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The billionaire president of In-N-Out says she went “toe-to-toe” in high-stakes company meetings to keep costs low as California’s fast food industry sees menu prices soar amid inflation and the Golden State’s new minimum wage hike.

Lynsi Snyder, who took over the family-owned burger chain at just 27 in 2010, has guided her company through inflation and the increase in minimum wage, all while keeping menu prices low and profits up.

“I was sitting in VP meetings going toe-to-toe saying ‘we can’t raise the prices that much, we can’t,’” Snyder said Wednesday during an interview with TODAY. “I felt such an obligation to look out for our customer.”

Snyder, now 41, said the company wasn’t interested in following their competition’s decisions to increase the prices for a quick buck.

“When everyone else was taking these jumps we weren’t,” she added.

A new California minimum wage law, which went into effect April 1st, saw several fast food restaurants hiking up their menu prices to counteract the new wages.

The bill, signed by Gov. Gavin Newsom last fall, requires fast-food chains in the state with over 60 locations nationwide to pay workers at least $20 an hour, more than the $16 minimum wage in all other industries in the state.

At a Los Angeles Burger King, a Double Texas Whopper saw a nearly 12% increase from $15.09 to $16.89 in a few days.

The same store’s Big Fish had a 53%, or $4 jump from $7.49 to $11.49, The Post reported.

As In-N-Out’s nearby competitors drastically raised their prices, one of Snyder’s LA restaurants only increased its burger prices by 25 cents and drink prices had a bump that only cost an extra nickel.

Its such a nominal increase, customer Shawn Fields told The Post earlier this month.

It seems like a reasonable amount.

Snyder said she also didn’t follow other chains when they leaped into the digital fast food age, another decision she says was made with patrons in mind.

“No to mobile ordering because that greatly impacts the customer service experience.

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“There’s a lot of things that could be cheaper, easier, but that’s not the system we go through.”

The restaurant has been anti-mobile ordering for nearly a decade including when then-start-up DoorDash attempted to deliver In-N-Out meals to potential customers, a move that angered the higher-ups.

The burger chain sued the delivery app claiming it didn’t trust third-party services to handle the food, TMZ reported in 2015.

She also shared that she regularly receives messages and calls asking for In-N-Out to be sold or to start an IPO, which she reportedly will continue to say no.

“We’re a family company, we’re a private company and this is who we are and I’m unashamed of my faith,” Snyder said about the chain’s packaging that includes Bible Verses.

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Science

Astronomers Witness Longest-Lasting Gamma-Ray Burst in History, 8 Billion Light-Years Away

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A gamma-ray burst lasting over seven hours was recorded 8 billion light-years away, revealing a rare type of cosmic explosion and challenging current astrophysics models.

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Business

Whitakers’ real-life Willy Wonka on shrinkflation and the rise of chocolate-flavour bars

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Whitakers' real-life Willy Wonka on shrinkflation and the rise of chocolate-flavour bars

Britain loves chocolate.

We’re estimated to consume 8.2kg each every year, a good chunk of it at Christmas, but the cost of that everyday luxury habit has been rising fast.

Whitakers have been making chocolate in Skipton in north Yorkshire for 135 years, but they have never experienced price pressures as extreme as those in the last five.

“We buy liquid chocolate and since 2023, the price of our chocolate has doubled,” explains William Whitaker, the real-life Willy Wonka and the fourth generation of the family to run the business.

William Whitaker, managing director of the company
Image:
William Whitaker, managing director of the company

“It could have been worse. If we hadn’t been contracted [with a supplier], it would have trebled.

“That represents a £5,000 per-tonne increase, and we use a thousand tonnes a year. And we only sell £12-£13m of product, so it’s a massive effect.”

Whitakers makes 10 million pieces of chocolate a week in a factory on the much-expanded site of the original bakery where the business began.

Automated production lines snake through the site moulding, cutting, cooling, coating and wrapping a relentless procession of fondants, cremes, crisps and pure chocolate products for customers, including own-brand retail, supermarkets, and the catering trade.

Mmmmm....
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Mmmmm….

Steepest inflation in the business

All of them have faced price increases as Whitakers has grappled with some of the steepest inflation in the food business.

