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Satisfaction with EV charging has improved, particularly with DC fast chargers and Tesla Superchargers, but challenges remain, according to the J.D. Power “2024 US Electric Vehicle Experience (EVX) Public Charging Study.”

Slow but steady improvement in satisfaction

The number of public charging stations across the US continues to grow, but it’s still not keeping up with the surge in EV sales. The result? More EVs per charger, which has led to a drop in satisfaction. However, this year’s study shows some positive trends.

Satisfaction with DC fast chargers has risen to 664 on a 1,000-point scale, a 10-point increase from 2023. Tesla Superchargers continue to lead the pack, with Tesla owners giving the network a satisfaction score of 743. Non-Tesla owners that recently gained access to the Supercharger network are also relatively satisfied, rating it at 706 – 42 points higher than overall satisfaction with other DC fast chargers.

But while DC fast chargers are gaining favor, Level 2 chargers are losing ground. Level 2s saw their satisfaction score drop to 614, down 3 points from last year. EV owners seem to be growing impatient with the longer wait times associated with Level 2 chargers, which might be a sign that the industry needs to double down on improving fast-charging infrastructure.

The Tesla Supercharger advantage (and limits)

Tesla’s decision to open its Supercharger network to non-Tesla EVs is a game-changer. This move, motivated by the chance to tap into federal infrastructure funds, has allowed more drivers to experience the convenience and reliability of Tesla’s chargers. However, the transition hasn’t been without hiccups. Some Tesla owners have started to notice that Superchargers are getting busier, so their satisfaction with charger availability has dipped slightly.

One big reason Tesla’s Supercharger network continues to outperform other EV charger brands is its seamless user experience. Tesla’s plug-and-pay system takes the hassle out of charging. Non-Tesla owners, on the other hand, need to use adapters and often don’t have access to the same effortless payment experience. This creates a noticeable gap in satisfaction between Tesla and non-Tesla users, especially in terms of ease of payment and charging.

Public charging headaches

Despite these positive trends, the study reveals that public charging is still a headache for many EV owners. Around 19% of respondents reported visiting a charger but being unable to charge their vehicle – a problem that’s only improved by a single percentage point since last year. The most common issue is out-of-service chargers, which accounted for 61% of failed charging attempts.

Another persistent problem is the availability of chargers. In some regions, particularly in the Mid-Atlantic and Pacific, long wait times and a lack of available chargers are leaving EV drivers frustrated. Vandalism and theft also remain concerns, with cable damage being a significant issue in certain parts of the country.

Improving reliability and combating vandalism are crucial steps toward making public charging a more satisfying experience for everyone.

Electrek’s Take

While the 2024 study reflects progress, there’s still a lot to be done. Public charging infrastructure, especially DC fast chargers, needs to expand more rapidly and improve reliability to meet growing demand.

Tesla’s Supercharger network remains the gold standard, but as more non-Tesla drivers plug in, the industry will need to work to ensure that all EV owners have access to fast, reliable, and easy-to-use charging options.

Read more: Mercedes-Benz High-Power Charging goes large at Starbucks


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A 100-MW solar farm just broke ground in Wisconsin

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A 100-MW solar farm just broke ground in Wisconsin

National Grid Renewables has broken ground on its 100 MW Apple River Solar Project in Polk County, Wisconsin.

The Wisconsin solar farm, which will use US-made First Solar Series 6 Plus bifacial modules, will be constructed by The Boldt Company, creating 150 construction and service jobs. Apple River Solar will generate over $36 million in direct economic benefits over its first 20 years.

Once it comes online in late 2025, Apple River Solar will supply clean energy to Xcel Energy, which serves customers throughout the Upper Midwest. According to National Grid Renewables, the solar farm will generate enough energy to power around 26,000 homes annually. It will also offset about 129,900 metric tons of carbon dioxide emissions each year – equivalent to taking 30,900 cars off the road.

“We are excited to see this project begin as it underscores our dedication to delivering clean, reliable and affordable energy to our customers,” said Karl Hoesly, President, Xcel Energy-Wisconsin and Michigan. “This project is an important step in those goals while bringing significant economic benefits to Polk County and the local townships.”

Electrek reported in February that Xcel Energy, Minnesota’s largest utility, expects to cut more than 80% – and possibly up to 88% – of its emissions by 2030, putting it on track to hit Minnesota’s goal of net zero by 2040. It also says it’s on track to achieve its clean energy goals for all the Upper Midwest states it serves – Minnesota, Wisconsin, North Dakota, South Dakota, and Michigan.


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Your personalized solar quotes are easy to compare online and you’ll get access to unbiased Energy Advisers to help you every step of the way. Get started here. –trusted affiliate link*

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Tesla announces 500 kW charging as it finally delivers V4 Supercharger cabinets

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Tesla announces 500 kW charging as it finally delivers V4 Supercharger cabinets

Tesla has announced that it will finally deliver 500 kW charging as it is about to install its long-awaited V4 Supercharger cabinets.

