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Wizz Air has been ranked the worst airline for UK flight delays for the third year running as passengers were landed with a fare hike.

The low-cost operator’s departures from UK airports were behind schedule by an average of 31 minutes and 36 seconds in 2023, according to analysis of Civil Aviation Authority (CAA) data by the PA news agency.

Turkish Airlines recorded the second worst punctuality last year, with an average delay of 28 minutes and 36 seconds.

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Wizz Air said it has made “significant improvements” but acknowledged there is “still work to be done”.

The analysis covered all scheduled and chartered departures from UK airports by airlines operating more than 2,500 flights. Cancelled flights were not included.

The next worst airlines for delays were:

Tui – 28 minutes and 24 seconds
Air India – 28 minutes and 12 seconds
Turkish low-cost carrier Pegasus Airlines – 25 minutes and six seconds
Air Portugal – 23 minutes 48 seconds
Vueling – 23 minutes six seconds
Swiss – 22 minutes 48 seconds
Air Canada – 22 minutes six seconds
BA – 21 minutes 36 seconds

Consumer group Which? said airline passengers are in the “outrageous position” of paying record air fares for “unreliable services”.

Irish carrier Emerald Airlines recorded the best performance last year with an average delay of just 13 minutes and six seconds, with Virgin Atlantic in second place at 13 minutes and 42 seconds.

The average delay for all flights was 20 minutes and 42 seconds, down from 23 minutes in 2022.

Wizz Air’s UK operations serve Aberdeen, Birmingham, Gatwick, Glasgow, Leeds, Liverpool and Luton airports.

Despite its poor UK punctuality, the airline – which operates in Europe, north Africa, the Middle East and other parts of Asia – saw passenger numbers reach a record 62 million in the year to the end of March – up by more than a fifth on the total of 51.1 million in the previous 12 months.

Over the same period, Wizz Air recorded a pre-tax profit of €341.1m (£290.4m), as its revenue from ticket sales per available seat rose by 11.2% year-on-year, which was similar to fare rises across the airline sector.

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Rory Boland, editor of magazine Which? Travel, said: “These latest delay figures will come as no surprise to travellers, who find themselves in the outrageous position of paying record amounts for air fares and in return receiving unreliable services.”

He added: “It’s time for airlines to get their act together and start delivering the service their customers are paying for – including ensuring they’re investing properly in their customer service teams.

“When delays and cancellations do occur, there can be no justification for airlines failing to meet their legal obligations – including promptly refunding or rerouting customers, and ensuring they are offered meals and accommodation as required.”

‘Extraordinary operating challenges’

Wizz Air was ranked the worst airline for passenger satisfaction in an annual report by Which? published in February, with survey respondents awarding it an average of one star out of a possible five for customer service and seat comfort.

A Wizz Air spokeswoman said: “In 2022, like all airlines in Europe, Wizz Air experienced extraordinary operating challenges driven mostly by the external environment.

“Since then, we have invested more than £90m to stabilise operations, reduce the number of delays and provide a better experience for customers.

“While we saw significant improvements in 2023, there was still work to be done.

“Helping our customers reach their destination is our number one priority and we will continue to invest in our service to ensure they get there on time.”

She added the airline’s current performance is “among the strongest in the entire industry”, with a punctuality record that is “the highest among our direct competitors” and “the best flight completion rate in the whole of Europe”.

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Enforcement action

In January, the CAA said its enforcement action against Wizz Air led to the airline paying a total of £1.2m to UK-based passengers whose financial claims were reassessed after initially being rejected.

This included payments of money owed for expenses such as replacement flights, food and hotel rooms during disruption.

Dale Keller, chief executive of the Board of Airline Representatives in the UK, a body representing airlines operating in the UK, described 2023 as “an extremely challenging year, particularly over the summer”.

He said many delays were caused by factors outside of carriers’ control, such as air traffic control disruption including strikes in France and the National Air Traffic Services meltdown on 28 August which grounded flights across UK airports.

