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A sub-postmaster victim of faulty IT software Horizon was described as a “bluffer” when he alerted senior Post Office officials about bugs in the system.

One of the Post Office’s heads of legal Rodric Williams dismissed the complainant and told the Post Office Horizon Inquiry on Thursday there was “bunker mentality” among staff in relation to the media’s coverage of the IT system.

The inquiry has been hearing evidence to examine who in government and the Post Office knew what and when about the accounting computer programme that falsely generated financial losses at Post Office branches across the UK and led to the conviction of hundreds of sub-postmasters who ran branches for theft and false accounting.

As a result of Horizon’s errors, many other sub-postmasters lost homes, moved out of their communities, and became unwell having wracked up significant debts and had their reputations ruined.

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But in 2015 – while prosecutions were taking place with Horizon data and four years before the Post Office would apologise for the miscarriage of justice – the warnings of former sub-postmaster Tim McCormack were dismissed.

“Generally, my view is that this guy is a bluffer, who keeps expecting us to march to his tune,” Mr Williams – who is now tasked with dealing with Horizon complaints – said in an email to colleagues.

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“I don’t think we should do that, but instead respond with a straight bat.”

The lawyer had been asked by former chief executive Paula Vennells to look into, what Mr McCormack said, was “clear and unquestionable evidence of an intermittent bug in Horizon that can and does cause thousands of pounds in losses to sub-postmasters”.

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‘Bunker mentality’

Mr Williams agreed that there was an element of siege mentality at the Post Office against media questioning.

“I don’t know if I can speak for senior management but I do think certainly where I was sitting it did feel a bit bunker mentality, yes,” he told the inquiry.

When asked by barrister for the inquiry, Jason Beer: “It’s that siege mentality again, Mr Williams, isn’t it? Challenges to the Post Office are hostile and must be fended off rather than considered on their merits.”

Mr Williams responded, “I think that’s maybe overstating but there’s probably something in that, I think, that’s fair”.

‘Take it or leave it’

In response to a 2014 media request about Horizon satisfaction levels among sub-postmasters, Mr Williams effectively said they could use the system or leave.

“We don’t need to do research on Horizon – it’s the system we provide to our agents and require them to use. If agents don’t like it, they can choose not to provide services for us,” he said at the time.

“The vast majority of our agents and other users work with it just fine, and we’re not required to bespoke our point of sale accounting system to the whims of each individual agent.”

He was asked if it was his view, in 2014, that sub-postmasters could either use Horizon or leave he replied “yes”.

Mr Williams began at the organisation in 2012 as a litigation lawyer and still works there as the head of the remediation unit set up to address sub-postmaster complaints about Horizon.

His evidence continues on Friday.

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Ms Vennells has said: “I continue to support and focus on co-operating with the inquiry and expect to be giving evidence in the coming months.

“I am truly sorry for the devastation caused to the sub-postmasters and their families, whose lives were torn apart by being wrongly accused and wrongly prosecuted as a result of the Horizon system.

“I now intend to continue to focus on assisting the inquiry and will not make any further public comment until it has concluded.”

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Good weather and Women’s Euros helps UK net surprise boost to retail sales

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Good weather and Women's Euros helps UK net surprise boost to retail sales

Retail sales rose a surprising amount in July, as good weather and the Women’s Euros led people to part with their cash, official figures show.

The amount of spending rose 0.6% in July, according to figures from the Office for National Statistics (ONS), far above the 0.2% rise anticipated by economists polled by Reuters.

In particular, clothing and footwear stores, as well as online shopping, experienced strong growth.

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When looked at on a three-month basis, the numbers are weaker, with a 0.6% fall in sales up to July due in part to downward revisions in June.

Spending has declined since March, when supermarkets, sports shops, and household goods saw strong sales at the beginning of the year as warm and sunny weather pushed summer purchases earlier. Though compared to a year ago, sales are up 1.1%.

Fans gather during a Homecoming Victory Parade in London after England's win in the final of the Women's Euros. Pic: PA
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Fans gather during a Homecoming Victory Parade in London after England’s win in the final of the Women’s Euros. Pic: PA

Retail sales figures are significant as they measure household consumption, the largest expenditure in the UK economy.

Growing retail sales can mean economic growth, which the government has repeatedly said is its top priority.

A problem with the figures

These figures were originally due to be published in August but were delayed by two weeks so the ONS could carry out “quality assurance” checks.

Following the checks, the statistics body found a “problem”, which meant it had to correct seasonally adjusted figures.

It hasn’t been the only question mark over the reliability of ONS figures.

In March, UK trade figures were delayed due to errors from 2023, and the office continues to advise caution in interpreting changes in the monthly unemployment rate due to concerns over data reliability.

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UK growth slowed amid rising costs in June.

As a result of the latest error, previously monthly figures overstated the monthly volatility in the first five months of 2025, the ONS’s director general of economic statistics, James Benford, said.

Mr Benford apologised for the release delay and for the errors.

What could it mean?

It could mean retrospective changes to the UK economic growth rate, according to Rob Wood, the chief UK economist at Pantheon Macroeconomics.

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April’s economic growth rate will be revised down, and May’s will be moved up as a result, Mr Wood said.

There will be no impact on the Bank of England’s interest rate decision, he added.

