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McDonald’s is ending its AI drive-thru trial after customers reported errors in their orders – including bacon being added to ice cream.

The fast food chain’s AI ordering system, developed by IBM, uses voice recognition to process orders and has been rolled out at more than 100 McDonald’s locations in the US since 2021.

However, the technology’s reliability has been called into question in recent months, with members of the public sharing videos of order mix-ups on social media.

As well as topping a dessert with bacon, the AI drive-thru assistant added $211 (£166) worth of chicken nuggets to another customer’s order.

In another TikTok video – posted with the caption “Fighting with McDonald’s robot” – a woman is seen struggling to order vanilla ice cream and a bottle of water, and instead ends up with multiple sundaes, ketchup sachets, and two portions of butter.

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McDonald’s has now instructed franchisees to remove the technology by the end of July as it has decided against extending the contract, in a move first reported by the trade publication Restaurant Business.

The fast food giant said in a statement: “While there have been successes to date, we feel there is an opportunity to explore voice ordering solutions more broadly.

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“After a thoughtful review, McDonald’s has decided to end our current partnership with IBM on AOT (automated order taking) and the technology will be shut off in all restaurants currently testing it no later than 26 July, 2024.”

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McDonald’s also said it was confident the technology would still be a part of the company’s future.

The decision comes amid concerns over the potential impact AI could have on jobs and the workplace.

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Trump and Putin agree on ‘many points’ in Ukraine talks – but give little detail away

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Trump and Putin agree on 'many points' in Ukraine talks - but give little detail away

Donald Trump has said there are “many points” he and Vladimir Putin agreed on after holding critical talks on the war in Ukraine – but no deal has been reached yet.

Following the much-anticipated meeting in Alaska, which lasted more than two-and-a-half hours, the two leaders gave a short media conference giving little detail about what had been discussed, and without taking questions.

Mr Trump described the meeting as “very productive” and said there were “many points that we agreed on… I would say a couple of big ones”.

Trump-Putin summit – latest updates

Trump and Putin in Alaska. Pic: Reuters
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Trump and Putin in Alaska. Pic: Reuters

There are a few left, he added. “Some are not that significant. One is probably the most significant, but we have a very good chance of getting there…

“We haven’t quite got there, we’ve made some headway. There’s no deal until there’s a deal.”

Mr Putin described the negotiations as “thorough and constructive”, and said Russia was “seriously interested in putting an end” to the war in Ukraine. He also warned Europe not to “torpedo nascent progress”.

Donald Trump greets Vladimir Putin at Joint Base Elmendorf-Richardson, Alaska. Pic: AP/ Julia Demaree Nikhinson
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Donald Trump greets Vladimir Putin at Joint Base Elmendorf-Richardson, Alaska. Pic: AP/ Julia Demaree Nikhinson

After much build-up to the summit, it was ultimately not clear whether the talks produced meaningful steps towards a ceasefire in what has been the deadliest conflict in Europe in 80 years.

Mr Trump said he intended to speak with Ukrainian President Volodymyr Zelenskyy and other European leaders, who were excluded from the discussions, to brief them.

The news conference came after a grand arrival earlier in the day at the Elmendorf-Richardson military base in Anchorage, where the US president stepped down from Air Force One and later greeted his Russian counterpart with a handshake and smiles on a red carpet.

Mr Putin even travelled alongside Mr Trump in the presidential limousine, nicknamed “The Beast”.

It was the kind of reception typically reserved for close US allies, belying the bloodshed and the suffering in the war.

Before the talks, the two presidents ignored frantically-shouted questions from journalists – and Mr Putin appeared to frown when asked by one reporter if he would stop “killing civilians” in Ukraine, putting his hand to his ear as though to indicate he could not hear.

Our US correspondent Martha Kelner, on the ground in Alaska, said he was shouting “let’s go” – apparently in reference to getting the reporters out of the room.

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Ukrainians are appalled at Trump’s naive and cack-handed diplomacy

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Ukrainians are appalled at Trump's naive and cack-handed diplomacy

For Ukrainians, the spectacle of Vladimir Putin and Donald Trump meeting in Alaska will be repugnant.

The man behind an unprovoked invasion of their country is being honoured with a return to the world stage by the leader of a country that was meant to be their ally.

And they feel let down.

