I turned in a 2021 Tesla Model 3 and leased a 2024 Model Y, and I learned firsthand how badly Tesla’s layoffs have affected morale and customer service.
My firsthand experience of Tesla layoffs
My husband and I wanted to work with Tesla’s new South Burlington, Vermont, Tesla Center because it’s an easy 1 hour 20 minutes drive away. However, it’s not handling lease returns or new car deliveries yet.
The fledgling team at South Burlington doesn’t know when lease returns or new car deliveries will start. They told me, “Could be weeks, could be months.” The customer service team in Las Vegas didn’t know either. Kinda makes you wonder, who does actually know?
Anyway, we had to do the thing that Vermonters have had to do for years, which is drive five hours south to the Tesla Center in Paramus, New Jersey. That’s because New Hampshire doesn’t have a Tesla Center, and Massachusetts doesn’t allow out-of-state car pickups.
But first, I had to go through the leasing process on the Tesla app. Spoiler: It wasn’t good.
The app first suggested a delivery date that we simply couldn’t attend – driving to New Jersey and back in a day is a 12-hour day. So I repeatedly called Tesla customer service to make alternate arrangements, and no one answered the phone. My favorite part was the robo recording voice that said, “We care about you” then said goodbye. What a time suck.
Tesla then canceled our car because we couldn’t confirm the delivery date on the app (or speak to a human on the phone, or by email or text, because the company is now short-staffed).
Pre-layoffs, I was working with an ownership loyalty advisor based in Fremont, but that person stopped replying to me when the cuts started. In desperation, I sent that person multiple emails and texts. (Everyone in this article is anonymous to protect their privacy – and their jobs.) The loyalty advisor finally surfaced via text, apologized, and put the Model Y back into our account.
I restarted the leasing process and filled out the finance application on the app. It sat unapproved for days. So I called Tesla again and this time got a Las Vegas-based customer service rep on the phone. That person said that “it didn’t go through for whatever reason” and asked me to resubmit my application from scratch. That was a pain but whatever.
My finance application then sat unapproved, for days, right up to the night before we were due to pick the Model Y up in Paramus. The customer service rep said that finance is short-staffed and overwhelmed with applications, thanks to the new 0.99% APR financing offer on Model Ys. The rep in Las Vegas advised that we call Paramus in the morning and tell them we can’t come because finance hadn’t approved our leasing application.
I woke up early the next morning to see in the app that Tesla Finance had approved our application overnight. I clicked on “accept” and was repeatedly rewarded with a 500 error message. I just. Couldn’t. Complete. The transaction. [Silent scream.]
Since we had approval, we quickly took off for New Jersey. We were in Massachusetts when the Las Vegas customer service rep called me in response to my text pleas for help. I told that person that approval had gone through at 1:30 am and they said, “Yeah, they’re having to work really long hours to keep up, they’re overwhelmed.”
The customer service rep pushed my lease terms acceptance through, with my permission, and then I finally – finally! – finished the leasing process on the app. A snippet of a convo the rep and I had:
Me: Have layoffs left you all short-staffed? Has it affected morale?
Tesla customer service rep: [silence] Um… this is a recorded line.
Me: So I’m just going to take that as a yes.
Rep: [nervous giggle]
We arrived for our 3 pm appointment. The Tesla Center reps were completely open about how layoffs have affected them and wanted me to share what they said:
We were left alone here [no layoffs] because we’re a major distribution center. But Springfield [NJ] got wiped out. Sometimes some of us go down there to help them.
We want you to share that everyone’s morale is low. We are overworked and understaffed, and we feel sad for our friends who were our colleagues who lost their jobs. This has been really, really bad.
The in-person Model 3/Model Y swap was seamless and the person who helped us do that was great. In fact, every person – once I could get them on the phone – was helpful and knowledgeable. There just aren’t enough of them.
Electrek’s Take
I made the decision to once again spend my hard-earned money at Tesla. Elon’s layoffs made the entire process stressful and unpleasant because there weren’t enough people to assist. These layoffs have not only affected morale, they’ve seriously harmed customer service quality, and thus the customer experience.
The Tesla staff we dealt with are professionals that have been thrown into a situation where they’re basically trying to spin gold out of straw. It’s not their fault.
It should have felt celebratory, picking up the Model Y, like it did three years ago with the Model 3. I then wrote about my wonderful experience, and to my delight, Elon retweeted my story. This time, I feel exhausted, sad, and disappointed.
I told my Electrek colleagues about my experience. Jamie reminded me of his recent post where he pointed out that Elon is “currently trying to convince shareholders to give him $55 billion – enough to pay the 14,000+ employees he’s laid off six-figure salaries for ~40 years.”
