Wizz Air has been ranked the worst airline for UK flight delays for the third year running as passengers were landed with a fare hike.
The low-cost operator’s departures from UK airports were behind schedule by an average of 31 minutes and 36 seconds in 2023, according to analysis of Civil Aviation Authority (CAA) data by the PA news agency.
Turkish Airlines recorded the second worst punctuality last year, with an average delay of 28 minutes and 36 seconds.
Wizz Air said it has made “significant improvements” but acknowledged there is “still work to be done”.
The analysis covered all scheduled and chartered departures from UK airports by airlines operating more than 2,500 flights. Cancelled flights were not included.
The next worst airlines for delays were:
• Tui – 28 minutes and 24 seconds • Air India – 28 minutes and 12 seconds • Turkish low-cost carrier Pegasus Airlines – 25 minutes and six seconds • Air Portugal – 23 minutes 48 seconds • Vueling – 23 minutes six seconds • Swiss – 22 minutes 48 seconds • Air Canada – 22 minutes six seconds • BA – 21 minutes 36 seconds
Consumer group Which? said airline passengers are in the “outrageous position” of paying record air fares for “unreliable services”.
Advertisement
Irish carrier Emerald Airlines recorded the best performance last year with an average delay of just 13 minutes and six seconds, with Virgin Atlantic in second place at 13 minutes and 42 seconds.
The average delay for all flights was 20 minutes and 42 seconds, down from 23 minutes in 2022.
Wizz Air’s UK operations serve Aberdeen, Birmingham, Gatwick, Glasgow, Leeds, Liverpool and Luton airports.
Despite its poor UK punctuality, the airline – which operates in Europe, north Africa, the Middle East and other parts of Asia – saw passenger numbers reach a record 62 million in the year to the end of March – up by more than a fifth on the total of 51.1 million in the previous 12 months.
Over the same period, Wizz Air recorded a pre-tax profit of €341.1m (£290.4m), as its revenue from ticket sales per available seat rose by 11.2% year-on-year, which was similar to fare rises across the airline sector.
Rory Boland, editor of magazine Which? Travel, said: “These latest delay figures will come as no surprise to travellers, who find themselves in the outrageous position of paying record amounts for air fares and in return receiving unreliable services.”
He added: “It’s time for airlines to get their act together and start delivering the service their customers are paying for – including ensuring they’re investing properly in their customer service teams.
“When delays and cancellations do occur, there can be no justification for airlines failing to meet their legal obligations – including promptly refunding or rerouting customers, and ensuring they are offered meals and accommodation as required.”
‘Extraordinary operating challenges’
Wizz Air was ranked the worst airline for passenger satisfaction in an annual report by Which? published in February, with survey respondents awarding it an average of one star out of a possible five for customer service and seat comfort.
A Wizz Air spokeswoman said: “In 2022, like all airlines in Europe, Wizz Air experienced extraordinary operating challenges driven mostly by the external environment.
“Since then, we have invested more than £90m to stabilise operations, reduce the number of delays and provide a better experience for customers.
“While we saw significant improvements in 2023, there was still work to be done.
“Helping our customers reach their destination is our number one priority and we will continue to invest in our service to ensure they get there on time.”
She added the airline’s current performance is “among the strongest in the entire industry”, with a punctuality record that is “the highest among our direct competitors” and “the best flight completion rate in the whole of Europe”.
Follow Sky News on WhatsApp
Keep up with all the latest news from the UK and around the world by following Sky News
In January, the CAA said its enforcement action against Wizz Air led to the airline paying a total of £1.2m to UK-based passengers whose financial claims were reassessed after initially being rejected.
This included payments of money owed for expenses such as replacement flights, food and hotel rooms during disruption.
Dale Keller, chief executive of the Board of Airline Representatives in the UK, a body representing airlines operating in the UK, described 2023 as “an extremely challenging year, particularly over the summer”.
