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In late 2022, OpenAI’s launch of ChatGPT spurred an explosion of interest in the possibilities for artificial intelligence.

Within months, some of the biggest tech companies in the world, including Microsoft, Meta and Google, joined the party, launching their own AI chatbots and generative AI tools. By the end of 2023, Nvidia proved it was the only company in the world positioned to make huge amounts of money by powering those services.

Fast-forward to 2024, and a big theme in AI involves our consumer favorite gadgets, with tech companies trying to bring AI to phones and laptops.

Earlier this year, Samsung launched its AI-powered Galaxy S24 smartphone. Microsoft, partnering with companies like Dell, HP and Qualcomm, started selling a new crop of AI computers over the summer called Copilot+ PCs. A few weeks ago, Google launched its Pixel 9 series of AI phones.

So far, these new devices have underwhelmed. Rather than creating whole new experiences, they’ve introduced features for making it easier to edit photos, talk to a chatbot or provide live captions for videos. Then there’s Humane’s AI pin, a clip-on gizmo that launched in April and was immediately panned in reviews. By August, reports surfaced that daily returns were outpacing sales.

Apple will try to change the narrative.

On Monday, the company is expected to show off its new family of iPhones, packed with the AI capabilities announced in June. The system is called Apple Intelligence, and it’ll be rolling out over the coming months. Current Apple devices like the iPhone 15 Pro and some newer iPads and Macs will also have access to it.

Apple Intelligence's key role is adding 'stickiness' to the Apple ecosystem, analyst says

But Apple Intelligence will be free. So the company needs to convince hundreds of millions of iPhone customers that it’s time for an upgrade.

That’s what Wall Street is watching for when the latest iPhones go on sale this month. Will Apple Intelligence move more iPhones? Or will the post-pandemic sales slump continue?

“The reality is GenAI is still in its early stages and use cases that have been announced are probably only the tip of the iceberg of what’s to come,” said Nabila Popal, a mobile analyst at IDC.

Apple plans to roll out Apple Intelligence in stages. It will initially only be available in U.S. English, and will likely be blocked in countries with strict AI regulations, like China. Plus, many of the features Apple announced in June won’t be ready on Day 1. Instead, they’ll be introduced in phases over the coming months.

Because of Apple’s measured rollout strategy, even the most bullish analysts expect it to take years for the company to get its AI into the hands of the 1 billion or so iPhone users.

Do consumers want AI gadgets?

Apple typically adds modest enhancements to its iPhones each year. The camera gets a little better. The processors are faster. The battery life improves. None of that is compelling enough to get consumers to rush to upgrade every year or two as they did in the earlier days of the iPhone when big hardware innovations were standard. You can expect the same kind of iterative hardware improvements for this year’s phones.

That puts more pressure on Apple Intelligence to deliver. But consumer appetite is a question mark.

Results from a recent survey by research firm Canalys showed just 7% of consumers had a “very high inclination” to make a purchasing decision because of AI. Interest is significantly higher in Apple’s two most lucrative markets, the U.S. and China, but there’s a giant disparity between them.

In the U.S., 15% of respondents said they had a high or very high inclination to buy gadgets because of AI. In China, where consumers tend to care more about tech specs, that number was 43%. The relatively muted interested, especially in the U.S., suggests that Apple will need its marketing machine to tell a compelling story around what AI can do for the typical iPhone user.

“There are lots of interesting features, but you have to bring those to the normal user in situations they can use repeatedly, not just a one-time feature,” said Gerrit Schneemann, an analyst at Counterpoint Technology. “It’s hard to tell that story in a store with a poster or a two-second sales pitch.”

Apple CEO Tim Cook speaks during Apple’s annual Worldwide Developers Conference in Cupertino, California, on June 10, 2024.

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Apple Intelligence will use the personal data stored on your phone and help supercharge Siri into a more capable assistant. Plus, app developers will be able tap into Apple intelligence, so you can use it everywhere on your phone. Schneemann said that’s a fresh take on AI compared with Google or Samsung.

“There is the potential to help speed up that educational curve and permeate into the market,” he said.

Samsung’s Galaxy S24, its latest flagship device, has sold better than last year’s model. But there’s little evidence that AI is the primary driver, IDC’s Popal said. Apple is in another category.

“The psyche for premium Apple customers is different,” Popal said, adding that many iPhone customers buy their phones using financing plans, which make it easier to upgrade.

More recently, Google launched its Pixel 9 series of phones, which has the company’s digital AI assistant, Gemini, built directly into the software. Google’s smartphones have never been major sellers, but they often show what’s possible on Android phones before those features make their way to Samsung or Motorola devices.

The marquee feature on the Pixel is a version of Gemini that can carry out natural conversations instead of responding to one command at a time, a capability other Android phones with Gemini should get in the future.