The rollout of Supercharger V4 has been a strange one, to say the least.

Tesla has been deploying the new charging stations for two years and calling them “Supercharger V4”, but it has only been deploying the charging stalls.

Supercharger stations are made of two main parts: the stalls, which are where the charging cable is located, and the cabinets, which are generally located further back and include all the power electronics.

For all these new “Supercharger V4”, Tesla was actually using Supercharger V3 cabinets. This has been limiting the power output of the charging stations to 250 kW – although

Today, Tesla officially announced its “V4 Cabinet”, which the automaker claims will enable of “delivering up to 500kW for cars and 1.2MW for Semi.”

Here are the main features of the V4 Cabinet as per Tesla:

  • Faster charging: Supports 400V-1000V vehicle architectures, including 30% faster charging for Cybertruck. S3XY vehicles enjoy 250kW charge rates they already experience on V3 Cabinet — charging up to 200 miles in 15 minutes.
  • Faster deployments: V4 Cabinet powers 8 posts, 2X the stalls per cabinet. Lower footprint and complexity = more sites coming online faster.
  • Next-generation hardware: Cutting-edge power electronics designed to be the most reliable on the planet, with 3X power density enabling higher throughput with lower costs.

Tesla reports that its first sites with the new V4 Cabinets are going into permitting now. The company expects its first sites to open next year.

We recently reported about Tesla’s new Oasis Supercharger project, which includes larger solar arrays and battery packs to operate the charging station mostly off-grid.

Early in the deployment of the Supercharger network, Tesla promised to add solar arrays and batteries to all Supercharger stations, and Musk even said that most stations would be able to operate off-grid.

While Tesla did add solar and batteries to a few stations, the vast majority of them don’t have their own power system or have only minimal solar canopies.

Back in 2016, I asked Musk about this, and he said that it would now happen as Tesla had the “pieces now in place” with Supercharger V3, Powerpack V2, and SolarCity:

It took about 8 years, but it sounds like the pieces are now getting actually in place with Supercharger V4, Megapacks, and this new Oasis project.

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Hyundai is launching an AI-powered EV next year to keep pace in China

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Hyundai is launching an AI-powered EV next year to keep pace in China

Hyundai has a new secret weapon it’s about ready to unleash. To revamp the brand in China and counter BYD’s surge, Hyundai is launching a new AI-powered EV next year. The new model will be Hyundai’s first dedicated electric car for the world’s largest EV market.

With the help of Haomo, a Chinese autonomous startup, Hyundai will launch its first EV equipped with generative AI. It will also be its first model designed specifically for China.

A Hyundai Motor official said (via The Korea Herald) the company is “working to load the software” onto the new EV model, “which will be released in the Chinese market next year.” The spokesperson added, “The level of autonomous driving is somewhere between 2 and 2.5.”

In comparison, Tesla’s Autopilot is considered a level 2 advanced driver assistance system (ADAS) on the SAE scale (0 to 5), meaning it offers limited hands-free features.

With Autopilot, you still have to keep your eyes on the road and hands on the steering wheel, or the system will notify you and eventually disengage.

Hyundai-AI-powered-EV
Hyundai IONIQ 5 with Waymo autonomous driving tech (Source: Hyundai)

Haomo’s system, DriveGPT, unveiled last spring, takes inspiration from the OpenAI’s popular ChatGPT.

The system can continuously update in real-time to optimize decision-making by absorbing traffic data patterns. According to Haomo, DriveGPT is used in around 20 models as it looks to play a bigger role in China.

Hyundai-AI-powered-EV
Hyundai at the Beijing Auto Show 2024 (Source: Hyundai Motor)

Hyundai hopes new AI-powered EV boosts sales in China

Electric vehicle sales continue surging in China. According to Rho Motion, China set another EV sales record last month with 1.2 million units sold, up 50% from October 2023.

Over 8.4 million EVs were sold in China in the first ten months of 2024, a notable 38% increase from last year.

Hyundai-AI-powered-EV
Hyundai IONIQ 6 (Source: Hyundai)

BYD continues to dominate its home market. According to Autovista24, BYD accounted for 32.9% of all PHEV and EV (NEV) sales in China through September, with over half of the top 20 best-selling EV models.

Tesla was second with a 6.5% share of the market, but keep in mind these numbers only include plug-in models (PHEV).

2025-Hyundai-IONIQ-5-prices
2025 Hyundai IONIQ 5 (Source: Hyundai)

Like most foreign automakers, Hyundai is struggling to keep up with the influx of low-cost electric models in China. Beijing Hyundai’s sales have been slipping since 2017. Through September, Korean automaker’s share of the Chinese market fell to just 1.2%.

Last month, Hyundai opened its first overseas digital R&D center in China to help kick off its return to the region.

According to local reports, Hyundai is partnering with other local tech companies like Thundersoft, a smart cockpit provider, and others in China to power up its next-gen EVs

With its first AI-powered EV launching next year, Hyundai hopes to turn things around in the region quickly. The new model will be one of five to launch in China through 2026.

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