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The ticketing system for gigs, including next summer’s Oasis concerts, is “broken”, a senior executive at a resale site has told Sky News.

Matt Drew, who oversees business development at Viagogo, said Saturday’s sale of tickets for the band’s first gigs in 16 years “descended into chaos”.

Thousands of fans were left angry and frustrated in their efforts to buy tickets for the concerts in the UK and Ireland next July and August.

Many entered hours-long virtual queues to buy tickets on Ticketmaster, GigsAndTours, and See Tickets, only to find prices balloon into the hundreds of pounds by the time they could buy them, with others missing out completely.

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‘Dynamic pricing’: What can be done?

While defending Viagogo, where tickets were advertised for more than £2,000 shortly after going on sale on the “primary market”, Mr Drew said: “It’s a system that isn’t fit for purpose.”

“It’s clearly broken, and bands and consumers are the ones that are losing out,” he told Niall Paterson on Sky’s Daily podcast.

“Asking fans in the first place to buy tickets so far in advance, you’re putting fans in massive queues, which are pre-queues to other queues, having them be kicked out of these services, having the price triple on them at the point of checkout – these are scenarios that just illustrate what a mess this is.

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“That’s the reason why we believe this whole system needs a full review. It needs to be looked at from top to bottom and redesigned in a way that supports consumers.

“There’s a number of very clear and common threads that would be foundational to a better system – much greater transparency, much greater levels of competition.

“These exclusive points of sales are almost unique to this industry, and it’s clear that they don’t work. They cause crashes, they cause the ability for people to squeeze on price to eye-watering levels.”

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Mr Drew added that the use of dynamic pricing in the sale of Oasis tickets was different from other instances of its use in industries such as taxi rides because “it was a closed shop”.

“There is no competitive tension. So what that means is that people who are dynamically pricing the event can really do as they see fit.

“In terms of their pricing, they’re really just choosing a price and there’s no downward pressure or competitive tension pushing them in a different direction.”

What is dynamic pricing?

The demand-based system was introduced by Ticketmaster in 2022.

It said it was brought in to stop touts and ensure more money goes to the artists.

Essentially, when there is a lot of demand for tickets, and limited supply, the price can go up.

Amid anger over Oasis’s ticket prices, the company said it does not set prices and shared a link to a website that said costs could be “fixed or market-based”.

On its own website, Ticketmaster describes its “Platinum” tickets as those that have their price adjusted according to supply and demand.

It says the goal of the dynamic pricing system is to “give fans fair and safe access to the tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true market value”.

The company claims it is artists, their teams, and promoters who set pricing and choose whether dynamic pricing is used for their shows.

Mr Drew also rejected criticism that Viagogo’s prices could not be justified, saying: “We run a ticketing marketplace… we don’t set prices.

“What we find almost all the time in these special cases with Oasis, with Taylor Swift, with Beyonce the year before is that there’s an initial flurry, there’s some crazy prices.

“They get listed, those tickets don’t sell, and over time the ticket prices smooth off, evolve down and end up in a place that’s reasonable and rational and ultimately set by the market.”

Read more:
Government promises review of dynamic pricing
Oasis tickets sold out as fans complain about surge in prices

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It comes as former minister David Davis told Sky’s Politics Hub with Sophy Ridge that the sale of Oasis tickets was “corporate Britain at its worst”, with fans “mistreated and ripped off”.

Mr Davis, who’s been a Tory MP since 1987, revealed he’d written to the Competition and Markets Authority about it to say “the rules are not working” and “this needs to be put right”.

“My hope is they will respond and do something about it. If they don’t, then we’ll have to pursue it further in parliament,” he added.

“These are digital shackles, a digital locked-in queue.

“You can’t get out, and that’s not how free markets work.”

Prime Minister Sir Keir Starmer has said the government will get a “grip” on the issue of surge pricing and Culture Secretary Lisa Nandy called the inflated selling of Oasis tickets “incredibly depressing”.

