A woman has told Sky News she “screamed” when she discovered the ashes she had been given from a funeral director months earlier were the remains of a stranger and not her mother.
Anne Gibson, 66, believed the urn of ashes was that of Patricia Alison, but months later she discovered her mum’s remains were still at the crematorium.
Ms Gibson told Sky News: “I literally screamed.”
She told the crematorium worker on the phone: “I said ‘that can’t be right because I’ve got my mum’s ashes here.’
“But he said ‘no, I’m sorry, they’re not your mum’s ashes. Your mother’s ashes are still here.'”
The force has described the firm as a “former funeral company”.
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Its branch in Dumbarton, West Dunbartonshire, appears to have closed, but its Glasgow office was still registered as operating in March.
Image: A Milne Independent Funeral Directors in Glasgow
Ms Alison, who was born and brought up in Glasgow, died at the age of 100 in April 2023.
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She had taken out a funeral plan with A Milne in Dumbarton.
Ms Gibson said her mum’s ashes were not delivered to the family until September that year despite repeated requests.
They were eventually handed over the day before Ms Gibson moved to Manchester.
Ms Gibson said there was “always excuses” as to why it took so long.
It wasn’t until Ms Alison’s ashes were to be scattered on a family plot alongside her two late sons, daughter and husband in February this year that Ms Gibson noticed there was no name on them.
She said: “This sounds really strange but it’s perfectly true – I distinctly heard my mother shout at me that I was not to put those ashes on her boys’ grave because it wasn’t her.”
Image: Ms Alison ashes were scattered on a family plot. Pic: Family handout
Ms Gibson contacted West Dunbartonshire Council and was put in touch with Clydebank Crematorium.
It was then a “lovely man on the phone” said there was “no easy way” to tell her that he didn’t know whose ashes she had or where that person had been cremated.
Ms Gibson said: “But he did know it wasn’t my mum’s ashes I had – because my mum’s ashes were still there.”
The ashes were collected immediately and scattered on the family plot in Glasgow.
Ms Gibson said: “I wanted my mum where she would be safe, where no one else can ever hurt or harm her. She’s finally where she should be.”
The other ashes were handed into the care of Police Scotland.
The force said its enquiries into the firm are at an “early stage”.
A spokesperson said: “An investigation is ongoing into the conduct of a former funeral company that had branches in Glasgow and Dumbarton with regard to the storage/return of cremated remains and allegations of financial misconduct.”
The National Association of Funeral Directors (NAFD) has confirmed the business is subject to a disciplinary process and a hearing is due to be held this month after the trade body received a “number of complaints”.
As a trade association, the NAFD has no statutory powers and regulates purely by consent, therefore expulsion from membership is the most severe penalty at its disposal.
A Milne Independent Funeral Directors was contacted for comment.
The combination of full prisons and tight public finances has forced the government to urgently rethink its approach.
Top of the agenda for an overhaul are short sentences, which look set to give way to more community rehabilitation.
The cost argument is clear – prison is expensive. It’s around £60,000 per person per year compared to community sentences at roughly £4,500 a year.
But it’s not just saving money that is driving the change.
Research shows short custodial terms, especially for first-time offenders, can do more harm than good, compounding criminal behaviour rather than acting as a deterrent.
Image: Charlie describes herself as a former ‘junkie shoplifter’
This is certainly the case for Charlie, who describes herself as a former “junkie, shoplifter from Leeds” and spoke to Sky News at Preston probation centre.
She was first sent down as a teenager and has been in and out of prison ever since. She says her experience behind bars exacerbated her drug use.
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Image: Charlie in February 2023
“In prison, I would never get clean. It’s easy, to be honest, I used to take them in myself,” she says. “I was just in a cycle of getting released, homeless, and going straight back into trap houses, drug houses, and that cycle needs to be broken.”
Eventually, she turned her life around after a court offered her drug treatment at a rehab facility.
She says that after decades of addiction and criminality, one judge’s decision was the turning point.
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“That was the moment that changed my life and I just want more judges to give more people that chance.”
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0:22
How to watch Sophy Ridge’s special programme live from Preston Prison
Also at Preston probation centre, but on the other side of the process, is probation officer Bex, who is also sceptical about short sentences.
“They disrupt people’s lives,” she says. “So, people might lose housing because they’ve gone to prison… they come out homeless and may return to drug use and reoffending.”
Image: Bex works with offenders to turn their lives around
Bex has seen first-hand the value of alternative routes out of crime.
“A lot of the people we work with have had really disjointed lives. It takes a long time for them to trust someone, and there’s some really brilliant work that goes on every single day here that changes lives.”
