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A South West Water boss has refused to give a timeline on when a notice to boil tap water will be lifted after a parasite was found in a key reservoir.

Speaking to Sky News, Laura Flowerdue, the company’s chief customer officer, confirmed the suggestion it was likely a broken air valve contaminated by animal faeces that had caused the incident which left dozens ill and thousands unable to drink tap water.

However, she refused to give a timeframe on how long the incident would run on for – leaving thousands of residents facing an uncertain future.

She said: “We’re still working through the operational processes to ensure we can absolutely link the root causes.

“We then need to take steps to repair any damage and then make sure we flush any issues through the network… before we lift the notice.”

When pressed on how long it would take, she said: “We are working hard to be able to give more decisive information about that timeline.

“At this stage we absolutely want to ensure we’re giving the right information to customers.”

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Collection points for bottled water have been set up by South West Water

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It comes after residents in parts of south Devon were told to boil their drinking water on Wednesday after the water firm found “small traces” of the parasite cryptosporidium – which causes cryptosporidiosis – in the Hillhead reservoir.

At first, it said the water was safe to drink, but then backtracked and had to issue a boil notice to 16,000 households and businesses in Brixham, Boohay, Kingswear, Roseland and North West Paignton.

The UK Health Security Agency said 22 people are confirmed to have contracted the disease, with as many as 70 other cases under investigation.

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What’s the waterborne disease in Devon?

Ms Flowerdue said: “We have identified that there is a damaged air valve on the network near the Hillhead Reservoir – but we absolutely want to make sure that’s the only source [of the contamination].

“We understand this a valve on one of the pipes heading towards the reservoir in a farmer’s field, there are cattle in the field and it’s a possibility that’s the source of the contamination.”

South West Water previously apologised for the disease outbreak in Devon after the parasite was found in the key reservoir.

The water company belatedly increased the compensation offered to affected customers from £15 to £100 to “say sorry for the stress and worry the situation has caused”.

Read more:
What we know about parasite found in Devon drinking water
Warning to boil drinking water in Devon area

Water firm apologises after parasite detected in reservoir

South West Water workers at the reservoir site of Alston and Hillhead in Brixham, Devon, looking for cryptosporidium.
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South West Water was unable to say when the issue would be resolved

Amid the chaos, one primary school closed its doors due to not having safe running drinking water.

The local council confirmed Eden Park Primary School shut its doors Thursday – but said it was thought to be the only school to have done so.

Reporting from Brixham, Sky News also found one woman had to rush her son, 13, to the hospital.

Meanwhile, GPs in the area have seen an increased number of calls.

Elsewhere, at collection points for bottled water run by South West Water, families are only allowed a maximum of six litres – but demand is high, with the queue for one site stretching over half a mile.

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Totnes MP Anthony Mangnall has been outspoken about the incident affecting his constituents.

He pushed the water company for greater “clarification” and communication over what was going on and warned the boil water notice could last “at least a further six or seven days”.

Speaking to Sky News, one local said: “What do I make of this? I can’t really say it on the news can I?”

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Man charged with attempted murder after group hit by car in London’s West End on Christmas Day

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Man charged with attempted murder after group hit by car in London's West End on Christmas Day

A man has been charged with four counts of attempted murder after a car collided with a group of people in London’s West End on Christmas Day.

Anthony Gilheaney, 30, will appear before Westminster Magistrates’ Court on Friday and has also been charged with causing serious injury by driving whilst disqualified, driving a motor vehicle dangerously and possession of a bladed article in a public place, the Metropolitan Police said.

Forensic investigators collect evidence at the scene on Shaftesbury Avenue.
Pic: PA
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Forensic investigators collect evidence at the scene on Christmas Day. Pic: PA


The scene on Shaftesbury Avenue in central London after four people were injured, one seriously, by a car which was driven onto a pavement in central London in the early hours of Christmas Day. A 31-year-old man has been arrested on suspicion of attempted murder. Picture date: Wednesday December 25, 2024.
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Items of clothing and blood are seen on the pavement. Pic: PA

Four people were taken to hospital after the incident, with one in a life-threatening condition.

Metropolitan Police officers were called to reports of a crash and a car driving on the wrong side of the road at 12.45am.

The incident occurred outside the Sondheim Theatre, which is the London home of the musical Les Miserables.

Shaftesbury Avenue is at the heart of London‘s West End and the city’s theatre district.

Deputy Assistant Commissioner Stuart Cundy said the suspect was arrested within minutes of the incident “in the early hours of Christmas Day”.

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“Since then, investigators have worked tirelessly to build the case and have today charged Anthony Gilheaney with four counts of attempted murder.

“Our thoughts now are with the victims, one of which remains in critical condition in hospital.”

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Get ready for ‘wet and windy’ New Year’s Eve – as snow could hit parts of UK

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Get ready for 'wet and windy' New Year's Eve - as snow could hit parts of UK

Revellers are set for a “wet and rather windy” New Year’s Eve, with the potential for a snowy Hogmanay in Scotland.

