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The water industry has warned that firms will be unable to deliver reforms such as stopping sewage outflows without even greater bill rises, with crisis-hit Thames seeking more cash from customers than it originally proposed.

A letter from industry trade association Water UK to Ofwat set a collision course between them as firms covering England and Wales met Wednesday’s deadline to submit their responses to the regulator’s draft decisions on their business plans for 2025-2030.

Ofwat has proposed water bills can only rise an average 21%, much less than firms requested.

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Thames Water said separately on Wednesday that the planned curbs meant it could not attract the fresh investment it desperately needed from investors.

Britain’s biggest supplier had initially sought a 44% rise to bills across the five-year period but was now proposing a 52% increase by 2030.

That could rise to a 59% hike, taking the average annual bill to £696, if it is given extra spending allowances by the regulator.

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It blamed the latest proposed increase on new projections for its customer numbers.

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Water bills to rise by £19

‘Uninvestable’

The industry letter, seen by Sky News, mirrored the sentiment expressed by Thames that Ofwat’s draft determinations were not tenable.

It stated Ofwat’s plans would make it “impossible” for companies to attract the level of investment needed and would reduce the UK’s attractiveness to international investors.

For the industry to be appealing to investors it has said high fines for environmental damage must be lessened and bills hiked even higher. This was echoed in the letter.

Unless Ofwat changes course on the business plans and firms become more investible “companies will not be able to deliver for their customers and the environment or play their role in driving much-needed growth in the economy”, the letter said.

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Water companies face £168m fine

Growth and environmental damage

Economic growth will be constrained and environmental damage will continue unless Ofwat changes its plans, UK Water chief executive David Henderson wrote to David Black CEO of Ofwat.

“Without change, new homes will be blocked, the recovery of our rivers will be slower and we will fail to deal with the water shortages we know are coming.”

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Companies face “the largest ever” cut to investment and “the most punitive targets ever” which will mean there’s not enough money to stop sewage outflows and fix leaky pipes.

“Ofwat’s proposed cuts would delay plans to reduce leaks, sewage discharges and service failures.”

Targets to improve water quality, service and sewage outflows are “increasingly unachievable” and “set the sector (and Ofwat) up to fail”, the letter said.

As some regions face larger cuts than others, Water UK said it would contribute to regional inequalities.

What’s happening with water suppliers?

The industry has faced widespread financial woes, millions in fines for sewage outflows, and creaking infrastructure.

The UK’s largest water supplier Thames Water risks entering a form of government insolvency known as special administration as its parent company has defaulted on debt payments.

The company, which has a debt pile above £15bn, said it had submitted its response to Ofwat’s draft determination,

It described Ofwat’s proposed cap as “not tenable”, adding it rendered its plan as “uninvestible”.

Chief executive Chris Weston said: “We want to deliver a considerable increase in investment in our infrastructure, with total expenditure of £20.7bn in our core plan and a further £3bn through gated mechanisms.”

He added: “The money we’re asking for from customers will be invested in new infrastructure and improving our services for the benefit of households and the environment.

“They are not being asked to pay twice, but to make up for years of focus on keeping bills low.”

Critics accused the water firms of bleeding themselves dry through years of unaffordable dividends. The GMB union was among bodies urging the regulator to hold firm.

Ofwat’s final decision will be published on 19 December.

In response to the letter, an Ofwat spokesperson said: “We expect to receive responses from many organisations, including water companies, customers, environmental and consumer organisations and investors.

“These are likely to reflect a diverse range of views on the proposals we have made. We will consider all of these responses carefully.”

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Microsoft, Alphabet and Meta results overshadowed by growing fears of AI bubble

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Microsoft, Alphabet and Meta results overshadowed by growing fears of AI bubble

Some of the world’s biggest tech giants reported quarterly earnings on Wednesday – with a mixed bag of results as fears grow that a bubble is forming in artificial intelligence.

Microsoft revealed that its spending on AI infrastructure hit almost $35bn (£26.5bn) in the three months to the end of September, a sharp rise compared with the year before.

Despite revenue jumping 18% and net income rising 12%, shares plunged by close to 4% in after-hours trading, with investors concerned about the mounting costs of sustaining the boom.