Fred initially expressed concern that people underestimate the impact of the layoffs. So I asked him to elaborate on his thoughts. He explained:
Layoffs are always brutal, but Tesla’s latest round of layoffs were especially brutal.
Some employees drove long commutes to work to realize their credentials were revoked, some worked entire shifts only to get home to realize that they had received a personal email telling them they had been fired midway or even prior to their shifts. Some were fired to make an example of their team and boss for pushing back against further layoffs.
For those who remain, those laid off were their friends who were treated like that. It shakes your belief in your employer. That’s when company morale takes a real hit.
Then, your friends find other jobs and they let you know about them, where they can still contribute to the mission to accelerate sustainable energy with better conditions and no pigeon CEO. That creates another hit to morale, and an extended exodus of talent.
More than once in this chaotic process I thought about abandoning Tesla and leasing an EV from another automaker. The only reason I stuck with the Model Y is because I was already in pretty deep, the Model Y is a great deal right now, and, well, I love driving Teslas. I’m really down about it all, but I’m not out. Yet.
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That $20,000 luxury Lucid EV you’ve been waiting for will likely never hit the market. CEO Peter Rawlinson said Lucid (LCID) has no plans to launch a $20K vehicle. However, it could play a role in bringing cheaper EVs to market.
After its third straight quarter of record deliveries in Q3, Lucid is gaining traction. The EV maker is now outselling its German luxury rivals in the US, including the Porsche Taycan and Mercedes EQS.
Lucid’s Air even outsold the Tesla Model S in the third quarter. According to Kelley Blue Book, Lucid sold 1,944 Air models in Q3, up 33% from last year, while Tesla Model S sales slipped 47% to 1,669.
The company’s growing sales come despite many media headlines claiming that EV sales are slowing or cooling.
On The Wall Street Journal’s recent Bold Names podcast, Rawlinson said there is a “false narrative” that EVs are in decline. Sales are still up, Rawlinson explained, but they may not be climbing as fast as some had predicted.
Lucid’s CEO is not surprised by some legacy automakers’ “lame efforts.” According to Rawlinson, the company was established for a different reason. Lucid exists “to advance the state of the art of EVs,” the company’s CEO said on the podcast.
Is Lucid launching a $20K EV?
In 2021, Lucid launched the first EV with over 500 miles range. To this day, “There’s no competitor within 100 miles of that car,” according to Rawlinson.
Lucid is focused on efficiency or enabling more range with fewer batteries. To promote widespread adoption, Rawlinson said we must hit the core issue: the cost of batteries as a function of their size.
To get there, Lucid had to start with a high-end premium product, its luxury Air sedan. The company’s leader said Lucid exists to advance “the state of the electric car” with its advanced tech. In other words, it is about driving down costs while unlocking more driving range with smaller, more efficient technology.
So does this mean we will eventually see a $20,000 Lucid EV hit the market? It’s still not likely. According to Rawlinson, Lucid has no plans to build a $20K EV because “that market sucks.”
Lucid’s CEO pointed to Porsche, one of the most profitable legacy automakers, saying, “It doesn’t operate in that sphere.”
Meanwhile, Rawlinson explained that Lucid is “commercially viable in the future.” He believes that is where Lucid could have an opportunity to license its tech.
Enabling cheaper EVs
Regarding a $20K or $25K EV, the company’s advanced tech will “enable that tomorrow,” Rawlinson said, but it will not be a Lucid vehicle. When asked, “Are you going to build that $20,000 vehicle?” Lucid’s CEO responded, “No, because that market sucks.”
The mass market segment has “terrible low margins,” and that’s not where the company is trying to compete.
Rawlinson said other OEMs already have the manufacturing network and could put such a vehicle in place.
The premium EV maker plans to launch several lower-cost vehicles on its upcoming midsize platform, but they will still be around $50,000. Lucid’s midsize SUV, which is due out in 2026, will be “priced around 48 to $50,000,” Rawlinson confirmed.
That’s the price range Lucid wants to do business in, but licensing its tech will enable others to make more affordable products.
Rawlinson said when the new midsize model model launches, “we become a Tesla competitor, head-to-head.” Lucid’s CEO said he believes the upcoming EV will be “massively better than a Tesla Model Y.” He added:
Because of our technological advantage, we should be able to make that car with its competitive range, but with less batteries than anyone else.
According to Rawlinson, doing so will not only save resources but also “allow a better gross margin per vehicle than anyone else.”
That is the game plan, the “chess game” Lucid is playing. Although the media portrays Lucid as a Tesla competitor now, the company is actually targeting Mercedes and Porsche. In a few years, it will challenge Tesla head-to-head with its midsize SUV.
