Google terminated 28 employees Wednesday, according to an internal memo viewed by CNBC, after a series of protests against labor conditions and the company’s contract to provide the Israeli government and military with cloud computing and artificial intelligence services.
The news comes one day after nine Google workers were arrested on trespassing charges Tuesday night after staging a sit-in at the company’s offices in New York and Sunnyvale, California, including a protest in Google Cloud CEO Thomas Kurian’s office.
Some of the arrested workers in New York and Sunnyvale, who spoke with CNBC earlier on Wednesday, said that during the protest they were locked out of their work accounts and offices, placed on administrative leave and told to wait to return to work until being contacted by HR.
On Wednesday evening, a memo sent by Chris Rackow, Google’s vice president of global security, told Googlers that “following investigation, today we terminated the employment of twenty-eight employees found to be involved. We will continue to investigate and take action as needed.”
The arrests, which were livestreamed on Twitch by participants, follow rallies outside Google offices in New York, Sunnyvale and Seattle, which attracted hundreds of attendees, according to workers involved. The protests were led by the “No Tech for Apartheid” organization, focused on Project Nimbus — Google and Amazon’s joint $1.2 billion contract to provide the Israeli government and military with cloud computing services, including AI tools, data centers and other cloud infrastructure.
“This evening, Google indiscriminately fired over two dozen workers, including those among us who did not directly participate in yesterday’s historic, bicoastal 10-hour sit-in protests,” No Tech for Apartheid said in a statement, adding, “In the three years that we have been organizing against Project Nimbus, we have yet to hear from a single executive about our concerns. Google workers have the right to peacefully protest about terms and conditions of our labor. These firings were clearly retaliatory.”
Protesters in Sunnyvale sat in Kurian’s office for more than nine hours until their arrests, writing demands on Kurian’s whiteboard and wearing shirts that read “Googler against genocide.” In New York, protesters sat in a three-floor common space. Five workers from Sunnyvale and four from New York were arrested.
“On a personal level, I am opposed to Google taking any military contracts — no matter which government they’re with or what exactly the contract is about,” Cheyne Anderson, a Google Cloud software engineer based in Washington, told CNBC earlier on Wednesday. “And I hold that opinion because Google is an international company and no matter which military it’s with, there are always going to be people on the receiving end… represented in Google’s employee base and also our user base.” Anderson had flown to Sunnyvale for the protest in Kurian’s office and was one of the workers arrested Tuesday.
“Google Cloud supports numerous governments around the world in countries where we operate, including the Israeli government, with our generally available cloud computing services,” a Google spokesperson told CNBC on Wednesday evening, adding, “This work is not directed at highly sensitive, classified, or military workloads relevant to weapons or intelligence services.”
The demonstrations show Google’s increased pressure from workers who oppose military use of its AI and cloud technology. Last month, Google Cloud engineer Eddie Hatfield interrupted a keynote speech from the managing director of Google’s Israel business stating, “I refuse to build technology that powers genocide.” Hatfield was subsequently fired. That same week, an internal Google employee message board was shut down after staffers posted comments about the company’s Israeli military contracts. A spokesperson at the time described the posts as “divisive content that is disruptive to our workplace.”
On Oct. 7, Hamas carried out deadly attacks on Israel, killing 1,200 and taking more than 240 hostages. The following day, Israel declared war and began implementing a siege of Gaza, cutting off access to power, food, water and fuel. At least 33,899 people have been killed in the Gaza Strip since that date, the enclave’s Health Ministry said Wednesday in a statement on Telegram. In January at the U.N.’s top court, Israel rejected genocide charges brought by South Africa.
“I think what happened yesterday is evidence that Google’s attempts to suppress all of the voices of opposition to this contract are not only not working but actually having the opposite effect,” Ariel Koren, a former Google employee who resigned in 2022 after leading efforts to oppose the Project Nimbus contract, told CNBC earlier on Wednesday. “It’s really just creating more agitation, more anger and more commitment.”
The New York sit-in started at noon ET and ended around 9:30 p.m. ET. Security asked workers to remove their banner, which spanned two floors, about an hour into the protest, according to Hasan Ibraheem, a Google software engineer based in New York City and one of the arrested workers.
“I realized, ‘Oh, the place that I work at is very complicit and aiding in this genocide — I have a responsibility to act against it,'” Ibraheem told CNBC earlier on Wednesday. Ibraheem added, “The fact that I am receiving money from Google and Israel is paying Google — I am receiving part of that money, and that weighed very heavily on me.”
