EV charging network ChargePoint announced it is recruiting artificial intelligence (AI) to expedite the diagnosis and repair process of downed chargers. ChargePoint describes the new AI-powered driver support tool as the first of its kind in the EV charging industry, and it will help improve uptime and dependability issues across the network.
As we’ve pointed out several times, one of the biggest remaining hurdles to faster EV adoption is the presence of abundant and dependable charging infrastructure. Don’t get it twisted; EV chargers are more prevalent than ever. In the US alone, that tally has doubled under the Biden-Harris administration.
There are no signs of slowing down, either. Current charging networks like ChargePoint continue to expand, while several automakers have united to establish yet another EV charging network across North America. The more, the merrier.
That said, anyone who has driven an EV and tried public charging knows that just because the charger’s physical footprint is there doesn’t mean it’s working at its highest rate or, in many cases, working at all.
Having just recently hit one million global charging ports, ChargePoint is no stranger to the infrastructure game and has spent recent years expanding and implementing new technologies to help alleviate issues. For example, the network introduced a new “Omni Port” earlier this month that ensures EV drivers can charge at any ChargePoint space, combining multiple charging plugs into one single port.
Today, ChargePoint announced it is turning to AI to bolster dependability in its charging network by identifying issues more quickly.
ChargePoint looks to alleviate timely charger issues
This morning, ChargePoint announced plans to implement a new AI-powered driver support tool to “rapidly accelerate the diagnosis and repair of charging stations in the field.” ChargePoint says utilizing AI to identify physical charger issues can improve uptime and thus deliver better charging network reliability – something EV drivers have been pleading to have for years.
ChargePoint says its new AI-centric software is quite complex behind the scenes but has been designed to be user-friendly on the surface level, as EV drivers will need to assist in identifying issues.
EV drivers who encounter a nonfunctional charging station can report the issue and submit photos via an updated “report a problem” feature in the ChargePoint app. From there, the app will link the issue to the station’s location and analyze the images for anomalies using inputs utilized to train the technology for the EV charging domain.
Once the software identifies the issue, it sends a breakdown to ChargePoint’s Network Operations Center, which can assess and work on a quick fix. ChargePoint says this new process of identifying and analyzing charger issues eliminates the need for most on-site inspections, thus significantly shortening charger downtime. Per ChargePoint CEO Rick Wilmer:
By deploying AI technology that can diagnose hardware issues, ChargePoint has a critical new tool joining our Network Operations Center to ensure station uptime. This technology will enable us to triage and resolve physical issues that cannot not be detected via remote monitoring, demonstrating our commitment to innovations which deliver a reliable charging network.
ChargePoint states that EV drivers who report an issue will be able to track the charger’s repair status in their app. Additionally, any report submitted will automatically generate an alert for that station’s owner, again streamlining the repair process because those instances often require owner authorization. Learn more on ChargePoint’s website.
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Fueled by incentives from the Illinois EPA and the state’s largest utility company, new EV registrations nearly quadrupled the 12% first-quarter increase in EV registrations nationally – and there are no signs the state is slowing down.
Despite the dramatic slowdown of Tesla’s US deliveries, sales of electric vehicles overall have perked up in recent months, with Illinois’ EV adoption rate well above the Q1 uptick nationally. Crain’s Chicago Business reports that the number of new EVs registered across the state totaled 9,821 January through March, compared with “just” 6,535 EVs registered in the state during the same period in 2024.
At the same time, the state’s largest utility, ComEd, launched a $90 million EV incentive program featuring a new Point of Purchase initiative to deliver instant discounts to qualifying business and public sector customers who make the switch to electric vehicles. That program has driven a surge in Class 3-6 medium duty commercial EVs, which are eligible fro $20-30,000 in utility rebates on top of federal tax credits and other incentives (Class 1-2 EVs are eligible for up to $7,500).
The electric construction equipment experts at XCMG just released a new, 25 ton electric crawler excavator ahead of bauma 2025 – and they have their eye on the global urban construction, mine operations, and logistical material handling markets.
Powered by a high-capacity 400 kWh lithium iron phosphate battery capable of delivering up to 8 hours of continuous operation, the XE215EV electric excavator promises uninterrupted operation at a lower cost of ownership and with even less downtime than its diesel counterparts.
XCMG showed off its latest electric equipment at the December 2024 bauma China, including an updated version of its of its 85-ton autonomous electric mining truck that features a fully cab-less design – meaning there isn’t even a place for an operator to sit, let alone operate. And that’s too bad, because what operator wouldn’t want to experience an electric truck putting down 1070 hp more than 16,000 lb-ft of torque!?
Easy in, easy out
XCMG battery swap crane; via Etrucks New Zealand.
The best part? All of the company’s heavy equipment assets – from excavators to terminal tractors to dump trucks and wheel loaders – all use the same 400 kWh BYD battery packs, Milwaukee tool style. That means an equipment fleet can utilize x number of vehicles with a fraction of the total battery capacity and material needs of other asset brands. That’s not just a smart use of limited materials, it’s a smarter use of energy.
As “extreme” weather events become more commonplace, the demand for reliable and portable energy continues to rise. In response to that growing demand for dependable off-grid power, Volvo has developed the new PU500 Battery Energy Storage System (BESS) designed to take electrical power when it’s needed most.
Designed to be deployable in a number of environments at a moment’s notice, the Volvo Energy PU500 BESS is equipped with approximately 500 kWh of usable battery capacity (up to 540 kWh total). More than enough juice, in other words, to power a remote construction site, disaster response effort, or even a music festival – anything that needs access to reliable electricity beyond a grid connection.
That’s great, but what sets the PU500 apart from other battery storage solutions is its integrated 240 kW DC fast charger.
“With an integrated CCS2 charger, the PU500 is designed to work with all brands of electric equipment, trucks, and passenger cars,” says Niklas Thulin, Head of BESS Product Offer at Volvo Energy. “This ensures that no matter what type of electric vehicle or machinery you rely on, the PU500 can provide the power you need, making it a truly flexible solution for any grid constrained site or location.”
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The integrated charger in the PU500 has the impressive ability to charge a heavy equipment asset (be that an electric semi truck or something like a wheel loader) in under two hours. Its on-board capacity allows to fully recharge up to 3 electric HD trucks or 20 electric cars per day, making it an incredibly versatile disaster response asset.