It’s people like Bex and Charlie, and places like Preston probation centre, that are at the heart of the government’s change in direction.
“As far as I’m concerned, there’s only three ways to spend the taxpayers’ hard-earned when it comes to prisons. More walls, more bars and more guards.”
Prison reform is one of the hardest sells in government.
Hospitals, schools, defence – these are all things you would put on an election leaflet.
Even the less glamorous end of the spectrum – potholes and bin collections – are vote winners.
But prisons? Let’s face it, the governor’s quote from the Shawshank Redemption reflects public polling pretty accurately.
It’s a phrase that is frequently used so carelessly that it’s been diluted into cliche. But in this instance, it is absolutely correct.
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Without some kind of intervention, the prison system is at breaking point.
It will break.
Inside Preston Prison
Ahead of the government’s Sentencing Review, expected to recommend more non-custodial sentences, I’ve been talking to staff and inmates at Preston Prison, a Category B men’s prison originally built in 1790.
Overcrowding is at 156% here, according to the Howard League.
Image: Sophy Ridge talking outside Preston Prison
One prisoner I interviewed, in for burglary, was, until a few hours before, sharing his cell with his son.
It was his son’s first time in jail – but not his. He had been out of prison since he was a teenager. More than 30 years – in and out of prison.
His family didn’t like it, he said, and now he has, in his own words, dragged his son into it.
Sophie is a prison officer and one of those people who would be utterly brilliant doing absolutely anything, and is exactly the kind of person we should all want working in prisons.
She said the worst thing about the job is seeing young men, at 18, 19, in jail for the first time. Shellshocked. Mental health all over the place. Scared.
And then seeing them again a couple of years later.
And then again.
The same faces. The officers get to know them after a while, which in a way is nice but also terrible.
Image: Sophy Ridge talking to one of the officers who works within Preston Prison
The £18bn spectre of reoffending
We know the stats about reoffending, but it floored me how the system is failing. It’s the same people. Again and again.
The Sentencing Review, which we’re just days away from, will almost certainly recommend fewer people go to prison, introducing more non-custodial or community sentencing and scrapping short sentences that don’t rehabilitate but instead just start people off on the reoffending merry-go-round, like some kind of sick ride.
But they’ll do it on the grounds of cost (reoffending costs £18bn a year, a prison place costs £60,000 a year, community sentences around £4,500 per person).
They’ll do it because prisons are full (one of Keir Starmer’s first acts was being forced to let prisoners out early because there was no space).
If the government wants to be brave, however, it should do it on the grounds of reform, because prison is not working and because there must be a better way.
Image: Inside Preston Prison, Sky News saw first-hand a system truly at breaking point
A cold, hard look
I’ve visited prisons before, as part of my job, but this was different.
Before it felt like a PR exercise, I was taken to one room in a pristine modern prison where prisoners were learning rehabilitation skills.
This time, I felt like I really got under the skin of Preston Prison.
It’s important to say that this is a good prison, run by a thoughtful governor with staff that truly care.
But it’s still bloody hard.
“You have to be able to switch off,” one officer told me, “Because the things you see….”
Staff are stretched and many are inexperienced because of high turnover.
After a while, I understood something that had been nagging me. Why have I been given this access? Why are people being so open with me? This isn’t what usually happens with prisons and journalists.
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1:10
Probation centres answer to UK crime?
That’s when I understood.
They want people to know. They want people to know that yes, they do an incredible job and prisons aren’t perfect, but they’re not as bad as you think.
But that’s despite the government, not because of it.
Sometimes the worst thing you can do on limited resources is to work so hard you push yourself to the brink, so the system itself doesn’t break, because then people think ‘well maybe we can continue like this after all… maybe it’s okay’.
But things aren’t okay. When people say the system is at breaking point – this time it isn’t a cliche.
Sky News weather presenter Jo Wheeler said: “Some areas may miss the showers, but where they occur, there’s likely to be hail, thunder, lightning, gusty winds and a temporary temperature drop.”
Almost 50mm of rain could fall in some places in just a couple of hours, she added.
While a dry spring means rain is needed in many areas, “the heavy nature of these showers [means] there is the potential for minor localised issues and flooding,” Met Office meteorologist Jonathan Vautrey said.
The Met Office said the rain could lead to difficult driving conditions and some road closures.
There is also a chance of power cuts and flooding, it added. People who live in areas at risk of flash flooding should consider preparing a flood plan and emergency kit, the Met Office warned.
The high pressure will rebuild from Tuesday, and dry conditions and sunshine will return across the country, Mr Vautrey added.