Microsoft is now a $4trn company thanks to its stake in ChatGPT maker OpenAI. AP file pic
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Microsoft is now a $4trn company thanks to its stake in ChatGPT maker OpenAI. AP file pic

Microsoft’s vice president of investor relations Jonathan Neilson said: “We continue to see demand which exceeds the capacity we have available.

“Our capital expenditure strategy remains unchanged in that we build against the demand signal we’re seeing.”

Big Tech is facing increasing pressure to show returns on the massive AI investments they’re making, against a backdrop of soaring valuations and limited evidence of productivity gains.

Microsoft became the world’s second most valuable company this week thanks to its 27% stake in OpenAI, the creator of ChatGPT.

Its market capitalisation surged beyond $4trn (£3trn) at one point, but that psychologically significant threshold is now in doubt because of recent selloffs.

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iStock file pic

Alphabet makes history

Last night’s results weren’t all doom and gloom – with shares in Google’s parent company surging by 6% in after-hours trading.

Alphabet has also set out aggressive spending ambitions, but placated investors thanks to an impressive set of results that surpassed analysts’ expectations.

Total revenue for the quarter stood at a staggering $102.35bn (£77bn), with the search giant’s advertising unit remaining robust despite growing competition.

But concerns linger that Alphabet’s dominance in search could be undermined by AI startups, with OpenAI recently unveiling a browser designed to rival Google Chrome.

Hargreaves Lansdown’s senior equity analyst Matt Britzman shrugged off this threat – and believes the company is “gearing up for long-term AI leadership”.

He said: “Alphabet just delivered its first-ever $100bn quarter, silencing the doubters with standout performances in both Search and Cloud.

“AI Overviews and AI Mode are clearly resonating with users, helping to ease fears that Google’s core search business is under threat from generative AI.

“With ChatGPT’s recent browser demo falling short of a game-changer, Google looks well-placed to put up a strong defence as gatekeeper to the internet.”

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Browser could ‘change the way we use the internet’

Meta faces a mauling

Meta – the parent company of Facebook, Instagram, and WhatsApp – saw its shares tumble by as much as 10% in after-hours trading.

Mark Zuckerberg’s tech empire anticipates “notably larger” capital expenses next year as it ramps up investments in AI and goes on a hiring spree for top talent.

Net income in the third quarter stood at $2.7bn (£2bn) and suffered an eye-watering $16bn (£12bn) hit because of Donald Trump’s “Big Beautiful Bill”.

Meta was late to the party on AI but has now doubled down on this still-nascent technology – setting an ambition to achieve superintelligence, a milestone where machines could theoretically outthink humans.

The social networking giant continues to benefit from its massive user base, and expects fourth-quarter revenues of up to $59bn (£44bn).

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Victims of Post Office Capture scandal say they are being treated as ‘second-class’ citizens

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Victims of Post Office Capture scandal say they are being treated as 'second-class' citizens

Victims of the Post Office Capture scandal say they are being treated as second-class citizens – accusing the government of running a “two-tier” compensation system.

It comes as the Department for Business and Trade announced the launch of the first-ever redress scheme for those wronged after faulty software created false accounting shortfalls in the 1990s.

Capture was used between 1992 and 1999 in up to 2,500 Post Office branches, with many sub postmasters making up cash losses themselves.

A government-commissioned report last year found it was likely the software caused accounting errors.

The Capture Redress Scheme will provide payments of up to £300,000, and more in “exceptional” cases, to former postmasters who suffered financial losses.

Steve Marston, who was convicted in 1998 of stealing from his branch and is not yet eligible to apply to the scheme, said other victims were feeling “frustrated” with it.

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‘Unbearable’ wait to clear names for Post Office victims

“I want to know, what do they consider exceptional circumstances?” he said, “because I want it to see it in black and white what they consider as exceptional circumstances rather than just a vague statement.”

He said that victims felt like “second-class” citizens, describing the Horizon schemes and the new Capture scheme as “two-tier” systems.

“[It’s] one law for the Horizon victims, and a totally different law for us Capture victims and that’s not really fair.

“One of the main bones of contention is the fact that with Horizon there’s a right of appeal against decisions, and you’ve got multiple rights to appeal.

“Whereas with the Capture appeal process, there’s only a one-shot chance, so basically, it’s a second-class system.”

The scheme will be tested for the first 150 claimants before a full roll-out.

