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A Post Office boss blamed cash shortfalls caused by computer glitches on branch managers “with their hand in the till”.

An email written by Alan Cook, who was managing director of the group from 2006 to 2010, has been read out to the public inquiry into the Horizon IT scandal.

Giving evidence on Friday, he said it was an expression he would “regret for the rest of my life”.

Mr Cook was at the helm when about 200 prosecutions were brought against subpostmasters.

Despite being in charge, he said he was “unaware” it was the Post Office that had brought criminal proceedings against individuals – and that during his time in the top job, it did not feel like the Post Office “had a crisis on its hands”.

Alan Cook arrives to give evidence to the Post Office Horizon IT inquiry.
Pic: Reuters
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Alan Cook arrives to give evidence to the Post Office inquiry. Pic: Reuters

An email sent by Mr Cook in October 2009 to a Royal Mail Group press officer said: “For some strange reason there is a steadily building nervousness about the accuracy of the Horizon system and the press are on it now as well.

“It is… strange in that the system has been stable and reliable for many years now and there is absolutely no logical reason why these fears should now develop.

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“My instincts tell me that, in a recession, subbies (subpostmasters) with their hand in the till choose to blame the technology when they are found to be short of cash.”

Pressed over his remarks at the inquiry, Mr Cook said: “Well that’s an expression I will regret for the rest of my life. It was an inappropriate thing to put in an email – not in line with my view of subpostmasters.”

Hundreds of people were wrongly convicted of stealing after bugs and errors in the Horizon accounting system made it appear as though money was missing at their branches.

Victims faced prison and financial ruin, others were ostracised by their communities, while some took their own lives.

Fresh attention was brought to the scandal after ITV broadcast the drama Mr Bates Vs The Post Office, prompting government action.

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Alan Bates speaks at Post Office inquiry

Earlier, as he began giving evidence, Mr Cook said he wanted to “put on record most strongly my personal apology and sympathies with all subpostmasters their families and those affected by this”.

He also told the inquiry: “I was unaware that the Post Office were the prosecuting authority.

“I knew there were court cases but didn’t realise that the Post Office in about two-thirds of the cases had initiated the prosecution as opposed to the DPP (director of public prosecutions) or the police.”

During his time as non-executive director of the Post Office, Mr Cook said it was his “regret” he failed to properly understand minutes of a meeting which said the organisation had a “principle of undertaking prosecutions”.

He said: “It never occurred to me reading that that the Post Office was the sole arbiter of whether or not that criminal prosecution would proceed.”

Mr Cook added: “I had never come across a situation before that a trading entity could initiate criminal prosecutions themselves.

“I’m not blaming others for this, it’s my misunderstanding but I’ve just not encountered that type of situation.”

He acknowledged he should have known the Post Office was making prosecutorial decisions.

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Jailed subpostmistress watches evidence

Counsel to the inquiry Sam Stevens asked: “Your evidence is still that in no point in the years that you were the managing director, (nobody) in the security or investigations team raised the fact that they made decisions to prosecute?”

Responding, Mr Cook said: “That is my position, definitely.”

He went on: “I never asked that question – well I did obviously when we got to the Computer Weekly article (in 2009) which we’ll get to but prior to that point I had gone through not picking up that.

“I’m not blaming them for not spelling it out enough, to be frank I’m blaming me for not picking up on it.”

During his time at the Post Office, Mr Cook said in his witness statement it was not apparent there was a problem with the Horizon system, pointing out that financial audits “did not identify a systemic issue”.

He added: “It is a matter of deep regret to me that I did not recognise that the early issues raised in 2009 were an indication of a systemic issue before I left POL (Post Office Limited) in February 2010.

“In addition, I have since learned that the annual rate of prosecutions brought by POL in the seven years prior to my appointment (ie since 1999) had remained steady during that time, and continued to remain steady during my time in office and thereafter. It did not feel, at the time, that POL had a crisis on its hands.”

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Good weather and Women’s Euros helps UK net surprise boost to retail sales

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Good weather and Women's Euros helps UK net surprise boost to retail sales

Retail sales rose a surprising amount in July, as good weather and the Women’s Euros led people to part with their cash, official figures show.

The amount of spending rose 0.6% in July, according to figures from the Office for National Statistics (ONS), far above the 0.2% rise anticipated by economists polled by Reuters.

In particular, clothing and footwear stores, as well as online shopping, experienced strong growth.

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When looked at on a three-month basis, the numbers are weaker, with a 0.6% fall in sales up to July due in part to downward revisions in June.

Spending has declined since March, when supermarkets, sports shops, and household goods saw strong sales at the beginning of the year as warm and sunny weather pushed summer purchases earlier. Though compared to a year ago, sales are up 1.1%.

Fans gather during a Homecoming Victory Parade in London after England's win in the final of the Women's Euros. Pic: PA
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Fans gather during a Homecoming Victory Parade in London after England’s win in the final of the Women’s Euros. Pic: PA

Retail sales figures are significant as they measure household consumption, the largest expenditure in the UK economy.

Growing retail sales can mean economic growth, which the government has repeatedly said is its top priority.

A problem with the figures

These figures were originally due to be published in August but were delayed by two weeks so the ONS could carry out “quality assurance” checks.

Following the checks, the statistics body found a “problem”, which meant it had to correct seasonally adjusted figures.

It hasn’t been the only question mark over the reliability of ONS figures.

In March, UK trade figures were delayed due to errors from 2023, and the office continues to advise caution in interpreting changes in the monthly unemployment rate due to concerns over data reliability.

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UK growth slowed amid rising costs in June.

As a result of the latest error, previously monthly figures overstated the monthly volatility in the first five months of 2025, the ONS’s director general of economic statistics, James Benford, said.

