A Post Office boss blamed cash shortfalls caused by computer glitches on branch managers “with their hand in the till”.
An email written by Alan Cook, who was managing director of the group from 2006 to 2010, has been read out to the public inquiry into the Horizon IT scandal.
Giving evidence on Friday, he said it was an expression he would “regret for the rest of my life”.
Mr Cook was at the helm when about 200 prosecutions were brought against subpostmasters.
Despite being in charge, he said he was “unaware” it was the Post Office that had brought criminal proceedings against individuals – and that during his time in the top job, it did not feel like the Post Office “had a crisis on its hands”.
Image: Alan Cook arrives to give evidence to the Post Office inquiry. Pic: Reuters
An email sent by Mr Cook in October 2009 to a Royal Mail Group press officer said: “For some strange reason there is a steadily building nervousness about the accuracy of the Horizon system and the press are on it now as well.
“It is… strange in that the system has been stable and reliable for many years now and there is absolutely no logical reason why these fears should now develop.
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“My instincts tell me that, in a recession, subbies (subpostmasters) with their hand in the till choose to blame the technology when they are found to be short of cash.”
Pressed over his remarks at the inquiry, Mr Cook said: “Well that’s an expression I will regret for the rest of my life. It was an inappropriate thing to put in an email – not in line with my view of subpostmasters.”
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Hundreds of people were wrongly convicted of stealing after bugs and errors in the Horizon accounting system made it appear as though money was missing at their branches.
Victims faced prison and financial ruin, others were ostracised by their communities, while some took their own lives.
Fresh attention was brought to the scandal after ITV broadcast the drama Mr Bates Vs The Post Office, prompting government action.
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Alan Bates speaks at Post Office inquiry
Earlier, as he began giving evidence, Mr Cook said he wanted to “put on record most strongly my personal apology and sympathies with all subpostmasters their families and those affected by this”.
He also told the inquiry: “I was unaware that the Post Office were the prosecuting authority.
“I knew there were court cases but didn’t realise that the Post Office in about two-thirds of the cases had initiated the prosecution as opposed to the DPP (director of public prosecutions) or the police.”
During his time as non-executive director of the Post Office, Mr Cook said it was his “regret” he failed to properly understand minutes of a meeting which said the organisation had a “principle of undertaking prosecutions”.
He said: “It never occurred to me reading that that the Post Office was the sole arbiter of whether or not that criminal prosecution would proceed.”
Mr Cook added: “I had never come across a situation before that a trading entity could initiate criminal prosecutions themselves.
“I’m not blaming others for this, it’s my misunderstanding but I’ve just not encountered that type of situation.”
He acknowledged he should have known the Post Office was making prosecutorial decisions.
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Jailed subpostmistress watches evidence
Counsel to the inquiry Sam Stevens asked: “Your evidence is still that in no point in the years that you were the managing director, (nobody) in the security or investigations team raised the fact that they made decisions to prosecute?”
Responding, Mr Cook said: “That is my position, definitely.”
He went on: “I never asked that question – well I did obviously when we got to the Computer Weekly article (in 2009) which we’ll get to but prior to that point I had gone through not picking up that.
“I’m not blaming them for not spelling it out enough, to be frank I’m blaming me for not picking up on it.”
During his time at the Post Office, Mr Cook said in his witness statement it was not apparent there was a problem with the Horizon system, pointing out that financial audits “did not identify a systemic issue”.
He added: “It is a matter of deep regret to me that I did not recognise that the early issues raised in 2009 were an indication of a systemic issue before I left POL (Post Office Limited) in February 2010.
“In addition, I have since learned that the annual rate of prosecutions brought by POL in the seven years prior to my appointment (ie since 1999) had remained steady during that time, and continued to remain steady during my time in office and thereafter. It did not feel, at the time, that POL had a crisis on its hands.”
This is the second time elections are being delayed in these areas. Local elections due in May 2025 weredelayedby then communities secretary Angela Rayner for a year in order to convert them into combined authorities led by mayors.
However, it is understood that these councils need more time to complete their reorganisation.
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Will Tories and Reform unite?
The news has sparked accusations Labour are delaying the elections for political purposes.
Reform UK’s head of policy Zia Yusuf said: “This is a blatant attempt to stop big Reform wins next May.
“It’s an act of a desperate government who are clinging onto power by any means necessary.
“Labour has proven time and time again that they’re not beyond denying democracy to millions of people in order to maintain their cosy status quo.”
Image: Pic: PA
The Tories’ shadow housing secretary James Cleverly said it was a “scandalous attempt to subvert democracy by a Labour government whose credibility and popularity are already in tatters”.
“The Conservatives firmly oppose this decision to delay the mayoral elections, especially when candidates have been selected and campaigning is well under way,” he added.
“Democracy is being denied yet again after the council elections cancelled by Labour this year.
“There is no credible justification for this move. The Labour government must reverse it immediately.”
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The government wants to abolish the two-tier system of county and district councils and merge them together to create larger unitary authorities. It also wants more areas to have regional mayors, like Greater Manchester’s Andy Burnham.
Reform UK enjoyed success in the local elections in May, winning more than 600 seats and taking control of 10 councils stretching from Kent to County Durham. The party also toppled a 14,000-strong Labour majority in a parliamentary by-election.
The Liberal Democrats’ local government spokesperson Zoe Franklin called the postponed elections “a disgrace”.
“Democracy delayed is democracy denied,” she added. “We are fighting to end this blatant stitch up between Labour and the Conservatives over local elections.”
A nursery worker has pleaded guilty to 26 sexual offences against children following one of the Metropolitan Police’s most harrowing and complex child sexual abuse investigations.
Vincent Chan, 45, of Finchley, worked at a nursery in north London between 2017 and 2024.
