TOPSHOT – The photo taken on August 1, 2024 shows a general view of the driver’s seat and controls of a driverless robotaxi autonomous vehicle developed as part of tech giant Baidu’s Apollo Go self-driving project, in Wuhan, in central China’s Hubei province. Turning heads as they cruise past office buildings and malls, driverless taxis are slowly spreading through Chinese cities, prompting both wariness and wonder. (Photo by Pedro PARDO / AFP) / To go with: CHINA-TECHNOLOGY-AUTOMOTIVE, FOCUS by Jing Xuan TENG (Photo by PEDRO PARDO/AFP via Getty Images)
Pedro Pardo | Afp | Getty Images
China’s robotaxi push is sparking job security fears among drivers, but experts say the technology is already creating new jobs.
On Tuesday, China issued 16,000 test licenses for autonomous vehicles and opened 32,000 kilometers of public test roads. In June, the government also greenlit nine domestic automakers, including BYD and Nio, to begin testing conditionally automated driving technologies on certain public roads. Elon Musk is looking to get regulatory approval for Tesla’s Full-Self Driving technology by the end of this year.
But all that action has led to many Chinese social media users saying autonomous driving is “snatching rice bowls” of drivers, or putting them out of work.
In the long run, autonomous driving will definitely displace the driver jobs. But again, there is already a shortage of drivers. So definitely, for the taxi [companies], you can see it’s a benefit for them.
Mohit Sharma
analyst, Counterpoint Research
Baidu’s self-driving ride hailing platform Apollo Go has around 400 robotaxis operating in Wuhan — its largest operational region — and plans to increase that to 1,000 by the end of the year. Robin Li, CEO of Baidu, said the firm’s share of Wuhan’s ride-hailing market is only about 1%.
“Scaling will be a gradual process and it could take many years,” Li said during the firm’s quarterly earnings call on Aug. 22.
The Apollo Go service became so popular that taxi drivers petitioned Wuhan’s transport authority to limit the use of the service, according to media reports.
A check on the Apollo Go app showed a 16-minute robotaxi ride within the southern suburb of Beijing suburb would cost 10.36 yuan ($1.46), about half the 20 yuan fare listed by ride-hailing apps, which can call taxis.
New jobs created
Despite the flurry of headlines, experts say autonomous mobility will mature gradually.
“You will not lose all the jobs in one go. It will be a slow transition phase area by area, region by region,” said Mohit Sharma, research analyst at Counterpoint Research.
He added that governments could collaborate with robotaxi companies to switch drivers to other jobs, while education systems can train new generations for the jobs of the future.
An Apollo Go spokesperson said the firm is committed toward creating new job opportunities in the ecosystem. Roles include those in monitoring and testing systems, as well as data annotation, the firm said.
Wang Juan, who has been working as an on-road testing operator at Apollo Go for about two years, told CNBC that she decided to join the industry because she was interested in it. On-road testing operators trial autonomous vehicles and provide feedback on problems encountered during the tests for optimization.
She used to work at an automaker but felt her career stagnated there. She jumped at the opportunity to work for Apollo Go instead.
“Very challenging. It’s very different from my previous job,” she said in Mandarin about her current role, translated by CNBC. “In this role, I seek to find the problems and issues with the autonomous cars.”
Jeff Farrah, CEO for the Autonomous Vehicle Industry Association, said the industry “is creating a wide variety of new, well-paying jobs” in the U.S. These roles include service technicians, remote assistance operators, mapping specialists, dispatchers and terminal operators, he said.
“Even though AVs perform all aspects of the driving task, workers are essential to the technology. It’s also important to remember that AVs’ increased accessibility benefits will help the disability community obtain new employment opportunities,” Farrah said.
While there is always some job displacement when new technology enters the market, Sharma agreed innovation will also “create more jobs and new jobs because of the technology.” Sharma named cybersecurity, vehicle testing and validation and software development as some of the opportunities.
“In the long run, autonomous driving will definitely displace the driver jobs. But again, there is already a shortage of drivers. So definitely, for the taxi [companies], you can see it’s a benefit for them,” he said.
– CNBC’s Evelyn Cheng contributed to this report.
Clarification: This story was revised to reflect Apollo Go’s updated count of robotaxis in Wuhan.
Artificial intelligence robot looking at futuristic digital data display.
