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Complaints about fraud and scams have reached a six-year high, with half about bank transfers, according to the Financial Ombudsman Service (FOS).

Consumers lodged 8,734 cases between 1 April and 30 June, said the service – which resolves disputes between consumers and financial firms.

This represents a 43% increase on the same period in 2023. The quarterly figures are also the highest since the FOS started tracking data in 2018.

The FOS blamed several factors for the rise including:

• Growth in investment scams on social media where fraudsters demand payment by credit or debit card
• Consumers making multiple claims as funds pass through several banks before reaching the fraudster
• More online fraud cases being handled by companies who manage claims for consumers

Pat Hurley, ombudsman director for banking, said: “Fraudsters’ methods are always evolving, and we continue to see that reflected in the complaints brought to our service.”

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More than half of the complaints (4,752) were linked to authorised push payment (APP) scams, when customers are tricked into approving an online bank transfer to a fraudster.

But 2,734 of those cases were not covered by a voluntary code, which provides additional protection for consumers and means they are reimbursed unless there are exceptional circumstances.

Many banks have signed up to the voluntary code. Some banks operate their own fraud refund guarantees, such as TSB.

Around 49% of cases which fall under the code were upheld by the FOS.

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Abby Thomas, chief executive and chief ombudsman of the FOS, said “it’s disappointing to see complaint levels rising to even higher levels”, adding “nobody should be afraid to come forward”.

“In recent years, we have investigated thousands of cases, returning more than £150m to those who have fallen victim to these crimes,” she said.

New rules will speed up refunds

The FOS said new rules are being introduced which should speed up the time it takes for victims of fraud and scams to be reimbursed.

The scheme, which will apply to all firms, is being introduced by the Payment Systems Regulator (PSR) and requires financial companies to reimburse customers who are victims of scams unless the customer has been grossly negligent.

The rules will cover many APP scams of up to £415,000 with some exceptions – such as the payment being made abroad.

Tips to avoid scams

The FOS has offered some tips to avoid falling victim to fraud:

• A bank or the police will never call to ask you to move your money to a “safe account”. Hang up the phone and contact your bank.
• Be wary of paying money as part of an employment opportunity. It is likely to be a scam.
• Investments advertised on social media could be dodgy. Ensure the company is regulated by the Financial Conduct Authority.

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Police appeal after man charged with murdering two women and raping third

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Police appeal after man charged with murdering two women and raping third

Police have appealed for information after a man was charged with murdering two women and raping a third.

Simon Levy has been charged with murdering 53-year-old Carmenza Valencia-Trujillo who died on the Aylesbury Estate, south-east London, on 17 March, the Metropolitan Police said.

In September, Levy, of Beaufoy Road, Tottenham, north London, was charged with murdering 39-year-old Sheryl Wilkins who was found unresponsive in High Road, Tottenham, on 24 August.

He is also accused of grievous bodily harm with intent, non-fatal strangulation and two counts of rape against a third woman, who cannot be named for legal reasons, in Haringey, north London, on 21 January, police said.

The 40-year-old will appear at Westminster Magistrates’ Court on Tuesday charged with Ms Valencia-Trujillo’s murder.

Sheryl Wilkins was found unresponsive in High Road, Tottenham, on 24 August. Pic: Metropolitan Police
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Sheryl Wilkins was found unresponsive in High Road, Tottenham, on 24 August. Pic: Metropolitan Police

He is also due to appear at the Old Bailey on Wednesday for a plea and trial preparation hearing for the murder of Ms Wilkins.

Detectives believe there may be individuals who have information relevant to this investigation – or who are yet to report incidents which have directly impacted them – and are asking for people to come forward.

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Family of woman killed 56 years ago, in a case of mistaken identity, believe her remains are buried in a garden

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Family of woman killed 56 years ago, in a case of mistaken identity, believe her remains are buried in a garden

The family of murder victim Muriel McKay believe her remains are buried in a garden in east London, the High Court has heard.

Ms McKay was officially declared dead by a High Court judge earlier this month, 56 years after being kidnapped.

The 55-year-old was taken from her London home by Nizamodeen and his brother Arthur Hosein in December 1969.

They mistook her for Anna, the wife of media mogul Rupert Murdoch.

Ms McKay’s husband was newspaper executive Alick McKay, the deputy to newspaper mogul Rupert Murdoch.

The kidnappers realised their mistake, but still demanded a £1m ransom for her safe return.

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The two Hosein brothers were convicted and jailed for life in one of the first murder trials without a body. Arthur Hosein died in prison.

On Monday, barristers for two of Ms McKay’s children, Ian McKay and Dianne Levinson, asked a judge to order that the homeowners of two neighbouring properties on Bethnal Green Road allow the family to conduct a “ground-penetrating radar survey” of a shared back garden.

One of the homeowners, Madeleine Higson, opposes the injunction bid, which would also stop her from disturbing the garden.

Mr Justice Richard Smith said he will hand down his judgment at 2pm on Tuesday, stating the case involved “not uncomplicated legal sensitivities”.

Speaking following the hearing, Ms McKay’s grandson Mark Dyer said the bid to discover her remains was “important to the whole family”.

He said: “We do not want to be felt sorry for, we just actually want to get on and … scan the place, check for my grandmother.

“We’ve been told she’s there, most probably there, so we need to pick her up.

“She would like to come home for Christmas this year and what is left of her is purely some remains, some bones.

“They should find a place where the family can go and visit, where whoever’s interested in what happened to her should go and visit, and that’s the right thing to do.”

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UK to launch new ‘national day’ to remember victims and survivors of terrorism

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UK to launch new 'national day' to remember victims and survivors of terrorism

A new “national day” to honour victims and survivors of terrorism will be added to the calendar from next year, it has been revealed.

The annual commemoration will fall on 21 August, and will be marked in a different place each year to recognise the widespread impact of terrorism around the country.

It comes after a 12-week public consultation showed 91% supported the plan for a national day, and 84% strongly supported the proposal.

Flowers left in St Ann's Square, Manchester, to remember the Manchester Arena terror attack. Pic: PA
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Flowers left in St Ann’s Square, Manchester, to remember the Manchester Arena terror attack. Pic: PA

How the day will look, including a final name and symbol, will be worked out collaboratively between survivors and ministers, according to the Home Office.

But it will “honour and remember victims and survivors of terrorism”, encouraging survivors to access specialist support, spotlighting their stories, and educating the public.

A spokesperson for the Home Office confirmed that it would not be a bank holiday.

Jo Berry, whose father Sir Anthony Berry was killed in the IRA Brighton hotel bombing in 1984, said victims of terrorism would no longer be “a footnote of history”.

Jo Berry, whose father was killed in the Brighton bombing in 1984, with convicted bomber Patrick Magee in 2004. File pic: PA
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Jo Berry, whose father was killed in the Brighton bombing in 1984, with convicted bomber Patrick Magee in 2004. File pic: PA

She said: “What we remember as a nation matters. It sends a signal about what we value.

“For too long, survivors of terror attacks, and those who have been killed in them, have been a footnote of history. Survivors have felt ignored and forgotten.

“That’s why Survivors Against Terror launched a campaign for a new national day of memorial three years ago.”

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Travis Frain, who survived the Westminster Bridge attack in 2017, also backed the campaign.

He said: “A national day would provide an opportunity to remember those we have lost, to pay tribute to the bravery and resilience of those who have survived these heinous acts, and for us to look forward to the future to educate the next generation.”

The date was chosen to coincide with the UN International Day of Remembrance and Tribute to the Victims of Terrorism.

Plans have also been announced for a new support hub to help victims in the aftermath of terror attacks.

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