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The Post Office’s IT helpdesk was instructing Fujitsu, the maker of faulty accounting software, to change sub-postmaster accounts more than a decade ago, according to leaked recordings.

Two secret audio recordings with Post Office officials, obtained by Sky News, demonstrate how much the government-owned company knew about flaws with the Horizon IT programme, used by sub-postmasters to record branch transactions.

Hundreds were prosecuted for theft and false accounting and many more borrowed large amounts, lost homes, and moved from their areas after incorrect shortfalls were generated by Horizon.

Forensic accountants Second Sight was examining issues with Horizon in 2013, two years before the Post Office stopped using the software data to prosecute sub-postmasters.

‘Fujitsu tells Post Office: We will change the balances’

Those forensic accountants uncovered emails from the Post Office to Fujitsu, they said in leaked calls in May 2013.

Ian Henderson of Second Sight said: “What we’re seeing from the emails is [Fujitsu] were getting instructions, in effect, directly from the helpdesk saying, ‘Look, we need this fixed. You know, can you work your magic?’ and the responses are going back, ‘Yeah, it will be done in the overnight run tonight. We will change the balances or whatever’.”

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On that call were the Post Office’s chief lawyer Susan Crichton and company secretary Alwen Lyons, as well as another Second Sight forensic accountant Ron Warmington.

Specific dates, times and places Fujitsu made ‘corrections’

At that time, Second Sight had already found specific dates, times, and branches where Fujitsu made “corrections” or “adjustments” to sub-postmaster accounts, Mr Henderson told a Post Office IT staff member on a separate tape.

“We have identified some very specific dates and times and, indeed, branches where this capability [to alter accounts] is alleged to have been used,” he said.

Fujitsu UK head office in Bracknell
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File pic: PA

Read more:
More than £1m claimed as Post Office ‘profit’ may have come from sub-postmasters
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Concerns over an alleged Post Office testing facility at Fujitsu were raised by Post Office chief lawyer Susan Crichton in her recorded conversation with Second Sight. “Maybe, you know, it is the case that that exists,” she said.

Mr Henderson of Second Sight wanted the focus to remain on the Post Office.

“Well, remember it was [Post Office Limited] employees. They just happened to be located in a Fujitsu building. I don’t think we can sort of pass the blame on to Fujitsu,” he said.

A ‘difficult few years’ ahead

Fujitsu was being updated on Second Sight’s findings and was “getting nervous about the whole thing”, Mr Henderson said. “I am picking up some vibes along those lines.”

Ms Crichton said in response that this information should be included in an email from Second Sight to Post Office officials.

She was bracing for a tough time with Fujitsu. “We have got a difficult few years with them, I think.”

Post Office delays that slowed the investigation

Second Sight was already facing difficulties in its investigation due, in part, to delays at the Post Office.

Some Horizon data was “thin on the ground”, Second Sight forensic accountant Ron Warmington said, which meant it couldn’t complete inquiries into instances where sub-postmasters said Horizon didn’t work properly.

Mr Warmington said: “We have documented what the sub-postmaster says – asserts, and validated as best we can without looking at the Horizon data, and submitted it, but that we haven’t yet got a response from Post Office Limited and/or we haven’t got the underlying data yet to validate or refute the assertion.”

Replies from the Post Office sometimes took six weeks, Mr Henderson of Second Sight told Post Office chief lawyer Ms Crichton.

“Also, frankly, we could be a lot more aggressive in terms of bringing to your attention delays in the system when we’ve
bashed something out and it takes six weeks for a substantive reply to come back.”

“Yeah, you need to be shouting to me,” Ms Crichton said.

Second Sight’s contract was eventually terminated by the Post Office in 2015 before their work could be completed.

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Fresh questions for Post Office

New pressure on Paula Vennells

The tapes also show the extent of Paula Vennells, the Post Office’s former chief executive’s knowledge of Horizon’s failings, six years before the organisation acknowledged wrongdoing in 2019 and apologised as part of sub-postmaster victims’ successful High Court challenge.

Officials said on the tapes they were updating Ms Vennells. “The way that I’ve tried to brief Paula is as soon as I have evidence that, you know, there is a problem she knows about it the next minute”, company secretary Alwen Lyons said.

Post Office CEO Paula Vennells, in 2018
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Paula Vennells in 2018. Pic: Rex

Two years on from the date of the tape calls, Ms Vennells told the MPs of the Business and Trade Committee that remote access to Horizon was not possible. Such denials were used in the court case against sub-postmasters.

