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IT systems failures at the UK border have caused major delays to fresh food shipments from the EU, with importers complaining of chaos at the busiest border post as lorries were delayed by more than 24 hours.

Sky News understands a key software system crashed at the weekend, leaving shipments of meat, cheese, fresh food and flowers being held for long periods as paperwork was processed by hand.

The system failure comes just two weeks after the introduction of new processes the government promised would be “world-leading”.

Physical checks on food and plant imports from the EU were introduced at the end of April as part of a long-delayed post-Brexit border regime.

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Imports coming through the UK’s busiest port at Dover are now routed through a new border facility 22 miles inland at Sevington in Kent, where paperwork is supposed to be cleared and any physical checks carried out.

Lorries arriving this weekend however faced long delays and chaotic scenes as a result of the the failure of the Automatic Licence Verification System (ALVS).

The ALVS system is supposed to automatically clear goods through customs and, according to the Department for the Environment, Food and Rural Affairs (DEFRA), deliver “a substantial time and efficiency saving for trade”.

Instead, border staff and importers faced problems almost immediately, with the most acute issues last weekend particularly affecting imports from Italy.

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Brexit border checks to ‘add billions’

Patricia Michelson, founder of La Fromagerie, which imports cheese and other produce from Europe, told Sky News her consignments of fresh fruit and vegetables, cheese and cured meats were delayed by more than 48 hours.

Scheduled to be delivered at 6am on Monday they did not arrive until Tuesday morning after the lorry was delayed at Sevington, leaving some of the produce spoiled or unfit for sale because it may not have been kept chilled.

“It is unforgivable, we have spent days and weeks on making sure that we were ready for the new systems, that we get the paperwork right, we have checked and rechecked to make sure it ran smoothly.

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New Brexit rules impacting flowers

“Then we find the systems crash, apparently because of a power outage, and our goods are being turned back and then held for hours.

“They built a major new system, doubtless spending millions, and at the second time of asking it doesn’t work. All we got from DEFRA by way of explanation was saying everything is in hand, when we know it is total chaos.”

Ms Michelson said the system failures had added to the challenge of post-Brexit border controls for small independent businesses.

“The big suppliers and importers have the scale to pay people to run their imports, but for smaller operators like me it just adds cost and disruption.”

Nigel Jenney, chief executive of the Fresh Produce Association, said his members had encountered “total chaos” at the border since the weekend, with ongoing issues that will hit traders hard.

On Tuesday a DEFRA spokesperson confirmed that, three days after the crash, systems were still not restored.

A power outage over the weekend affected one of the systems required to process imports. For the majority of vehicles at the border there were no significant delays, but we immediately activated contingency arrangements for affected vehicles, working alongside HMRC and Border Force.

“We are working at pace to resolve the issue and expect that systems will be returning to normal functioning soon. Since the introduction of checks, our teams have been working closely with traders to ensure checks are completed efficiently and swiftly.”

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Chancellor’s Mansion House speech vows to rip up red tape – saying post-financial crash rules went ‘too far’

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Chancellor's Mansion House speech vows to rip up red tape - saying post-financial crash rules went 'too far'

Chancellor Rachel Reeves has criticised post-financial crash regulation, saying it has “gone too far” – setting a course for cutting red tape in her first speech to Britain’s most important gathering of financiers and business leaders.

Increased rules on lenders that followed the 2008 crisis have had “unintended consequences”, Ms Reeves will say in her Mansion House address to industry and the City of London’s lord mayor.

“The UK has been regulating for risk, but not regulating for growth,” she will say.

It cannot be taken for granted that the UK will remain a global financial centre, she is expected to add.

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It’s anticipated Ms Reeves will on Thursday announce “growth-focused remits” for financial regulators and next year publish the first strategy for financial services growth and competitiveness.

Rachel Reeves
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Rachel Reeves


Bank governor to point out ‘consequences’ of Brexit

Also at the Mansion House dinner the governor of the Bank of England Andrew Bailey will say the UK economy is bigger than we think because we’re not measuring it properly.

A new measure to be used by the Office for National Statistics (ONS) – which will include the value of data – will probably be “worth a per cent or two on GDP”. GDP is a key way of tracking economic growth and counts the value of everything produced.

Brexit has reduced the level of goods coming into the UK, Mr Bailey will also say, and the government must be alert to and welcome opportunities to rebuild relations.

Mr Bailey will caveat he takes no position on “Brexit per se” but does have to point out its consequences.

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Bailey: Inflation expected to rise

In what appears to be a reference to the debate around UK immigration policy, Mr Bailey will also say the UK’s ageing population means there are fewer workers, which should be included in the discussion.

The greying labour force “makes the productivity and investment issue all the more important”.

“I will also say this: when we think about broad policy on labour supply, the economic arguments must feature in the debate,” he’s due to add.

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The exact numbers of people at work are unknown in part due to fewer people answering the phone when the ONS call.

