Senior figures at the Post Office began describing computer bugs as “exceptions” as they grappled with mounting complaints from sub-postmasters about its faulty Horizon IT system, it has emerged.
The then Post Office chief executive Paula Vennells made the suggestion to colleagues after she asked her husband for advice on a “non-emotive” way of referring to computer problems, the inquiry into the Post Office scandal heard.
It came amid concern within the company about bad publicity over the prosecution of sub-postmasters accused of stealing from branches.
Between 1999 and 2015, more than 700 Post Office managers were prosecuted after the faulty accounting software, provided by Fujitsu, made it seem like money was missing. At the time, the company insisted its systems were robust.
On Tuesday the inquiry heard evidence from the Post Office’s former lead in-house lawyer Susan Crichton, who was quizzed about a series of emails sent between senior figures.
This included a message from Ms Vennells, written in July 2013, which said: “My engineer/computer literate husband sent the following reply to the question: ‘What is a non-emotive word for computer bugs, glitches, defects that happen as a matter of course?’
“Answer: ‘Exception or anomaly. You can also say conditional exception/anomaly which only manifests itself under unforeseen circumstances xx'”
The Post Office’s director of communications at the time, Mark Davies, replied: “I like exception v much. Very helpful”.
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Post Office: New evidence revealed
Following the exchange, Post Office emails and documents began referring to computer problems as “exceptions” and “anomalies”, including in a briefing document written by Ms Crichton. The wording was also then used in a briefing note to MPs.
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Julian Blake, counsel to the inquiry, asked the retired lawyer: “The wording here that’s being used, is there an element of smoke and mirrors about the whole thing now?”
She replied: “It certainly reads that way”.
Mr Blake said the use of “exception” instead of “bug” was “absolutely Orwellian”.
The inquiry was also shown correspondence between senior figures about whether to launch a review into alleged cases of theft. An email from Ms Crichton showed she was against a full independent investigation into sub-postmasters who had already been convicted.
She wrote in June 2012: “I do not think that we want to be seen as re-opening cases but rather position this as a review of the existing evidence to enable an understanding of the outstanding concerns and the facts… For those who have not been prosecuted we can offer a full independent investigation”.
Ms Crichton agreed with Mr Blake that her stance had been a “mistake on her part”, and added: “I was too short-sighted maybe”.
She told the inquiry that she “tried to stop prosecutions reliant on Horizon evidence” but left her role as the company’s general counsel in late 2013 as former Post Office chair Alice Perkins had lost confidence in her.
Earlier, Ms Crichton began her evidence with an apology to those affected by the scandal.
“l am truly sorry for the suffering caused to you and your families. I wish that things had been resolved more quickly and again, I’m very sorry that they haven’t been,” she said.
The government has signalled that plans to bring a second runway at Gatwick into regular use will get the green light if environmental conditions are met.
Transport Secretary Heidi Alexander said she was “minded to approve” the airport’s plans but the deadline for a decision had now been pushed back until the end of October.
The main stumbling blocks facing Gatwick’s proposals are related to its provisions for noise prevention and public transport.
The Planning Inspectorate had made recommendations in those two areas after initially rejecting the scheme.
The airport welcomed the government’s statement but did not say whether it saw a need to adjust its plans to meet the conditions.
Gatwick has until April 24 to respond to the new proposals.
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The northern runway already exists at the airport parallel to the main one, but cannot be used at the same time as it is too close.
It is currently limited to being a taxiway and only used for take-offs and landings if the main one has to shut.
Gatwick wants to move it 12 metres further away to solve this problem.
Image: The northern runway is currently only used for emergencies or where the main one is closed. Pic: PA
It says being able to run both at the same time would allow around 100,000 more flights per year and create 14,000 jobs.
Gatwick says the £2.2bn project would not need government money, would be 100% privately funded, and could be complete by the end of the decade.
The airport is already the second busiest in the UK, and the busiest single runway airport in Europe.
Campaigners argue the additional traffic would be catastrophic for the environment and the local community in particular.
Today’s update comes after the chancellor said last month the government also supported a third runway at Heathrow as part of its wider effort to bolster UK economic growth.
However, the formal planning process is still to take place.
Gatwick’s additional runway would be unlikely to open until the end of the decade, assuming any legal challenges were swiftly overcome.
A government source told Sky News: “The transport secretary has set out a path to approving the expansion of Gatwick today following the Planning Inspectorate’s recommendation to refuse the original application.
“This is an important step forward and demonstrates that this government will stop at nothing to deliver economic growth and new infrastructure as part of our Plan for Change.
“Expansion will bring huge benefits for business and represents a victory for holidaymakers. We want to deliver this opportunity in line with our legal, environmental and climate obligations.
“We look forward to Gatwick’s response as they have indicated planes could take off from a new runway before the end of this Parliament.”
Stewart Wingate, Gatwick’s chief executive, said: “We welcome today’s announcement that the Secretary of State for Transport is minded to approve our Northern Runway plans and has outlined a clear pathway to full approval later in the year.
“It is vital that any planning conditions attached to the final approval enable us to make a decision to invest £2.2bn in this project and realise the full benefits of bringing the Northern Runway into routine use.
“We will of course engage fully in the extended process for a final decision.”
He added: “We stand ready to deliver this project which will create 14,000 jobs and generate £1bn a year in economic benefits. By increasing resilience and capacity we can support the UK’s position as a leader in global connectivity and deliver substantial trade and economic growth in the South East and more broadly.