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President Trump had threatened severe sanctions on Russia within 50 days if Russia didn’t agree to a deal. He had seemed close to imposing them before letting Putin wriggle off the hook yet again.

But they are not surprised. At every stage, Trump has either sided with Russia or at least given them the benefit of the doubt.

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‘Putin won’t mess around with me’

It is clear that Putin has some kind of hold over this American president, in their minds and many others.

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Ukraine wants three things out of these talks. A ceasefire, security guarantees and reparations. It is not clear at this stage that they will get any of them.

Ukrainians and their European allies are appalled at the naive and cack-handed diplomacy that has preceded this meeting.

Vladimir Putin is sending a team of foreign affairs heavyweights, adept at getting the better of opponents in negotiations.

There are, the Financial Times reported this week, no Russia specialists left at the Trump White House.

Instead, Trump is relying on Steve Witkoff, a real estate lawyer and foreign policy novice, who has demonstrated a haphazard mastery of his brief and breathtaking credulity with the Russians.

Former British spy chief Sir Alex Younger described him today as totally out of his depth. Trump, he says, is being played like a fiddle by Putin.

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There is a fundamental misunderstanding of the conflict at the heart of the Trump administration’s handling of it. Witkoff and the president see it in terms of real estate. But it has never been about territory.

Vladimir Putin has made it abundantly clear that Ukraine’s existence as a sovereign democratic entity cannot be tolerated. He has made no pretence that his views on that have changed.

Ukrainians know that and fear any deal cooked up in Alaska will be used by Putin on the path towards that ultimate goal

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Melania Trump threatens to sue Hunter Biden for $1bn over Epstein comments

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Melania Trump threatens to sue Hunter Biden for bn over Epstein comments

Melania Trump has threatened to sue Hunter Biden for more than $1bn (£736.5m) in damages if he does not retract comments linking her to Jeffrey Epstein.

Mr Biden, who is the son of former US president Joe Biden, alleged in an interview this month that sex trafficker Epstein introduced the first lady to President Donald Trump.

“Epstein introduced Melania to Trump. The connections are, like, so wide and deep,” he claimed.

Ms Trump’s lawyer labelled the comments false, defamatory and “extremely salacious” in a letter to Mr Biden.

Hunter Biden. File pic: AP
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Hunter Biden. File pic: AP

Her lawyer wrote that the first lady suffered “overwhelming financial and reputational harm” as the claims were widely discussed on social media and reported by media around the world.

The president and first lady previously said they were introduced by modelling agent Paolo Zampolli at a New York Fashion Week party in 1998.

Mr Biden attributed the claim that Epstein introduced the couple to author Michael Wolff, who was accused by Mr Trump of making up stories to sell books in June and was dubbed a “third-rate reporter” by the president.

The former president’s son doubled down on his remarks in a follow-up interview with the same YouTube outlet, Channel 5 with Andrew Callaghan, entitled “Hunter Biden Apology”.

Asked if he would apologise to the first lady, Mr Biden responded: “F*** that – that’s not going to happen.”

He added: “I don’t think these threats of lawsuits add up to anything other than designed distraction.”

Ms Trump’s threat to sue Mr Biden echoes a strategy employed by her husband, who has aggressively used legal action to go after critics.

Public figures like the Trumps must meet a high bar to succeed in a defamation suit like the one that could be brought by the first lady if she follows through with her threat.

In his initial interview, Mr Biden also hit out at “elites” and others in the Democratic Party, who he claims undermined his father before he dropped out of last year’s race for president.

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The letter threatening legal action against Mr Biden is dated 6 August and was first reported by Fox News Digital.

It was addressed to Abbe Lowell, a lawyer who has represented Mr Biden in his criminal cases. Mr Lowell has not yet commented on the letter.

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Trump claims Epstein ‘stole’ Virginia Giuffre

Read more: What you need to know about Trump, Epstein and the MAGA controversy

This comes as pressure on the White House to release the Epstein files has been mounting for weeks, after he made a complete U-turn on his administration’s promise to release more information publicly.

The US Justice Department, which confirmed in July that it would not be releasing the files, said a review of the Epstein case had found “no incriminating ‘client list'” and “no credible evidence” the jailed financier – who killed himself in prison in 2019 – had blackmailed famous men.

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