She said the government “will include issues around the transparency and use of dynamic pricing, including the technology around queuing systems which incentivise it, in our forthcoming consultation on consumer protections for ticket resales”.

Ticketmaster said it does not set prices and its website says this is down to the “event organiser” who “has priced these tickets according to their market value”.

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Whose Line Is It Anyway? star Tony Slattery dies of heart attack aged 65

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Whose Line Is It Anyway? star Tony Slattery dies of heart attack aged 65

Comedian and actor Tony Slattery has died aged 65 following a heart attack, his partner has said.

The actor was famous for appearing on the Channel 4 comedy improvisation show Whose Line Is It Anyway? and comedy shows like Just A Minute and Have I Got News For You.

A statement made on behalf of his partner Mark Michael Hutchinson said: “It is with great sadness we must announce actor and comedian Tony Slattery, aged 65, has passed away today, Tuesday morning, following a heart attack on Sunday evening.”

Born in 1959, Slattery went to the University of Cambridge alongside contemporaries Dame Emma Thompson, Sir Stephen Fry and Hugh Laurie.

While there he served as president of the legendary Cambridge Footlights improvisation group.

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Slattery spoke regularly about his bipolar disorder and in 2020 revealed that he went bankrupt following a battle with substance abuse and mental health issues.

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He told the Radio Times that his “fiscal illiteracy and general innumeracy” as well as his “misplaced trust in people” had also contributed to his money problems.

He released a BBC documentary called What’s The Matter With Tony Slattery? in the same year, which saw him and Hutchinson visit leading experts on mood disorders and addiction.

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Paris Hilton, Beyonce and other stars donate and help out those affected by LA fires

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Paris Hilton, Beyonce and other stars donate and help out those affected by LA fires

Stars including Beyonce, Eva Longoria and Jamie Lee Curtis have pledged funds to support families affected by the fires in Los Angeles – along with Paris Hilton, who is among those who have lost their homes.

The blazes which erupted in the Pacific Palisades and other areas of the county last week have destroyed thousands of properties and killed at least 24 people.

US reality star and businesswoman Hilton has launched an emergency fund to support families who have been displaced, and kickstarted it with a personal donation of $100,000 dollars (£82,000).

The 43-year-old, who watched her home in Malibu “burn to the ground” as the fires were covered on TV, has also been spending time with animal organisations. She announced on social media that she is fostering a dog whose owners lost their home.

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Paris Hilton posts video of destroyed home

“While I’ve lost my Malibu home, my thoughts are with the countless families who have lost so much more – their homes, cherished keepsakes, the communities they loved, and their sense of stability,” Hilton said in a statement on social media.

Beyonce contributed $2.5m to a newly launched LA Fire Relief Fund, created by her charitable foundation, BeyGOOD.

“The fund is earmarked to aid families in the Altadena/Pasadena area who lost their homes, and to churches and community centres to address the immediate needs of those affected by the wildfires,” the organisation said in a statement.

A helicopter drops water while fighting the Auto Fire in Ventura County, Calif., on Monday, Jan. 13, 2025. (AP Photo/Noah Berger)
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Pic: AP/Noah Berger

Beyonce’s mother Tina Knowles lost her bungalow in Malibu in the fires.

“It was my favourite place, my sanctuary, my sacred happy place,” she wrote on Instagram. “Now it is gone. God Bless all the brave men and women in our fire department who risked their lives in dangerous conditions.”

Other celebrities who have donated funds include Desperate Housewives star Longoria and her foundation, the Screen Actors Guild, the Recording Academy, which runs the Grammys, and Oscar-winning actress Jamie Lee Curtis and her family – who have all pledged $1m (£819,000) each.

Prince Harry and Meghan are believed to have donated clothing, children’s items and other essential supplies, and were seen making a surprise visit to hand out food to evacuees in Pasadena.