He said many delays were caused by factors outside of carriers’ control, such as air traffic control disruption including strikes in France and the National Air Traffic Services meltdownon 28 August which grounded flights across UK airports.
He added punctuality had “continued to exponentially improve” this year.
Octopus Energy Group, Britain’s largest residential gas and electricity supplier, is plotting a £10bn demerger of its technology arm that would reinforce its status as one of the country’s most valuable private companies.
Sky News can exclusively reveal that Octopus Energy is close to hiring investment bankers to help formally separate Kraken Technologies from the rest of the group.
The demerger, which would be expected to take place in the next 12 months, would see Octopus Energy’s existing investors given shares in the newly independent Kraken business.
A minority stake in Kraken of up to 20% is expected to be sold to external shareholders in order to help validate the technology platform’s valuation, according to insiders.
One banking source said that Kraken could be valued at as much as $14bn (£10.25bn) in a forthcoming demerger.
Citi, Goldman Sachs, JP Morgan and Morgan Stanley are among the investment banks invited to pitch for the demerger mandate in recent weeks.
A deal will augment Octopus Energy chief executive Greg Jackson’s paper fortune, and underline his success at building a globally significant British-based company over the last decade.
More on Energy
Related Topics:
Octopus Energy now has 7.5m retail customers in Britain, following its 2022 rescue of the collapsed energy supplier Bulb, and the subsequent acquisition of Shell’s home energy business.
In January, it announced that it had become the country’s biggest supplier – surpassing Centrica-owned British Gas – with a 24% market share.
It also has a further 2.5m customers outside the UK.
Image: Kraken is an operating system licensed to other energy providers, water companies and telecoms suppliers. Pic: Octopus
Sources said a £10bn valuation of Kraken would now imply that the whole group, including the retail supply business, was worth in the region of £15bn or more.
That would be double its valuation of just over a year ago, when the company announced that it had secured new backing from funds Galvanize Climate Solutions and Lightrock.
Shortly before that, former US vice president Al Gore’s firm, Generation Investment Management, and the Canada Pension Plan Investment Board increased their stakes in Octopus Energy in a transaction valuing the company at $9bn (£7.2bn).
Kraken is an operating system which is licensed to other energy providers, water companies and telecoms suppliers.
It connects all parts of the energy system, including customer billing and the flexible management of renewable generation and energy devices such as heat pumps and electric vehicle batteries.
The business also unlocks smart grids which enable people to use more renewable energy when there is an abundant supply of it.
In the UK, its platform is licensed to Octopus Energy’s rivals EON and EDF Energy, as well as the water company Severn Trent and broadband provider Cuckoo.
Overseas, Kraken serves Origin Energy in Australia, Japan’s Tokyo Gas and Plentitude in countries including France and Greece.
Its biggest coup came recently, when it struck a deal with National Grid in the US to serve 6.5m customers in New York and Massachusetts.
Sources said other major licensing agreements in the US were expected to be struck in the coming months.
Kraken, which is chaired by Gavin Patterson, the former BT Group chief executive, is now contracted to more than 70m customer accounts globally – putting it easily on track to hit a target of 100m by 2027.
Earlier this year, Mr Jackson said that target now risked being seen as “embarrassingly unambitious”.
Last July, Kraken recruited Amir Orad, a former boss of NICE Actimize, a US-listed provider of enterprise software to global banks and Fortune 500 companies, as its first chief executive.
A demerger of Kraken will trigger speculation about an eventual public market listing of the business.
Its growth in the US, and the relative public market valuations of technology companies in New York and London, may put the UK at a disadvantage when Kraken eventually considers where to list.
One key advantage of demerging Kraken from the rest of Octopus Energy Group would be to remove the perception of a conflict of interest among potential customers of the technology platform.
A source said the unified corporate ownership of both businesses had acted as a deterrent to some energy suppliers.
Kraken has also diversified beyond the energy sector, and earlier this year joined a consortium which was exploring a takeover bid for stricken Thames Water.