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More than a quarter of cars sold in August were electric vehicles – SMMT figures

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More than a quarter of cars sold in August were electric vehicles - SMMT figures

A greater proportion of electric cars were sold last month than at any point this year, industry data shows.

More than a quarter (26.5%) of cars sold in August were electric vehicles (EVs), according to figures from motor lobby group the Society for Motor Manufacturers and Traders (SMMT).

It’s the largest amount of sales since December 2024 and comes as the government introduced financial incentives to help drivers make the move to zero tailpipe emission cars.

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The full suite of grants were not available during the month, however, with a further 35 models eligible for £1,500 off early in September.

Throughout August more models became eligible for price reductions, meaning more consumers could be tempted to purchase an EV in September.

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New EV grants to drive sales came into effect in July

The increased percentage of EV sales came despite an overall 2% drop in buying, compared to a year earlier, in what is typically the quietest month for car purchases.

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What are the rules?

The numbers suggest the car industry could be on course to meet the government’s zero-emission vehicle (ZEV) mandate, the thinktank Energy & Climate Intelligence Unit (ECIU) has said.

It stipulates that new petrol and diesel cars may not be sold from 2030.

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Amid pressure from industry, the government altered the mandate in April to allow for hybrid vehicles, which are powered by both fuel and a battery, to be sold until 2035.

Sales of new petrol and diesel vans are also permitted until 2035.

Until then, 28% of cars sold must be electric this year, with the share rising to 33% in 2026, 38% in 2027 and 66% in 2029, the final year before the new combustion engine ban.

Manufacturers face fines for not meeting the targets.

Last year, the objective of making 22% of all car sales purely EVs was surpassed, with EVs comprising 24.3% of the total sold in 2024.

Why?

The increased portion of EV sales can be attributed to increased model choice and discounting, on top of the government reductions, the SMMT said.

Savings from running an electric car are also enticing motorists, the ECIU said. “Demand for used EVs is already surging because they can offer £1,600 a year in savings in owning and running costs.”

“This matters for regular families as the pipeline of second-hand EVs is dependent on new car sales, which hit the used market after around three to four years.

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Firms cut jobs at fastest pace since 2021, Bank of England data shows

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Firms cut jobs at fastest pace since 2021, Bank of England data shows

Businesses have cut jobs at the fastest pace in almost four years, according to a closely-watched Bank of England survey which also paints a worrying picture for employment and wage growth ahead.

Its Decision Maker Panel (DMP) data, taken from chief financial officers across 2,000 companies, showed employment levels over the three months to August were 0.5% lower than in the same period a year earlier.

It amounted to the worst decline since autumn 2021 as firms grappled with the implementation of budget measures in the spring that raised their national insurance contributions and minimum wage levels, along with business rates for many.

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The start of April also witnessed the escalation in Donald Trump’s global trade war which further damaged sentiment, especially among exporters to the United States.

The survey showed no improvement in hiring intentions in the tough economy, with companies expecting to reduce employment levels by 0.5% over the coming year.

That was the weakest outlook projection since October 2020.

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At the same time, the panel also showed that participants planned to raise their own prices by 3.8% over the next 12 months. That is in line with the current rate of inflation.

The news on wages was no better as the central forecast was for an average rise of 3.6% – down from the 4.6% seen over the past 12 months.

If borne out, it would mean private sector wages rising below the rate of inflation – erasing household and business spending power.

The Bank of England has been relying on data such as the DMP amid a lack of confidence in official employment figures produced by the Office for National Statistics due to low response rates.

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August: Tax rises playing ’50:50′ role in rising inflation

Bank governor Andrew Bailey told a committee of MPs on Wednesday that he was now less sure over the pace of interest rate cuts ahead owing to stubborn inflation in the economy.

The consumer prices index measure is expected to peak at 4% next month – double the Bank’s target rate – from the current level.

Higher interest rates only add to company costs and make them less likely to borrow for investment purposes.

At the same time, employers are fearful that the coming budget, set for late November, may contain no relief.

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Why aren’t we hearing about the budget ‘black hole’?

Sky News revealed on Thursday how the head of the banking sector’s main lobby group had written to the chancellor to warn that any additional levy on bank profits, as suggested by a think-tank last week, would only damage her search for growth.

Rachel Reeves is believed to be facing a black hole in the public finances amounting to £20bn-£40bn.

Tax rises are believed to be inevitable, given her commitment to fiscal rules concerning borrowing by the end of the parliament.

Heightened costs associated with servicing such debts following recent bond sell-offs across Western economies have made more borrowing even less palatable.

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Why did UK debt just get more expensive?

Ms Reeves is expected to raise some form of wealth tax, while other speculation has included a shake-up of council tax.

She has consistently committed not to target working people but the Bank of England data, and official ONS figures, would suggest that businesses have responded to 2024 budget measures by cutting jobs since April, with hospitality and retail among the worst hit.

Commenting on the data, Rob Wood, chief UK economist at Pantheon Macroeconomics, said: “The DMP survey shows stubborn wage and price pressures despite falling employment, continuing to suggest that structural economic changes and supply weakness are keeping inflation high.

“The MPC [monetary policy committee of the Bank of England] will have to be cautious, so we remain comfortable assuming no more rate cuts this year.”

“That said, the increasing signs of labour market weakness suggest dovish risks,” he concluded.

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