He added punctuality had “continued to exponentially improve” this year.

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Chancellor Rachel Reeves considering ‘changes’ to ISAs – and says there’s too much focus on ‘risk’ in investing

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Chancellor Rachel Reeves considering 'changes' to ISAs - and says there's too much focus on 'risk' in investing

The chancellor has confirmed she is considering “changes” to ISAs – and said there has been too much focus on “risk” in members of the public investing.

In her second annual Mansion House speech to the financial sector, Rachel Reeves said she recognised “differing views” over the popular tax-free savings accounts, in which savers can currently put up to £20,000 a year.

She was reportedly considering reducing the threshold to as low as £4,000 a year, in a bid to encourage people to put money into stocks and shares instead and boost the economy.

However the chancellor has shelved any immediate planned changes after fierce backlash from building societies and consumer groups.

In her speech to key industry figures on Tuesday evening, Ms Reeves said: “I will continue to consider further changes to ISAs, engaging widely over the coming months and recognising that despite the differing views on the right approach, we are united in wanting better outcomes for both savers and for the UK economy.”

She added: “For too long, we have presented investment in too negative a light, quick to warn people of the risks, without giving proper weight to the benefits.”

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Rachel Reeves’s fiscal dilemma

Ms Reeves’s speech, the first major one since the welfare bill climbdown two weeks ago, appeared to encourage regulators to focus less on risks and more on the benefits of investing in things like the stock market and government bonds (loans issued by states to raise funds with an interest rate paid in return).

She welcomed action by the financial regulator to review risk warning rules and the campaign to promote retail investment, which the Financial Conduct Authority (FCA) is launching next year.

“Our tangled system of financial advice and guidance has meant that people cannot get the right support to make decisions for themselves”, Ms Reeves told the event in London.

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Last year, Ms Reeves said post-financial crash regulation had “gone too far” and set a course for cutting red tape.

On Tuesday, she said she would announce a package of City changes, including a new competitive framework for a part of the insurance industry and a regulatory regime for asset management.

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Reeves is ‘totally’ up for the job

In response to Ms Reeves’s address, shadow chancellor Sir Mel Stride said: “Rachel Reeves should have used her speech this evening to rule out massive tax rises on businesses and working people. The fact that she didn’t should send a shiver down the spine of taxpayers across the country.”

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The governor of the Bank of England, Andrew Bailey, also spoke at the Mansion House event and said Donald Trump’s taxes on US imports would slow the economy and trade imbalances should be addressed.

“Increasing tariffs creates the risk of fragmenting the world economy, and thereby reducing activity”, he said.

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New electric car grants of up to £3,750 aims to drive sales

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New electric car grants of up to £3,750 aims to drive sales

The taxpayer is to help drive the switch to non-polluting vehicles through a new grant of up to £3,750, but some of the cheapest electric cars are to be excluded.

The Department for Transport (DfT) said a £650m fund was being made available for the Electric Car Grant, which is due to get into gear from Wednesday.

Users of the scheme – the first of its kind since the last Conservative government scrapped grants for new electric vehicles three years ago – will be able to secure discounts based on the “sustainability” of the car.

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It will apply only to vehicles with a list price of £37,000 or below – with only the greenest models eligible for the highest grant.

Buyers of so-called ‘Band two’ vehicles can receive up to £1,500.

The qualification criteria includes a recognition of a vehicle’s carbon footprint from manufacture to showroom so UK-produced EVs, costing less than £37,000, would be expected to qualify for the top grant.

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It is understood that Chinese-produced EVs – often the cheapest in the market – would not.

BYD electric vehicles before being loaded onto a ship in Lianyungang, China. Pic: Reuters
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BYD electric vehicles before being loaded onto a ship in Lianyungang, China. Pic: Reuters

DfT said 33 new electric car models were currently available for less than £30,000.