Read more:
Oscar nominations and other events delayed or cancelled
The winds that fuelled fires are back – here’s what it could mean

Prince Harry and Meghan Markle Volunteering in Pasadena on 11/01/25
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Prince Harry and his wife Meghan supported residents in Pasadena

Actors Mel Gibson, Miles Teller, Jeff Bridges, Billy Crystal, Jamie Chung and Bryan Greenberg are also among the Hollywood stars confirmed to have lost homes, along with talk show host Ricki Lake, and reality stars Spencer and Heidi Pratt.

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Ricki Lake shared on Instagram the moment flames got to her property in Malibu

The fires, which are burning around Los Angeles, come at the start of Hollywood’s awards season.

Organisers of the Oscars have postponed the nominations announcement twice, with the shortlists currently set to be revealed on 23 January, and the event’s annual luncheon ahead of the ceremony has been cancelled.

The show itself is still set to go ahead on 2 March. The Grammys, scheduled for 2 February, is also reportedly still set to go ahead.

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Actors who sheltered in Ukraine’s Mariupol theatre bring story of bombing to the stage

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Actors who sheltered in Ukraine's Mariupol theatre bring story of bombing to the stage

The Donetsk theatre in the city of Mariupol was supposed to be a place of safety for hundreds of civilians sheltering during the first few weeks of Russia’s invasion in Ukraine. A sign bearing the word “children” was marked on the ground outside, visible from the air.

On 16 March 2022, the building was bombed. Authorities at the time said about 300 people had died, although some estimates were higher.

The stories of survivors are now being recounted by actors who were among those sheltering in the theatre at the time. Mariupol Drama, a play which opens in the UK this week, features real video footage captured on their phones, and personal items saved from the rubble.

A warning that children were sheltering inside the theatre was visible from space. Pic: Maxar Technologies
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A warning that children were sheltering inside the theatre was visible from the skies. Pic: Maxar Technologies

Olena Bila and her partner Ihor Kytrysh, who have acted at the theatre since 2003, managed to escape the devastation with their son, Matvii.

“This is a story with a lot of memories from a previous life,” Olena tells Sky News from Ukraine, speaking through a translator. “We worked and lived in Mariupol and did what we loved. In a few days, we lost everything.”

The family also lost their home. Olena says she hopes the play shows that material possessions are not what’s important.

“We lost the material side of our lives. We want to show for everybody that all items around you, the material side of your life, doesn’t matter… it’s your mind, it’s your soul, it’s your heart [that does].”

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Mariupol Theatre 
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The theatre was bombed in March 2022

The couple also hope the production will remind people, almost three years on from the start of Russia’s invasion, that the war is still ongoing.

“We are still at war,” Olena says. “It’s our stories, real stories. Not Hollywood fiction, but a story of real people in Ukraine.

“It’s very hard to see that this war is still continuing. We still have no room for our plans for the future.”

After the start of Russia’s invasion in February 2022, the theatre, in the city’s Tsentralnyi district, became a hub for the distribution of medicine, food and water, and a designated gathering point for people hoping to be evacuated from Mariupol via humanitarian corridors.

Personal items saved from the theatre in Mariupol, Ukraine, which was bombed by Russia in 2022, are used on stage in the play, Mariupol Drama. Pic: Tiberi Shiutiv
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Personal items saved from the theatre are used on stage in the play. Pic: Tiberi Shiutiv

The building was attacked after weeks of Russian fire on Mariupol.

Vira Lebedynska, the theatre’s head of music and drama, is also one of the performers in Mariupol Drama. When the bombs hit, she was sheltering in an underground room used for music recording which remained mostly untouched, she says.

It saved her.

Russia denied bombing the building deliberately. Following their own investigation, Amnesty International described the attack as a war crime.

British actor David MacCreedy heard about Mariupol Drama and met the actors during an aid trip to Ukraine and says he was struck “by just how powerful it was”. He has been instrumental in bringing the story to the UK.

“It needed to be seen here,” he says.

The play’s actors want to show that despite the destruction of the building, Mariupol’s theatre is still alive.

“Our theatre is fighting,” says Olena.”It is restored not to cry, but to fight.”

Mariupol Drama is on at the Home performing arts centre in Manchester from today until Saturday.

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