The boss of Ryanair has told Sky News the president of the European Commission should “quit” if she can’t stop disruption caused by repeated French air traffic control strikes.
Michael O’Leary, the group chief executive of Europe’s largest airline by passenger numbers, said in an interview with Business Live that Ursula von der Leyen had failed to get to grips, at an EU level, with interruption to overflights following several recent disputes in France.
The latest action began on Thursday and is due to conclude later today, forcing thousands of flights to be delayed and cancelled through French airspace closures.
Mr O’Leary told presenter Darren McCaffrey that French domestic flights were given priority during ATC strikes and other nations, including Italy and Greece, had solved the problem through minimum service legislation.
He claimed that the vast majority of flights, cancelled over two days of action that began on Thursday, would have been able to operate under similar rules.
Mr O’Leary said of the EU’s role: “We continue to call on Ursula von der Leyen – why are you not protecting these overflights, why is the single market for air travel being disrupted by a tiny number of French air traffic controllers?
More from Money
Image: Ryanair has cancelled more than 400 flights over two days due to the action in France. File pic: PA
“All we get is a shrug of their shoulders and ‘there’s nothing we can do’. We point out, there is.”
He added: “We are calling on Ursula von der Leyen, who preaches about competitiveness and reforming Europe, if you’re not willing to protect or fix overflights then quit and let somebody more effective do the job.”
The strike is estimated, by the Airlines for Europe lobby group to have led to at least 1,500 cancelled flights, leaving 300,000 travellers unable to make their journeys.
Image: Michael O’Leary believes the EU can take action on competition grounds. Pic: PA
Ryanair itself had axed more than 400 flights so far, Mr O’Leary said. Rival easyJet said on Thursday that it had cancelled 274 services over the two days.
The beginning of July marks the start of the European summer holiday season.
The French civil aviation agency DGAC had already told airlines to cancel 40% of flights covering the three main Paris airports on Friday ahead of the walkout – a dispute over staffing levels and equipment quality.
Mr O’Leary described those safety issues as “nonsense” and said twhile the controllers had a right to strike, they did not have the right to close the sky.
DGAC has warned of delays and further severe disruption heading into the weekend.
Many planes and crews will be out of position.
Mr O’Leary is not alone in expressing his frustration.
The French transport minister Philippe Tabarot has denounced the action and the reasons for it.
“The idea is to disturb as many people as possible,” he said in an interview with CNews.
Passengers are being advised that if your flight is cancelled, the airline must either give you a refund or book you on an alternative flight.
If you have booked a return flight and the outbound leg is cancelled, you can claim the full cost of the return ticket back from your airline.
The CBI has begun a search for a successor to Rupert Soames, its chairman, as it continues its recovery from the crisis which brought it to the brink of collapse in 2023.
Sky News has learnt that the business lobbying group’s nominations committee has engaged headhunters to assist with a hunt for its next corporate figurehead.
Mr Soames, the grandson of Sir Winston Churchill, was recruited by the CBI in late 2023 with the organisation lurching towards insolvency after an exodus of members.
The group’s handling of a sexual misconduct scandal saw it forced to secure emergency funding from a group of banks, even as it was frozen out of meetings with government ministers.
One prominent CBI member described Mr Soames on Thursday as the group’s “saviour”.
“Without his ability to bring members back, the organisation wouldn’t exist today,” they claimed.
Mr Soames and Rain Newton-Smith, the CBI chief executive, have partly restored its influence in Whitehall, although many doubt that it will ever be able to credibly reclaim its former status as ‘the voice of British business’.
Its next chair, who is also likely to be drawn from a leading listed company boardroom, will take over from Mr Soames early next year.
Egon Zehnder International is handling the search for the CBI.
“The CBI chair’s term typically runs for two years and Rupert Soames will end his term in early 2026,” a CBI spokesperson said.
“In line with good governance, we have begun the search for a successor to ensure continuity and a smooth transition.”