The government has been encouraged to act as sales of new electric vehicles are struggling to keep pace with what is needed to meet emissions targets.

Challenges include the high prices for electric cars when compared to conventionally powered models.

At the same time, consumer and business budgets have been squeezed since the 2022 cost of living crisis – and households and businesses are continuing to feel the pinch to this day.

Another key concern is the state of the public charging network.

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The Chinese electric car rivalling Tesla

Transport Secretary Heidi Alexander said: “This EV grant will not only allow people to keep more of their hard-earned money – it’ll help our automotive sector seize one of the biggest opportunities of the 21st century.

“And with over 82,000 public charge points now available across the UK, we’ve built the infrastructure families need to make the switch with confidence.”

The Government has pledged to ban the sale of new fully petrol or diesel cars and vans from 2030 but has allowed non-plug in hybrid sales to continue until 2025.

It is hoped the grants will enable the industry to meet and even exceed the current zero emission vehicle mandate.

Under the rules, at least 28% of new cars sold by each manufacturer in the UK this year must be zero emission.

The figure stood at 21.6% during the first half of the year.

The car industry has long complained that it has had to foot a multi-billion pound bill to woo buyers for electric cars through “unsustainable” discounting.

Mike Hawes, chief executive of the Society of Motor Manufacturers and Traders, said the grants sent a “clear signal to consumers that now is the time to switch”.

He went on: “Rapid deployment and availability of this grant over the next few years will help provide the momentum that is essential to take the EV market from just one in four today, to four in five by the end of the decade.”

But the Conservatives questioned whether taxpayers should be footing the bill.

Shadow transport secretary Gareth Bacon said: “Last week, the Office for Budget Responsibility made clear the transition to EVs comes at a cost, and this scheme only adds to it.

“Make no mistake: more tax rises are coming in the autumn.”

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City financier Kolade joins ranks of Channel 4 chair contenders

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City financier Kolade joins ranks of Channel 4 chair contenders

A leading financier and Conservative Party donor is among the contenders vying to chair Channel 4, the state-owned broadcaster.

Sky News has learnt from Whitehall sources that Wol Kolade has been shortlisted to replace Sir Ian Cheshire at the helm of the company.

Mr Kolade, who has donated hundreds of thousands of pounds to Tory coffers, is said by Whitehall insiders to be one of a handful of remaining candidates for the role.

A recommendation from Ofcom, the media regulator, to Culture Secretary Lisa Nandy about its recommendation for the Channel 4 chairmanship is understood to be imminent.

Mr Kolade, who heads the private equity firm Livingbridge, has held non-executive roles including a seat on the board of NHS Improvement.

He declined to comment when contacted by Sky News on Monday.

His candidacy pits him against rivals including Justin King, the former J Sainsbury chief executive, who last week stepped down as chairman of Ovo Energy.

Debbie Wosskow, an existing Channel 4 non-executive director who has applied for the chair role, is also said by government sources to have made it to the shortlist.

Sir Ian stepped down earlier this year after just one term, having presided over a successful attempt to thwart privatisation by the last Tory government.

The Channel 4 chairmanship is currently held on an interim basis by Dawn Airey, the media industry executive who has occupied top jobs at companies including ITV, Channel 5, and Yahoo!.

The race to lead the state-owned broadcaster’s board has acquired additional importance since the resignation of Alex Mahon, its long-serving chief executive.

It has since been reported that Alex Burford, another Channel 4 non-executive director and the boss of Warner Records UK, was interested in replacing Ms Mahon.

Ms Mahon, who was a vocal opponent of Channel 4’s privatisation, is leaving to join Superstruct, a private equity-owned live entertainment company.

The appointment of a new chair is expected to take place by the autumn, with the chosen candidate expected to lead the recruitment of Ms Mahon’s successor.

The Department for Culture, Media and Sport declined to comment on the recruitment process.

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