The New York workers were released from the police station after about four hours.
The workers were also protesting their labor conditions — namely “that the company stop the harassment, intimidation, bullying, silencing, and censorship of Palestinian, Arab, Muslim Googlers — and that the company address the health and safety crisis workers, especially those in Google Cloud, are facing due to the potential impacts of their work,” according to a release by the campaign.
“A small number of employee protesters entered and disrupted a few of our locations,” a Google spokesperson told CNBC Wednesday evening. “Physically impeding other employees’ work and preventing them from accessing our facilities is a clear violation of our policies, and completely unacceptable behavior. After refusing multiple requests to leave the premises, law enforcement was engaged to remove them to ensure office safety. We have so far concluded individual investigations that resulted in the termination of employment for 28 employees, and will continue to investigate and take action as needed.”
Read the full memo below.
Googlers,
You may have seen reports of protests at some of our offices yesterday. Unfortunately, a number of employees brought the event into our buildings in New York and Sunnyvale. They took over office spaces, defaced our property, and physically impeded the work of other Googlers. Their behavior was unacceptable, extremely disruptive, and made co-workers feel threatened. We placed employees involved under investigation and cut their access to our systems. Those who refused to leave were arrested by law enforcement and removed from our offices.
Following investigation, today we terminated the employment of twenty-eight employees found to be involved. We will continue to investigate and take action as needed.
Behavior like this has no place in our workplace and we will not tolerate it. It clearly violates multiple policies that all employees must adhere to — including our Code of Conduct and Policy on Harassment, Discrimination, Retaliation, Standards of Conduct, and Workplace Concerns.
We are a place of business and every Googler is expected to read our policies and apply them to how they conduct themselves and communicate in our workplace. The overwhelming majority of our employees do the right thing. If you’re one of the few who are tempted to think we’re going to overlook conduct that violates our policies, think again. The company takes this extremely seriously, and we will continue to apply our longstanding policies to take action against disruptive behavior — up to and including termination.
You should expect to hear more from leaders about standards of behavior and discourse in the workplace.
Bitcoin extended its rebound on Wednesday, hovering just below $100,000 after another encouraging inflation report fueled investors’ risk appetite.
The price of the flagship cryptocurrency was last higher by more than 3% at $99,444.43, bringing its 2-day gain to about 7%, according to Coin Metrics.
The CoinDesk 20 index, which measures the broader market of cryptocurrencies, gained 6%.
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Bitcoin approaches $100,000 after Wednesday’s CPI data
Wednesday’s move followed the release of the December consumer price index, which showed core inflation unexpectedly slowed in December. A day earlier, the market got another bright inflation reading in the producer price index, which showed wholesale prices rose less in December than expected.
The post-election crypto rally fizzled into the end of 2024 after Federal Reserve Chair Jerome Powell sounded an inflation warning on Dec. 18, and bitcoin suffered even steeper losses last week as a spike in bond yields prompted investors to dump growth-oriented risk assets. This Monday, bitcoin briefly dipped below $90,000.
The price of bitcoin has been taking its cue from the equities market in recent weeks, thanks in part to the popularity of bitcoin ETFs, which have led to the institutionalization of the asset. Bitcoin’s correlation with the S&P 500 has climbed in the past week, while its correlation with gold has dropped sharply since the end of December.
Don’t miss these cryptocurrency insights from CNBC Pro:
The Microsoft 365 website on a laptop arranged in New York, US, on Tuesday, June 25, 2024.
Bloomberg | Bloomberg | Getty Images
The beginning of the year is a great time to do some basic cyber hygiene. We’ve all been told to patch, change passwords, and update software. But one concern that has been increasingly creeping to the forefront is the sometimes quiet integration of potentially privacy-invading AI into programs.
“AI’s rapid integration into our software and services has and should continue to raise significant questions about privacy policies that preceded the AI era,” said Lynette Owens, vice president, global consumer education at cybersecurity company Trend Micro. Many programs we use today — whether it be email, bookkeeping, or productivity tools, and social media and streaming apps — may be governed by privacy policies that lack clarity on whether our personal data can be used to train AI models.
“This leaves all of us vulnerable to uses of our personal information without the appropriate consent. It’s time for every app, website, or online service to take a good hard look at the data they are collecting, who they’re sharing it with, how they’re sharing it, and whether or not it can be accessed to train AI models,” Owens said. “There’s a lot of catch up needed to be done.”