While the reviews for the Pixel 9 were positive, it’s still too early to tell if AI can finally juice sales.

In the PC market, Microsoft’s Copilot+ PCs launched this summer, but without their marquee AI feature, Recall. (Microsoft learned the hard way it’s not a good idea to launch a product that takes screenshots of everything you do on your computer every few seconds.) Recall will hit this market later this fall for a limited number of early testers.

Without Recall, there’s not much AI in this batch of AI PCs.

The real benefit for now seems to be the power and performance from the new PC chips from Qualcomm that debuted in Copilot+ PCs. The processors are based on the same technology as your phone chip, meaning they’re still plenty powerful without using up the battery.

“This is the transition of the traditional PC, turning it to look like a mobile device,” said Alex Katouzian, Qualcomm’s general manager for mobile and wearable technology. He said Microsoft is working on more AI features and fixing the privacy issues with Recall.

Microsoft said it expects 50 million Copilot+ PCs to ship this year, which would represent about 1 in 5 PCs expected to be sold. Katouzian said Qualcomm-powered Copilot PCs are “on track” so far.

Still, Copilot PCs made up “a relatively small percentage” of PC sales at Best Buy this summer, CEO Corie Barry said on the company’s most recent earnings call. She added that customers “just want to replace and upgrade” without necessarily looking for a device with AI or spending a premium for it.

Apple’s AI rollout

If Apple can buck the trend and successfully wow its customers with Apple Intelligence, the next step will be rolling it out globally to drive iPhone sales in markets outside the U.S.

There are other roadblocks in its way.

China, where Apple generates nearly a fifth of its sales, requires government approval before an AI model can launch in the country. Apple CEO Tim Cook told CNBC in August his team is working with regulators in China to make that happen.

Then there’s the EU, which has passed a slew of stringent laws regulating the world’s largest technology companies. Apple said this summer it won’t launch Apple Intelligence right away in the EU because of those regulations.

In the meantime, Apple Intelligence users will be members of a relatively exclusive club. Apple’s job is to convince customers to pay up for a new device and join.

“We’re very excited about the value that Apple Intelligence gives to users,” Cook told CNBC in August. “For that reason, we think it’s another compelling reason to upgrade … we’ll see how the season goes once we start shipping, but we’re very excited about it.”

Correction: Humane’s AI pin launched in April. An earlier version misstated the month,

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Bitcoin approaches $100,000 again as a cool inflation reading fuels risk appetite

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Bitcoin approaches 0,000 again as a cool inflation reading fuels risk appetite

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Bitcoin extended its rebound on Wednesday, hovering just below $100,000 after another encouraging inflation report fueled investors’ risk appetite.

The price of the flagship cryptocurrency was last higher by more than 3% at $99,444.43, bringing its 2-day gain to about 7%, according to Coin Metrics.

The CoinDesk 20 index, which measures the broader market of cryptocurrencies, gained 6%.

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Bitcoin approaches $100,000 after Wednesday’s CPI data

Shares of Coinbase gained 6%. Bitcoin proxies MicroStrategy and Mara Holdings each gained about 4%.

Wednesday’s move followed the release of the December consumer price index, which showed core inflation unexpectedly slowed in December. A day earlier, the market got another bright inflation reading in the producer price index, which showed wholesale prices rose less in December than expected.

The post-election crypto rally fizzled into the end of 2024 after Federal Reserve Chair Jerome Powell sounded an inflation warning on Dec. 18, and bitcoin suffered even steeper losses last week as a spike in bond yields prompted investors to dump growth-oriented risk assets. This Monday, bitcoin briefly dipped below $90,000.

The price of bitcoin has been taking its cue from the equities market in recent weeks, thanks in part to the popularity of bitcoin ETFs, which have led to the institutionalization of the asset. Bitcoin’s correlation with the S&P 500 has climbed in the past week, while its correlation with gold has dropped sharply since the end of December.

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From Gmail to Word, your privacy settings and AI are entering into a new relationship

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From Gmail to Word, your privacy settings and AI are entering into a new relationship

The Microsoft 365 website on a laptop arranged in New York, US, on Tuesday, June 25, 2024. 

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The beginning of the year is a great time to do some basic cyber hygiene. We’ve all been told to patch, change passwords, and update software. But one concern that has been increasingly creeping to the forefront is the sometimes quiet integration of potentially privacy-invading AI into programs.   

“AI’s rapid integration into our software and services has and should continue to raise significant questions about privacy policies that preceded the AI era,” said Lynette Owens, vice president, global consumer education at cybersecurity company Trend Micro. Many programs we use today — whether it be email, bookkeeping, or productivity tools, and social media and streaming apps — may be governed by privacy policies that lack clarity on whether our personal data can be used to train AI models.

