There are dark circles under her eyes, and she looks pale, as she calls the council’s housing department.
She tells them she doesn’t know where she’ll sleep tonight, along with her girls, aged 11 and seven.
Image: Nedret Batir was in tears as she spoke to Sky News
The man on the phone reassures her that they are looking for alternative accommodation and that she will have to wait.
But the panic is written all over her face. The clock is ticking.
“But I don’t have no place to leave my luggage,” she says, “because I have to go and pick up my children from school”.
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The caseworker simply replies: “Yeah, that’s not my concern.”
Image: Nedret Batir and her daughters with everything they own
‘Social cleansing’
Hers is a tale of desperation that has become normalised in England – but with a difference.
She has fallen victim to an out-of-area policy in place in this borough, and apparently across others in the capital, that moves families hours away from everything they know.
If two offers of accommodation are rejected, families are being told they are making themselves “intentionally homeless”.
And that is exactly what has happened to Nedret.
She has rejected a rental property in Hartlepool, five hours away from London. As a result, they have told her that they will be ending their duty to house her.
“I can’t take it anymore,” she tells me sobbing, “I don’t know what to do.”
She says she cannot tear her children away from where their father lives, where they go to school, and where she has support.
Image: Nedret Batir and her daughters, Eda and Ebru, on the bus
But the Enfield policy is written clearly, in an email, stating: “We will be finding homes for homeless families in parts of the country that are affordable to people on low incomes.
“The homes we offer will usually be a long way from Enfield, and outside southeast England.”
Housing campaigner Kwajo Tweneboa calls it “social cleansing”.
I show him the emails, the policy, the wording that is causing sleepless nights across the area, and probably the capital.
“It’s only affecting a certain group, those from low incomes,” he adds.
“Basically if you’re poor, get out. I’ve never seen it so, like in black and white. That is not what housing should be in the sixth richest economy in the world.”
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1:32
Why isn’t housing a bigger election issue?
Sky News has investigated and discovered that this is not just happening in London, it’s across the whole of England.
In every region, there has been a rise in the number of families with children being moved “out of area” into temporary accommodation.
Overall that figure has gone up in recent years by almost a quarter, according to our freedom of information requests.
‘I don’t have anybody here’
Abdullah Ahadi is already experiencing it first-hand, along with the isolation that being sent hours away can bring.
It’s 4.30am on a pitch-black March morning when we knock on his door in Corby, Northamptonshire.
He opens it, balancing on a walking stick, having been diagnosed with muscular dystrophy.
It’s silent on the estate, a warren of brick homes, and his is the only one with a light on inside.
Image: Abdullah Ahadi, who has muscular dystrophy, walks his children to his car before the long drive to school
He is being temporarily housed here with his wife and four children – who were born in London and grew up in Harrow, in the northwest of the capital.
Abdullah said: “They told me if you don’t accept this house, we will take your name from the list which says you need a house [so] I have no choice.”
But it means he must get up before dawn, to drive his children to school in Harrow, for what often becomes an eight-hour round trip.
As everyone piles into his car, he describes the loneliness.
Image: Mr Ahadi spends up to eight hours a day on the school run
“I don’t have anybody here. I worry about my kids. At the weekend they just stay inside the home.
As his six-year-old triplets, two boys and one girl, fall asleep – Abdullah’s 10-year-old daughter, Laaibah, describes the exhaustion of waking up so early.
“You can tell from my voice,” she says.
Articulate and softly spoken, she says she misses her friends, but admits she hasn’t told them about her living situation.
“They just know that I live far away.”
She also describes how she feels “different from people” in Corby.
“There’s not much Muslims there so every time I walk past, most people stare at me because of my hijab.”
Image: Mr Ahadi’s daughter Laaibah
It also weighs heavy on Abdullah’s mind that his condition is deteriorating – his muscles are “wasting day by day”.
He says: “If something happens to me, who is coming here to take care of the children? We have a lot of support from family and friends in London.”
I ask why he doesn’t move his children to a new school in Corby.
He replies that he doesn’t know how long the family will be there, as it’s supposed to be temporary.
And that hits at the heart of this. School is the only constant in these families’ lives, and they cling to it.
‘I just want to give up’
Nedret and her daughters are the same.
They have now been moved to Ilford, another hotel room; still in London – but a two to three-hour bus journey to their school.
Ebru, 10, says she is struggling to do her homework in a cramped room, and getting up early to do the commute is taking it out of her.