Where AI is already inside our daily online lives
Owens said the potential issues overlap with most of the programs and applications we use on a daily basis.
“Many platforms have been integrating AI into their operations for years, long before AI became a buzzword,” she said.
As an example, Owens points out that Gmail has used AI for spam filtering and predictive text with its “Smart Compose” feature. “And streaming services like Netflix rely on AI to analyze viewing habits and recommend content,” Owens said. Social media platforms like Facebook and Instagram have long used AI for facial recognition in photos and personalized content feeds.
“While these tools offer convenience, consumers should consider the potential privacy trade-offs, such as how much personal data is being collected and how it is used to train AI systems. Everyone should carefully review privacy settings, understand what data is being shared, and regularly check for updates to terms of service,” Owens said.
One tool that has come in for particular scrutiny is Microsoft’s connected experiences, which has been around since 2019 and comes activated with an optional opt-out. It was recently highlighted in press reports — inaccurately, according to the company as well as some outside cybersecurity experts that have taken a look at the issue — as a feature that is new or that has had its settings changed. Leaving the sensational headlines aside, privacy experts do worry that advances in AI can lead to the potential for data and words in programs like Microsoft Word to be used in ways that privacy settings do not adequately cover.
“When tools like connected experiences evolve, even if the underlying privacy settings haven’t changed, the implications of data use might be far broader,” Owens said.
A spokesman for Microsoft wrote in a statement to CNBC that Microsoft does not use customer data from Microsoft 365 consumer and commercial applications to train foundational large language models. He added that in certain instances, customers may consent to using their data for specific purposes, such as custom model development explicitly requested by some commercial customers. Additionally, the setting enables cloud-backed features many people have come to expect from productivity tools such as real-time co-authoring, cloud storage and tools like Editor in Word that provide spelling and grammar suggestions.
Default privacy settings are an issue
Ted Miracco, CEO of security software company Approov, said features like Microsoft’s connected experiences are a double-edged sword — the promise of enhanced productivity but the introduction of significant privacy red flags. The setting’s default-on status could, Miracco said, opt people into something they aren’t necessarily aware of, primarily related to data collection, and organizations may also want to think twice before leaving the feature on.
“Microsoft’s assurance provides only partial relief, but still falls short of mitigating some real privacy concern,” Miracco said.
Perception can be its own problem, according to Kaveh Vadat, founder of RiseOpp, an SEO marketing agency.
“Having the default to enablement shifts the dynamic significantly,” Vahdat said. “Automatically enabling these features, even with good intentions, inherently places the onus on users to review and modify their privacy settings, which can feel intrusive or manipulative to some.”
His view is that companies need to be more transparent, not less, in an environment where there is a lot of distrust and suspicion regarding AI.
Companies including Microsoft should emphasize default opt-out rather than opt-in, and might provide more granular, non-technical information about how personal content is handled because perception can become a reality.
“Even if the technology is completely safe, public perception is shaped not just by facts but by fears and assumptions — especially in the AI era where users often feel disempowered,” he said.
Default settings that enable sharing make sense for business reasons but are bad for consumer privacy, according to Jochem Hummel, assistant professor of information systems and management at Warwick Business School at the University of Warwick in England.
Companies are able to enhance their products and maintain competitiveness with more data sharing as the default, Hummel said. However, from a user standpoint, prioritizing privacy by adopting an opt-in model for data sharing would be “a more ethical approach,” he said. And as long as the additional features offered through data collection are not indispensable, users can choose which aligns more closely with their interests.
There are real benefits to the current tradeoff between AI-enhanced tools and privacy, Hummel said, based on what he is seeing in the work turned in by students. Students who have grown up with web cameras, lives broadcast in real-time on social media, and all-encompassing technology, are often less concerned about privacy, Hummel said, and are embracing these tools enthusiastically. “My students, for example, are creating better presentations than ever,” he said.
Managing the risks
In areas such as copyright law, fears about massive copying by LLMs have been overblown, according to Kevin Smith, director of libraries at Colby College, but AI’s evolution does intersect with core privacy concerns.
“A lot of the privacy concerns currently being raised about AI have actually been around for years; the rapid deployment of large language model trained AI has just focused attention on some of those issues,” Smith said. “Personal information is all about relationships, so the risk that AI models could uncover data that was more secure in a more ‘static’ system is the real change we need to find ways to manage,” he added.