Mr Bailey described this as “a substantial problem”.

He will say: “I do struggle to explain when my fellow [central bank] governors ask me why the British are particularly bad at this. The Bank, alongside other users, including the Treasury, continue to engage with the ONS on efforts to tackle these problems and improve the quality of UK labour market data.”

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Reeves has welcome support from Bank’s governor as she goes for growth and seeks to woo City

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Reeves has welcome support from Bank's governor as she goes for growth and seeks to woo City

When Gordon Brown delivered his first Mansion House speech as chancellor he caused a stir by doing so in a lounge suit, rather than the white tie and tails demanded by convention.

Some 27 years later Rachel Reeves is the first chancellor who would have not drawn a second glance had they addressed the City establishment in a dress.

As the first woman in the 800-year history of her office, Ms Reeves’s tenure will be littered with reminders of her significance, but few will be as symbolic as a dinner that is a fixture of the financial calendar.

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Her host at Mansion House, asset manager Alastair King, is the 694th man out of 696 Lord Mayors of London. The other guest speaker, Bank of England governor Andrew Bailey, leads an institution that is yet to be entrusted to a woman.

Ms Reeves’s speech indicates she wants to lean away from convention in policy as well as in person.

By committing to tilting financial regulation in favour of growth rather than risk aversion, she is going against the grain of the post-financial crash environment.

“This sector is the crown jewel in our economy,” she will tell her audience – many of whom will have been central players in the 2007-08 collapse.

Sending a message that they will be less tightly bound in future is not natural territory for a Labour chancellor.

Her motivation may be more practical than political. A tax-and-spend budget that hit business harder than forewarned has put her economic program on notice and she badly needs the growth elements to deliver.

Britain's Chancellor of the Exchequer Rachel Reeves poses with the red budget box outside her office on Downing Street in London, Britain October 30, 2024. REUTERS/Maja Smiejkowska
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Rachel Reeves on budget day. Pic: PA

Her plans to consolidate local authority pension schemes so they might match the investing power of their Canadian and Australian counterparts is part of the same theme.

Infrastructure investment is central to Reeves’s plan and these steps, universally welcomed, could unlock the private sector funding required to make it happen.

Bank governor frank on Brexit and growth

If the jury is out in a business financial community absorbing £25bn in tax rises, she has welcome support from Mr Bailey.

He is expected to deliver some home truths about the economic inheritance in plainer language than central bankers sometimes manage.

Britain’s growth potential, he says, “is not a good story”. He describes the labour market as “running against us” in the face of an ageing population.

With investment levels “particularly weak by G7 standards”, he will thank the chancellor for the pension reforms intended to unlock capital investment.

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Governor warns inflation expected to rise

He is frank about Brexit too, more so than the chancellor has dared.

While studiously offering no view on the central issue, Mr Bailey says leaving the EU had slowed the UK’s potential for growth, and that the government should “welcome opportunities to rebuild relations”.

There is a more coded warning too about the risks of protectionism, which is perhaps more likely with Donald Trump in the White House.

“Amid threats to economic security, let’s please remember the importance of openness,” the Bank governor will say.

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All that is welcome for Ms Reeves.

Already a groundbreaking chancellor, she is aiming for a political and economic legacy that extends beyond her gender and the dress code.

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United Utilities increases profit by more than £100m as it seeks more bill rises

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United Utilities increases profit by more than £100m as it seeks more bill rises

Water company United Utilities has reported hundreds of millions in profit as it seeks to further increase customer bills.

The utility serving seven million customers in the northwest of England recorded £335.7m in underlying operating profits for the first half of this year, up nearly 23% from £271.1m a year ago.

It comes as the firm has requested bills rise 32% to make them among the most expensive in England and Wales.

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The proposed average annual bill would increase to £584 by 2030 from the £443 typical yearly charge in the 2023/2024 financial year. Since April 2023 bills have been upped 6.4% and then 7.9%.

Bills hikes were behind the rise in revenue to more than £1.08bn from £975.4m in 2023.

Other ways of assessing profit were lower than the underlying operating sum. Profit before tax reached £140.6m while after tax profit topped £103.1m for the six months to the end of September 2024, both lower than a year earlier.

Boss’s pay

Bonus and benefits payments worth £1.416m were paid to two executives on top of £1.128m in base pay, according to analysis of company filings done by the Liberal Democrats.

It’s down compared with 2022/2023 when three executives were given £1.6m in base pay and £2.456m in bonuses and benefits.

Read more:
Water giant United Utilities strikes £1.8bn pension deal

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The environment

In a year of record sewage outflows into waterways the company was one of just three firms that met the Environment Agency’s top four-star performance ranking.

United Utilities in July came under investigation by water regulator Ofwat for not meeting its obligation to minimise pollution.

In response the company said at the time: “We understand and share people’s concerns about the health of the environment and the operation of wastewater systems, including combined sewer overflows.”

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