There could be some “possibly disruptive weather” on 31 December, Met Office meteorologist Simon Partridge said, with Scotland likely to see the worst of it.

“It looks like there could be some wet and rather windy weather, particularly across Scotland,” he said.

There is potential for snow on both high and low ground in Scotland.

Looking into the first few days of the new year, the mild and largely settled conditions the UK has felt over the last few days are expected to see an “erratic change”, the Met Office says.

Rain and wind already felt in Scotland could become more severe and push southwards, bringing a chance of snow to other parts of the UK as we begin 2025.

Read more from Sky News:
2024: A year in pictures
Sky News spent a critical year on a farm

Before ringing in the new year, the last few days of 2024 are set to be dull and drizzly with outbreaks of patchy rain in parts of Scotland on Friday.

Mild temperatures and conditions similar to those on Boxing Day are forecast, with thick cloud and “patchy drizzle” in areas including western Wales and south-west England, the weather service said.

Mr Partridge said: “Basically, northeast seems to be the place to be for the next couple of days if you want to see some brighter and maybe even some blue sky at times, whereas elsewhere is mainly grey.”

Over the weekend it will become “a little bit windier and a little bit wetter” across Scotland, with showers in northern Scotland as a result of low pressure, he said.

Further south it will be “pretty cloudy” with some breaks in the cloud on Sunday because of slightly stronger winds, Mr Partridge added.

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Special educational needs children ‘segregated and left to struggle in wrong schools to save money’

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Special educational needs children 'segregated and left to struggle in wrong schools to save money'

Children with special educational needs are being “segregated” and left to struggle in the wrong schools because councils are trying to “save on costs”, parents have told Sky News. 

Maire Leigh Wilson, whose four-year-old son has Down’s syndrome, says she “shudders to think” where he would be now had she not been in a “constant battle” with her council.

“I think he would probably just be at the back of a classroom, running around with no support and no ability to sign or communicate,” she said.

Mrs Leigh Wilson wanted her son Aidan to go to a mainstream school with additional specialist support, but her council, who decide what is known as a child’s Education Health and Care Plan (EHCP), wanted him to attend a special school.

The number of EHCPs being appealed by parents has risen “massively”, according to education barrister Alice De Coverley.

She said councils are struggling to meet the volume of demand with “stretched budgets”, and parents are also more aware of their ability to appeal.

Mrs De Coverley said more than 90% of tribunals are won by parents, in part because councils do not have the resources to fight their cases.

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She said, in her experience, parents of children with special educational needs will put “anything on the line, their homes, their jobs”.

On whether she thinks the system is rigged against parents, Mrs De Coverley said: “I’m not sure it’s meant to be. But I think that parents are certainly finding it very tough.”

She added the number of “unlawful decisions” being made by local authorities means parents who can afford it are being “utterly burnt out” by legal challenges.

Read more:
Three in four parents of SEND children forced to give up work or cut hours

Maire Leigh Wilson with her son, Aiden, four
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Maire Leigh Wilson with her son, Aiden, four

Mrs Leigh Wilson’s case was resolved before making it to court.

Her council, Hounslow in southwest London, said they complete more than four in five new EHCPs within the statutory 20-week timescale, twice the national average.

Hounslow Council said they “put families at the heart of decision-making” and young people in the area with special educational needs and disabilities achieve, on average, above their peers nationally.

They admitted there are areas of their offer “that need to be further improved” and they are “working closely with families as a partnership”.

“We have a clear and credible plan to achieve this, and we can see over the last 18 months where we have focused our improvement work, the real benefits of an improved experience for children, young people, and their families,” a Hounslow Council spokesman said.

He added the council had seen the number of EHCPs double in the last decade and they “share parents’ frustrations amid rising levels of national demand, and what’s widely acknowledged as a broken SEND system”.

Emma Dunville wanted her son, Albie, to go to a special school but the council took too long to assess him
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Emma Dunville wanted her son, Albie, to go to a special school but the council took too long to assess him

Emma Dunville, a friend of Mrs Leigh Wilson whose son also has Down’s syndrome, describes her experience trying to get the right education provision for her child as “exhausting mentally and physically”.

She said: “For the rest of his life we’ll be battling, battling, battling, everything is stacked up against you.”

Unlike Mrs Leigh Wilson, Mrs Dunville wanted her son Albie to go to a special school, but she had to wait more than a year for an assessment with an education psychologist to contribute to the council’s decision, which meant she missed the deadline for an EHCP.

“The people making these decisions just don’t see that all children with Down’s syndrome are totally different and can’t be seen as the same.”

The guidelines are that if there are not enough local authority-employed education psychologists they should seek a private assessment, but her local authority did not do that.

Mrs Dunville said her son has been “segregated” in a mainstream school, where they are “trying their best” but “it’s just not the right setting”.

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