“We have also outlined to government how we plan to grow responsibly to meet increasing passenger demand, while minimising noise and environmental impacts.”
A spokesperson for campaign group Communities Against Gatwick Noise Emissions (Cagne) responded: “We welcome the extension by the secretary of state until October as she has obviously recognised the many holes in the Gatwick airport submissions during the planning hearings.
“Cagne do not believe Gatwick has been totally up front with their submissions, and the planning hearings left so many questions unanswered.”
Greenpeace UK’s policy director, Doug Parr, said of the process ahead: “By approving Gatwick’s expansion the government will hang a millstone the size of a 747 around the country’s neck.
“Such a decision would be one that smacks of desperation, completely ignoring the solid evidence that increasing air travel won’t drive economic growth. The only thing it’s set to boost is air pollution, noise, and climate emissions.”
Ed Woodward, the former Manchester United chief, has been approached about joining the vehicle which owns stakes in clubs including Crystal Palace and Olympique Lyonnais.
Sky News has learnt that Mr Woodward, who left Old Trafford in 2022, a year after United’s involvement in the ill-fated European Super League project, is being lined up as an independent director of Eagle Football Holdings as it prepares to list in the US.
Sources said on Thursday that it was not certain that Mr Woodward’s appointment would go ahead, but confirmed that he had been approached about his first mainstream football directorship since ending his long stint at the former Premier League champions.
Mr Woodward spent 17 years at Old Trafford, having played a key role in the Glazer family’s debt-fuelled takeover of the club in 2005.
Eagle Football, which is controlled by the American businessman John Textor, is expected to file confidentially with US regulators for an initial public offering in the next fortnight.
The vehicle owns a 45% stake in Crystal Palace, which it has been trying to sell for months but may now retain as a result of the club’s improved performance in English football’s top flight.
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Last summer, Sky News revealed that Eagle Football had hired investment banks including Stifel and TD Cowen to advise on the IPO, with Bloomberg News adding this week that UBS is also working on the deal.
The Eagle Football board is understood to have added Mr Textor’s former FuboTV colleague Alex Bafer, the Trilith Studios president and chief executive Frank Patterson and finance executive Sam Lynn as directors in recent weeks.
Its lenders are currently represented on the board, although these directors are expected to step down in the event of the company becoming publicly traded.
If the IPO proceeds, Eagle Football is expected to try to raise several hundred million dollars at a valuation of more than $2bn.
The vehicle also owns the Brazilian champions Botafogo, RW Molenbeek in Belgium and FC Florida.
Last year, Mr Textor held talks about buying Everton FC, but was eventually outbid by the AS Roma owner, Dan Friedkin.
Had he been successful, Mr Textor would have had to complete the sale of his Palace stake under Premier League ownership rules.
Raine Group, which handled the sale of Chelsea in 2022 and a minority stake in Manchester United to Sir Jim Ratcliffe the following year, has been overseeing the potential disposal of Eagle Football’s Crystal Palace stake.
A number of parties have expressed serious interest, including a group advised by the football financier Keith Harris.
However, a transaction is not thought to be imminent.
In the past, Mr Textor has spoken about his belief that public ownership of football teams provides fans with greater transparency about the running of their clubs.
He has described this as the democratisation of ownership – an issue likely to be at the heart of a bill on football regulation when it is reintroduced to parliament by the new Labour government.
If Eagle Football’s filing with the US Securities and Exchange Commission proceeds in the coming weeks, its stock would be expected to commence trading several months later.
Mr Textor could not be reached for comment, while Mr Woodward did not respond to a request for comment on Thursday.
Nvidia has signalled no drop in demand for its flagship chips among big artificial intelligence (AI) spenders despite the low-cost challenge posed by Chinese rival DeepSeek.
The leading AI chipmaker said it expected Blackwell sales to continue to grow after its latest earnings beat market expectations.
Nvidia forecast revenue of around $43bn (£34bn) for its first quarter after achieving a figure of $39.3bn (£31bn) over its last three months – up 12% from the previous quarter and 78% from one year ago.
Just a month ago, its shares took a hammering when it emerged DeepSeek‘s primary chatbot, which uses lower-cost chips, had become the most popular free application on Apple’s App Store across the US.
Nvidia’s shares lost almost $600bn in market value in a day.
It also prompted investors to question whether the AI-led stock market rally of recent years was overblown.
There was anxiety ahead of Nvidia’s earnings report though shares only fell fractionally in after-hours dealing.
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Market analysts suggested demand from Microsoft, Amazon and other heavyweight tech companies racing to build AI infrastructure remained robust, given Nvidia’s revenue guidance even though the bulk of it is accounted for through data centres.
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Nvidia founder Jensen Huang said Nvidia has ramped up the massive-scale production of Blackwell and achieved “billions of dollars in sales in its first quarter”.
“Demand for Blackwell is amazing as reasoning AI adds another scaling law – increasing compute for training makes models smarter and increasing compute for long thinking makes the answer smarter.
“AI is advancing at light speed as agentic AI and physical AI set the stage for the next wave of AI to revolutionise the largest industries,” he said.
Derren Nathan, head of equity research at Hargreaves Lansdown, said of the report: “The longer-term investment case for the driver of the AI train is looking difficult to pick holes in, with Meta’s $200bn just one of the latest mega investments in data centres to be unveiled recently.
“By virtue of scale, growth may be slowing a little but upgrades to analysts full-year numbers can be expected off the back of today’s results. At a around 30x forward earnings, the valuation still doesn’t look overcooked.”