I tell her that her mother has described her as “brave”, and ask her if she feels it.
She replies: “Yes and no. At one point I do, and at one point I don’t, I just want to give up.”
Her sister Eda is also extremely tired.
By the time we reach their school, because of terrible traffic, and missing another bus, it is nearing 11am, or, as Eda says, “nearly playtime”.
None of these families, on low incomes, can find affordable private rentals, even when they do – it’s hard to act fast enough to secure them, such is the market.
A leaflet from Enfield Council explains the “severe shortage of accommodation for private rent” in London and the region.
It describes how it “is especially hard to find affordable homes for people on benefits or a low income”.
Image: The Ahadi family travel long distances every day to get to school
Local Housing Allowance rates and rents elsewhere are apparently “more closely aligned and so are affordable for residents”.
Eventually, six months after they first moved to Corby, Abdullah’s family is brought back to London, to Hounslow in the west of the capital.
With his condition, driving more than an hour to school one way is still taking its toll, but life is much better being closer to support.
But it’s temporary. And that’s the thing. At any point, they could be moved on.
Laaibah looks less tired when I meet her at the new “emergency accommodation”, a light and airy house under Heathrow Airport‘s flight path.
She is worried about where they will be moved to next.
“If I make friends here it will be temporary and if I move you never know if people are going to be rude to me, and it is just going to feel bad if you are lonely. If I move school it is going to be really hard to make friends,” she says.
Image: Mr Ahadi says he is worried who will look after his children if something happens to him
Hunger and exhaustion
Seven months after Nedret was moved from Enfield to Ilford, we meet her in the same hotel room. Nothing, for her, has changed since the start of the year.
She says she has been spending money on taxis to school, and two buses back, and has run out.
“I can’t take my kids to school, I can’t buy them any food, my credit cards are full.”
Despite the school suggesting they move closer, Nedret says there are no spaces.
Image: Nedret Batir and her daughters Ebru (left) and Eda (middle)
At one point she suggests to me she even regrets not accepting the original Hartlepool offer.
Ebru, meanwhile, looks exhausted too – describing the family’s hunger.
“When I’m in bed sometimes me and [my sister] can’t sleep because we’re starving and my mum can’t do anything.”
Her school attendance has also dropped to 51%.
“I can’t do anything about it”, Ebru tells me, looking upset.
She now sees a therapist but says they “just give me kind words, she’s telling me: ‘You’ll get through this’. But I don’t think so. I don’t think so at all”.
Unfortunately, no matter where they are sent the rental market will continue to be volatile – and increasingly inaccessible to the poorest.
Temporary accommodation alone is not the answer to Britain’s housing crisis.
Harrow Council said: “While we can’t comment on individual cases, we understand the stress and uncertainty that comes with the threat of homelessness or the increasing number of families that have become homeless.
“That’s why we ensure the support is there including financial assistance to secure their own accommodation in the private rented sector. We are facing unprecedented demand and currently supporting over 4,000 families a year who are under the threat of becoming homeless, and over 1,200 households in temporary accommodation.
“Like many local authorities we have a high demand for social housing and a shortage of temporary accommodation. Harrow has one the lowest stocks of social housing in London.
“When we can we look to offer accommodation within, or as close as possible to Harrow. However average rents in Harrow have increased by over 10.5% in just the last 12 months so this has made it even harder for families and the council to find affordable accommodation which is suitable for households who approach seeking our help.
“It is also hard to find emergency accommodation in neighbouring boroughs for the same reasons.
“We do everything we can to find the most suitable homes for those in need of temporary accommodation, prioritising those with the most urgent need. Where we can’t offer something within the borough, we ensure that accommodation outside of the borough is suitable and meets their needs.”
An Enfield Council spokesperson said: “Despite extremely challenging financial conditions, we continue to do all we can to invest in Enfield to deliver positive outcomes for our residents. However, like many London boroughs, we are seeing a number of acute challenges including a shortage of social and affordable homes to rent.
“In line with other councils, we have moved to a national placement policy as a result of the extreme shortage of accommodation in London and the South East. Our priority is to find a suitable, permanent home for families as long-term hotel accommodation is neither appropriate, nor affordable.
“Hotel accommodation is incredibly costly and is damaging to the health and wellbeing of families which is why we must find alternative, suitable options. Given the dwindling supply of housing which is not set to improve in the near future, residents have been advised to be ready at short notice when a placement becomes available.
