The ticketing system for gigs, including next summer’s Oasis concerts, is “broken”, a senior executive at a resale site has told Sky News.
Matt Drew, who oversees business development at Viagogo, said Saturday’s sale of tickets for the band’s first gigs in 16 years “descended into chaos”.
Thousands of fans were left angry and frustrated in their efforts to buy tickets for the concerts in the UK and Ireland next July and August.
Many entered hours-long virtual queues to buy tickets on Ticketmaster, GigsAndTours, and See Tickets, only to find prices balloon into the hundreds of pounds by the time they could buy them, with others missing out completely.
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‘Dynamic pricing’: What can be done?
While defending Viagogo, where tickets were advertised for more than £2,000 shortly after going on sale on the “primary market”, Mr Drew said: “It’s a system that isn’t fit for purpose.”
“It’s clearly broken, and bands and consumers are the ones that are losing out,” he told Niall Paterson on Sky’s Daily podcast.
“Asking fans in the first place to buy tickets so far in advance, you’re putting fans in massive queues, which are pre-queues to other queues, having them be kicked out of these services, having the price triple on them at the point of checkout – these are scenarios that just illustrate what a mess this is.
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“That’s the reason why we believe this whole system needs a full review. It needs to be looked at from top to bottom and redesigned in a way that supports consumers.
“There’s a number of very clear and common threads that would be foundational to a better system – much greater transparency, much greater levels of competition.
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“These exclusive points of sales are almost unique to this industry, and it’s clear that they don’t work. They cause crashes, they cause the ability for people to squeeze on price to eye-watering levels.”
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Mr Drew added that the use of dynamic pricing in the sale of Oasis tickets was different from other instances of its use in industries such as taxi rides because “it was a closed shop”.
“There is no competitive tension. So what that means is that people who are dynamically pricing the event can really do as they see fit.
“In terms of their pricing, they’re really just choosing a price and there’s no downward pressure or competitive tension pushing them in a different direction.”
What is dynamic pricing?
The demand-based system was introduced by Ticketmaster in 2022.
It said it was brought in to stop touts and ensure more money goes to the artists.
Essentially, when there is a lot of demand for tickets, and limited supply, the price can go up.
Amid anger over Oasis’s ticket prices, the company said it does not set prices and shared a link to a website that said costs could be “fixed or market-based”.
On its own website, Ticketmaster describes its “Platinum” tickets as those that have their price adjusted according to supply and demand.
It says the goal of the dynamic pricing system is to “give fans fair and safe access to the tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true market value”.
The company claims it is artists, their teams, and promoters who set pricing and choose whether dynamic pricing is used for their shows.
Mr Drew also rejected criticism that Viagogo’s prices could not be justified, saying: “We run a ticketing marketplace… we don’t set prices.
“What we find almost all the time in these special cases with Oasis, with Taylor Swift, with Beyonce the year before is that there’s an initial flurry, there’s some crazy prices.
“They get listed, those tickets don’t sell, and over time the ticket prices smooth off, evolve down and end up in a place that’s reasonable and rational and ultimately set by the market.”
It comes as former minister David Davis told Sky’s Politics Hub with Sophy Ridge that the sale of Oasis tickets was “corporate Britain at its worst”, with fans “mistreated and ripped off”.
Mr Davis, who’s been a Tory MP since 1987, revealed he’d written to the Competition and Markets Authority about it to say “the rules are not working” and “this needs to be put right”.
“My hope is they will respond and do something about it. If they don’t, then we’ll have to pursue it further in parliament,” he added.
“These are digital shackles, a digital locked-in queue.
“You can’t get out, and that’s not how free markets work.”
Prime Minister Sir Keir Starmer has said the government will get a “grip” on the issue of surge pricing and Culture Secretary Lisa Nandy called the inflated selling of Oasis tickets “incredibly depressing”.
She said the government “will include issues around the transparency and use of dynamic pricing, including the technology around queuing systems which incentivise it, in our forthcoming consultation on consumer protections for ticket resales”.
Ticketmaster said it does not set prices and its website says this is down to the “event organiser” who “has priced these tickets according to their market value”.
The mother of Cassie Ventura has told a court she felt “physically sick” when her daughter told her Sean “Diddy” Combs had threatened to “release two explicit sex tapes” after discovering his long-time girlfriend was dating someone else.
Giving evidence on Tuesday, the seventh day of the trial, Regina Ventura said she did not initially understand the email Cassie sent her in December 2011, saying, “The sex tape threw me, [Diddy] was trying to hurt my daughter.”
The email said Combs was planning to release two explicit videos of her and send someone to hurt her and the man she was seeing, rapper Kid Cudi, whose real name is Scott Mescudi.
Regina said the family took out a home equity loan and paid Diddy $20,000 to recoup money he had spent on Cassie “because he demanded it,” angry that Cassie was now dating Cudi.
She said the money was returned days later.
During her evidence, jurors were shown photographs of bruises on Cassie’s body Ms Ventura said were taken when her daughter returned home for Christmas in 2011.