Yuichiro Chino | Moment | Getty Images
Businesses are turning to artificial intelligence tools to help them navigate real-world turbulence in global trade.
Several tech firms told CNBC say they’re deploying the nascent technology to visualize businesses’ global supply chains — from the materials that are used to form products, to where those goods are being shipped from — and understand how they’re affected by U.S. President Donald Trump’s reciprocal tariffs.
Last week, Salesforce said it had developed a new import specialist AI agent that can “instantly process changes for all 20,000 product categories in the U.S. customs system and then take action on them” as needed, to help navigate changes to tariff systems.
Engineers at the U.S. software giant used the Harmonized Tariff Schedule, a 4,400-page document of tariffs on goods imported to the U.S., to inform answers generated by the agent.
“The sheer pace and complexity of global tariff changes make it nearly impossible for most businesses to keep up manually,” Eric Loeb, executive vice president of government affairs at Salesforce, told CNBC. “In the past, companies might have relied on small teams of in-house experts to keep pace.”
Firms say that AI systems are enabling them to take decisions on adjustments to their global supply chains much faster.
Andrew Bell, chief product officer of supply chain management software firm Kinaxis, said that manufacturers and distributors looking to inform their response to tariffs are using his firm’s machine learning technology to assess their products and the materials that go into them, as well as external signals like news articles and macroeconomic data.
“With that information, we can start doing some of those simulations of, here is a particular part that is in your build material that has a significant tariff. If you switched to using this other part instead, what would the impact be overall?” Bell told CNBC.
‘AI’s moment to shine’
Trump’s tariffs list — which covers dozens of countries — has forced companies to rethink their supply chains and pricing, with the likes of Walmart and Nikealready raising prices on some products. The U.S. imported about $3.3 trillion of goods in 2024, according to census data.
Uncertainty from the U.S. tariff measures “actually probably presents AI’s moment to shine,” Zack Kass, a futurist and former head of OpenAI’s go-to-market strategy, told CNBC’s Silvia Amaro at the Ambrosetti Forum in Italy last month.
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“If you wonder how hard things could get without AI vis-a-vis automation, and what would happen in a world where you can’t just employ a bunch of people overnight, AI presents this alternative proposal,” he added.
Nagendra Bandaru, managing partner and global head of technology services at Indian IT giant Wipro, said clients are using the company’s agentic AI solutions “to pivot supplier strategies, adjust trade lanes, and manage duty exposure dynamically as policy landscapes evolve.”
Wipro says it uses a range of AI systems — both proprietary and supplied by third parties — from large language models to traditional machine learning and computer vision techniques to inspect physical assets in cross-border transit.
‘Not a silver bullet’
While it preferred to keep company names confidential, Wipro said that firms using its AI products to navigate Trump’s tariffs range from a Fortune 500 electronics manufacturer with factories in Asia to an automotive parts supplier exporting to Europe and North America.
“AI is a powerful enabler — but not a silver bullet,” Bandaru told CNBC. “It doesn’t replace trade policy strategy, it enhances it by transforming global trade from a reactive challenge into a proactive, data-driven advantage.”
AI was already a key investment priority for global firms prior to Trump’s sweeping tariff announcements on April. Nearly three-quarters of business leaders ranked AI and generative AI in their top three technologies for investment in 2025, according to a report by Capgemini published in January.
“There are a number of ways AI can assist companies dealing with the tariffs and resulting uncertainty. But any AI solution’s success will be predicated on the quality of the data it has access to,” Ajay Agarwal, partner at Bain Capital Ventures, told CNBC.
The venture capitalist said that one of his portfolio companies, FourKites, uses supply chain network data with AI to help firms understand the logistics impacts of adjusting suppliers due to tariffs.
“They are working with a number of Fortune 500 companies to leverage their agents for freight and ocean to provide this level of visibility and intelligence,” Agarwal said.
“Switching suppliers may reduce tariffs costs, but might increase lead times and transportation costs,” he added. “In addition, the volatility of the tariffs [has] severely impacted the rates and capacity available in both the ocean and the domestic freight networks.”
A Zoox autonomous robotaxi in San Francisco, California, US, on Wednesday, Dec. 4, 2024.
David Paul Morris | Bloomberg | Getty Images
Amazon‘s Zoox robotaxi unit issued a voluntary recall of its software for the second time in a month following a recent crash in San Francisco.