“Increasing numbers of families are turning to councils for temporary accommodation and financial support as homelessness reaches record highs. The scale of homelessness and impact on councils’ budgets mean we must manage these pressures whilst ensuring that homeless families are provided with appropriate housing, rather than unsuitable hotel accommodation.”
This is a special report in Faultlines, a Sky News series that aims to explore some of the biggest issues facing Britain ahead of the general election.
You can watch Adele Robinson’s full report today at 10.30am, 12.30pm, 2.30pm, 4.30pm, 6.30pm and 8.30pm on Sky News or on YouTube.
A care worker who reported the alleged abuse of an elderly care home resident, which triggered a criminal investigation, is facing destitution and potential removal from Britain after speaking up.
“Meera”, whose name we have changed to protect her identity, said she witnessed an elderly male resident being punched several times in the back by a carer at the home where she worked.
Sky News is unable to name the care home for legal reasons because of the ongoing police investigation.
“I was [a] whistleblower there,” said Meera, who came to the UK from India last year to work at the home.
“Instead of addressing things, they fired me… I told them everything and they made me feel like I am criminal. I am not criminal, I am saving lives,” she added.
Image: ‘Meera’ spoke up about abuse she said she witnessed in the care home where she worked
Like thousands of foreign care workers, Meera’s employer sponsored her visa. Unless she can find another sponsor, she now faces the prospect of removal from the country.
“I am in trouble right now and no one is trying to help me,” she said.
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Meera said she reported the alleged abuse to her bosses, but was called to a meeting with a manager and told to “change your statement, otherwise we will dismiss you”.
She refused. The following month, she was sacked.
The care home claimed she failed to perform to the required standard in the job.
She went to the police to report the alleged abuse and since then, a number of people from the care home have been arrested. They remain under investigation.
‘Migrants recruited because many are too afraid to speak out’
The home has capacity for over 60 residents. It is unclear if the care home residents or their relatives know about the police investigation or claim of physical abuse.
Since the arrests, the regulator, the Care Quality Commission (CQC), carried out an investigation at the home triggered by the concerns – but the home retained its ‘good’ rating.
Meera has had no reassurance from the authorities that she will be allowed to remain in Britain.
In order to stay, she’ll need to find another care home to sponsor her which she believes will be impossible without references from her previous employer.
She warned families: “I just want to know people in care homes like these… your person, your father, your parents, is not safe.”
She claimed some care homes have preferred to recruit migrants because many are too afraid to speak out.
“You hire local staff, they know the legal rights,” she said. “They can complain, they can work anywhere… they can raise [their] voice,” she said.
Image: Sky’s Becky Johnson spoke to ‘Meera’
Sky News has reported widespread exploitation of care visas and migrant care workers.
Currently migrants make up around a third of the adult social care workforce, with the majority here on visas that are sponsored by their employers.
As part of measures announced in April in the government’s immigration white paper, the care visa route will be closed, meaning care homes will no longer be able to recruit abroad.
‘Whole system is based on power imbalance’
But the chief executive of the Work Rights Centre, a charity that helps migrants with employment issues, is warning that little will change for the tens of thousands of foreign care workers already here.
“The whole system is based on power imbalance and the government announcement doesn’t change that,” Dr Dora-Olivia Vicol told Sky News.
She linked the conditions for workers to poor care for residents.
Image: Work Rights Centre CEO Dr Dora-Olivia Vicol
“I think the power that employers have over migrant workers’ visas really makes a terrible contribution to the quality of care,” she said.
Imran agrees. He came to the UK from Bangladesh, sponsored by a care company unrelated to the one Meera worked for. He says he frequently had to work 14-hour shifts with no break because there weren’t enough staff. He too believes vulnerable people are being put at risk by the working conditions of their carers.
Migrant workers ‘threatened’ over visas
“For four clients, there is [a] minimum requirement for two or three staff. I was doing [it] alone,” he said, in broken English.
“When I try to speak, they just directly threaten me about my visa,” he said.
“I knew two or three of my colleagues, they are facing the same issue like me. But they’re still afraid to speak up because of the visa.”
A government spokesperson called what happened to Imran and Meera “shocking”.
“No one should go to work in fear of their employer, and all employees have a right to speak up if they witness poor practice and care.”
James Bullion, from the CQC, told Sky News it acts on intelligence passed to it to ensure people stay safe in care settings.
Donald Trump may be denied the honour of addressing parliament on his state visit to the UK later this year, with no formal request yet submitted for him to be given that privilege.