“This leaves all of us vulnerable to uses of our personal information without the appropriate consent. It’s time for every app, website, or online service to take a good hard look at the data they are collecting, who they’re sharing it with, how they’re sharing it, and whether or not it can be accessed to train AI models,” Owens said. “There’s a lot of catch up needed to be done.”

Where AI is already inside our daily online lives

Owens said the potential issues overlap with most of the programs and applications we use on a daily basis.

“Many platforms have been integrating AI into their operations for years, long before AI became a buzzword,” she said. 

As an example, Owens points out that Gmail has used AI for spam filtering and predictive text with its “Smart Compose” feature. “And streaming services like Netflix rely on AI to analyze viewing habits and recommend content,” Owens said. Social media platforms like Facebook and Instagram have long used AI for facial recognition in photos and personalized content feeds.

“While these tools offer convenience, consumers should consider the potential privacy trade-offs, such as how much personal data is being collected and how it is used to train AI systems. Everyone should carefully review privacy settings, understand what data is being shared, and regularly check for updates to terms of service,”  Owens said.

One tool that has come in for particular scrutiny is Microsoft’s connected experiences, which has been around since 2019 and comes activated with an optional opt-out. It was recently highlighted in press reports — inaccurately, according to the company as well as some outside cybersecurity experts that have taken a look at the issue — as a feature that is new or that has had its settings changed. Leaving the sensational headlines aside, privacy experts do worry that advances in AI can lead to the potential for data and words in programs like Microsoft Word to be used in ways that privacy settings do not adequately cover.

“When tools like connected experiences evolve, even if the underlying privacy settings haven’t changed, the implications of data use might be far broader,” Owens said. 

A spokesman for Microsoft wrote in a statement to CNBC that Microsoft does not use customer data from Microsoft 365 consumer and commercial applications to train foundational large language models. He added that in certain instances, customers may consent to using their data for specific purposes, such as custom model development explicitly requested by some commercial customers. Additionally, the setting enables cloud-backed features many people have come to expect from productivity tools such as real-time co-authoring, cloud storage and tools like Editor in Word that provide spelling and grammar suggestions.

Default privacy settings are an issue

Ted Miracco, CEO of security software company Approov, said features like Microsoft’s connected experiences are a double-edged sword — the promise of enhanced productivity but the introduction of significant privacy red flags. The setting’s default-on status could, Miracco said, opt people into something they aren’t necessarily aware of, primarily related to data collection, and organizations may also want to think twice before leaving the feature on.

“Microsoft’s assurance provides only partial relief, but still falls short of mitigating some real privacy concern,” Miracco said.

Perception can be its own problem, according to Kaveh Vadat, founder of RiseOpp, an SEO marketing agency.

Having the default to enablement shifts the dynamic significantly,” Vahdat said. “Automatically enabling these features, even with good intentions, inherently places the onus on users to review and modify their privacy settings, which can feel intrusive or manipulative to some.”

His view is that companies need to be more transparent, not less, in an environment where there is a lot of distrust and suspicion regarding AI.

Companies including Microsoft should emphasize default opt-out rather than opt-in, and might provide more granular, non-technical information about how personal content is handled because perception can become a reality.

“Even if the technology is completely safe, public perception is shaped not just by facts but by fears and assumptions — especially in the AI era where users often feel disempowered,” he said.

OpenAI's Sam Altman: Microsoft partnership has been tremendously positive for both companies

Default settings that enable sharing make sense for business reasons but are bad for consumer privacy, according to Jochem Hummel, assistant professor of information systems and management at Warwick Business School at the University of Warwick in England.

Companies are able to enhance their products and maintain competitiveness with more data sharing as the default, Hummel said. However, from a user standpoint, prioritizing privacy by adopting an opt-in model for data sharing would be “a more ethical approach,” he said. And as long as the additional features offered through data collection are not indispensable, users can choose which aligns more closely with their interests.

There are real benefits to the current tradeoff between AI-enhanced tools and privacy, Hummel said, based on what he is seeing in the work turned in by students. Students who have grown up with web cameras, lives broadcast in real-time on social media, and all-encompassing technology, are often less concerned about privacy, Hummel said, and are embracing these tools enthusiastically. “My students, for example, are creating better presentations than ever,” he said.  

Managing the risks

In areas such as copyright law, fears about massive copying by LLMs have been overblown, according to Kevin Smith, director of libraries at Colby College, but AI’s evolution does intersect with core privacy concerns.

“A lot of the privacy concerns currently being raised about AI have actually been around for years; the rapid deployment of large language model trained AI has just focused attention on some of those issues,” Smith said. “Personal information is all about relationships, so the risk that AI models could uncover data that was more secure in a more ‘static’ system is the real change we need to find ways to manage,” he added.