On May 8, an unoccupied Zoox robotaxi was turning at low speed when it was struck by an electric scooter rider after braking to yield at an intersection. The person on the scooter declined medical attention after sustaining minor injuries as a result of the collision, Zoox said.
“The Zoox vehicle was stopped at the time of contact,” the company said in a blog post. “The e-scooterist fell to the ground directly next to the vehicle. The robotaxi then began to move and stopped after completing the turn, but did not make further contact with the e-scooterist.”
Zoox said it submitted a voluntary software recall report to the National Highway Traffic Safety Administration on Thursday.
A Zoox spokesperson said the notice should be published on the NHTSA website early next week. The recall affected 270 vehicles, the spokesperson said.
The NHTSA said in a statement it had received the recall notice and that the agency “advises road users to be cautious in the vicinity of vehicles because drivers may incorrectly predict the travel path of a cyclist or scooter rider or come to an unexpected stop.”
If an autonomous vehicle continues to move after contact with any nearby vulnerable road user, it risks causing harm or further harm. In the AV industry, General Motors-backed Cruise exited the robotaxi business after a collision in which one of its vehicles injured a pedestrian who had been struck by a human-driven car and was then rolled over by the Cruise AV.
Zoox’s May incident comes roughly two weeks after the company announced a separate voluntary software recall following a recent Las Vegas crash. In that incident, an unoccupied Zoox robotaxi collided with a passenger vehicle, resulting in minor damage to both vehicles.
The company issued a software recall for 270 of its robotaxis in order to address a defect with its automated driving system that could cause it to inaccurately predict the movement of another car, increasing the “risk of a crash.”
Amazon acquired Zoox in 2020 for more than $1 billion, announcing at the time that the deal would help bring the self-driving technology company’s “vision for autonomous ride-hailing to reality.”
While Zoox is in a testing and development stage with its AVs on public roads in the U.S., Alphabet’s Waymo is already operating commercial, driverless ride-hailing services in Phoenix, San Francisco, Los Angeles and Austin, Texas, and is ramping up in Atlanta.
Teslais promising it will launch its long-delayed robotaxis in Austin next month, and, if all goes well, plans to expand after that to San Francisco, Los Angeles and San Antonio, Texas.
Shares of Intuit popped about 9% on Friday, a day after the company reported quarterly results that beat analysts’ estimates and issued rosy guidance for the full year.
Intuit, which is best known for its TurboTax and QuickBooks software, said revenue in the fiscal third quarter increased 15% to $7.8 billion. Net income rose 18% to $2.82 billion, or $10.02 per share, from $2.39 billion, or $8.42 per share, a year earlier.
“This is the fastest organic growth that we have had in over a decade,” Intuit CEO Sasan Goodarzi told CNBC’s “Closing Bell: Overtime” on Thursday. “It’s really incredible growth across the platform.”
For its full fiscal year, Intuit said it expects to report revenue of $18.72 billion to $18.76 billion, up from the range of $18.16 billion to $18.35 billion it shared last quarter. Analysts were expecting $18.35 billion, according to LSEG.
“We’re redefining what’s possible with [artificial intelligence] by becoming a one-stop shop of AI-agents and AI-enabled human experts to fuel the success of consumers and small and mid-market businesses,” Goodarzi said in a release Thursday.
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Goldman Sachs analysts reiterated their buy rating on the stock and raised their price target to $860 from $750 on Thursday. The analysts said Intuit’s execution across its core growth pillars is “reinforcing confidence” in its growth profile over the long term.
The company’s AI roadmap, which includes the introduction of AI agents, will add additional upside, the analysts added.
“In our view, Intuit stands out as a rare asset straddling both consumer and business ecosystems, all while supplemented by AI-prioritization,” the Goldman Sachs analysts wrote in a note.
Analysts at Deutsche Bank also reiterated their buy rating on the stock and raised their price target to $815 from $750.
They said the company’s results were “reassuring” after a rocky two years and that they feel more confident about its ability to grow the consumer business.
“Longer term, we continue to believe Intuit presents a unique investment opportunity and we see its platform approach powering accelerated innovation with leverage, thus enabling sustained mid-teens or better EPS growth,” the analysts wrote in a Friday note.