Sky News has been told the Speaker of the House of Commons, Sir Lindsay Hoyle, hasn’t so far received a request to invite the US president to speak in parliament when he is expected to visit in September.
It was confirmed to MPs who have raised concerns about the US president being allowed to address both houses.
Kate Osborne, Labour MP for Jarrow and Gateshead East, wrote to the speaker in April asking him to stop Mr Trump from addressing parliament, and tabled an early-day motion outlining her concerns.
“I was happy to see Macron here but feel very differently about Trump,” she said.
“Trump has made some very uncomfortable and worrying comments around the UK government, democracy, the Middle East, particularly around equalities and, of course, Ukraine.
“So, I think there are many reasons why, when we’re looking at a state visit, we should be looking at why they’re being afforded that privilege. Because, of course, it is a privilege for somebody to come and address both of the houses.”
But the timing of the visit may mean that any diplomatic sensitivities, or perceptions of a snub, could be avoided.
Image: France’s President Emmanuel Macron addressed parliament during his state visit this month
Lord Ricketts, a former UK ambassador to France, pointed out that parliament isn’t sitting for much of September, and that could help resolve the issue.
In 2017, he wrote a public letter questioning the decision to give Donald Trump his first state visit, saying it put Queen Elizabeth II in a “very difficult position”.
Parliament rises from 16 September until 13 October due to party conferences.
The dates for the state visit haven’t yet been confirmed by Buckingham Palace or the government.
However, they have not denied that it will take place in September, after Mr Trump appeared to confirm they were planning to hold the state visit that month. The palace confirmed this week that the formal planning for his arrival had begun.
With the King likely to still be in Scotland in early September for events such as the Braemar Gathering, and the anniversary of his accession and the death of Queen Elizabeth on the 8th September, it may be expected that the visit would take place sometime from mid to the end of September, also taking into consideration the dates of the Labour Party conference starting on the 28th September and possibly the Lib Dem’s conference from the 20th-23rd.
Image: Mr Trump has said he believes the trip to the UK will take place in September. Pic: Reuters
When asked about parliamentary recess potentially solving the issue, Ms Osborne said: “It may be a way of dealing with it in a very diplomatic way… I don’t know how much control we have over Trump’s diary.
“But if we can manoeuvre it in a way that means that the House isn’t sitting, then that seems like a good solution, maybe not perfect, because I’d actually like him to know that he’s not welcome.”
A message from the speaker’s office, seen by Sky News, says: “Formal addresses to both Houses of Parliament are not automatically included in the itinerary of such a state visit.
“Whether a foreign head of state addresses parliament, during a state visit or otherwise, is part of the planning decisions.”
Image: Mr Trump made his first state visit to the UK in June 2019 during his first presidency. File pic: Reuters
It’s understood that if the government agrees to a joint address to parliament, the Lord Chamberlain’s office writes to the two speakers, on behalf of the King, to ask them to host this.
It will be Mr Trump’s second state visit.
During his first, in 2019, he didn’t address parliament, despite the fact that his predecessor, Barack Obama, was asked to do so.
It was unclear if this was due to the fact John Bercow, the speaker at the time, made it clear he wasn’t welcome to do so.
However, it didn’t appear to dampen Mr Trump’s excitement about his time with the Royal Family.
Speaking earlier this year, he described his state visit as “a fest” adding “it’s an honour… I’m a friend of Charles, I have great respect for King Charles and the family, William; we have really just a great respect for the family. And I think they’re setting a date for September.”
It is expected that, like Mr Macron, the pageantry for his trip this time will revolve around Windsor, with refurbishment taking place at Buckingham Palace.
Liverpool have retired the number 20 shirt in honour of Diogo Jota – the first time it has made such a gesture.
The club said it was a “unique tribute to a uniquely wonderful person” and the decision was made in consultation with his wife and family.
The number 20 will be retired at all levels, including the men’s and women’s first teams and academy squads.
A statement said: “It was the number he wore with pride and distinction, leading us to countless victories in the process – and Diogo Jota will forever be Liverpool Football Club’s number 20.”
The club called it a “recognition of not only the immeasurable contribution our lad from Portugal made to the Reds’ on-pitch successes over the last five years, but also the profound personal impact he had on his teammates, colleagues and supporters and the everlasting connections he built with them”.
Image: Jota’s wife joined Liverpool players to view tributes at Anfield on Friday. Pic: Liverpool FC
Image: Pic: Liverpool FC
Newly-married Jota died alongside his brother when his Lamborghini crashed in northern Spain on 3 July.