Today that committee said all options are on the table, including holding Ms Vennells in contempt of parliament.

“We are deeply concerned by the latest revelations regarding the Post Office and will be exploring options for penalising the leadership that presided over the scandal,” Business and Trade Committee Liam Byrne said.

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In response to Sky News’s reporting, Ms Vennells said: “I continue to support and focus on co-operating with the inquiry and expect to be giving evidence in the coming months.

“I am truly sorry for the devastation caused to the sub-postmasters and their families, whose lives were torn apart by being wrongly accused and wrongly prosecuted as a result of the Horizon system.

“I now intend to continue to focus on assisting the inquiry and will not make any further public comment until it has concluded.”

A Post Office spokesperson said: “We remain fully focused on getting to the truth of what happened and supporting the statutory Public Inquiry, which is chaired by a judge with the power to question witnesses under oath, and is therefore best placed to achieve this.”

Fujitsu said it does not wish to comment.

Alwen Lyons and Susan Crichton did not respond to requests for comment.

Additional reporting by Emily Jennings, business producer.

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Poundland owner drafts in advisers amid discounter crisis

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Poundland owner drafts in advisers amid discounter crisis

The owner of Poundland, one of Britain’s biggest discount retailers, has drafted in City advisers to explore radical options for arresting the growing crisis at the chain.

Sky News has learnt that Pepco Group, which has owned Poundland since 2016, has hired consultants from AlixPartners to address a sales slump which has raised questions over its future ownership.

City sources said this weekend that the crisis would prompt Pepco to explore more fundamental for Poundland, including a formal restructuring process that could prompt significant store closures, or even an attempt to sell the business.

AlixPartners is understood to have been formally engaged last week, with options including a company voluntary arrangement or restructuring plan said to have been floated by a range of advisers on a highly preliminary basis.

Sources close to the group said no decisions had been taken, and that the immediate focus was on improving Poundland’s cash performance and reviving the chain’s customer proposition.

A sale process was not under way, they added.

Poundland trades from 825 stores across the UK, competing with the likes of Home Bargains, B&M and Poundstretcher, as well as Britain’s major supermarket chains.

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Last year, the British discounter recorded roughly €2bn of sales.

It employs roughly 18,000 people.

Earlier this week, Pepco Group, the Warsaw-listed retail giant which also trades as Pepco and Dealz in Europe, said Poundland had seen a like-for-like sales slump of 7.3% during the Christmas trading period.

In its trading statement, Pepco said that Poundland had suffered “a more difficult sales environment and consumer backdrop in the UK, alongside margin pressure and an increasingly higher operating cost environment”.

“We expect that the toughest comparative quarter for Poundland is now behind us – the same quarter last year represented a period prior to the changes made within our clothing and GM [general merchandise] ranges – and therefore, we expect the negative sales performance for Poundland to moderate as we move through the year.”

It added that Poundland would not increase the size of its store portfolio on a net basis during the course of this year.

“We are continuing a comprehensive assessment of Poundland to recover trading and get the business back to its core strengths, including undertaking a thorough assessment of all costs across the business, as well as evaluating its overall competitive positioning,” it added.

The appointment of AlixPartners came several weeks after Stephan Borchert, the Pepco Group chief executive, said he would consider “every strategic option” for reviving Poundland’s performance.

He is expected to set out formal plans for the future of Poundland, along with the rest of the group, at a capital markets day in Poland on 6 March.

Among the measures the company has already taken to halt the chain’s declining performance have been to increase the range of FMCG and general merchandise products sold at its traditional £1 price-point.

Poundland’s crisis contrasts with the health of the rest of the group, with Pepco and Dealz both showing strong sales growth.

A spokesman for Pepco Group, which has a market capitalisation equivalent to about £1.7bn, declined to comment further on the appointment of advisers

AlixPartners also declined to comment.

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FTSE 100 closes at record high

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FTSE 100 closes at record high

The UK’s benchmark stock index has reached another record high.

The FTSE 100 index of most valuable companies on the London Stock Exchange closed at 8,505.69, breaking the record set last May.

It had already broken its intraday high at 8532.58 on Friday afternoon, meaning it reached a high not seen before during trading hours.

Money blog: Major boost for mortgage holders

The weakened pound has boosted many of the 100 companies forming the top-flight index.

Why is this happening?

Most are not based in the UK, so a less valuable pound means their sterling-priced shares are cheaper to buy for people using other currencies, typically US dollars.