The offences include five counts of sexual assault of a child by penetration, four counts of sexual assault of a child by touching, 11 counts of taking indecent photographs or pseudo-photographs of a child, and six counts of making indecent photographs or pseudo-photographs of a child.
The latter offences involved images across categories A, B, and C, with category A depicting the most severe abuse.
Chan will be sentenced at Wood Green Crown Court on 23 January.
The Met said this was one of its most harrowing and complex child sexual abuse investigations.
Image: Vincent Chan. Pic: Met Police
Chan was unmasked as a paedophile after a nursery staff member reported that he had callously filmed a child falling asleep in their food with a nursery-issued device and set it to music for “comedic purposes” before sharing the video with his colleagues, the force said in a statement.
He was subsequently arrested in June 2024 on suspicion of neglect and officers seized 25 digital devices from his home and three from the nursery. Chan was released on bail, but lost his job at the nursery.
Three months later, his devices were submitted for analysis by police, which was completed in July 2025. Forensic teams found substantial amounts of indecent images and videos of children, including evidence of contact sexual offences against children, according to the police statement.
Chan was arrested in September this year on suspicion of sexual offences. Officers seized another 26 devices from his home as well as 15 from the nursery, a since-closed branch of Bright Horizons in West Hampstead.
Image: Detective Superintendent Lewis Basford, right, speaking outside Wood Green Crown Court. Pic: PA
Detective Superintendent Lewis Basford, who led the Met’s investigation, said: “Child sexual abuse is one of the most horrific crimes imaginable, and Chan’s offending spanned years, revealing a calculated and predatory pattern of abuse.
“He infiltrated environments that should have been safe havens for children, exploiting the trust of families and the wider community to conceal his actions and prey on the most vulnerable.”
DCI Basford added: “We recognise the member of staff who raised their concerns, as without that first report of child cruelty, Chan’s abuse could have continued unchecked, putting countless more children at risk.”
At this time, police identified four children as Chan’s victims.
The families of the victims have been contacted directly and are receiving specialist support, while the NSPCC is running a helpline for all 700 families of children who attended the nursery during the time Chan worked there between 2017 and 2024.
In a statement issued through legal firm Leigh Day, some of the families affected said: “As parents, we are still trying to process the sickening discovery that our children were subjected to despicable abuse by Vincent Chan at the nursery.
“We trust the judge to pass the strongest sentence to fit the crimes Vincent Chan has committed against young children, innocent victims who could not fight back.”
A spokesperson for the nursery said following Chan’s guilty pleas: “This individual’s actions represent not only a violation of the victims, but also a profound betrayal of the trust placed in him by families and colleagues.”
They said the company has extensive safeguarding practices in place, including rigorous vetting and DBS criminal record checks.
The company has commissioned an external expert in the field to undertake a full review of its safeguarding practices after Chan “was able to commit these crimes despite our safeguarding measures”, the nursery spokesperson said.
Anyone who wants to make a report to police about Chan can contact OpLanark@met.police.uk, or call 101 from within the UK, quoting the reference CAD3697/1DEC.
The family of teenager Harry Dunn, killed by a former US spy, said a damning report into the UK government’s handling of their case was “incredibly painful” to read.
American driver Anne Sacoolas left Britain with diplomatic immunity 19 days after the head-on crash that killed motorbike rider Harry, 19, outside RAF Croughton in Northamptonshire in August 2019.
The report into the government’s handling of the case, chaired by Dame Anne Owers, marks the end of a six-year struggle for justice and accountability.
It highlights the point at which Sky News first broke the story of Harry Dunn in October 2019 as a key moment when attention on the case escalated at the Foreign and Commonwealth Office (FCO).
Image: Harry Dunn
“There was in fact no direct contact between the FCO and the family until 4 October, the day before the Sky News interview was due to go out, when the family was offered a meeting with the foreign secretary himself,” Dame Anne said.
“The family drew the conclusion that this rapid escalation to a very senior level was a direct result of the spotlight of media coverage.”
The report lays bare layer upon layer of failings within the UK government that compounded Harry’s parents’ grief and anguish.
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Former foreign secretary David Lammy officially launched the review into the case in July, with the report’s author highlighting “failings and omissions” in the department when dealing with Harry’s death.
It is understood Dame Anne told the Dunn family it was her “strong view” the then foreign secretary Dominic Raab should have been involved “far earlier in the process”, with his private office being copied into a note three days after the crash expressing concern over potentially “unpalatable headlines”.
Harry’s mother Charlotte Charles, a campaigner for road safety, said it was “incredibly painful” to read.
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‘Hugely let down’: Harry Dunn’s mother on damning review
“The report confirms what we have lived with every day for more than six years, that our family was not treated with the honesty or urgency that any grieving parent deserves,” she said, welcoming the findings.
His father Tim Dunn said: “We knew our own government would be useless to us and this report confirms what we knew in those early days. The UK was no match for the US.”
Dame Anne criticised the UK government’s initial handling of the case and subsequent years.
“This issue was not recognised as a crisis and escalated to a sufficiently high level at an early stage, losing opportunities to influence, rather than respond to, events,” she said in the report.
Dame Anne said the US showed “immediate high-level interest” and took “an inflexible approach” after Sacoolas had flown back to America.
Image: Anne Sacoolas
“On the UK side this was initially treated as business as usual,” Dame Anne said in the report.
In 2022, Sacoolas admitted causing death by careless driving, but she remained in the US and appeared in a UK court via video link, something the report described as “unprecedented remote proceedings”.
Driver safety initiatives at US bases in the UK have also been improved.
Dame Anne also made 12 recommendations to improve communications and support for families, as well as transparency around complex diplomatic arrangements at military bases like RAF Croughton.