Cocoa prices have soared in the last two years, largely because of a succession of poor cocoa harvests in West Africa, where Ghana and the Ivory Coast produce around two-thirds of global supply.

A combination of drought and crop disease cut global output by around 14% last year, pushing consumer prices in the other direction, with chocolate inflation passing 17% in the UK in October.

...chocolate....
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…chocolate….

Skimpflation and shrinkflation

Some major brands have responded by cutting the chocolate content of products – “skimpflation” – or charging more for less – “shrinkflation”.

Household-name brands including Penguin and Club have cut the cocoa and milk solid content so far they can no longer be classified as chocolate, and are marketed instead as “chocolate-flavour”.

Whitakers have stuck to their recipes and product sizes, choosing to pass price increases on to customers while adapting products to the new market conditions.

“Not only are major brands putting up prices over 20%, sometimes 40%, they’ve also reduced the size of their pieces and sometimes the ingredients,” says William Whitaker.

“We haven’t done any of that. We knew that long-term, the market will fall again, and that happier days will return.

“We’ve introduced new products where we’ve used chocolate as a coating rather than a solid chocolate because the centre, which is sugar-based, is cheaper than the chocolate.

“We’ve got a big product range of fondant creams, and others like gingers and Brazil nuts, where we’re using that chocolate as a coating.”

The costs are adding up
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The costs are adding up

A deluge of price rises

Brazil nuts have enjoyed their own spike in price, more than doubling to £15,000 a tonne at one stage.

On top of commodity prices determined by markets beyond their control, Whitakers face the same inflationary pressures as other UK businesses.

“We’ve had the minimum wage increasing every year, we had the national insurance rise last year, and sort of hidden a little bit in this budget is a business rate increase.

“This is a small business, we turn over £12m, but our rates will go up nearly £100,000 next year before any other costs.

“If you add up all the cocoa and all the other cost increases in 2024 and 2025, it’s nearly £3m of cost increases we’ve had to bear. Some of that is returning to a little normality. It does test the relevance of what you do.”

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Business

Warner Bros set to rebuff hostile takeover bid – as major backer pulls out of deal

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Warner Bros set to rebuff hostile takeover bid - as major backer pulls out of deal

Warner Bros is reportedly set to reject a hostile $108bn (£81bn) takeover bid from Paramount, with one of the prospective buyer’s financing partners confirming it’s pulled out of the offer.

A spokesman for investment firm Affinity, owned by Donald Trump‘s son-in-law Jared Kushner, told Sky News’ US partner network NBC News “the dynamics of investment have changed significantly”.

It had backed Paramount’s bid, along with funds from Saudi Arabia and other Middle Eastern countries.

Bloomberg and The Wall Street Journal report the Warner Bros Discovery board are set to advise shareholders to reject Paramount‘s bid – paving the way for Netflix, which had struck a $72bn (£54bn) deal.

If the takeover goes through, it would give the streaming giant the rights to hit Warner franchises like Harry Potter, Batman, and Game Of Thrones, as well an extensive back catalogue of classic films.

Money latest: Oil prices fall to lowest level since 2021

Pic: iStock
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Pic: iStock

It is the latest twist in a takeover saga where the winner will acquire a huge advantage in the streaming wars.

In June, Warner announced its plan to split into two companies – one for its TV, film studios and HBO Max streaming services, and one for the Discovery element of the business, which primarily comprises legacy TV channels that show cartoons, news, and sports.

Netflix agreed a $27.75 per-share price with the firm, which equates to the $72bn purchase figure deal to secure its film and TV studios, with the deal giving the assets a total value of $82.7bn.

However, Paramount said its offer would pay $30 (£22.50) cash per share, representing $18bn (£13.5bn) more in cash than its rival offered. The offer was made directly to shareholders, asking them to reject Netflix’s deal, in what is known as a hostile takeover.

The Paramount deal would involve rival US news channels CBS and CNN being brought under the same parent company.

Read more:
Why is Warner Bros for sale and how is Trump involved?

The US government will have a big say on the final deal, with the winning company likely facing the Department of Justice’s (DOJ) Antitrust Division, a federal agency which scrutinises business deals to ensure fair competition.

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