This makes the shares better value, prompting more to be bought. This greater demand has brought up the prices and the FTSE 100.

The pound has been hovering below $1.22 for much of Friday. It’s steadily fallen from being worth $1.34 in late September.

Also spurring the new record are market expectations for more interest rate cuts in 2025, something which would make borrowing cheaper and likely kickstart spending.

What is the FTSE 100?

The index is made up of many mining and international oil and gas companies, as well as household name UK banks and supermarkets.

Familiar to a UK audience are lenders such as Barclays, Natwest, HSBC and Lloyds and supermarket chains Tesco, Marks & Spencer and Sainsbury’s.

Other well-known names include Rolls-Royce, Unilever, easyJet, BT Group and Next.

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FTSE stands for Financial Times Stock Exchange.

If a company’s share price drops significantly it can slip outside of the FTSE 100 and into the larger and more UK-based FTSE 250 index.

The inverse works for the FTSE 250 companies, the 101st to 250th most valuable firms on the London Stock Exchange. If their share price rises significantly they could move into the FTSE 100.

A good close for markets

It’s a good end of the week for markets, entirely reversing the rise in borrowing costs that plagued Chancellor Rachel Reeves for the past ten days.

Fears of long-lasting high borrowing costs drove speculation she would have to cut spending to meet self-imposed fiscal rules to balance the budget and bring down debt by 2030.

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They Treasury tries to calm market nerves late last week

Long-term government borrowing had reached a high not seen since 1998 while the benchmark 10-year cost of government borrowing, as measured by 10-year gilt yields, was at levels last seen around the 2008 financial crisis.

The gilt yield is effectively the interest rate investors demand to lend money to the UK government.

Only the pound has yet to recover the losses incurred during the market turbulence. Without that dropped price, however, the FTSE 100 record may not have happened.

Also acting to reduce sterling value is the chance of more interest rates. Currencies tend to weaken when interest rates are cut.

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Trump tariff threat prompts IMF warning ahead of inauguration

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Trump tariff threat prompts IMF warning ahead of inauguration

The International Monetary Fund (IMF) has warned against the prospects of a renewed US-led trade war, just days before Donald Trump prepares to begin his second term in the White House.

The world’s lender of last resort used the latest update to its World Economic Outlook (WEO) to lay out a series of consequences for the global outlook in the event Mr Trump carries out his threat to impose tariffs on all imports into the United States.

Canada, Mexico, and China have been singled out for steeper tariffs that could be announced within hours of Monday’s inauguration.

Mr Trump has been clear he plans to pick up where he left off in 2021 by taxing goods coming into the country, making them more expensive, in a bid to protect US industry and jobs.

He has denied reports that a plan for universal tariffs is set to be watered down, with bond markets recently reflecting higher domestic inflation risks this year as a result.

While not calling out Mr Trump explicitly, the key passage in the IMF’s report nevertheless cautioned: “An intensification of protectionist policies… in the form of a new wave of tariffs, could exacerbate trade tensions, lower investment, reduce market efficiency, distort trade flows, and again disrupt supply chains.

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Trump’s threat of tariffs explained

“Growth could suffer in both the near and medium term, but at varying degrees across economies.”

In Europe, the EU has reason to be particularly worried about the prospect of tariffs, as the bulk of its trade with the US is in goods.

The majority of the UK’s exports are in services rather than physical products.

The IMF’s report also suggested that the US would likely suffer the least in the event that a new wave of tariffs was enacted due to underlying strengths in the world’s largest economy.

Read more: What Trump’s tariffs could mean for rest of the world

The WEO contained a small upgrade to the UK growth forecast for 2025.

It saw output growth of 1.6% this year – an increase on the 1.5% figure it predicted in October.

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What has Trump done since winning?

Economists see public sector investment by the Labour government providing a boost to growth but a more uncertain path for contributions from the private sector given the budget’s £25bn tax raid on businesses.

Business lobby groups have widely warned of a hit to investment, pay and jobs from April as a result, while major employers, such as retailers, have been most explicit on raising prices to recover some of the hit.

Chancellor Rachel Reeves said of the IMF’s update: “The UK is forecast to be the fastest growing major European economy over the next two years and the only G7 economy, apart from the US, to have its growth forecast upgraded for this year.

“I will go further and faster in my mission for growth through intelligent investment and relentless reform, and deliver on our promise to improve living standards in every part of the UK through the Plan for Change.”

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