Chris Roberts, whose mother Liz was jailed in 1999 for theft, is one of them and said victims were concerned about the “glacial pace” of government.

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November 2024: More post office convictions investigated

He is able to apply to the redress scheme on behalf of his father, who was a postmaster alongside his mother, who oversaw accounts.

Both Liz and Bill Roberts have passed away.

“I’d hate us to get to the point where, you know, this scheme’s come out and we go through these 150 cases and then it’s further developed … and half the people it would apply to are gone,” Chris said.

“We will lose people before they can see justice, and I think that’s a terrible tragedy.”

Under the Capture scheme, eligible claimants will receive an immediate interim payment of £10,000.

An independent panel will then assess final awards through a banding model ranging from £10,000 to £300,000, with higher payments in exceptional circumstances.

The Post Office Minister Blair McDougall, speaking exclusively to Sky News, said he understood why victims have “low levels of trust in the state”.

He said: “They’ve been treated appallingly by the state, but what we’ve done with this scheme is to try to learn some of those lessons from previous compensation schemes for postmasters that didn’t work.

“So we’re collecting more evidence from the beginning to try to speed things up.

“We’re trying to give sub postmasters the benefit of the doubt throughout this. And I hope we will see that this scheme treats them with a bit more dignity and a bit more urgency.”

He also said that funds overall for the Capture scandal were “uncapped”, with “no ceiling” on compensation.

Mr McDougall also said that the government was working “as fast as we possibly can, and that’s because people have waited so long”.

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Major milestone in Post Office scandal

When asked if he would personally guarantee speedy redress, he replied: “Absolutely – that’s what we are doing today, to make sure that we have a scheme that gets people’s redress as quickly as possible.

“But it’s challenging, because we’re dealing with cases where there’s not a lot of evidence. So much time has passed.

“So we tried to design a scheme to get postmasters the benefit of the doubt and to try to be as fair as possible.”

He said within the scheme there was the “opportunity” for victims to make a “wider case of the impact on their lives – and if the independent panel feels that there is a compelling case, they can go beyond that £300,000”.

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Santander warns car finance redress scheme a threat to UK jobs, growth and economy

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Santander warns car finance redress scheme a threat to UK jobs, growth and economy

High street bank Santander has launched a scathing criticism of the car finance compensation scheme and delayed the release of its financial results “in light of uncertainties” it has caused.

The Spanish-owned lender called for government intervention – warning it sees the scheme as posing a wider threat to the economy, jobs and consumers.

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The scheme was set up by financial regulator, the Financial Conduct Authority (FCA), to compensate people mis-sold car loans.

Under FCA proposals, up to 14.2 million people could each receive an average of £700, as lenders broke the law by failing to disclose they paid commission to brokers. It meant customers lost out on better deals and sometimes paid more.

The proposal differs, Santander said, “in important respects” from the Supreme Court ruling that paved the way for the redress plan.

Mr Regnier said: “We believe that the level of concern in the industry and market is such that material changes to the proposed FCA redress scheme should be an active consideration for the UK government.

“Without such change, the unintended consequences for the car finance market, the supply of credit and the resulting negative impact on the automotive industry and its supply chain could significantly impact jobs, growth and the broader UK economy.

“This could also cause significant detriment to the consumer.

“What is at stake is the supply of credit that customers need and that supports a very important sector for the economy.”

Deferred results

Santander was due to publish its latest financial figures on Wednesday morning, but has held back until it says it gets “greater clarity” on the scheme and its impact on the bank and the wider market.

No new date to report results was given. Release of the same third-quarter results last year was also deferred due to uncertainty over the impact of car loan mis-selling.

The hit to Santander, however, is not expected to impact its operations or financial position, even in a worst-case scenario for the bank where it has to allocate more funds for compensation, it said.

It had already set aside £295m to deal with the mis-selling.

The FCA said, “We believe a compensation scheme is the best way to settle, for both lenders and consumers, liabilities that exist no matter what.

“Alternatives would cost more and take longer. It’s vital we draw a line under the issue so a trusted motor finance market can continue to serve millions of families every year.”

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Santander said it was committed to “ensuring fair outcomes” for its customers and will continue engaging constructively with the FCA, HM Treasury and other stakeholders.

Santander UK shares were up 0.5% following the news.

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