardiff, then either Italy or Northern Ireland, if they are victorious.

If they beat these play-off opponents, they will secure their place in Group B alongside Canada, Qatar and Switzerland.

However, Northern Ireland will also be vying to guarantee their spot in the same group if they can beat Italy and then either Wales or Bosnia and Herzegovina.

This breaking news story is being updated and more details will be published shortly.

Please refresh the page for the latest version.

You can receive breaking news alerts on a smartphone or tablet via the Sky News app. You can also follow us on WhatsApp and subscribe to our YouTube channel to keep up with the latest news.

UK

World Cup 2026 – who England, Scotland, Wales, Northern Ireland and the Republic of Ireland will play

Published

14 hours ago

December 6, 2025

admin

World Cup 2026 - who England, Scotland, Wales, Northern Ireland and the Republic of Ireland will play

Scotland and England now know who they will face in the group stage of the next summer’s world cup.

But the fates of Northern Ireland, the Republic of Ireland and Wales won’t be determined until they compete in pre-tournament play-off matches in March.

England are in Group L along with Croatia, Panama and Ghana. Their first match will be against Croatia, who beat them in the semi-finals of the 2018 World Cup in Russia.

Scotland’s first match will be against Haiti, in Group C.

Brazil and Morocco are the other Group C teams – both countries were also in the same opening group as Scotland in the 1998 World Cup in France.

Wales have yet to find out if they will qualify as they must face a play-off against Bosnia and Herzegovina in Cardiff, and then either Italy or Northern Ireland, if they are victorious.

If they can overcome these play-off opponents then they will secure their place in Group B along with Canada, Qatar and Switzerland. But Northern Ireland will also be vying and hoping to guarantee their spot in the same group if they can beat Italy and then either Wales or Bosnia and Herzegovina.

The Republic of Ireland also need to get through the play-offs first and are paired against the Czech Republic for their semi-final. Should Ireland win that match, they will need to beat either North Macedonia or Denmark to get to the finals where an opening group containing joint hosts Mexico, South Africa and South Korea awaits.

UK

Crafted for one man – this was a World Cup draw like no other

Published

14 hours ago

December 6, 2025

admin

Crafted for one man - this was a World Cup draw like no other

This was a World Cup draw like no other. Crafted less for the teams but for one man.

The choice of venue. The creation of a new trophy. The closing music act.

Donald Trump was lavished with the adulation he craves by FIFA President Gianni Infantino and feels others unfairly deny him.

Knowing how much being overlooked by the Nobel Committee hurt the US president, there was Mr Infantino with FIFA’s newly-created Peace Prize to hand over. And a medal for Mr Trump to wear.

“This is truly one of the great honours of my life,” he said. “And beyond awards, Gianni and I were discussing this. We saved millions and millions of lives.”

This was all on the stage in front of an audience who turned up to find out who they will be playing at the World Cup.

England handed an undaunting route past Croatia, Panama and Ghana. Scotland paired with newcomers Haiti before tricky reunions from their last men’s World Cup in 1998 against Brazil and Morocco.

But the show before the draw could even begin – presided over by Rio Ferdinand – took almost as long as a football match, at 87 minutes after the noon kick-off was delayed.

There was a walk of self-promotion to complete – “I guess they have to wait” – before taking his seat in the Kennedy Center. Or the Trump Kennedy Center as the president takes to calling the venue picked 1.5 miles from the White House.

“It was falling apart,” he said, delaying the walk into the auditorium. “And now it’s, it’s pretty much back.”

Mr Infantino could only watch on, beaming, at his friend.

“We had a dead country,” Mr Trump went on, “and now we have the hottest country anywhere in the world”.

There was the awkwardness of being reminded, before receiving the peace accolade, about threats to launch military strikes on Venezuela to stop the drugs trade.

“I did settle eight wars, and we have a ninth coming,” he swatted away the question. “Which nobody’s ever done before. But I want to really save lives. I don’t need prizes.”

But FIFA knew how much he wanted more gold for the collection with the prize.

More on this story:
What draw means for England, Scotland, Wales, Northern Ireland and Republic of Ireland

And for all the mockery and disdain targeted at FIFA, how many sports would relish having the US president spend several hours attending a procedural event determining the placing of teams in groups for a tournament?

How many would dish out the same flattery to secure direct lines to the leader of the nation staging their championship?

Many have benefited from Mr Trump’s stardust and swagger being attached to this spectacle.

Even Port Vale’s most famous fan – Robbie Williams – secured a walk-on role, exceeding his profile this side of the Pond.

And the Village People are reaping the rewards of becoming the unlikeliest of Trump hype acts.

The festivities ended with eyes fixed back up to the presidential seating and the YMCA dance being performed.

This was an afternoon that dispelled any pretence that FIFA keeps a distance from politics. It was unapologetically political. But few speak out in the FIFA world as the redistributed wealth keeps rolling back in their direction.

It would be easy to forget this isn’t entirely America’s World Cup. They’re sharing hosting with Canada and Mexico.

And eventually the spotlight was ceded to their leaders – very briefly – as Mexican President Claudia Sheinbaum and Canadian Prime Minister Mark Carney drew out their countries’ names.

But it did live up to FIFA’s mantra that football can unite the world.

The neighbours were brought together here on a snowy day in Washington. And tensions – often stoked by Mr Trump with Canada and Mexico – thawed in the name of football.