Mr Benford apologised for the release delay and for the errors.

What could it mean?

It could mean retrospective changes to the UK economic growth rate, according to Rob Wood, the chief UK economist at Pantheon Macroeconomics.

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April’s economic growth rate will be revised down, and May’s will be moved up as a result, Mr Wood said.

There will be no impact on the Bank of England’s interest rate decision, he added.

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More than a quarter of cars sold in August were electric vehicles – SMMT figures

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More than a quarter of cars sold in August were electric vehicles - SMMT figures

A greater proportion of electric cars were sold last month than at any point this year, industry data shows.

More than a quarter (26.5%) of cars sold in August were electric vehicles (EVs), according to figures from motor lobby group the Society for Motor Manufacturers and Traders (SMMT).

It’s the largest amount of sales since December 2024 and comes as the government introduced financial incentives to help drivers make the move to zero tailpipe emission cars.

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The full suite of grants were not available during the month, however, with a further 35 models eligible for £1,500 off early in September.

Throughout August more models became eligible for price reductions, meaning more consumers could be tempted to purchase an EV in September.

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New EV grants to drive sales came into effect in July

The increased percentage of EV sales came despite an overall 2% drop in buying, compared to a year earlier, in what is typically the quietest month for car purchases.

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What are the rules?

The numbers suggest the car industry could be on course to meet the government’s zero-emission vehicle (ZEV) mandate, the thinktank Energy & Climate Intelligence Unit (ECIU) has said.

It stipulates that new petrol and diesel cars may not be sold from 2030.

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Amid pressure from industry, the government altered the mandate in April to allow for hybrid vehicles, which are powered by both fuel and a battery, to be sold until 2035.

Sales of new petrol and diesel vans are also permitted until 2035.

Until then, 28% of cars sold must be electric this year, with the share rising to 33% in 2026, 38% in 2027 and 66% in 2029, the final year before the new combustion engine ban.

Manufacturers face fines for not meeting the targets.

Last year, the objective of making 22% of all car sales purely EVs was surpassed, with EVs comprising 24.3% of the total sold in 2024.

Why?

The increased portion of EV sales can be attributed to increased model choice and discounting, on top of the government reductions, the SMMT said.

Savings from running an electric car are also enticing motorists, the ECIU said. “Demand for used EVs is already surging because they can offer £1,600 a year in savings in owning and running costs.”

“This matters for regular families as the pipeline of second-hand EVs is dependent on new car sales, which hit the used market after around three to four years.

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Firms cut jobs at fastest pace since 2021, Bank of England data shows

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Firms cut jobs at fastest pace since 2021, Bank of England data shows

Businesses have cut jobs at the fastest pace in almost four years, according to a closely-watched Bank of England survey which also paints a worrying picture for employment and wage growth ahead.

Its Decision Maker Panel (DMP) data, taken from chief financial officers across 2,000 companies, showed employment levels over the three months to August were 0.5% lower than in the same period a year earlier.

It amounted to the worst decline since autumn 2021 as firms grappled with the implementation of budget measures in the spring that raised their national insurance contributions and minimum wage levels, along with business rates for many.

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The start of April also witnessed the escalation in Donald Trump’s global trade war which further damaged sentiment, especially among exporters to the United States.

The survey showed no improvement in hiring intentions in the tough economy, with companies expecting to reduce employment levels by 0.5% over the coming year.

That was the weakest outlook projection since October 2020.

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At the same time, the panel also showed that participants planned to raise their own prices by 3.8% over the next 12 months. That is in line with the current rate of inflation.

The news on wages was no better as the central forecast was for an average rise of 3.6% – down from the 4.6% seen over the past 12 months.

If borne out, it would mean private sector wages rising below the rate of inflation – erasing household and business spending power.

The Bank of England has been relying on data such as the DMP amid a lack of confidence in official employment figures produced by the Office for National Statistics due to low response rates.

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August: Tax rises playing ’50:50′ role in rising inflation

Bank governor Andrew Bailey told a committee of MPs on Wednesday that he was now less sure over the pace of interest rate cuts ahead owing to stubborn inflation in the economy.

The consumer prices index measure is expected to peak at 4% next month – double the Bank’s target rate – from the current level.

Higher interest rates only add to company costs and make them less likely to borrow for investment purposes.

At the same time, employers are fearful that the coming budget, set for late November, may contain no relief.

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Why aren’t we hearing about the budget ‘black hole’?

Sky News revealed on Thursday how the head of the banking sector’s main lobby group had written to the chancellor to warn that any additional levy on bank profits, as suggested by a think-tank last week, would only damage her search for growth.

Rachel Reeves is believed to be facing a black hole in the public finances amounting to £20bn-£40bn.

Tax rises are believed to be inevitable, given her commitment to fiscal rules concerning borrowing by the end of the parliament.

Heightened costs associated with servicing such debts following recent bond sell-offs across Western economies have made more borrowing even less palatable.

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Why did UK debt just get more expensive?

Ms Reeves is expected to raise some form of wealth tax, while other speculation has included a shake-up of council tax.

She has consistently committed not to target working people but the Bank of England data, and official ONS figures, would suggest that businesses have responded to 2024 budget measures by cutting jobs since April, with hospitality and retail among the worst hit.

Commenting on the data, Rob Wood, chief UK economist at Pantheon Macroeconomics, said: “The DMP survey shows stubborn wage and price pressures despite falling employment, continuing to suggest that structural economic changes and supply weakness are keeping inflation high.

“The MPC [monetary policy committee of the Bank of England] will have to be cautious, so we remain comfortable assuming no more rate cuts this year.”

“That said, the increasing signs of labour market weakness suggest dovish risks,” he concluded.

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