In most programs, turning off AI features is an option buried in the settings. For instance, with connected experiences, open a document and then click “file” and then go to “account” and then find privacy settings. Once there, go to “manage settings” and scroll down to connected experiences. Click the box to turn it off.  Once doing so, Microsoft warns: “If you turn this off, some experiences may not be available to you.”  Microsoft says leaving the setting on will allow for more communication, collaboration, and AI served-up suggestions.

In Gmail, one needs to open it, tap the menu, then go to settings, then click the account you want to change and then scroll to the “general” section and uncheck the boxes next to the various “Smart features” and personalization options.

As cybersecurity vendor Malwarebytes put it in a blog post about the Microsoft feature: “turning that option off might result in some lost functionality if you’re working on the same document with other people in your organization. … If you want to turn these settings off for reasons of privacy and you don’t use them much anyway, by all means, do so. The settings can all be found under Privacy Settings for a reason. But nowhere could I find any indication that these connected experiences were used to train AI models.”

While these instructions are easy enough to follow, and learning more about what you have agreed to is probably a good option, some experts say the onus should not be on the consumer to deactivate these settings. “When companies implement features like these, they often present them as opt-ins for enhanced functionality, but users may not fully understand the scope of what they’re agreeing to,” said Wes Chaar, a data privacy expert.

“The crux of the issue lies in the vague disclosures and lack of clear communication about what ‘connected’ entails and how deeply their personal content is analyzed or stored,” Chaar said. “For those outside of technology, it might be likened to inviting a helpful assistant into your home, only to learn later they’ve taken notes on your private conversations for a training manual.”

The decision to manage, limit, or even revoke access to data underscores the imbalance in the current digital ecosystem. “Without robust systems prioritizing user consent and offering control, individuals are left vulnerable to having their data repurposed in ways they neither anticipate nor benefit from,” Chaar said.

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Microsoft launches consumption-based 365 Copilot Chat option for corporate users

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Microsoft launches consumption-based 365 Copilot Chat option for corporate users

Microsoft Chairman and CEO Satya Nadella speaks during the Microsoft May 20 Briefing event at Microsoft in Redmond, Washington, on May 20, 2024. Nadella unveiled a new category of PC on Monday that features generative artificial intelligence tools built directly into Windows, the company’s world leading operating system.

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Microsoft on Wednesday announced a tier of its Copilot assistant for corporate users with a consumption-based pricing model. The new Microsoft 365 Copilot Chat option represents an alternative to the Microsoft 365 Copilot, which organizations have been able to pay for based on the number of employees with access to it.

The introduction shows Microsoft’s determination to popularize generative artificial intelligence software in the workplace. Several companies have adopted the Microsoft 365 Copilot since it became available for $30 per person per month in November 2023, but one group of analysts recently characterized the product push as “slow/underwhelming.”

Copilot Chat can be an on-ramp to Microsoft 365 Copilot, with a lower barrier to entry, Jared Spataro, Microsoft’s chief marketing officer for AI at work, said in a CNBC interview this week. Both offerings rely on artificial intelligence models from Microsoft-backed OpenAI.

Copilot Chat can fetch information from the web and summarize text in uploaded documents, and people using it can create agents that perform tasks in the background. It can enrich answers with information from customers’ files and third-party sources.

Unlike Microsoft 365 Copilot, Copilot Chat can’t be found in Office applications such as Word and Excel. People can reach Copilot Chat starting today in the Microsoft 365 Copilot app for Windows, Android and iOS. The app is formerly known as Microsoft 365 (Office). It’s also available from the web at m365copilot.com, a spokesperson said.

Some management teams have resisted paying Microsoft to give the 365 Copilot to thousands of employees because they weren’t sure how helpful it would be at the $30 monthly price. Costs will vary for the Copilot Chat depending on what employees do with it, but at least organizations won’t end up paying for nonuse.

“As one customer said to me, this model lets the business value prove itself,” Spataro said.

Microsoft tallies up charges for Copilot Chat based on the tally of “messages” that a client uses. Each “message” costs a penny, according to a blog post. Responses that draw on the client’s proprietary files cost 30 “messages” each. Every action that an agent takes on behalf of employees costs 25 “messages.”

“We’re talking a cent, 2 cents, 30 cents, and that is a very easy way for people to get started,” Spataro said.

Salesforce charges $2 per conversation for its Agentforce AI chat service, where employees can set up automated sales and customer service processes.

The number of people using Microsoft 365 Copilot every day more than doubled quarter over quarter, CEO Satya Nadella said in October, although he did not disclose how many were using it. But sign-ups have been mounting. UBS said in October that it had 50,000 Microsoft 365 Copilot licenses, and in November, Accenture committed to having 200,000 users of the tool.

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