In most programs, turning off AI features is an option buried in the settings. For instance, with connected experiences, open a document and then click “file” and then go to “account” and then find privacy settings. Once there, go to “manage settings” and scroll down to connected experiences. Click the box to turn it off. Once doing so, Microsoft warns: “If you turn this off, some experiences may not be available to you.” Microsoft says leaving the setting on will allow for more communication, collaboration, and AI served-up suggestions.
In Gmail, one needs to open it, tap the menu, then go to settings, then click the account you want to change and then scroll to the “general” section and uncheck the boxes next to the various “Smart features” and personalization options.
As cybersecurity vendor Malwarebytes put it in a blog post about the Microsoft feature: “turning that option off might result in some lost functionality if you’re working on the same document with other people in your organization. … If you want to turn these settings off for reasons of privacy and you don’t use them much anyway, by all means, do so. The settings can all be found under Privacy Settings for a reason. But nowhere could I find any indication that these connected experiences were used to train AI models.”
While these instructions are easy enough to follow, and learning more about what you have agreed to is probably a good option, some experts say the onus should not be on the consumer to deactivate these settings. “When companies implement features like these, they often present them as opt-ins for enhanced functionality, but users may not fully understand the scope of what they’re agreeing to,” said Wes Chaar, a data privacy expert.
“The crux of the issue lies in the vague disclosures and lack of clear communication about what ‘connected’ entails and how deeply their personal content is analyzed or stored,” Chaar said. “For those outside of technology, it might be likened to inviting a helpful assistant into your home, only to learn later they’ve taken notes on your private conversations for a training manual.”
The decision to manage, limit, or even revoke access to data underscores the imbalance in the current digital ecosystem. “Without robust systems prioritizing user consent and offering control, individuals are left vulnerable to having their data repurposed in ways they neither anticipate nor benefit from,” Chaar said.
Microsoft Chairman and CEO Satya Nadella speaks during the Microsoft May 20 Briefing event at Microsoft in Redmond, Washington, on May 20, 2024. Nadella unveiled a new category of PC on Monday that features generative artificial intelligence tools built directly into Windows, the company’s world leading operating system.
Jason Redmond | AFP | Getty Images
Microsoft on Wednesday announced a tier of its Copilot assistant for corporate users with a consumption-based pricing model. The new Microsoft 365 Copilot Chat option represents an alternative to the Microsoft 365 Copilot, which organizations have been able to pay for based on the number of employees with access to it.
The introduction shows Microsoft’s determination to popularize generative artificial intelligence software in the workplace. Several companies have adopted the Microsoft 365 Copilot since it became available for $30 per person per month in November 2023, but one group of analysts recently characterized the product push as “slow/underwhelming.”
Copilot Chat can be an on-ramp to Microsoft 365 Copilot, with a lower barrier to entry, Jared Spataro, Microsoft’s chief marketing officer for AI at work, said in a CNBC interview this week. Both offerings rely on artificial intelligence models from Microsoft-backed OpenAI.
Copilot Chat can fetch information from the web and summarize text in uploaded documents, and people using it can create agents that perform tasks in the background. It can enrich answers with information from customers’ files and third-party sources.
Unlike Microsoft 365 Copilot, Copilot Chat can’t be found in Office applications such as Word and Excel. People can reach Copilot Chat starting today in the Microsoft 365 Copilot app for Windows, Android and iOS. The app is formerly known as Microsoft 365 (Office). It’s also available from the web at m365copilot.com, a spokesperson said.
Some management teams have resisted paying Microsoft to give the 365 Copilot to thousands of employees because they weren’t sure how helpful it would be at the $30 monthly price. Costs will vary for the Copilot Chat depending on what employees do with it, but at least organizations won’t end up paying for nonuse.
“As one customer said to me, this model lets the business value prove itself,” Spataro said.
Microsoft tallies up charges for Copilot Chat based on the tally of “messages” that a client uses. Each “message” costs a penny, according to a blog post. Responses that draw on the client’s proprietary files cost 30 “messages” each. Every action that an agent takes on behalf of employees costs 25 “messages.”
“We’re talking a cent, 2 cents, 30 cents, and that is a very easy way for people to get started,” Spataro said.
Salesforce charges $2 per conversation for its Agentforce AI chat service, where employees can set up automated sales and customer service processes.
The number of people using Microsoft 365 Copilot every day more than doubled quarter over quarter, CEO Satya Nadella said in October, although he did not disclose how many were using it. But sign-ups have been mounting. UBS said in October that it had 50,000 Microsoft 365 Copilot licenses, and in November, Accenture committed to having 200,000 users of the tool.