Before that, Lucid is launching its first electric SUV, the Gravity. It has already begun taking orders for the higher-end $94,000 model, which is scheduled to enter production later this year. A more affordable $80,000 version is planned for late 2025.
After securing another $1.75 billion through a recent capital raise, Lucid said it has enough funding for “well into 2026,” right in time for the midsize model.
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Eco Wave Power (Nasdaq: WAVE) has secured the final permit from the US Army Corps of Engineers to install its first onshore wave energy system in the US at AltaSea’s site in the Port of Los Angeles. This pilot project will be the first of its kind in the US.
The permit, issued under Nationwide Permit 52 for water-based renewable energy generation pilot projects, allows Eco Wave Power to install eight wave energy floaters on the existing concrete wharf at Municipal Pier One. The setup will include an energy conversion unit housed in two 20-foot shipping containers, which are already on-site and ready to go. Eco Wave Power plans to complete the US’s first onshore wave energy installation by the end of Q1 2025.
Eco Wave Power’s floaters – the blue dinghy-like things in the water in the photo above, which are in Gibraltar – convert the rising and falling motion of the waves into energy generation.
The movement of the floaters compresses and decompresses the connected hydraulic pistons that transmit biodegradable hydraulic fluid into accumulators on land, where pressure builds. The pressure rotates a hydraulic motor, which rotates the generator, and then electricity is transferred into the grid via an inverter. After decompression, the fluid flows back into the hydraulic fluid tank, where it’s then reused by the pistons, creating a closed circular system.
The whole wave-energy power station is controlled and monitored by a smart automation system.
Eco Wave Power partnered with Shell in April 2024 on the Port of Los Angeles wave energy pilot in April 2024, and the two companies will work together on the execution phase of the project now that the permit is in place.
Inna Braverman, CEO of Eco Wave Power, said, “We are thrilled to receive this final permit and move one step closer to bringing wave energy to the US. This project represents not only a technological breakthrough but also a crucial step in advancing the global transition to renewable energy.”
Eco Wave Power operates the first grid-connected wave energy system in Israel and is also preparing to install projects in Taiwan and Portugal.
Wave energy holds massive potential. The US Department of Energy’s National Renewable Energy Laboratory estimates that wave energy could potentially generate enough energy to power hundreds of millions of homes. Eco Wave Power’s aim is for its Port of Los Angeles pilot project to advance wave energy as a potential reliable and mainstream renewable power source.
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Damon Motorcycles, the startup that in 2019 unveiled a flashy electric motorcycle intended to best its combustion engine-powered competition, has announced that it has gone public and will assemble its first production-intent motorcycles next year.
The company’s announcement today claims that it has gone public on the Nasdaq and touts its US $100M in “deposit backed reservations”. The deposit amounts vary, but for the brand’s flagship US $40,000 Damon HyperFighter Colossus, the US $250 fully-refundable deposit would imply somewhere around 2,500 to 3,000 reservations.
However, those reservations have been rolling in for quite some time and many were likely based on the brand’s earlier announcements and unveilings – several of which trickled out between 2019 and 2022.
But the company’s founder and CEO Jay Giraud says riders should still expect Damon to make good on its promises of a 200 mile, 200 mph, and 200 hp (320 km, 320 km/h, 150 kW) electric motorcycle coming next year.
“Our vision is resonating with a global community that’s ready for a more modern riding experience – what the old guard keeps selling year after year has gotten stale,” explained Giraud. “And reaching $100M in reservations is a pretty good indication that it’s time to think different.”
For years now we’ve heard that Damon’s upcoming electric motorcycles won’t only be powerful sport bikes, but will also be brimming with new technology and advanced features never before seen in motorcycling.
That technology suite includes a feature that Damon first touted in January of 2020 known as CoPilo, an AI-enhanced 360º collision warning system, as well as Shift™, electronically adaptive ergonomics that transform the riding position from sport to commuter on the fly.
While a shapeshifting motorcycle with 360 degree AI-enhanced vision sounded like science fiction when the company was launched in 2019, we’ve since seen affordable commuter e-motos like Ryvid rollout frame-shifting tech that lets owners adjust the bike’s geometry while actively riding, and startups like RiderDome are already providing 360-degree AI-enhance motorcycle sensor systems.
Damon Motorcycles could still reach uncharted territory if the company can produce a 200 mph and 200 hp electric motorcycle with its claimed 200 miles of highway range, but that still sounds like a big “if.”
For now, the most up-to-date goalpost location appears to now be 2025, though the company is only claiming to be preparing “for assembly of a fleet of production intent vehicles in 2025.” It remains to be seen when true production will begin and that supposed US $100M sitting out there can be converted into bikes
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