Regina’s time on the stand was fairly brief, as the defence declined the opportunity to question her.
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Image: Scott Mescudi, aka Kid Cudi, who dated Cassie in 2011. Pic: Reuters
Prosecutors say Combs, the founder of Bad Boy Records, forced women to take part in days-long, drug-fuelled sexual performances known as “Freak Offs” from 2004 to 2024, facilitated by his large retinue of staff. Combs, 55, has pleaded not guilty.
The rapper faces five criminal counts: one count of racketeering conspiracy; two counts of sex trafficking by force, fraud or coercion; and two counts of transportation to engage in prostitution.
Image: Combs and Cassie pictured in 2015. Pic: Reuters
Last week, the prosecutors’ star witness, Cassie Ventura, who dated Combs for over a decade, spent four days giving evidence.
Combs’s legal team has sought to show jurors that his relationship with Ventura was complicated, and while they acknowledge he was an abusive partner, and had substance issues, they say the sex acts described by the prosecution were consensual.
A male exotic dancer nicknamed “The Punisher” also gave testimony, telling jurors that in the autumn of 2012, Cassie contacted him asking him to “create a sexy, erotic scene” Diddy, and using the pseudonym “Janet”.
Image: Male exotic dancer Sharay Hayes, aka The Punisher. Pic: Reuters
Sharay Hayes said he went on to have eight to 12 more encounters with the couple, having sex with Cassie, while Diddy watched from a distance.
He described the hotel rooms as routinely being dressed with electric candles and sheet-covered furniture, and says Cassie told him not to “acknowledge” her husband, and to “try not to look at him and no communication”.
He says Diddy would often wear a cap, and he could not see his face, but he later realised it was the famous rapper.
“The Punisher” mentioned using a “considerable amount of baby oil” during the performances, saying “[Diddy] wanted us to keep our bodies covered, to shine”.
He later described the acts as “a fetish type thing,” and while he said he believed Cassie was fully consensual, he also said he “did occasionally see her sigh or wince” and said she would frequently look at Diddy “for cues”.
Paid between $1,200 (£900) and $2,000 (£1.500) for each performance, he said he was not called back after struggling to get an erection during one encounter.
He said he never saw Diddy use drugs or saw filming during any of the performances.
Car park dispute with Suge Knight
David James, Diddy’s ex-personal assistant, also completed his evidence and testified that he never saw physical violence between Cassie and his former boss.
Image: David James, Combs’s former assistant. Pic: Reuters
James, who worked for Diddy for two years, said he left Diddy’s employment after he realised his “life was in danger” following a dispute in a car park with rival record label owner Suge Knight, which culminated in Diddy bringing three handguns to try to find Knight and his entourage.
He also detailed an altercation between Diddy and his personal chef, Jourdan Atkinson, and said he refused to file a police report after Diddy told him to say “Chef Jourdan hit him first”.
The final person to give evidence was a special agent responsible for planning the March 2024 raids on Combs’s Miami home on Star Island.
Steve Gannon showed photos of items taken during the raid, including sex toys, high heels and loaded guns, and explained how an armoured vehicle was used to break down the mansion’s front gate to gain entry while the family was away on a trip.
Combs has been held in the Metropolitan Detention Center in Brooklyn since September and faces at least 15 years or possibly life in prison if convicted.
Actor George Wendt, who played Norm Peterson in the iconic sitcom Cheers, has died at the age of 76.
His family said he died early on Tuesday morning, peacefully in his sleep, according to publicity firm The Agency Group.
“George was a doting family man, a well-loved friend and confidant to all of those lucky enough to have known him. He will be missed forever,” the family said in a statement.
His character as an affable, beer-loving barfly in Cheers was watched by millions in the 1980s – earning him six consecutive Emmy nominations for best supporting actor.
The sitcom was based in a Boston bar “where everybody knows your name” – proved true given everyone would shout “Norm!” when he walked in.
Wendt appeared in all 273 episodes of Cheers – with his regular first line of “afternoon everybody” a firm fan favourite.
He was also a prominent presence on Broadway – appearing on stage in Art, Hairspray and Elf. Before rising to fame, he spent six years in Chicago’s renowned Second City improvisation troupe.
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In an interview with GQ magazine, he revealed he didn’t have high hopes when he auditioned for the role that would catapult him to fame.
“My agent said: ‘It’s a small role, honey. It’s one line. Actually, it’s one word.’ The word was ‘beer.’
“I was having a hard time believing I was right for the role of ‘the guy who looked like he wanted a beer.’
“So I went in, and they said, ‘It’s too small a role. Why don’t you read this other one?’ And it was a guy who never left the bar.”
One of nine children, Wendt was born in Chicago and graduated with a degree in economics.
He married actress Bernadette Birkett in 1978, who voiced the character of Norm’s wife in Cheers but never appeared on screen. They have three children.
Wendt’s nephew is Jason Sudeikis, who played the lead role in Ted Lasso.